Comfort Keepers of Benton

Pros

• The best aide treated the home as her own and left it in good condition.
• The company is described as having integrity and caring about others' health and well-being.
• The office staff and all personnel are wonderful people.
• The company is wonderful, with staff that explains how things should go and works well with every client to meet their needs.
• The staff treat clients like family and put their hearts into caring.

Cons

• The aides treated the home like guests and left it in disarray.
• They damaged items and offered excuses rather than taking responsibility.
• They ignored explicit washing instructions and mixed items to cause damage.
• A cherished vase was knocked off and broken with no apology.
• A brand-new cabinet door was split when bumped, with no accountability.
• They criticized the client's belongings and failed to apologize, blaming the client instead.
• They confronted the client and deflected blame for damages.
• They forced a signature block to hide what was checked, blocking the client from reviewing.
• The front office threatened the client with veiled threats instead of helping.
• The owner and staff were described as rude and unprofessional, with a BBB complaint considered.
• They discarded HEPA filters from a brand-new vacuum cleaner.
• The case involved alleged neglect that led to significant weight loss for the client.

Review

The experiences described about this home care company are deeply mixed, with stories ranging from exemplary care to severe frustrations and accusations of property damage, neglect, and heavy-handed management. On one end, there are glowing accounts of a single aide who stood out by treating the home as if it were her own, entering with respect, leaving things as she found them, and making the client feel truly supported. On the other end, there are multiple accounts of two other aides who allegedly did the opposite: causing damage to furniture and belongings, ignoring instructions, and behaving with a level of carelessness that left the client and their family exasperated and wary of future visits. The conflicting narratives paint a complex picture of the company, its staff, and how well it handles client needs and complaints.

The most favorable memory centers on the first aide, described as the "best one," who did not behave like a guest in the home but rather like someone who belonged there to do real work. This aide is praised for treating the home with courtesy and respect, for completing tasks in the expected manner, and for maintaining the home's condition after leaving - an impression that stood out against other experiences with different aides. The client felt that there was genuine professionalism and warmth in the way this aide approached the job, which made a lasting positive impression and created a benchmark against which other aides were measured.

In stark contrast are the accounts of the two other aides, whose actions sparked ongoing concerns and frustration. The client reports that these aides arrived with attitudes that implied they were visitors rather than professionals, and that they left the home in a less organized state than they found it. One aide allegedly spent time playing games on her phone and required the client to continually remind her to tidy up after disruptions to the space, with video evidence later supporting the claim. The client also notes that when they called the front office seeking clarification, the response was not conciliatory but rather threatening in tone, with supervisors at times joining in the contested stance. This narrative underlines a pattern of behavior that the client viewed as dismissive and aggressive, undermining trust and safety inside the home.

Property damage emerges as a central and particularly painful thread in several reviews. A vase with sentimental value - gifts from colleagues over many years - was knocked off a counter and broken, with the staff offering no sincere apology and offering excuses that the vase had simply sat there too long. The client's disability, which makes bending difficult, compounded the distress of the mishap, as the vase had been placed to be washed in a safer, reachable location for an extended period. A brand-new cabinet door was knocked off during an unrelated incident when one aide did not pay adequate attention; the door was left in a split, potentially unrecoverable state. The client reports that the aides muttered criticisms about the client's belongings rather than offering a genuine apology, and that a confrontational tone accompanied the alleged accidents. These events contributed to a sense that property and personal possessions were not being treated with the care and respect promised by the service.

Compounding the damage fears were concerns about how tasks were managed and how information about care plans was handled. The client describes specific instructions about washing, including colors and materials, which were allegedly ignored by one aide who mixed white rags with purple towels and purple sheets in ways that caused unwanted fuzz and wear. After firing the aide, the client found that the offending practice had continued in subsequent loads. The client also details a troubling issue around signatures and documentation: the VA had indicated meals should be provided, but the client believes the aides placed a phone and a signature block in front of them, obscuring what had been checked and signed. The client reports a troubling experience where, during a period of high pain and medical medication, they could not process warnings or legal requirements, making it harder to protect themselves from inaccurate or hidden documentation. They even describe being starved for months due to the staffing situation and the manner in which meals and signatures were handled, a claim that underscores the severity of the alleged neglect.

Further distress comes from the treatment of essential equipment and hygiene items. A HEPA filter from a brand-new vacuum was reportedly discarded, adding to a sense that valuable or necessary aids were not being handled with appropriate care. The combination of damaged property, ignored instructions, and questionable handling of medical or nutritional support contributes to a broader image of a company where accountability may be inconsistent, and where the client feels subjected to blame rather than supported when things go wrong.

The client's perspective toward management and accountability is nuanced. In some comments, the supervisors are described as having initially sided with the client once all facts - including video evidence with audio - became clear. Video was described as a critical piece of evidence, and the client cautions others to ensure that any video recordings include audio to be fully persuasive. This emphasis on evidence suggests that, when confronted with clear proof, the company's leadership could respond with greater transparency and accountability. Yet, other entries in the same set of reviews reflect a harsher sentiment about the organization as a whole, with at least one reviewer noting that the owner and staff were very rude and advising potential clients not to hire the company, even going so far as to mention filing a complaint with the Better Business Bureau (BBB).

Meanwhile, there are multiple affirmations that, despite the negative experiences, some people had overwhelmingly positive interactions with the company. Several reviewers highlight integrity, care, and a family-like atmosphere, praising staff who listened, explained expectations, and tailored services to individual needs. These positive voices emphasize that, when the right aide is assigned and when communication flows effectively between the office and the client, the company can deliver compassionate, attentive, and thorough care that makes a meaningful difference in a client's life - especially for those with complex health or caregiving needs. This contrast - between exceptional care and disappointing, even harmful experiences - underlines the variability that can occur in home-based services.

Overall, the range of testimonials presents a company with a paradox: it has the potential to provide truly supportive, respectful, and life-enhancing in-home care, yet it also has had high-profile incidents of property damage, miscommunication, and perceived neglect. The importance of consistent staffing quality, strict adherence to care instructions, clear and respectful communication, and transparent handling of complaints and documentation emerges as a central theme. For potential clients, the takeaway is that the experience may heavily depend on which aide is assigned, as well as how diligently the office monitors and addresses problems when they arise. In any case, the stories call for careful due diligence, explicit care expectations, and robust mechanisms to protect clients' safety, belongings, and rights - especially for individuals with disabilities or medical needs who are particularly vulnerable.

This part of Benton, Arkansas offers a variety of amenities that cater to the needs of seniors looking for a comfortable and convenient living environment. With several restaurants nearby such as Popeyes Louisiana Kitchen and Applebee's, residents have easy access to dining options. Additionally, there are multiple healthcare facilities in close proximity, including Family Practice Associates and Saline Memorial Hospital. For entertainment, there are theaters like Tinseltown USA and Royal Players within a short distance. Places of worship such as Spring Creek Baptist Church provide spiritual support for those seeking it. The presence of parks like Riverside Park Complex Center offers opportunities for outdoor recreation and relaxation. Overall, this area combines essential services and leisure activities to create a well-rounded community for senior living.

Restaurants

• Popeyes Louisiana Kitchen (0 miles)
• Sonic Drive-In (0.1 miles)
• Applebee's (0.5 miles)
• McDonald's (0.8 miles)
• Freddy's Frozen Custard & Steakburgers (2.3 miles)
• Blue Heaven (2.6 miles)
• Salem Dairy Bar (2.8 miles)

Physicians

• Family Practice Associates (0.6 miles)
• Central Arkansas Cardiology Associates (0.9 miles)
• Saline Med-Peds Group (1 miles)
• Benton Dental Center (1.1 miles)
• Baptist Health Imaging Center-Saline County (1.2 miles)
• Benton Family Clinic (1.2 miles)
• Baptist Health Heart Institute Satellite Clinic-Benton Family Clinic (1.2 miles)

Theaters

• Tinseltown USA (0.7 miles)
• Royal Players (1.6 miles)
• Cinemark Colonel Glenn 18 And Xd (12.9 miles)
• AMC Chenal 9 (14.4 miles)

Hospitals

• Saline Memorial Hospital (1 miles)
• Hickingbotham Outpatient Center (15.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• Smith Caldwell Drug Store (1.3 miles)
• Smith Caldwell Long Term Care (1.4 miles)
• West Side Pharmacy (1.8 miles)
• CVS Pharmacy (5.1 miles)
• Walmart Pharmacy (5.2 miles)
• Walgreens (10.8 miles)

Places of Worship

• Spring Creek Baptist Church (1.3 miles)
• Salem United Methodist Church (3.3 miles)
• Park Place Baptist Church (4.9 miles)
• Glen Rose Missionary Baptist Parsonage (11.8 miles)
• Church At Rock Creek (13.8 miles)
• Covenant Presbyterian Church (14.2 miles)
• Corinth Church (15 miles)

Parks

• Riverside Park Complex Center (2.6 miles)
• Otter Creek Park (9.2 miles)
• Woodlands Edge Park (13.5 miles)
• Hounds Lounge Pet Reso (14.5 miles)

Transportation

• Saline County Regional Airport (SUZ) (5.1 miles)

Cafes

• Starbucks (14 miles)
• Panera Bread (15.1 miles)