Laurel Place

Pros

• The staff at Laurel Place is described as friendly, caring, and accommodating, creating a warm environment for residents.
• Many family members feel relieved knowing their loved ones are safe and well-cared-for at the facility.
• Residents appreciate the cleanliness of the facility and enjoy the hot, tasty meals prepared by the chef.
• Some family members commend the activities offered and note that they are improving over time.
• Individuals who have visited or lived at Laurel Place express satisfaction with their experiences, highlighting the supportive nature of the staff.
• The spacious rooms are noted as exceptional and above residents' needs, contributing to a comfortable living environment.
• Positive relationships have formed between staff and residents' families, fostering a sense of community within Laurel Place.

Cons

• The facility had extremely limited activities and lacked an activities director, leaving residents under-engaged.
• Staff communication was poor, with inconsistent answers to simple questions and unreturned phone calls after a loved one moved in.
• The facility had a foul odor, which was masked by air fresheners throughout the building.
• Essential licensed personnel were not allowed to provide care for a resident who needed more assistance than what was available at the facility.
• Families faced difficulties in obtaining clear information about charges during and after their loved ones' stays, leading to disputes over refunds and costs.
• Some staff dressed unprofessionally, contributing to concerns about overall management professionalism within the facility.
• Residents reported inadequate showers and grooming services, such as nail trimming that were promised but never delivered.
• A family witnessed an inappropriate situation where a pig was running through the building, reflecting poorly on management's oversight of the environment.

Review

Laurel Place has garnered a mix of reviews from families and residents, encompassing various aspects of its operations, environment, and care standards. While some individuals have expressed satisfaction with staff interactions and the facility's cleanliness, others have raised significant concerns regarding activities, communication, and management practices.

Many families appreciate the dedication of individual staff members, highlighting their warmth and compassion towards residents. For instance, one reviewer noted that despite being unable to visit frequently due to distance, they felt reassured knowing that their loved one was under the attentive care of a warm and loving staff. This sentiment echoed through several reviews where specific employees were commended for making connections with residents and their families. Even in challenging circumstances, like adjusting to new environments or health issues, some families felt secure in the knowledge that their loved ones were well-cared-for at Laurel Place.

Nevertheless, there are notable criticisms regarding the lack of structured activities for residents. A common complaint was that during periods when an activities director was not present, opportunities for engagement dwindled significantly. Families voiced concerns about their loved ones lacking vital social interactions—particularly crucial for those who thrive on movement and engagement. One reviewer lamented the absence of safe walking spaces within the facility as well as organized group activities aimed at preventing feelings of isolation among residents.

Another recurring theme in these reviews is frustration over management's level of professionalism and communication effectiveness. Multiple reviewers pointed out instances where essential personnel were denied access to provide necessary care to their loved ones or where simple inquiries went unanswered. This lack of responsive communication often left family members feeling disregarded and concerned about their relatives' needs. One critical review even described an experience where a family member's attempt to connect with a resident through a window was met with hostility rather than understanding—a stark contrast to how other facilities responded during COVID-19 restrictions.

Financial transparency also proved problematic according to numerous accounts. Families expressed dissatisfaction over unexpected charges related to care services or damages incurred during their loved ones' stay—the high cost associated with minor damages being particularly contentious for some reviewers. Delays in refunds further exacerbated these negative sentiments toward management practices; one family reported waiting almost three months for reimbursement after only an eight-day stay while facing pushback when seeking clarity on billing statements.

Despite these challenges highlighted by families navigating this facility’s offerings, there remained pockets of positivity surrounding Laurel Place's overall environment. Some reviewers lauded the cleanliness of the building and appreciated the quality food served by dedicated culinary staff members who catered attentively to individual dietary preferences—highlighting how important such factors are in creating a welcoming atmosphere in assisted living environments.

In conclusion, potential clients considering Laurel Place should weigh both positive experiences recounted by satisfied families alongside critiques centered around management practices and inconsistent activity offerings. Many do find solace in personal relationships formed between caregivers and residents while advocating for improvements in operational areas such as structured programming or comprehensive communication strategies so that future experiences may be more uniformly positive across all levels within this assisted living community.

This area of Port Angeles, Washington, offers a variety of amenities within close proximity for senior living. There are several restaurants, cafes, and pharmacies within a short distance, making it convenient for daily errands and dining options. Additionally, there are reputable physicians and hospitals nearby for medical needs. The parks in the area provide opportunities for outdoor recreation and relaxation. The presence of places of worship allows for spiritual engagement and community involvement. Transportation options such as cab services and transit centers make it easy to get around the area. Overall, this part of Port Angeles provides a well-rounded environment with essential services and facilities that could cater well to seniors looking for a comfortable living setting.

Restaurants

• Taco Time NW (0.7 miles)
• Domino's Pizza (0.7 miles)
• Frugals (0.7 miles)
• Jack In The Box (0.8 miles)
• Chestnut Cottage Restaurant (0.8 miles)
• Wendy's (0.8 miles)
• McDonald's (0.8 miles)

Physicians

• Olympic Medical Imaging Center (0.7 miles)
• Eye Physicians & Surgeons (0.7 miles)
• Bensen, Carleen - Olympic Medical Center Physical Urology (0.9 miles)
• The Women's Clinic (0.9 miles)
• Haworth Todd D DDS (0.9 miles)
• Peninsula Children's Clinic (0.9 miles)
• Kanters David J Arnp (1 miles)

Cafes

• Common Grounds Cafe (0.7 miles)
• Electric Cloud Coffee (0.9 miles)
• The Blackbird Cafe (0.9 miles)
• Lincoln Street Coffee Pot (1.1 miles)
• Shirley's Cafe (1.1 miles)
• The Coffee Box (1.2 miles)
• Starbucks (1.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Rite Aid (0.8 miles)
• Jim's Pharmacy (1 miles)
• Rite Aid (1 miles)
• Walmart Pharmacy (2.7 miles)
• Rite Aid (14.2 miles)

Parks

• Hurricane Ridge (0.8 miles)
• Francis Street Park (0.9 miles)
• Elks Playfield (1.7 miles)
• Elks Memorial Park (1.7 miles)
• Shane Park (2.5 miles)
• Lincoln Park (2.8 miles)
• Olympic Natl Park (9.3 miles)

Hospitals

• Clallam County Public Hospital District Port Angeles (0.8 miles)
• Clallam County Public Hosp District (0.8 miles)
• Virginia Mason Internal Medicine (0.9 miles)
• Olympic Medical Center (0.9 miles)
• Clallam County PhD # 2 (0.9 miles)
• Olympic Memorial Hospital (0.9 miles)
• Obotech (5.2 miles)

Places of Worship

• Holy Trinity Lutheran Church ELCA (1 miles)
• Queen of Angels School (1.3 miles)
• Harbor of Hope Foursquare Church (2.2 miles)
• Sequim Valley Foursquare Church (13.6 miles)

Transportation

• Northwest Cabs (1.1 miles)
• Gateway Transit Center (1.3 miles)
• U-Haul (1.7 miles)
• U-Haul Neighborhood Dealer (2.6 miles)
• U-Haul (3.4 miles)
• U-Haul (8.6 miles)