Rose Care Ctr

Pros

• The 1st Heartland has staff from housekeeping to administration who seem genuinely caring for residents.
• The entire staff is described as having a deep sense of respect for elders and their families.
• The facility's structure supports elder care and aims to help residents return home.
• The remodeling and new management are described as making it a great place to be, with a positive vibe.
• The place is described as wonderful to work and live, like one big family.
• The staff is outstanding and really cares about residents.
• The facility is beautiful, with long-tenured staff who are helpful.
• Kelli, a CNA, is described as super professional and loving toward patients.
• Heartland staff are noted for compassion and for making visitors feel respected and like adults.

Cons

• The facility is described as the most inhumane place for anything living, with filth and neglect.
• Hallways reportedly had feces on the floor, and patients walked barefoot; one instance involved a patient chewing on a sock found in his mouth.
• A patient was beaten by a roommate, and assaults continued in and near the patient's room, indicating an unsafe environment.
• A staff member was escorted out for a HIPAA violation after the reviewer showed photos of a care issue, and the elbow infection was not promptly addressed.
• A patient died after being kicked out for alleged assault, with ongoing concerns about inadequate care and pain management.
• Hospice care was described as neglectful, including withholding meds, administering another patient's meds, failing to bathe or change clothes/linens, misplacing belongings, and frequent privacy violations.
• The food and meals were criticized as inadequate, with small portions and unappealing options (e.g., tomato soup served repeatedly).
• Weekend staffing and responsiveness were poor, with phones often unanswered and CNAs unavailable when needed.
• Administrators and some CNAs were described as uncaring or petty, with concerns frequently not listened to and care prioritized over patient welfare.
• Billing and administrative practices were criticized, including disputes over charges for dates the patient supposedly no longer resided there.

Review

Heartland has a split personality, at once described by some as a clean, well?run home with remodeling, a bright atmosphere, and a sense of family, and by others as a place where basic dignity, medical needs, and safety can be compromised. On one hand, there are voices that praise the facility for its modern upgrades, friendly faces, and a caring vibe. Residents' families talk about a space that feels well kept, with air conditioning and a generally upbeat mood that makes patients laugh and feel comfortable. A recurring thread in these accounts is gratitude for genuine, compassionate care from staff members who treat residents with respect and as adults. The sentiment is reinforced by calls to acknowledge positive individuals - like Salina, who is repeatedly mentioned as helpful, and Kelli, described as a "Super CNA" who demonstrates love to patients. Several reviewers also emphasize that, after remodeling and new management, the place feels more like a cohesive community where employees work together like a big family and aim to preserve the dignity of elders.

But those sunny depictions exist alongside deeply troubling testimonies that cast a very different light on the facility. A number of reviews paint a picture of unsanitary conditions and a troubling lack of basic care. Emphatic complaints describe poop on hallway floors, patients wandering barefoot, and unsafe conditions that put residents at risk. One reviewer recounts pulling a filthy sock out of a patient's mouth, a scene that underscores concerns about how quickly basic hygiene and safety can deteriorate in certain areas of the building. The same account mentions the "special unit for men," suggesting that conditions there may be particularly problematic. The image of a facility where odors of filth are noticeable on entry is paired with the fear that patient neglect is not isolated to a single wing but could be a broader issue that affects overall safety and well?being.

A striking thread of the negative reviews centers on violence and inadequate response to harm. In one account, a patient was reportedly beaten by a roommate, moved across the hall, and then, later that night, another assault occurred in the hallway. The accuser asserts that management did not address the injuries promptly; they describe a failure to treat an infected elbow that had persisted for weeks, ultimately culminating in a staph infection that required ER care. The patient's decline is linked, in this narrative, to delays in care and a perceived lack of accountability, culminating in a death that the reviewer attributes to the facility's decision to remove the patient after an alleged assault against staff. These stories contribute to a sense of fear and mistrust about safety, staffing stability, and accountability.

Compounding the concerns about safety are frequent complaints about staffing, communication, and respect. Several accounts complain about weekend coverage and responsiveness, with specific mentions of phones going unanswered, meals that seem inadequate or unappealing, and a general perception that weekend shifts do not meet weekday standards. There are also pointed accusations about staff behavior, including a male LPN described as petty and a CNA on weekends who is reportedly "never around when you need him." Worries about HIPAA violations, mismanagement, and a lack of responsiveness to family concerns recur in the narratives, reinforcing a sense that some residents and families feel ignored or dismissed when they raise questions or report issues.

The facility also appears to be a place of stark contrasts in experiences. One reviewer recounts a heartbreaking journey in which a loved one spent five days there for respite, yet described staff as kind and communicative in those moments, with updates provided by phone. Another account contrasts sharply, describing a hospice patient with terminal brain cancer who reportedly endured neglect - medication issues, missed baths, hair loss, and a lack of basic care - before ultimately passing away after being removed from the facility. A common refrain across the mixed experiences is the belief that the right environment, the right leadership, and the right staffing approach could transform the place into something consistently safe and supportive, whereas the current reality, in the eyes of many, ranges from average to alarming.

Finally, there are glimpses of what people want the facility to be. Some families articulate a vision of Heartland as a well?managed home with compassionate caregivers who respect residents and their families, who demonstrate professional boundaries, and who communicate clearly about care plans and changes. Others describe their experiences during admissions or tours as being at odds with what they were told in promotional materials, noting that a "sales pitch" sometimes contrasts with what actually happens on the floor, particularly around bed availability and admission decisions. In those voices, there is a repeated call for consistency, accountability, and a renewed focus on patient safety, respectful treatment, and open, responsive communication.

Taken together, the stories about Heartland reveal a facility that can be both empowering and alarming. For every testimonial praising the teamwork of staff, the stability of a remodeled environment, and the kindness of individual caregivers like Salina or Kelli, there are voices warning of neglect, unsafe conditions, and troubling lapses in both medical and daily care. The contrast is stark: a place that could be a sanctuary for elders and their families, but, in the experiences of some, falls short of that promise in critical ways. When care teams are aligned, when cleanliness is non?negotiable, and when administrators listen and respond to concerns with urgency, Heartland has shown it can be a place of genuine care. When those elements are missing, the same building can feel like a hazard, a source of distress, and a cause for lasting worry.

This area of Benton, Arkansas offers a variety of amenities that may make it an attractive option for senior living. There are several places of worship nearby for those looking to maintain their spiritual practices. In terms of dining options, there are multiple restaurants within a short distance, offering convenience and a variety of cuisines. The proximity to theaters provides opportunities for entertainment and cultural experiences. Additionally, there are several medical facilities and pharmacies in the area, ensuring easy access to healthcare services. For outdoor enthusiasts, there are parks within reach for leisurely walks and recreational activities. Transportation options include a regional airport for those who may need to travel frequently. Overall, this part of Benton provides a mix of conveniences and resources that could contribute to a comfortable and fulfilling senior living experience.

Places of Worship

• Spring Creek Baptist Church (0.2 miles)
• Salem United Methodist Church (2.4 miles)
• Park Place Baptist Church (3.9 miles)
• Church At Rock Creek (12.6 miles)
• Glen Rose Missionary Baptist Parsonage (13 miles)
• Covenant Presbyterian Church (13.1 miles)

Restaurants

• Freddy's Frozen Custard & Steakburgers (1.1 miles)
• Popeyes Louisiana Kitchen (1.2 miles)
• Sonic Drive-In (1.3 miles)
• Applebee's (1.6 miles)
• Chili's Grill & Bar (1.6 miles)
• Sonic Drive-In (1.7 miles)
• Tacos 4 Life (1.7 miles)

Theaters

• Tinseltown USA (1.8 miles)
• Royal Players (2.8 miles)
• Cinemark Colonel Glenn 18 And Xd (11.7 miles)
• AMC Chenal 9 (13.3 miles)

Physicians

• Family Practice Associates (1.8 miles)
• Central Arkansas Cardiology Associates (2.1 miles)
• Saline Med-Peds Group (2.2 miles)
• Benton Dental Center (2.3 miles)
• Baptist Health Imaging Center-Saline County (2.4 miles)
• Benton Family Clinic (2.4 miles)
• Baptist Health Heart Institute Satellite Clinic-Benton Family Clinic (2.4 miles)

Hospitals

• Saline Memorial Hospital (2.2 miles)
• Hickingbotham Outpatient Center (14.4 miles)

Pharmacies

• Walgreens (2.3 miles)
• Smith Caldwell Drug Store (2.5 miles)
• Smith Caldwell Long Term Care (2.6 miles)
• West Side Pharmacy (3 miles)
• CVS Pharmacy (3.9 miles)
• Walmart Pharmacy (4.1 miles)
• Walgreens (9.6 miles)

Parks

• Riverside Park Complex Center (3.8 miles)
• Otter Creek Park (8 miles)
• Woodlands Edge Park (12.3 miles)
• Hounds Lounge Pet Reso (13.3 miles)

Transportation

• Saline County Regional Airport (SUZ) (4.2 miles)

Cafes

• Starbucks (12.9 miles)
• Panera Bread (13.9 miles)