Heritage Hills Rehabilitation & Care Center

Pros

• The patient's room is fairly clean compared to other aspects of the facility.
• The food provided is not horrible, indicating some level of culinary effort.
• The family member showed initiative by finding another facility for better care.

Cons

• The facility is described as a hell hole and very untidy, with dogs defecating on the rugs.
• The staff treated the reviewer very rudely.
• The care provided to the reviewer’s mom has been horrific.
• Staff members do not wash their hands or use hand sanitizer.
• The reviewer’s mom is left on the bedpan for excessively long periods of time, sometimes up to two hours.
• Nurses ignore her calls for assistance, leading to several accidents due to delays in response.
• Medication, including prescribed antibiotics, is frequently forgotten or not delivered on time.
• There have been instances of dogs running in and out of the patient's room.

Review

In recent reviews of a particular care facility, the experiences shared by family members paint a troubling picture of an environment that is both untidy and disorganized. Reports indicate that the facility's cleanliness standards leave much to be desired, with claims of dogs roaming freely within its confines and leaving messes in various areas. The presence of pets not only raises questions about hygiene but also suggests a lack of oversight regarding the overall maintenance and management of the space. This chaotic atmosphere contributes to an unsettling experience for residents and their families, prompting serious concerns about the quality of care provided.

One reviewer expressed their outrage at the rude behavior exhibited by staff members during their visit. Such treatment is unacceptable in any caregiving setting, especially one tasked with providing support and compassion to vulnerable individuals. The combination of unkempt surroundings and unfriendly staff creates a negative reinforcement loop—where residents may feel neglected or undervalued, further deteriorating their experience while under care. It’s crucial for any care facility to prioritize both cleanliness and respectful interactions among staff and residents alike.

Specific incidents highlighted in these reviews indicate alarming patterns in patient care. A particularly distressing anecdote involves a patient left on a bedpan for extended periods—sometimes up to two hours—without assistance. This sort of neglect is not just an inconvenience; it can lead to significant discomfort and even medical issues for individuals who are unable to voice their needs adequately due to physical limitations. For family members who are unable to be present constantly, the thought of loved ones enduring such conditions is infuriating and heartbreaking.

The issue extends beyond physical discomfort; there are also serious implications for medical oversight within the facility. Multiple reviews noted failures in medication administration, including missed doses of critical antibiotics. Such oversights can have severe consequences for patients whose health relies heavily on timely medical intervention. The frustration felt by families when they must intervene themselves—as one reviewer described having to call the facility after waiting two hours for help—highlights systemic issues within the staff's responsiveness and communication practices.

Despite these grave concerns, some aspects appear relatively satisfactory based on family observations regarding cleanliness within individual rooms as well as food quality. While it's noted that specific rooms may be kept clean enough not to elicit complaints, this doesn't offset broader public health concerns raised by running dogs or staff negligence during caregiving tasks. Furthermore, while food has been described as "not horrible," it underscores that basic sustenance does not adequately fill the larger gaps present in compassionate caregiving practices.

In light of these significant shortcomings, one reviewer made it clear that they would rather find alternative accommodations for their loved one than subject them further to poor care standards at this facility. With another placement already identified, families seeking comfort in knowing their loved ones receive proper attention should reflect critically on such reports before deciding on a care home. Both respectfulness from staff toward patients and diligent adherence to cleanliness protocols are vital components necessary for any well-functioning care environment; sadly lacking here as described by several reviewers reinforces strong recommendations against this provider’s services.

This part of Nephi, Utah, offers a mix of amenities and services suitable for seniors looking to settle in. There are several places of worship nearby, including the Church of Jesus Christ of Latter Day Saints, providing opportunities for spiritual fulfillment. In terms of dining options, there are a variety of restaurants offering different cuisines such as Chinese and Mexican food. The presence of parks like Nephi City Park provides opportunities for outdoor recreation and relaxation. For medical needs, there are pharmacies and physicians within driving distance. Additionally, the Salt Creek Cinemas offer entertainment options for those interested in movies. Overall, this area offers a range of conveniences that can cater to the needs and preferences of seniors looking for a comfortable living environment.

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.4 miles)
• Nephi LDS Seminary (0.4 miles)
• Church of Jesus Christ of Latter Day Saints (0.6 miles)
• Church of Jesus Christ of Latter Day Saints (1 miles)
• First Baptist Church (1.2 miles)
• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• Church of Jesus Christ of Latter Day Saints (5.8 miles)

Restaurants

• Little Caesars Pizza (0.4 miles)
• Oriental Garden (0.5 miles)
• China Town (0.5 miles)
• Nebo Queen (0.6 miles)
• Reed's Drive Inn (0.7 miles)
• Jaliscience Restaurant (1 miles)
• El Jalisciense Taco Shop (1 miles)

Parks

• Nephi City Park (0.7 miles)
• Yuba State Park (11.6 miles)
• Levan Town Park (20 miles)
• Payson Park (22.4 miles)

Theaters

• Salt Creek Cinemas (1.1 miles)

Transportation

• Kelly Black Taxidermy (1.1 miles)
• Nephi Municipal Airport (U14) (2.3 miles)
• U-Haul Neighborhood Dealer (17.5 miles)

Pharmacies

• Santaquin Pharmacy (17.5 miles)
• Santaquin Pharmacy (17.5 miles)
• Payson Rx Express (21.5 miles)
• Smith's Food & Drug (22 miles)
• Walgreens (22.7 miles)
• Mountain View Family Pharmacy (22.9 miles)
• Payson Market (23.2 miles)

Physicians

• Santaquin Medical Clinic (17.5 miles)
• Neurological Associates (22.6 miles)
• Utah Valley Pediatrics (22.8 miles)
• Southwestern Ob Gyn: Steven Dewey MD (22.9 miles)
• Randal Gibb, MD (22.9 miles)
• Valley Obstetrics & Gynecology (22.9 miles)
• Warner W Lawrence MD (22.9 miles)

Hospitals

• Wasatch Mental Health (22.4 miles)
• Payson Regional Dialysis Center (22.8 miles)
• Sanpete Valley Hospital Emergency Department (23.6 miles)