Heartland Rehabilitation And Care Center

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Heartland Rehabilitation And Care Center

19701 Interstate 30, Benton, AR 72015

For more information about senior living options: (844) 490-3973

2.9 from 8 reviews
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Memory Care Skilled Nursing Facility

Overall Review of Heartland Rehabilitation And Care Center

Pros

  • pro The staff at Heartland are described as friendly, attentive, and genuinely concerned for the well-being of the residents.
  • pro Many residents enjoy a variety of activities available to them, fostering a sense of community and engagement.
  • pro The facility offers several options for dining, with food that is better than typical hospital fare and a good variety of entrees.
  • pro Long-term staff members demonstrate loyalty and dedication, contributing to a caring environment for residents.
  • pro Visitors have noted the cleanliness and spaciousness of the facility, making it an inviting place for both residents and guests.
  • pro Positive interactions with specific staff members highlight their commitment to providing excellent care and support to families in need.

Cons

  • pro The experience was absolutely horrible; it was a nightmare.
  • pro They were short-staffed, leading to poor care and attention.
  • pro Requests for help took at least 45 minutes to be addressed.
  • pro Residents were often neglected, unable to eat or receive assistance when needed.
  • pro Staff members were described as not caring or attentive enough towards patients.
  • pro The reviewer’s mother suffered from dehydration and repeated urinary tract infections due to lack of proper care and attention.
  • pro Personal belongings went missing, indicating negligence in handling residents' property.
  • pro There was a significant delay in addressing urgent medical needs, leading to severe consequences for the patient.
  • pro Multiple complaints about care were ignored or not documented by the nursing staff.
  • pro Overall, the facility seemed like a prison rather than a community for residents.

Review

The reviews regarding Heartland, a rehabilitation and nursing facility, present a stark contrast between positive experiences and deeply troubling accounts of care quality. Many reviewers highlight the small but clean rooms, along with friendly and attentive staff members. A resident who has lived at Heartland for over four years praised the close relationships he has formed with the staff and his fellow residents. He appreciated the range of activities available to residents as well as the options for dining, remarking that while he enjoys his meals in his room to avoid noise, the food is far superior to typical hospital fare. Outings to local restaurants and an overall sense of community were also touted as significant benefits of life at Heartland.

Supporters of Heartland often commend specific staff members for their dedication to resident care. Reviewers noted that many nurses and aides have been employed there for years, indicating a stable workforce committed to providing support during challenging times. The feeling of belonging among residents was underscored by multiple references to personal attention from caregivers like Stephanie, who consistently made time for families even on her days off. Positive narratives frequently emphasized the teamwork displayed by staff members and how this directly correlates to enhanced resident care.

However, not all reviews reflect such positivity; some recount shocking experiences that paint a picture of neglect and inadequate care within the same facility. One reviewer described their mother’s stay during rehabilitation as a nightmare, citing poor communication from staff and alarming lapses in care when she contracted COVID-19. Reportedly, vital checks were conducted only once every eight hours in a COVID ward where understaffing left one nurse responsible for numerous patients. This lack of attentiveness led to severe consequences: upon being transferred to an ER following family insistence, the mother was placed on a ventilator due to her deteriorating condition.

Another review mirrored these sentiments about overcrowding and understaffing issues within Heartland's walls. Patients were reportedly neglected for long periods—requiring basic assistance that took ages before being met—leading some individuals unable to eat or receive necessary aid during meal times. The despair felt by visiting family members intensified when witnessing residents seemingly abandoned or exhibiting signs of distress without timely intervention from staff.

A more harrowing account came from another daughter who reported gross negligence related to her mother's health conditions—including dehydration due to inaccessible water and untreated urinary tract infections attributed directly to staff failures in maintaining adequate schedules for bathroom visits. The situation culminated tragically when her mother fell from bed after alarms failed because of bedrail negligence, resulting in serious injury that required surgery—a consequence attributed directly back to systemic lapses in patient care protocols.

Contrastingly, not every visitor shared negative experiences; many reported pleasant interactions with cheerful staff who engaged them warmly while highlighting enjoyable activities within the facility. Accounts mentioning gardens with outdoor seating provided a glimpse into potential areas where residents could find enjoyment outside their rooms—belying some claims made about monotonous living conditions inside Heartland.

Ultimately, opinions about Heartland reflect divergent realities: while some experience warmth indicative of genuine concern around patient wellness facilitated through dedicated professionals seeking community engagement; others reveal incidents rooted firmly in inadequacy marked by chronic staffing shortages or failure across administrative oversight leading towards harmful outcomes amidst their loved ones' vulnerable states—a duality underscored throughout multiple perspectives presented herein concerning this nursing establishment’s operations today.

Features

Housing

  • 119 resident community capacity 119 resident community capacity

Types of Care

  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Adams (21 miles away) Adams (21 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heartland Rehabilitation and Care Center in Benton, AR is a skilled nursing facility that offers exceptional care and a variety of amenities to enhance the quality of life for its residents. With a focus on providing personalized support, this community is dedicated to meeting the unique needs of each individual.

The facility boasts an array of amenities designed to promote comfort and convenience. Residents can enjoy the luxury of having a beauty salon on-site, as well as access to cable or satellite TV in their fully furnished rooms. Community-operated transportation and transportation arrangements make it easy for residents to get around town or attend doctors' appointments. A computer center and Wi-Fi/high-speed internet ensure that residents can stay connected with loved ones. The dining room offers restaurant-style dining with special dietary restrictions taken into consideration, ensuring that everyone's nutritional needs are met. For relaxation, there is an outdoor space with a garden, as well as a small library and gaming room.

Care services at Heartland Rehabilitation and Care Center are comprehensive and provided by a team of experienced professionals. There is a 24-hour call system in place for immediate assistance, along with 24-hour supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management and meal preparation are also provided, allowing residents to receive the support they need while maintaining their independence. Additionally, there is a mental wellness program in place to address the emotional well-being of residents.

The community promotes an active lifestyle through various activities and programs. Concierge services are offered to assist with planning day trips or accessing local attractions. Fitness programs cater to different abilities and preferences, helping residents maintain their physical health. Scheduled daily activities provide opportunities for socialization and engagement within the community.

Heartland Rehabilitation and Care Center is conveniently located near parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals – ensuring that residents have easy access to essential amenities and services.

Overall, this assisted living community provides a nurturing and supportive environment for individuals seeking skilled nursing care. With exceptional amenities, comprehensive care services, and a range of activities, Heartland Rehabilitation and Care Center strives to meet the unique needs of its residents while promoting their overall well-being.

Nearby Places of Interest

Places of Worship

  • Spring Creek Baptist Church (0.4 miles)
  • Salem United Methodist Church (2.2 miles)
  • Park Place Baptist Church (3.5 miles)
  • Church At Rock Creek (12.2 miles)
  • Covenant Presbyterian Church (12.6 miles)
  • Glen Rose Missionary Baptist Parsonage (13.4 miles)

Restaurants

  • Freddy's Frozen Custard & Steakburgers (0.7 miles)
  • Chili's Grill & Bar (1.2 miles)
  • Sonic Drive-In (1.2 miles)
  • Tacos 4 Life (1.3 miles)
  • Slim Chickens (1.3 miles)
  • Popeyes Louisiana Kitchen (1.6 miles)
  • Sonic Drive-In (1.8 miles)

Theaters

  • Tinseltown USA (2.2 miles)
  • Royal Players (3.2 miles)
  • Cinemark Colonel Glenn 18 And Xd (11.2 miles)
  • AMC Chenal 9 (12.9 miles)

Physicians

  • Family Practice Associates (2.2 miles)
  • Central Arkansas Cardiology Associates (2.5 miles)
  • Saline Med-Peds Group (2.7 miles)
  • Benton Dental Center (2.8 miles)
  • Baptist Health Imaging Center-Saline County (2.8 miles)
  • Benton Family Clinic (2.9 miles)
  • Baptist Health Heart Institute Satellite Clinic-Benton Family Clinic (2.9 miles)

Hospitals

  • Saline Memorial Hospital (2.6 miles)
  • Hickingbotham Outpatient Center (14 miles)

Pharmacies

  • Walgreens (2.8 miles)
  • Smith Caldwell Drug Store (3 miles)
  • Smith Caldwell Long Term Care (3 miles)
  • West Side Pharmacy (3.4 miles)
  • CVS Pharmacy (3.5 miles)
  • Walmart Pharmacy (3.6 miles)
  • Walgreens (9.2 miles)

Transportation

  • Saline County Regional Airport (SUZ) (3.9 miles)

Parks

  • Riverside Park Complex Center (4.2 miles)
  • Otter Creek Park (7.6 miles)
  • Woodlands Edge Park (11.9 miles)
  • Hounds Lounge Pet Reso (12.9 miles)

Cafes

  • Starbucks (12.5 miles)
  • Panera Bread (13.4 miles)

Frequently Asked Questions

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