Childers Place

Pros

• They consider this place a saving grace.
• They say they have never had a negative experience there, and the staff go above and beyond.
• The on-site pharmacy is described as super sufficient.
• Angel is described as the most helpful and caring nurse.
• The staff are polite and go above and beyond for them.
• They got the help they needed and the wait wasn't long.
• They describe the staff as just great people.

Cons

• They were abruptly terminated from services without explanation.
• Dr. Natividad is described as uninterested, rude, and prescribing medications despite the patient's allergies.
• Appointments were repeatedly brief (under five minutes) and conducted only via telehealth.
• Communication between staff was unreliable, leading to missed or rescheduled appointments.
• Billing practices were problematic, with a roughly $600 charge despite no insurance or income to warrant it.
• Scheduling did not accommodate night shifts, with daytime appointments regularly scheduled.
• The on-site pharmacy was poorly managed, causing delays in medication pickup and early closing.
• The program was said to worsen anxiety and fail to provide effective therapy or real help.

Review

The collection of experiences people share about this facility is deeply mixed, with some individuals praising the counseling team and the caring intent of many staff, while others recount a cascade of administrative missteps, long wait times, and frustrating interactions that left them feeling neglected or dismissed. On balance, the stories reveal a clinic where the human side - counselors, nurses, and some case managers - can be compassionate and supportive, even as systemic flaws in scheduling, communication, and paperwork create real and painful barriers to care.

A recurring thread is the struggle to access therapy and counseling in a timely way. Several reviewers describe starting treatment with the understanding that they would receive counseling by a certain date, only to see that window slip month after month due to staffing shortages. December 2024 is cited as the start of care, with promises of counseling by March or April, then only more delays into May and June. The consequence, for many, was a sense of abandonment when services were abruptly terminated without clear explanation. One reviewer voices the frustration bluntly: they desperately need therapy and feel that "not more pills" is what would help, yet the expected counseling never came and treatment was terminated without adequate notice or justification. This pattern of delayed access and sudden cuts in service shows up repeatedly in the accounts and leaves patients feeling unvoiced and unsupported when they most need a steady therapeutic relationship.

The experience with the medical side of care is described in stark, sometimes scathing terms. A particular physician, Dr. Alejandro Natividad, is named in multiple reviews as failing to listen, dismissing patient concerns, and prescribing medications without addressing allergies or exploring alternative explanations. One patient even recalls being told to "shut up while he thinks and types," and still having medications prescribed despite explicit allergies. Other reviewers describe a pattern of very brief telehealth visits, with little in-person interaction and a focus on checking whether meds were helping rather than investigating broader diagnoses. The sentiment ranges from dissatisfaction to outright condemnation, with claims that treatment decisions resembled a checklist rather than a thoughtful medical approach and that some recommended options (like Bright Light Therapy) were offered without broader diagnostic exploration. The overall impression is of a provider who appears disinterested or rushed, leaving patients feeling unheard about their most pressing concerns.

Beyond the clinician's bedside manner, the patient experience is heavily influenced by communication gaps and administrative inefficiencies within the organization. Several accounts highlight inconsistent or non-responsive case management, with patients reporting long or repeated delays in getting callbacks, missed appointment letters, and appointments scheduled without patient knowledge or consent. One person describes a letter about missed appointments arriving late, making it impossible to respond within the stated deadline; another details a multi-week lag between missed communication and any attempt to reschedule, even after a case manager claimed to be coordinating a new appointment. The result is a perception that different departments fail to synchronize, leaving patients caught in a broken system where messages go unanswered and appointments drift without proper oversight.

Billing and financial policies emerge as another sore point. Reviewers report being confronted with charges that seemed incongruent with their income or insurance status, including a claim that a monthly "Ability-to-Pay" schedule would entitle them to zero obligation, yet they still faced a substantial bill. It took direct intervention with the finance department to remove charges that were deemed inappropriate, a process that felt burdensome and time-consuming for people already navigating health concerns. These financial tensions compound the stress of dealing with an organization that is supposed to support mental health care, adding another layer of anxiety about whether care is affordable or even accessible.

Operational problems extend to the on-site pharmacy and daily scheduling practices. People recount medications being ready late on Fridays, often while the pharmacy would be closed for the weekend, forcing them to drive across town in search of access. Building hours sometimes did not align with pharmacy hours, creating avoidable frustration and delays. Night shift workers and others with nontraditional schedules found daytime appointment times particularly challenging to secure, with several reviews describing repeated mid-afternoon slots that conflicted with their work or sleep patterns. In short, even when care was available, the logistics - pharmacy hours, appointment timing, and transportation - made adherence and consistency difficult.

Despite the negatives, there are voices of praise that remind readers this organization can be a lifeline for some. A number of reviewers describe the staff as caring, patient, and responsive, and one person calls the place "my saving grace." The on-site pharmacy is occasionally praised for efficiency, and certain team members - such as a nurse named Angel described as exceptionally helpful - are lauded for their compassion and effectiveness. A few patients recount experiences where a counselor or case manager went above and beyond, attempting to advocate for them, assist with scheduling, and offer genuine support during tough moments. These positive notes suggest that when the system works as intended, the staff can deliver meaningful, beneficial care.

In sum, the picture that emerges is a service with real, heartfelt dedication among many of its frontline staff, coupled with significant structural challenges that undermine patient care. The most frequently voiced concerns center on access to timely therapy, perceived inattentiveness or dismissal by certain clinicians, and a cascade of administrative problems - missed communications, inconsistent scheduling, reactionary billing, and a pharmacy that doesn't always meet patient needs. Yet, amid the frustration, there are recurring examples of kindness and competence from individual team members, underscoring that the right combination of personnel, coordination, and systemic reliability could transform many of these difficult experiences into truly supportive mental health care.

Parks

• Medi Park (0.2 miles)

Hospitals

• THOMAS E CREEK VA MEDICAL Center (0.3 miles)
• Amarillo VA Health Care System (0.3 miles)
• Veterans Health Administration (0.5 miles)
• Northwest Texas Rehabilitation Hospital (0.6 miles)
• B C S-Med Center League House (0.6 miles)
• Plum Creek Healthcare Center (1.3 miles)
• Children's Hospital (1.9 miles)

Physicians

• Thomas, Teresa P, Md - Amarillo Diagnostic Clinic Pa (0.3 miles)
• Saadeh Constantine MD Facp Facr, Allergy A.R.T.S, Asthma & Rheumatology Treatment Specialists (0.4 miles)
• Allergy Arts (0.4 miles)
• Barnhill Sports Medicine (0.4 miles)
• Parker Sports Medicine & Orthopedics (0.4 miles)
• Direct Orthopedic Clinic (0.4 miles)
• Advanced imaging (0.5 miles)

Pharmacies

• Panhandle Nuclear Pharmacy (0.4 miles)
• Walmart Pharmacy (0.7 miles)
• Remedies Pharmacy (0.9 miles)
• Signa Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• United Supermarkets Pharmacy (1.1 miles)
• Walgreens (1.8 miles)

Cafes

• The Coffee Bean and Tea Leaf (0.6 miles)
• Girasol Cafe & Bakery (1.7 miles)
• Palace Coffee (1.8 miles)
• Brent's Cafe (2.1 miles)

Restaurants

• Hud's (0.8 miles)
• Taco Villa (0.8 miles)
• Chicken Express (0.9 miles)
• Donut Stop (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.1 miles)
• Slim Chickens (1.5 miles)

Theaters

• Regal UA Amarillo Star IMAX & RPX (1.4 miles)

Places of Worship

• Grace Church (1.6 miles)