Mission Palms of Mesa

Pros

• The therapy program is fantastic, and many patients reported that the staff provided good care and were attentive to their needs.
• Several family members noted that their loved ones enjoyed the meals, describing them as good or better than those received in hospitals.
• The facility was frequently described as clean, with staff consistently working to maintain a hygienic environment.
• Many reviews highlighted the kindness and responsiveness of the staff, with comments about positive interactions and support during rehabilitation.
• Some individuals expressed happiness with their overall experience, stating that their loved ones felt well cared for and even made friends during their stay.

Cons

• The facility has a rat problem, particularly near the dumpster, raising concerns about cleanliness and safety.
• Families reported difficulties in communicating with staff, leading to feelings of frustration and neglect regarding their loved ones' care.
• Many patients experienced a lack of personal hygiene assistance, receiving only one bath during their stay.
• The quality of care for long-term residents was described as awful, contrasting sharply with the facility's promotional materials.
• Staff were perceived as rude and unresponsive, often leaving patients waiting for help or not following through on requests.
• There were significant issues with medication administration, causing concern for family members about the proper care being provided.
• Some reviews noted that staff did not keep families updated about their relatives' conditions or incidents occurring during their stay.
• Overall experiences varied widely, with some describing it as a "huge mistake" to choose this facility based on previously positive ratings but finding the recent experience disappointing.

Review

The reviews of the facility reveal a striking dichotomy in experiences among residents and their families, illustrating a complex picture of what it's like to receive care at this establishment. On one hand, some families describe remarkable service and attentive staff, while others recount appalling experiences that have led them to consider escalating the matter to higher authorities. The inconsistency in the quality of care provided is alarming and raises significant concerns about the overall management of the facility.

Several reviews expressed grave dissatisfaction regarding various aspects of care. One reviewer reported distressing conditions including rat sightings around dumpsters and inadequate attention from nursing aids. This individual felt particularly neglected when attempts were made to contact the charge nurse about an aide's performance, highlighting a lack of communication that seems prevalent throughout many accounts. Additionally, a family member indicated they only received one bath during their entire stay—a stark indication of poor personal care standards often expected in such facilities. These serious concerns prompted discussions about reaching out to the Governor for further intervention.

Conversely, there are also glowing testimonials reflecting positively on therapy services and staff interactions within the facility. Families applauded numerous staff members for their kindness, loving nature, and cleanliness within the premises. Many reviewed expressed gratitude toward attentive caregivers who kept them updated on their loved one's condition. Meals received praise as well, with some residents noting they enjoyed both taste and variety—though there were comments suggesting improvement could be made in this area as well.

Compounding these varying experiences is the noted difference between areas within the facility itself—the disparity between what is shown in brochures versus reality has been troubling for some families. One review likened it to two separate facilities: one adequately serving short-term patients with moderate satisfaction levels while long-term residents faced neglectful conditions that left family members disheartened by their choices influenced by misleading star ratings.

Communication—or lack thereof—was frequently highlighted as an issue worthy of mention across multiple reviews. Families often found themselves frustrated about not being able to contact staff or receive timely updates concerning their loved ones’ health status and daily activities. In some cases, relatives learned critical information through casual visitation rather than being formally notified by staff. A particular concern was raised regarding vulnerable patients wandering unsupervised; this compounded worries around security and safety protocols designed to protect those with diminished cognitive capabilities.

Despite these issues raised, it is essential to note that some individuals reported positive personal experiences characterized by robust rehabilitation programs that helped enhance mobility or recovery after medical procedures. While these individuals appreciated much about their stays—the supportive atmosphere created by engaging therapy teams or friendly nursing staff—serious systemic problems need addressing if overall satisfaction can be achieved uniformly across all patient populations.

In conclusion, while several reviewers found solace in specific elements like medical rehabilitation efforts or compassionate caregiving approaches within certain shifts at this facility, many others expressed discontent framed around poor administration practices leading to undeniable lapses in resident care standards. The palpable division between positive reviews advocating for treatment efficacy contrasts sharply with negative testimonies demanding urgent reforms raises critical questions about how effectively this institution can serve its diverse population moving forward without immediate corrective actions taken at all levels.

This part of Mesa, Arizona offers a convenient and well-rounded community for senior living. With multiple physicians and pharmacies within close proximity, medical care is easily accessible. There are also cafes and restaurants nearby for socializing and dining out. For entertainment, there are theaters located a short drive away as well as beautiful parks for outdoor activities. Additionally, transportation options such as Falcon Field Airport provide easy access for travel. Places of worship are also available for those seeking spiritual fulfillment. Overall, this area of Mesa provides a range of amenities to support a comfortable and fulfilling lifestyle for seniors.

Physicians

• Banner Imaging East Mesa (0.1 miles)
• Valley Endocrine Associates (0.2 miles)
• Cvam (0.5 miles)
• Oasis Obstetrics and Gynecology (1.9 miles)
• Skyline Medicine (2 miles)
• Allen Family Medicine (2.3 miles)
• Reddy GI Associates (2.4 miles)

Cafes

• The Human Bean (0.6 miles)
• Over Easy (1.1 miles)
• Starbucks (2.7 miles)
• Dutch Bros Coffee (2.8 miles)
• Starbucks (3.2 miles)
• Panera Bread (4.3 miles)
• McDonald’s (5.5 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.2 miles)
• Bashas' Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• What the Hell Bar & Grill (1.1 miles)
• Applebee's (1.1 miles)
• Olive Garden (1.2 miles)
• Red Lobster (1.2 miles)
• The Cheesecake Factory (1.3 miles)
• McDonald's (1.3 miles)
• Freddy's Frozen Custard (1.4 miles)

Theaters

• Superstition Springs 25 (1.8 miles)
• AMC Superstition East 12 (5.7 miles)

Parks

• Greenfield Park (2.9 miles)
• Riparian Preserve at Water Ranch (4 miles)
• Skyline Park (4.6 miles)
• Finley Farms Park (5.4 miles)
• Ashley Heights Park (6.2 miles)

Transportation

• Falcon Field Airport (MSC) (3.8 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (4.4 miles)
• Church of Jesus Christ of Latter Day Saints (5.3 miles)