Heartland Rehabilitation And Care Center

Pros

• The staff at Heartland are described as friendly, attentive, and genuinely concerned for the well-being of the residents.
• Many residents enjoy a variety of activities available to them, fostering a sense of community and engagement.
• The facility offers several options for dining, with food that is better than typical hospital fare and a good variety of entrees.
• Long-term staff members demonstrate loyalty and dedication, contributing to a caring environment for residents.
• Visitors have noted the cleanliness and spaciousness of the facility, making it an inviting place for both residents and guests.
• Positive interactions with specific staff members highlight their commitment to providing excellent care and support to families in need.

Cons

• The experience was absolutely horrible; it was a nightmare.
• They were short-staffed, leading to poor care and attention.
• Requests for help took at least 45 minutes to be addressed.
• Residents were often neglected, unable to eat or receive assistance when needed.
• Staff members were described as not caring or attentive enough towards patients.
• The reviewer’s mother suffered from dehydration and repeated urinary tract infections due to lack of proper care and attention.
• Personal belongings went missing, indicating negligence in handling residents' property.
• There was a significant delay in addressing urgent medical needs, leading to severe consequences for the patient.
• Multiple complaints about care were ignored or not documented by the nursing staff.
• Overall, the facility seemed like a prison rather than a community for residents.

Review

The reviews regarding Heartland, a rehabilitation and nursing facility, present a stark contrast between positive experiences and deeply troubling accounts of care quality. Many reviewers highlight the small but clean rooms, along with friendly and attentive staff members. A resident who has lived at Heartland for over four years praised the close relationships he has formed with the staff and his fellow residents. He appreciated the range of activities available to residents as well as the options for dining, remarking that while he enjoys his meals in his room to avoid noise, the food is far superior to typical hospital fare. Outings to local restaurants and an overall sense of community were also touted as significant benefits of life at Heartland.

Supporters of Heartland often commend specific staff members for their dedication to resident care. Reviewers noted that many nurses and aides have been employed there for years, indicating a stable workforce committed to providing support during challenging times. The feeling of belonging among residents was underscored by multiple references to personal attention from caregivers like Stephanie, who consistently made time for families even on her days off. Positive narratives frequently emphasized the teamwork displayed by staff members and how this directly correlates to enhanced resident care.

However, not all reviews reflect such positivity; some recount shocking experiences that paint a picture of neglect and inadequate care within the same facility. One reviewer described their mother’s stay during rehabilitation as a nightmare, citing poor communication from staff and alarming lapses in care when she contracted COVID-19. Reportedly, vital checks were conducted only once every eight hours in a COVID ward where understaffing left one nurse responsible for numerous patients. This lack of attentiveness led to severe consequences: upon being transferred to an ER following family insistence, the mother was placed on a ventilator due to her deteriorating condition.

Another review mirrored these sentiments about overcrowding and understaffing issues within Heartland's walls. Patients were reportedly neglected for long periods—requiring basic assistance that took ages before being met—leading some individuals unable to eat or receive necessary aid during meal times. The despair felt by visiting family members intensified when witnessing residents seemingly abandoned or exhibiting signs of distress without timely intervention from staff.

A more harrowing account came from another daughter who reported gross negligence related to her mother's health conditions—including dehydration due to inaccessible water and untreated urinary tract infections attributed directly to staff failures in maintaining adequate schedules for bathroom visits. The situation culminated tragically when her mother fell from bed after alarms failed because of bedrail negligence, resulting in serious injury that required surgery—a consequence attributed directly back to systemic lapses in patient care protocols.

Contrastingly, not every visitor shared negative experiences; many reported pleasant interactions with cheerful staff who engaged them warmly while highlighting enjoyable activities within the facility. Accounts mentioning gardens with outdoor seating provided a glimpse into potential areas where residents could find enjoyment outside their rooms—belying some claims made about monotonous living conditions inside Heartland.

Ultimately, opinions about Heartland reflect divergent realities: while some experience warmth indicative of genuine concern around patient wellness facilitated through dedicated professionals seeking community engagement; others reveal incidents rooted firmly in inadequacy marked by chronic staffing shortages or failure across administrative oversight leading towards harmful outcomes amidst their loved ones' vulnerable states—a duality underscored throughout multiple perspectives presented herein concerning this nursing establishment’s operations today.

Places of Worship

• Spring Creek Baptist Church (0.4 miles)
• Salem United Methodist Church (2.2 miles)
• Park Place Baptist Church (3.5 miles)
• Church At Rock Creek (12.2 miles)
• Covenant Presbyterian Church (12.6 miles)
• Glen Rose Missionary Baptist Parsonage (13.4 miles)

Restaurants

• Freddy's Frozen Custard & Steakburgers (0.7 miles)
• Chili's Grill & Bar (1.2 miles)
• Sonic Drive-In (1.2 miles)
• Tacos 4 Life (1.3 miles)
• Slim Chickens (1.3 miles)
• Popeyes Louisiana Kitchen (1.6 miles)
• Sonic Drive-In (1.8 miles)

Theaters

• Tinseltown USA (2.2 miles)
• Royal Players (3.2 miles)
• Cinemark Colonel Glenn 18 And Xd (11.2 miles)
• AMC Chenal 9 (12.9 miles)

Physicians

• Family Practice Associates (2.2 miles)
• Central Arkansas Cardiology Associates (2.5 miles)
• Saline Med-Peds Group (2.7 miles)
• Benton Dental Center (2.8 miles)
• Baptist Health Imaging Center-Saline County (2.8 miles)
• Benton Family Clinic (2.9 miles)
• Baptist Health Heart Institute Satellite Clinic-Benton Family Clinic (2.9 miles)

Hospitals

• Saline Memorial Hospital (2.6 miles)
• Hickingbotham Outpatient Center (14 miles)

Pharmacies

• Walgreens (2.8 miles)
• Smith Caldwell Drug Store (3 miles)
• Smith Caldwell Long Term Care (3 miles)
• West Side Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)
• Walmart Pharmacy (3.6 miles)
• Walgreens (9.2 miles)

Transportation

• Saline County Regional Airport (SUZ) (3.9 miles)

Parks

• Riverside Park Complex Center (4.2 miles)
• Otter Creek Park (7.6 miles)
• Woodlands Edge Park (11.9 miles)
• Hounds Lounge Pet Reso (12.9 miles)

Cafes

• Starbucks (12.5 miles)
• Panera Bread (13.4 miles)