Ohio Seniorcare Management, LLC

Pros

• Brookdale's professional, competent and caring staff are stellar.
• Brookdale cares for our father as if he were family.
• The food was delicious, with good portions and was presented very nicely.
• Chef Bob went out of his way to make us feel welcome.
• It is a beautiful community with large spaces, lots of activities and good food.
• Hands down 5 stars!!
• The new management has been super helpful.
• Brookdale Baywood has been a very caring assisted living facility for my mom, and my mom feels comfortable there.
• The menu is the healthiest I've had in any facility I've ever seen.
• If you're looking for a great facility, stop looking and come take a tour here - you won't regret it.
• Bill in the dining room is the best; he makes sure the residents are taken care of and their needs are met.
• Bill is amazing and very attentive to the residents' needs.
• Miss Ellie helped tremendously when the old facility dropped the ball and walks you through the entire process.

Cons

• One reviewer called Brookdale Baywood the worst experience of their lifetime, describing a room crawling with cockroaches that fell on them and their bed.
• They claimed they were kicked out after being attacked by another resident and said they wouldn't receive proper treatment, with management biased toward those who kiss up to them.
• A family alleged missing belongings, a resident assault on their mother, poor staff communication, and that the director did not return calls, leading them to remove their mother.
• They accused the facility of deceptive pricing, noting a promised financial incentive was withdrawn and a $2,500 community fee was described as absurd.
• They warned that limited staffing would result in poor care and that residents would not receive the level of care they deserve.
• They described management as having an infectious attitude that would permeate to staff, with non-existent communication.

Review

Brookdale Baywood presents a strikingly mixed portrait. For many families, the community has become a trusted home base for loved ones, built on years of care, connection, and reliable staffing. One family notes that their father has been part of Brookdale Baywood for four years, making numerous friends, taking part in a wide range of activities, and enjoying meals that they describe as wonderful. The staff - described as professional, competent, and caring - are seen as integral to the sense of security and continuity they rely on, especially since they live out of state. For these families, Brookdale Baywood feels like a place that treats residents as if they were family, with a strong emphasis on personal attention and ongoing reassurance.

On special occasions, Brookdale Baywood shines in a way that resonates with many families. A Mother's Day dinner with their mother is recalled as a highlight: the food is described as delicious, portions generous, and presentation pleasing. The staff are praised for their kindness, with particular mention of Chef Bob going out of his way to make the visitors feel welcome. Such events foster a sense of community and belonging, and there is genuine enthusiasm about future gatherings. The sentiment is echoed by residents and families who praise the overall dining experience and the warmth with which staff engage with residents during meals and celebrations.

Other reviews emphasize the breadth and quality of daily life at Brookdale Baywood. The environment is described as beautiful, with large spaces and a wealth of activities, all paired with a menu considered among the healthiest encountered in a care facility. Several residents and family members specifically commend individual staff members who go above and beyond. Bill, the dining room chef, is singled out repeatedly for attentive service and consistently meeting residents' needs, while Ellie is credited with guiding families through the process of settling in, especially for those with service dogs. For many, the dog park and the sense of safety and welcome contribute to a positive first impression and ongoing satisfaction. Amani, a nurse described as a sweet and reliable presence, also features in affirmations of the staff's kindness and dedication.

A number of reviews point to deep, optimistic gratitude for changes under new management and the ongoing efforts of the Brookdale Baywood team. Positive remarks highlight how the new leadership and staff have become more helpful and responsive, with one reviewer expressing a strong sense of trust in the community's ability to care for a loved one. The consistent message is that Brookdale Baywood can be a wonderful fit for families seeking a nurturing home where professionals listen, show consideration, and coordinate with families to address concerns and ensure that residents' needs are met. The sense of community, the quality of care, and the responsiveness of certain departments are repeatedly described as standout strengths.

Yet, interwoven with these affirmations are stark, highly troubling accounts that cannot be overlooked. One review begins with an emphatic negative - Brookdale Baywood was the worst experience of the reviewer's lifetime, even surpassing wartime memories. The description is alarming: a room infested with cockroaches crawling from floor to ceiling, and even falling into the resident's bed. The story escalates into issues with safety and management, including being asked to leave after a violent incident involving another resident, which the reviewer frames as a failure to protect them and to address the underlying problems. The account condemns the facility for unaddressed infrastructure problems (such as sewer line breaks) and accuses management of bias toward staff or individuals who curry favor. Such a perspective casts a long shadow over Brookdale Baywood and raises urgent questions about safety and accountability.

Other families chronicle equally troubling experiences that center on safety, communication, and timely response. In one account, a family describes how a resident walked into their mother's room and assaulted her, with apologies from the facility but no clear resolution or remedy. The family notes ongoing gaps in communication between staff and administrators, a lack of timely action to relocate the aggressor, and a troubling pattern of red flags that were not adequately addressed. The implication is clear: when serious incidents occur, the system fails to provide rapid, comprehensive remediation, leaving families to manage the fallout and seek alternatives.

Financial and logistical hurdles are another recurring theme in the more troubling accounts. Prospective families describe painful, protracted processes to coordinate medical evaluations and approvals, with delays and inconsistent scheduling that create avoidable stress for families and facilities alike. One reviewer specifically calls out an executive director as unhelpful and rude, perceiving a posture that makes collaboration and problem-solving difficult. The narrative also calls into question the integrity of incentives and promised terms, noting that a "special incentive" meant to soften the upfront financial impact was later retracted, leaving families feeling misled about true costs. The broader caution is that financial transparency and clear communication are essential, and their absence can erode trust quickly.

Care delivery concerns emerge with alarming specificity in several accounts. Families describe situations where a resident in a wheelchair needed transfers and assistance with showers, but the facility failed to provide adequate staffing or timely support. The complaint escalates to days without a shower, a staff shortage of two caregivers per floor, and repeated missed call-button alerts. The result is a deeply unsettling image of a facility struggling with basic, life-sustaining tasks - a situation that provokes decisively negative conclusions: do not entrust a loved one to Brookdale Baywood based on these experiences.

Taken together, the collection of reviews paints a complex, two-sided portrait. On the one hand, Brookdale Baywood appears to deliver warmth, connection, and a high level of attentiveness for many residents and families. The presence of caring staff, the kindness of individuals like Bill and Ellie, the pet-friendly environment, and the invitation to participate in gatherings and healthy dining all contribute to a strong sense of community and well-being for those whose experiences align with these narratives. On the other hand, there are urgent, explicit warnings about safety lapses, communication failures, staffing shortages, and mismanagement that lead to unsafe conditions and distress for residents and their families. These accounts highlight serious concerns about how incidents are handled, how information is shared, and how decisions are made at the administrative level.

For anyone considering Brookdale Baywood, the stories suggest a careful, nuanced approach. If you value a warm, resident-centered environment with excellent dining, engaging activities, and staff members who genuinely connect with residents, this community can be a wonderful fit - provided you conduct thorough due diligence, visit multiple times, speak with staff across levels, and probe for concrete assurances about safety protocols, incident resolution, staffing levels, and transparent, timely communication. Families with loved ones who require reliable, proactive care should seek detailed, documented policies and a robust plan for emergencies, transfers, and daily care tasks, ensuring that what you experience during a tour and what unfolds in daily operations are truly aligned.

This area of Mesa, Arizona offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With several physicians' offices, pharmacies, cafes, restaurants, theaters, parks, transportation options, and places of worship nearby, residents have easy access to essential healthcare, dining options, entertainment venues, recreational facilities, and spiritual support. The proximity of Falcon Field Airport also provides convenient travel opportunities. Additionally, the presence of multiple churches in the area caters to individuals seeking religious practice and community involvement. Overall, this part of Mesa presents a well-rounded environment for seniors to consider for comfortable and fulfilling senior living.

Physicians

• Valley Endocrine Associates (0.1 miles)
• Banner Imaging East Mesa (0.2 miles)
• Cvam (0.3 miles)
• Oasis Obstetrics and Gynecology (1.8 miles)
• Skyline Medicine (2 miles)
• Reddy GI Associates (2.4 miles)
• Parikh, Simul Banner Md Anderson Cancer Center (2.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Bashas' Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• The Human Bean (0.8 miles)
• Over Easy (1.2 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (3 miles)
• Panera Bread (4.1 miles)
• McDonald’s (5.7 miles)

Restaurants

• Applebee's (1.1 miles)
• Olive Garden (1.1 miles)
• Red Lobster (1.2 miles)
• What the Hell Bar & Grill (1.3 miles)
• The Cheesecake Factory (1.3 miles)
• McDonald's (1.5 miles)
• Freddy's Frozen Custard (1.5 miles)

Theaters

• Superstition Springs 25 (1.9 miles)
• AMC Superstition East 12 (6 miles)

Parks

• Greenfield Park (2.6 miles)
• Riparian Preserve at Water Ranch (3.9 miles)
• Skyline Park (4.8 miles)
• Finley Farms Park (5.3 miles)
• Ashley Heights Park (6.2 miles)

Transportation

• Falcon Field Airport (MSC) (3.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (5.1 miles)