Overall Review of Legacy Health And Rehabilitation Of Pleasant Grove
caveat
16 reviews mention this
Nursing care and medication timing
Many reviewers describe lapses in nursing follow-through and medication or care timing.
A recurring concern is nursing care that residents and families say did not happen when needed, including medication timing, shower frequency, and missed or delayed help. Several accounts also describe issues like inaccurate reporting, dirty living conditions, or delayed response to medical needs, including transport back to a hospital. Weekend staffing is also questioned, and some families report trouble getting staff to assist with basic needs. While a few residents praise the nursing team, the negative experiences are detailed and repeated across different stays.
differentiator
4 reviews mention this
Therapy is a frequent bright spot
Physical and occupational therapy gets some of the strongest support from reviewers.
Multiple reviewers highlight therapy as a standout, crediting therapists for being effective and for explaining what was going on. One family said therapy was the sole reason they chose the facility, even though they were disappointed with nursing afterward. Another described occupational, physical, and speech therapists as great, and noted that the therapists communicated progress during care.
caveat
6 reviews mention this
Food quality splits reviews
Food is both praised as well as criticized as unappetizing or inadequate.
Some reviewers say meals were enjoyable and that dietary staff stood out for them. Others describe food as cold or stale, meals as meager, or having problems like missing supplements or water not being provided. There are also accounts describing limited or uncomfortable eating and meal experiences during short rehab stays. Overall, dining experiences appear inconsistent across reviews.
caveat
6 reviews mention this
Staff responsiveness is mixed
Several reviewers mention communication problems with phones and follow-up.
A number of reviews describe difficulty reaching the facility by phone, getting responses, or speaking with someone about a loved one. Others specifically call out that staff could seem dismissive when family tried to call or get updates, especially during stressful situations. Separate accounts mention issues around information sharing during transfers and discharge planning, with families feeling uninformed or not properly supported. A smaller set of reviews, however, describe staff as friendly and attentive during check-in and care meetings.
common
5 reviews mention this
Clean rooms and facility appearance
Cleanliness comes up often, with both strong praise and negative reports.
Some families describe rooms as kept clean and praise housekeeping and the overall appearance of the facility. Other reviewers report problems tied to cleanliness, including dirty rooms and concerns about what was found during a stay. Because the comments cut both ways, cleanliness seems to vary by floor, shift, or individual circumstances described in reviews.
common
2 reviews mention this
Outdoor space and activities
Residents have access to outdoor time and activity programming.
One review specifically mentions a large outdoor area that a resident used daily. Another credits the activity director for helping a grandmother enjoy shared time. Together, these accounts suggest there is at least some structured activity support and outdoor access, though the reviews are limited in detail.
common
2 reviews mention this
Nearby dining and clinics
The listing area includes nearby restaurants, clinics, and parks.
Nearby options include casual dining spots and medical offices within a few miles, which can make arranging errands and visits easier. There are also nearby parks for outdoor stops outside the community.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
198 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Birmingham International (13 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Extensive on-site amenities and 24/7 care.
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