Mi Casa Nursing Center

Pros

• The facility provided a variety of activities for residents, helping to keep them engaged and entertained.
• One review highlighted a nurse's compassion and kindness during a difficult time, offering comfort and reassurance to a grieving family member.
• Some residents enjoyed the dining experience, finding the dining room open and pleasant, with food that was described as palatable.
• A resident praised the facility for accommodating their needs by moving them closer to the nursing station for better care.
• Overall, one reviewer found the facility to be excellent in terms of care received during their stay.

Cons

• The facility was described as a "hell house" due to neglect and lack of care for patients.
• Patients were often unattended for hours, leading to safety concerns.
• Residents frequently experienced poor hygiene, with some only being bathed once in three weeks.
• The quality of food was criticized as horrible and unappetizing.
• Staff responsiveness to patient needs was lacking, with delayed or inadequate assistance reported.
• There were allegations of missing personal items belonging to residents, indicating poor accountability.
• Negative interactions with staff included verbal abuse and unprofessional behavior during critical times.
• Communication from staff about serious matters (e.g., patient death) was perceived as insensitive and disrespectful.
• General feelings of sadness and depression were noted due to the poor treatment and conditions in the facility.
• Many families expressed strong dissatisfaction with the overall level of care provided at Mi Casa, emphasizing that they would not recommend it to others.

Review

The reviews of Mi Casa, a rehabilitation facility, paint a troubling picture of neglect and inadequate care experienced by multiple residents and their families. Many reviewers express deep dissatisfaction with the level of care provided, with some labeling it a "hell house." One concerned family member detailed her mother's experience, indicating that during her three-week stay, staff walked off duty at night leaving patients unattended for hours, resulting in some attempting to escape the facility. The original intent was for her mother to regain strength through physical therapy to prepare for chemotherapy due to stage 4 gastric cancer; however, she became bedridden owing to the lack of activity and insufficient care. Despite frequent requests for basic hygiene assistance, such as bathing, the resident went unbathed for extended periods. This distressing account reflects not only the physical neglect but also an emotional toll on both patients and their families.

In addition to personal accounts of neglect in care practices, others voiced concerns about poor food quality and inadequate staff responsiveness. One reviewer described their wife's brief stay at Mi Casa as equally disheartening; she experienced long waits for nurse responses and was provided meals likened to dog food. Insufficient communication from staff during late hours exacerbated the situation further, prompting a strong downward recommendation regarding selecting Mi Casa over other facilities in Mesa. Such sentiments were echoed across multiple reviews where families expressed frustration over perceived apathy from caregivers—a stark contrast to what one might expect given the serious health needs of residents.

The overall sentiment amongst reviewers highlights a severe lack of proper training among staff members along with a shortage of adequately qualified personnel in many areas within Mi Casa. Comments reflected frustration over the apparent disregard for patient dignity—the absence of timely interventions indicated by call lights left unanswered or inadequately addressed compounded feelings of helplessness among patients who were already vulnerable due to their medical conditions. Residents reported being treated disrespectfully when asking for help or clarifications regarding pain management during critical times—where prompt responses could significantly impact patient wellbeing.

One particularly heartbreaking review illustrated how poor communication during critical moments undermined trust between family members and staff following the death of a resident’s mother at the facility. The brusque announcement from staff regarding her passing demonstrated insensitivity towards grieving relatives while subsequent interactions drew concern about lack of compassion when requesting them to remove personal belongings soon after death occurred—adding layers to an already painful grief experience due to perceived callousness from those tasked with providing sensitive end-of-life care.

Conversely, there have been few positive experiences shared amid predominantly negative feedback; one reviewer reported satisfactory experiences while noting that their brother-in-law had received good care during his stay—highlighting differences that may exist among departments within Mi Casa itself or across various wards. Compliments included accessible activities like bingo that helped maintain engagement among residents along with adequate food service—a slight reprieve against broader grievances expressed throughout other reviews highlighting systemic issues seemingly pervasive at this facility.

Ultimately, these varied accounts collectively underline significant operational challenges within Mi Casa related predominantly to caregiving quality and professionalism amongst its personnel which could lead prospective clients or their families seeking rehabilitation services elsewhere—especially vulnerable populations requiring attentive healthcare resources deserving dignity in treatment methods they receive during stays at such facilities. As frustrations accumulate without adequate change stemming from direct feedback conversations held between concerned family members and administration representatives alike raise doubts if improvements will genuinely be instated based on previous testimonies detailing failures witnessed repeatedly by numerous families entrusting this particular environment with their loved ones' well-being.

Physicians

• Valley Endocrine Associates (0.2 miles)
• Cvam (0.2 miles)
• Banner Imaging East Mesa (0.3 miles)
• Oasis Obstetrics and Gynecology (1.8 miles)
• Skyline Medicine (1.9 miles)
• Parikh, Simul Banner Md Anderson Cancer Center (2.4 miles)
• Reddy GI Associates (2.4 miles)

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Bashas' Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• The Human Bean (0.8 miles)
• Over Easy (1.2 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (3 miles)
• Panera Bread (4 miles)
• McDonald’s (5.8 miles)

Restaurants

• Applebee's (1.2 miles)
• Olive Garden (1.2 miles)
• Red Lobster (1.2 miles)
• What the Hell Bar & Grill (1.4 miles)
• The Cheesecake Factory (1.4 miles)
• McDonald's (1.6 miles)
• Freddy's Frozen Custard (1.6 miles)

Theaters

• Superstition Springs 25 (2 miles)
• AMC Superstition East 12 (6.1 miles)

Parks

• Greenfield Park (2.6 miles)
• Riparian Preserve at Water Ranch (3.9 miles)
• Skyline Park (4.9 miles)
• Finley Farms Park (5.4 miles)

Transportation

• Falcon Field Airport (MSC) (3.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (5.1 miles)