Overall Review of Brownwood Manor Inc
common
19 reviews mention this
Staff care is a mixed picture
Residents and families frequently describe both attentive care and serious gaps.
A number of reviews say the nurses and CNAs are caring and helpful, and that residents get good daily support. Several others report the opposite experience, describing rudeness, lack of compassion, and problems getting basic help. Some reviewers also call out that only a small part of the staff felt genuinely caring, even when overall care did not meet expectations.
common
3 reviews mention this
Physical therapy helps mobility
Physical therapy is praised for helping residents regain mobility.
Multiple reviews credit the physical therapy team with professional work and improvements in walking. One reviewer specifically recommends the physical therapists, while another says the facility helped them start walking again before they lost mobility. A separate review also calls out a strong physical therapy program as a reason they would recommend the facility.
common
4 reviews mention this
Food quality varies by review
Dining reviews range from cold meals to tastier, healthier options.
Some families describe meals arriving cold and not matching what their loved one needed, including requests for drinks with delayed or empty cups. Other reviewers say meals were below average or that improvements are needed, and one notes concern about low-cost food sources. In contrast, several reviews describe the food as tasty and healthy, suggesting the experience is not consistent across stays.
caveat
5 reviews mention this
Communication and response are concerns
Several reviews mention poor responsiveness and difficulty reaching the right people.
Families describe trouble getting updates, including repeated calls with no answer and a full mailbox that prevented messages. Others report delayed or missing responses in day-to-day moments, like call lights not being answered or staff not bringing requested help. A few reviews also criticize administrative follow-through, including complaints about how issues were handled after moving or after a death.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.