Heritage Hills Rehabilitation & Care Center

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  • Interior

    A cozy bedroom with a single bed, a small wooden table, and chairs.

  • Outdoors

    A well-maintained garden area with trees, a lush green lawn, and a clear pathway.

  • Decor

    A cozy living room with a leather sofa and a large television on a wooden entertainment center.

  • Living Room

    A cozy living room corner with a leather sofa, a small dining table with chairs, and decorative wall art.

  • Building

    A building with an American flag on a flagpole set against a mountain backdrop.

  • Dining

    A cozy dining area with tables and chairs, decorated with plants and a large framed mirror.

  • Exercise Equipment

    A spacious fitness room equipped with various exercise machines and weights.

Heritage Hills Rehabilitation & Care Center

1100 North 400 East, Nephi, UT 84648

For more information about senior living options: (844) 490-3973

1 from 2 reviews
Memory Care Skilled Nursing Facility

Overall Review of Heritage Hills Rehabilitation & Care Center

Pros

  • pro The patient's room is fairly clean compared to other aspects of the facility.
  • pro The food provided is not horrible, indicating some level of culinary effort.
  • pro The family member showed initiative by finding another facility for better care.

Cons

  • pro The facility is described as a hell hole and very untidy, with dogs defecating on the rugs.
  • pro The staff treated the reviewer very rudely.
  • pro The care provided to the reviewer’s mom has been horrific.
  • pro Staff members do not wash their hands or use hand sanitizer.
  • pro The reviewer’s mom is left on the bedpan for excessively long periods of time, sometimes up to two hours.
  • pro Nurses ignore her calls for assistance, leading to several accidents due to delays in response.
  • pro Medication, including prescribed antibiotics, is frequently forgotten or not delivered on time.
  • pro There have been instances of dogs running in and out of the patient's room.

Review

In recent reviews of a particular care facility, the experiences shared by family members paint a troubling picture of an environment that is both untidy and disorganized. Reports indicate that the facility's cleanliness standards leave much to be desired, with claims of dogs roaming freely within its confines and leaving messes in various areas. The presence of pets not only raises questions about hygiene but also suggests a lack of oversight regarding the overall maintenance and management of the space. This chaotic atmosphere contributes to an unsettling experience for residents and their families, prompting serious concerns about the quality of care provided.

One reviewer expressed their outrage at the rude behavior exhibited by staff members during their visit. Such treatment is unacceptable in any caregiving setting, especially one tasked with providing support and compassion to vulnerable individuals. The combination of unkempt surroundings and unfriendly staff creates a negative reinforcement loop—where residents may feel neglected or undervalued, further deteriorating their experience while under care. It’s crucial for any care facility to prioritize both cleanliness and respectful interactions among staff and residents alike.

Specific incidents highlighted in these reviews indicate alarming patterns in patient care. A particularly distressing anecdote involves a patient left on a bedpan for extended periods—sometimes up to two hours—without assistance. This sort of neglect is not just an inconvenience; it can lead to significant discomfort and even medical issues for individuals who are unable to voice their needs adequately due to physical limitations. For family members who are unable to be present constantly, the thought of loved ones enduring such conditions is infuriating and heartbreaking.

The issue extends beyond physical discomfort; there are also serious implications for medical oversight within the facility. Multiple reviews noted failures in medication administration, including missed doses of critical antibiotics. Such oversights can have severe consequences for patients whose health relies heavily on timely medical intervention. The frustration felt by families when they must intervene themselves—as one reviewer described having to call the facility after waiting two hours for help—highlights systemic issues within the staff's responsiveness and communication practices.

Despite these grave concerns, some aspects appear relatively satisfactory based on family observations regarding cleanliness within individual rooms as well as food quality. While it's noted that specific rooms may be kept clean enough not to elicit complaints, this doesn't offset broader public health concerns raised by running dogs or staff negligence during caregiving tasks. Furthermore, while food has been described as "not horrible," it underscores that basic sustenance does not adequately fill the larger gaps present in compassionate caregiving practices.

In light of these significant shortcomings, one reviewer made it clear that they would rather find alternative accommodations for their loved one than subject them further to poor care standards at this facility. With another placement already identified, families seeking comfort in knowing their loved ones receive proper attention should reflect critically on such reports before deciding on a care home. Both respectfulness from staff toward patients and diligent adherence to cleanliness protocols are vital components necessary for any well-functioning care environment; sadly lacking here as described by several reviewers reinforces strong recommendations against this provider’s services.

Features

Housing

  • 80 resident community capacity 80 resident community capacity

Types of Care

  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heritage Hills Rehabilitation & Care Center in Nephi, UT is a skilled nursing facility that offers a wide range of care services for seniors in need of assistance with their daily activities. With a 24-hour call system and supervision, residents can feel safe and secure knowing that help is always available.

This community provides a comfortable and inviting environment for its residents. The fully furnished living spaces offer privacy and convenience, with private bathrooms and amenities such as cable or satellite TV and Wi-Fi/high-speed internet. There is also a beauty salon on-site for residents to enjoy.

Heritage Hills Rehabilitation & Care Center understands the importance of maintaining social connections and independence. They offer various amenities to promote an active lifestyle, including a fitness room, gaming room, small library, and outdoor spaces such as gardens. Scheduled daily activities are provided, along with resident-run activities to encourage engagement and interaction among the residents.

Dining at this community is tailored to individual dietary restrictions, ensuring that all residents receive nutritious meals that meet their specific needs. Additionally, meal preparation and service are provided for convenience.

Residents at Heritage Hills Rehabilitation & Care Center have access to transportation arrangements for non-medical purposes as well as transportation to doctors' appointments when needed. This makes it easier for them to stay connected with the local community, visit nearby parks or places of worship, dine at local restaurants, or enjoy entertainment at theaters. Concierge services are also available to assist with any other needs or requests that arise.

Overall, Heritage Hills Rehabilitation & Care Center offers a comprehensive assisted living experience where seniors can receive personalized care while enjoying a range of amenities and activities that promote their overall well-being.

Nearby Places of Interest

This part of Nephi, Utah, offers a mix of amenities and services suitable for seniors looking to settle in. There are several places of worship nearby, including the Church of Jesus Christ of Latter Day Saints, providing opportunities for spiritual fulfillment. In terms of dining options, there are a variety of restaurants offering different cuisines such as Chinese and Mexican food. The presence of parks like Nephi City Park provides opportunities for outdoor recreation and relaxation. For medical needs, there are pharmacies and physicians within driving distance. Additionally, the Salt Creek Cinemas offer entertainment options for those interested in movies. Overall, this area offers a range of conveniences that can cater to the needs and preferences of seniors looking for a comfortable living environment.

Places of Worship

  • Church of Jesus Christ of Latter Day Saints (0.4 miles)
  • Nephi LDS Seminary (0.4 miles)
  • Church of Jesus Christ of Latter Day Saints (0.6 miles)
  • Church of Jesus Christ of Latter Day Saints (1 miles)
  • First Baptist Church (1.2 miles)
  • Church of Jesus Christ of Latter Day Saints (1.4 miles)
  • Church of Jesus Christ of Latter Day Saints (5.8 miles)

Restaurants

  • Little Caesars Pizza (0.4 miles)
  • Oriental Garden (0.5 miles)
  • China Town (0.5 miles)
  • Nebo Queen (0.6 miles)
  • Reed's Drive Inn (0.7 miles)
  • Jaliscience Restaurant (1 miles)
  • El Jalisciense Taco Shop (1 miles)

Parks

  • Nephi City Park (0.7 miles)
  • Yuba State Park (11.6 miles)
  • Levan Town Park (20 miles)
  • Payson Park (22.4 miles)

Theaters

  • Salt Creek Cinemas (1.1 miles)

Transportation

  • Kelly Black Taxidermy (1.1 miles)
  • Nephi Municipal Airport (U14) (2.3 miles)
  • U-Haul Neighborhood Dealer (17.5 miles)

Pharmacies

  • Santaquin Pharmacy (17.5 miles)
  • Santaquin Pharmacy (17.5 miles)
  • Payson Rx Express (21.5 miles)
  • Smith's Food & Drug (22 miles)
  • Walgreens (22.7 miles)
  • Mountain View Family Pharmacy (22.9 miles)
  • Payson Market (23.2 miles)

Physicians

  • Santaquin Medical Clinic (17.5 miles)
  • Neurological Associates (22.6 miles)
  • Utah Valley Pediatrics (22.8 miles)
  • Southwestern Ob Gyn: Steven Dewey MD (22.9 miles)
  • Randal Gibb, MD (22.9 miles)
  • Valley Obstetrics & Gynecology (22.9 miles)
  • Warner W Lawrence MD (22.9 miles)

Hospitals

  • Wasatch Mental Health (22.4 miles)
  • Payson Regional Dialysis Center (22.8 miles)
  • Sanpete Valley Hospital Emergency Department (23.6 miles)

Frequently Asked Questions

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