Heritage Hills Rehabilitation & Care Center in Nephi, UT
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1100 North 400 East, Nephi, UT 84648
For more information about senior living options: (844) 490-3973
Mission at Nephi has a great, caring team that shows it in daily interactions. The staff at Mission at Nephi are friendly and make residents feel safe and cared for. The administrator at Mission at Nephi, Haze Hadley, is described as supportive and helpful. Mission at Nephi is praised as a best facility by residents and families. Mission at Nephi's staff and building reflect high-quality, compassionate care. Heritage Hills is consistently described as the best, with attentive nurses, staff, and management. The staff at Heritage Hills are compassionate, dedicated, and treat residents like family. Heritage Hills provides a warm, home-like atmosphere with engaging activities and good communication. The leadership and care teams at Heritage Hills are focused on quality care and positive outcomes. The facility at Heritage Hills is clean, well-maintained, and updated. Families report that Heritage Hills staff go above and beyond to care for residents and keep them informed. Heritage Hills is described as a safe, welcoming, and supportive place for residents.
They would not send a loved one to this facility, citing severe staffing shortages, neglect of residents, and a pervasive odor of urine. They described the administration as corrupt and lying to families. They called the place a hell hole: untidy, with dogs defecating on the rugs. They said the CNAs don't know what they're doing and that staffing is so short on weekends it's a joke, leaving patients waiting up to 30 minutes for help. They claimed nurses are unwilling to be bothered and that care was routinely neglected or insufficient. They reported dirty conditions with black mold and inadequate cleaning and maintenance. They noted safety and maintenance problems, including broken beds, overflowing toilets, and non-existent security.Heritage Hills Rehabilitation & Care Center in Nephi is best suited for families seeking a smaller, community-oriented skilled nursing and rehab setting where the focus is on personal attention and consistent nursing care. The facility is repeatedly described as homey and intimate, with staff who know residents well and a management team that prioritizes individualized care plans. It works especially well for post-acute rehabilitation, wound care, and long-term residency for individuals who thrive on regular interaction with caregivers, therapists, and the care team. For families valuing a warm atmosphere, good communication, and a stable, engaged staff, Heritage Hills offers a compelling, practical option.
Those who should consider alternatives are families prioritizing the quietest possible environment with pristine, modern infrastructure or those requiring aggressive, around-the-clock monitoring and ultra-rigid safety protocols. Several reviews flag concerns about staffing consistency at night, occasional lapses in cleanliness, and outdated rooms or smells in some areas, which can be meaningful for residents with high acuity or advanced needs. Others point to leadership turnover and uneven experiences across shifts, suggesting that prospective residents with severe mobility or complex medical issues may want to compare options with steadier staffing and stronger housekeeping. If these factors are non-negotiable, it makes sense to explore nearby facilities with a more uniform day-to-day operations record.
The strongest positives at Heritage Hills revolve around the care team's dedication and the sense that residents are treated like family. Families frequently praise attentive CNAs, nurses, and therapists, along with administrators who listen, communicate, and actively drive improvements. The leadership's emphasis on building a cohesive, well-trained staff is evident in ongoing updates and a small-community feel that fosters familiarity and trust. Therapy programs, engaging activities, and attentive dietary service receive frequent commendation, underscoring how a well-coordinated team can translate into meaningful functional gains and a more homelike daily rhythm for residents.
Yet the reviews also reveal meaningful caveats. A subset of critics describes serious shortcomings - long wait times for assistance, inconsistent hygiene practices, and outdated or less-than-ideal room conditions in parts of the campus. Some accounts recount experiences of poor cleanliness, odor, or safety gaps, while others note frequent administrator turnover or communication gaps as ongoing challenges. While several families report dramatic improvements after a leadership change and credit current administrators and DON with elevating care, these outlier experiences cannot be ignored when evaluating risk. Prospective families should weigh these contrasting narratives against their own tolerance for variability.
Practically, visiting the facility with a targeted checklist will pay dividends. Inquire about current staffing ratios, especially overnight coverage, and request to observe the unit most similar to the loved one's needs. Ask for recent quality metrics, state survey outcomes, and concrete examples of individualized care planning, along with a tour of both the skilled nursing and rehabilitation spaces. Speak with frontline staff about daily routines, hygiene practices, and how residents' preferences are honored in meals and activities. Request to meet with the administrator and director of nursing to hear about ongoing corrective actions - especially around cleanliness, maintenance, and resident safety - and insist on seeing firsthand evidence of updated rooms and common areas.
In the end, Heritage Hills presents a disciplined, family-focused choice for families who want a warm, collaborative environment with proven clinical attention and a track record of meaningful improvement under steady leadership. The community shines where intimate care, consistent communication, and a home-like atmosphere matter most, particularly for rehab and long-term residents who benefit from personalized attention. However, the facility's variability in staffing consistency and cleanliness across shifts remains a reality to confront. For those who cannot tolerate those risks, or who require a higher level of 24/7 supervision and ultra-clean standards, alternative options in Nephi or nearby markets should be explored with the same diligence applied here.
80 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hills Rehabilitation & Care Center in Nephi, UT is a skilled nursing facility that offers a wide range of care services for seniors in need of assistance with their daily activities. With a 24-hour call system and supervision, residents can feel safe and secure knowing that help is always available.
This community provides a comfortable and inviting environment for its residents. The fully furnished living spaces offer privacy and convenience, with private bathrooms and amenities such as cable or satellite TV and Wi-Fi/high-speed internet. There is also a beauty salon on-site for residents to enjoy.
Heritage Hills Rehabilitation & Care Center understands the importance of maintaining social connections and independence. They offer various amenities to promote an active lifestyle, including a fitness room, gaming room, small library, and outdoor spaces such as gardens. Scheduled daily activities are provided, along with resident-run activities to encourage engagement and interaction among the residents.
Dining at this community is tailored to individual dietary restrictions, ensuring that all residents receive nutritious meals that meet their specific needs. Additionally, meal preparation and service are provided for convenience.
Residents at Heritage Hills Rehabilitation & Care Center have access to transportation arrangements for non-medical purposes as well as transportation to doctors' appointments when needed. This makes it easier for them to stay connected with the local community, visit nearby parks or places of worship, dine at local restaurants, or enjoy entertainment at theaters. Concierge services are also available to assist with any other needs or requests that arise.
Overall, Heritage Hills Rehabilitation & Care Center offers a comprehensive assisted living experience where seniors can receive personalized care while enjoying a range of amenities and activities that promote their overall well-being.
This part of Nephi, Utah, offers a mix of amenities and services suitable for seniors looking to settle in. There are several places of worship nearby, including the Church of Jesus Christ of Latter Day Saints, providing opportunities for spiritual fulfillment. In terms of dining options, there are a variety of restaurants offering different cuisines such as Chinese and Mexican food. The presence of parks like Nephi City Park provides opportunities for outdoor recreation and relaxation. For medical needs, there are pharmacies and physicians within driving distance. Additionally, the Salt Creek Cinemas offer entertainment options for those interested in movies. Overall, this area offers a range of conveniences that can cater to the needs and preferences of seniors looking for a comfortable living environment.
Heritage Hills Rehabilitation & Care Center is located at 1100 North 400 East, Nephi, UT 84648 in Juab County, Utah
Heritage Hills Rehabilitation & Care Center offers a comprehensive range of features that effectively support residents with dementia or Alzheimer's disease, addressing both their physical and emotional needs. Assistance with dressing, bathing, and transfers ensures that residents receive help with essential daily tasks, enhancing their dignity and quality of life. Medication management is crucial for maintaining health stability, while meal preparation and service provide nutritious options tailored to individual dietary requirements. The center's commitment to 24-hour supervision fosters a safe environment where residents feel secure. Additionally, the mental wellness program coupled with specialized memory care programming actively engages residents' cognitive abilities, promoting mental stimulation and social interaction. By incorporating assistance with activities of daily living alongside targeted programming for mild cognitive impairment, Heritage Hills creates a nurturing atmosphere tailored to the unique challenges faced by those with memory-related conditions.
Heritage Hills Rehabilitation & Care Center on seniors.fyi includes 7 photos including images showing interior, landscaping, decor, bedroom, flag, living room, television, wall art, and more.
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Interior
Outdoors
Decor
Living Room
Building
Dining
Exercise Equipment
