Highland Court Memory Care

Pros

• The facility is very clean and well-maintained, providing a pleasant environment for residents.
• Caregivers work hard and demonstrate patience and love in their interactions with residents.
• The housekeeper shows a spunky attitude and takes the time to comfort residents.
• The director is committed to maintaining a staff that treats others with dignity and kindness.
• Most of the staff are kind and caring towards the residents.
• Housekeeping does an excellent job keeping rooms clean.

Cons

• The facility is accused of prioritizing money over the care of residents.
• A resident's spouse felt that their loved one received minimal care and was often left alone.
• There are complaints about inadequate clothing and attention for residents with specific medical needs, such as Raynaud's disease.
• Some staff members were reported to be short-tempered or not attentive, leading to feelings of neglect.
• The food variety is criticized for being limited over time.
• A better communication system for contacting residents is deemed necessary due to busy staff.
• Multiple reviews express dissatisfaction with unexpected billing and perceived lack of services rendered during the stay.

Review

Highland Court has garnered a mix of reviews from families regarding the care and environment provided for their loved ones. On one hand, some visitors appreciate the commitment to allowing residents to remain in the same facility even after private pay options are exhausted. The cleanliness of the establishment is also frequently mentioned as a positive aspect, reflecting an effort to maintain a welcoming atmosphere for both residents and their families. However, there are important caveats that potential residents and their families should consider when evaluating this facility.

While many family members report goodwill among the staff, there are concerns about staffing levels on certain days. Some residents have experienced care that falls short due to short staffing issues, which seemed especially pronounced during peak times or moments of increased demand. However, daily visitors note that the caregivers demonstrate hard work and dedication, often going above and beyond to provide compassionate care under pressure. Reports highlight specific individuals who make an impact, like a spirited housekeeper who goes out of her way to comfort and support residents through personal interactions.

Nevertheless, not all experiences have been positive. Some reviewers express deep dissatisfaction with how their loved ones were treated during their stay at Highland Court. One particularly harsh review emphasizes neglectful care when it was reported that a resident suffered from being inadequately dressed for cold conditions due to Raynaud's disease—a serious condition where blood flow is restricted in response to cold temperatures or stress. This alarming lack of attention raises critical questions about staff awareness and responsiveness concerning medical needs.

Financial concerns loom large in several accounts from family members who feel they have been subjected to unjust billing practices. A review points out an exorbitant cost—over $80,000 for just one month—followed by additional charges amounting to $1,000 despite reports of inadequate assisted living services such as minimal interaction or care being offered beyond basic feeding. Multiple reviewers express feelings of being exploited financially by what they perceive as a profit-driven approach rather than genuine caregiving principles.

Critics argue that while Highland Court may project an appealing image overall—maintaining clean facilities and having staff members who genuinely want to help—the underlying priority appears centered on financial gain rather than patient well-being. There is frustration expressed over additional billing after short stays without adequate service delivery, leading some families to feel misled into thinking their loved ones would receive proper attention while simply being fed and left alone much of the time.

The concerns shared in these reviews reflect polarized opinions about Highland Court’s operations ranging from commendable efforts made by some dedicated staff members to accusations claiming neglectful practices clothed within a commercial focus. Potential residents' families must weigh these mixed experiences carefully against each other when making decisions regarding long-term care facilities for themselves or their loved ones. The combination of heartfelt testimonials praising individual caregivers alongside scathing critiques highlights the complexity involved when evaluating care institutions like Highland Court—and underscores the urgent need for more consistent quality assurance in eldercare environments across all levels of service.

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (1 miles)
• Jim's Pharmacy (1.4 miles)
• Rite Aid (1.6 miles)
• Walmart Pharmacy (2.2 miles)
• Rite Aid (13.6 miles)

Restaurants

• Wendy's (0.5 miles)
• McDonald's (0.6 miles)
• The Whistling Frog at the Olympic Lodge (0.6 miles)
• Taco Bell (0.6 miles)
• KFC (0.6 miles)
• Jimmy John's (0.6 miles)
• Joshua's Restaurant and Lounge (0.6 miles)

Physicians

• Eye Physicians & Surgeons (0.9 miles)
• Olympic Medical Imaging Center (0.9 miles)
• The Women's Clinic (1.1 miles)
• Bensen, Carleen - Olympic Medical Center Physical Urology (1.1 miles)
• Peninsula Children's Clinic (1.2 miles)
• Kanters David J Arnp (1.3 miles)
• Haworth Todd D DDS (1.4 miles)

Cafes

• Priscilla's Cruise In Cafe (0.9 miles)
• Common Grounds Cafe (1.3 miles)
• Electric Cloud Coffee (1.3 miles)
• The Blackbird Cafe (1.4 miles)
• Lincoln Street Coffee Pot (1.6 miles)
• The Coffee Box (1.6 miles)
• Shirley's Cafe (1.7 miles)

Hospitals

• Virginia Mason Internal Medicine (1.1 miles)
• Clallam County Public Hospital District Port Angeles (1.1 miles)
• Clallam County PhD # 2 (1.1 miles)
• Olympic Memorial Hospital (1.1 miles)
• Clallam County Public Hosp District (1.3 miles)
• Olympic Medical Center (1.4 miles)
• Obotech (4.6 miles)

Parks

• Francis Street Park (1.2 miles)
• Hurricane Ridge (1.3 miles)
• Elks Playfield (2.3 miles)
• Elks Memorial Park (2.3 miles)
• Shane Park (3 miles)
• Lincoln Park (3.4 miles)
• Olympic Natl Park (8.8 miles)

Places of Worship

• Holy Trinity Lutheran Church ELCA (1.5 miles)
• Queen of Angels School (1.8 miles)
• Harbor of Hope Foursquare Church (2.8 miles)
• Sequim Valley Foursquare Church (13.1 miles)

Transportation

• Northwest Cabs (1.6 miles)
• Gateway Transit Center (1.8 miles)
• U-Haul (2.2 miles)
• U-Haul (2.9 miles)
• U-Haul Neighborhood Dealer (3.2 miles)
• U-Haul (8.1 miles)