Ohio Seniorcare Management, LLC in Mesa, AZ

Pros

• Brookdale Baywood is a beautiful community with large spaces, lots of activities, and good food.
• The staff at Brookdale Baywood are professional, competent, and caring.
• Brookdale Baywood cares for residents like family, earning trust from families.
• The meals at Brookdale Baywood are delicious and the staff are kind to residents.
• Chef Bob goes out of his way to welcome guests at Brookdale Baywood.
• Bill in the dining room ensures residents are cared for and their orders are complete.
• Brookdale Baywood provides a warm, welcoming environment where new residents feel safe from day one.
• The menu at Brookdale Baywood is very healthy.
• Brookdale Baywood is a five-star experience.
• There is a strong sense of family at Brookdale Baywood.

Cons

• Brookdale Baywood was described as the worst experience of the reviewer's lifetime, with cockroaches crawling in the room and bed.
• A resident was kicked out after being attacked by another resident, signaling inadequate safety and care.
• Red flags were noted from the start, including missing belongings and poor staff communication.
• Families warned to stay far from the facility and to remove loved ones after a short stay, citing neglect.
• The call button was broken most of the time, there were long delays in medications, and staffing was insufficient.
• Management and the executive director were described as rude, uncaring, and biased.
• A mother reportedly died due to dehydration and neglect after insufficient monitoring of intake.
• Residents were left unshowered for days, calls were ignored, and caregivers were rarely present.
• The facility was called a "horrible dungeon" by one reviewer, indicating severe dissatisfaction.
• Pricing concerns: higher-level care charges appeared inconsistent with advertised levels, causing financial strain.

Review

Brookdale Baywood in Mesa, Arizona is a community best suited for seniors who prize an active, social environment, strong dining, and a staff that treats residents with warmth and personal attention. It works well for residents who enjoy a broad calendar of activities, value on-site dining excellence, and appreciate a setting that feels homey and welcoming. Families living out of state may find it particularly comforting to have staff who are attentive and communicative, forming a sense of "family" around their loved one. For memory-care transitions or general assisted living, the place can offer meaningful engagement and routine, provided the care team remains consistently responsive and well-staffed.

Those who may want to consider alternatives are residents with higher safety needs or a history of clinical volatility, and families who demand unflinching reliability in staffing and incident management. Red flags raised by several reviews point to serious gaps in communication, staffing levels, and accountability that can translate into delayed care, missed calls, or unresolved safety concerns. Potential residents with a sensitivity to organizational responsiveness, frequent management turnover, or acute needs for aggressive problem resolution should weigh other options where governance and escalation processes are more transparent and consistently enforced. The facility's performance appears to hinge on leadership stability and staffing tone, which means options with a longer track record of steady administration may offer more predictable risk management.

On the positive side, the strongest pros center on the human touch: families repeatedly describe staff as compassionate, attentive, and genuinely caring. The dining program stands out, with multiple reviewers praising the quality, variety, and preparation - often highlighting individual chefs and dining-room teams who go the extra mile. Residents enjoy handsome communal spaces, abundant activities, and a dog-friendly environment with large outdoor areas and a well-regarded dog park. Ambassadors of care emerge in specific staff members - Bill in the dining room, nurses like Amani, and memory-care team members such as Ellen Filicetti - who demonstrate meaningful connection, responsiveness, and a focus on resident comfort. When management aligns with this energy, the result is a community that feels welcoming, safe, and lively.

Yet the cons carry weight and cannot be minimized. Several reviewers report incidents that raise serious questions about safety, basic care, and follow-through. Allegations include a roach infestation, rooms with ongoing maintenance problems, and, in some cases, neglectful handling of medical needs or dehydration. There are also repeated concerns about understaffing, long waits for assistance, broken or poorly monitored call buttons, and delays in medication administration. Communication gaps - especially between families and the executive team - appear to compound anxieties, with reports of unreturned calls, slow problem escalation, and a director whose responsiveness was described as abrasive. The combination of these issues creates a credible risk profile for residents who require consistent, visible governance and reliable rapid response.

The key question for families is whether the sunlit, people-centered experience can outweighed by the risk of inconsistent oversight. For those prioritizing social connectedness, culinary excellence, and a sense of belonging, Brookdale Baywood can be a strong fit - particularly when the care plan is clear, staffing levels are verified, and the leadership team demonstrates steady, accountable performance. But when the primary concern is rigorous safety governance, dependable call responsiveness, and transparent handling of problems, alternatives with more proven incident-management records deserve careful comparison. Prospective residents should not rely on bright common spaces alone; they must demand concrete assurances about staffing ratios, maintenance responsiveness, and a credible plan for escalation and corrective action.

To move forward with clarity, conduct a disciplined tour focused on current staffing on all shifts, observe call-button functionality, and request exact caregiver-to-resident ratios for each floor and unit. Ask to review recent incident logs and how those events were resolved, and require a face-to-face meeting with the executive director to outline accountability, communication protocols, and a realistic plan for any ongoing concerns. Seek a candid conversation about pricing, including any hidden or discretionary fees, and verify what services are included in the stated levels of care. In short, Brookdale Baywood offers a compelling, people-first environment that many families will value deeply - yet it demands decisive scrutiny of management consistency and safety oversight to ensure a loved one's well-being is not compromised.

This area of Mesa, Arizona offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With several physicians' offices, pharmacies, cafes, restaurants, theaters, parks, transportation options, and places of worship nearby, residents have easy access to essential healthcare, dining options, entertainment venues, recreational facilities, and spiritual support. The proximity of Falcon Field Airport also provides convenient travel opportunities. Additionally, the presence of multiple churches in the area caters to individuals seeking religious practice and community involvement. Overall, this part of Mesa presents a well-rounded environment for seniors to consider for comfortable and fulfilling senior living.

Physicians

• Valley Endocrine Associates (0.1 miles)
• Banner Imaging East Mesa (0.2 miles)
• Cvam (0.3 miles)
• Oasis Obstetrics and Gynecology (1.8 miles)
• Skyline Medicine (2 miles)
• Reddy GI Associates (2.4 miles)
• Parikh, Simul Banner Md Anderson Cancer Center (2.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Bashas' Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• The Human Bean (0.8 miles)
• Over Easy (1.2 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (3 miles)
• Panera Bread (4.1 miles)
• McDonald’s (5.7 miles)

Restaurants

• Applebee's (1.1 miles)
• Olive Garden (1.1 miles)
• Red Lobster (1.2 miles)
• What the Hell Bar & Grill (1.3 miles)
• The Cheesecake Factory (1.3 miles)
• McDonald's (1.5 miles)
• Freddy's Frozen Custard (1.5 miles)

Theaters

• Superstition Springs 25 (1.9 miles)
• AMC Superstition East 12 (6 miles)

Parks

• Greenfield Park (2.6 miles)
• Riparian Preserve at Water Ranch (3.9 miles)
• Skyline Park (4.8 miles)
• Finley Farms Park (5.3 miles)
• Ashley Heights Park (6.2 miles)

Transportation

• Falcon Field Airport (MSC) (3.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (5.1 miles)