Bivins Pointe
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1001 Wallace Boulevard, Amarillo, TX 79106
For more information about senior living options: (844) 490-3973
The nurses were very caring and attentive to the patients. The administrative staff at Bivins Memorial Nursing Home were friendly and approachable. The food at Bivins Memorial Nursing Home received positive recommendations from those who ate it. The hospital stay was characterized by good care and cleanliness, contributing to a positive experience.
The response time to call lights was excessively slow, taking 1.5 hours to receive pain medication. The mattresses were uncomfortable, causing discomfort due to the metal bars being felt in the back. The wound care plan prescribed by the doctor was not followed at all. No pain medication was provided upon discharge, and patients were not notified in advance to arrange for prescriptions. The registered nurse rarely checked on patients during their stay. Communication from the doctor and administrative staff was lacking; calls were often not returned. There was frustration regarding excessive prescriptions written by the doctor, which led to last-minute cancellation of long-term care placement with no assistance offered. An unpleasant interaction occurred when a receptionist improperly handled a checkbook during payment processing. Overall experiences with staff other than nurses were consistently negative across multiple accounts. There is a strong recommendation against using this facility based on multiple negative incidents experienced by patients and families.The experiences shared by various patients and their families regarding a healthcare facility highlight a range of significant concerns, particularly around patient care, administrative communication, and overall satisfaction. The feedback provides a stark contrast between the quality of nursing staff and the issues stemming from medical and administrative oversight.
One notably recurring theme among the reviews is the dissatisfaction with response times in addressing patients' needs. Several individuals reported that their calls for assistance were not met promptly; one patient specifically noted that it took an alarming hour and a half to receive pain medication after pressing the call light. Such delays in critical moments can exacerbate patient distress, especially in cases involving post-operative care where timely pain management is essential for recovery. This frustration was compounded by complaints about inadequate sleeping arrangements, as one patient described experiencing discomfort due to an unsatisfactory mattress that allowed them to feel metal bars digging into their back. Despite requests for an alternative mattress, the replacement reportedly did not alleviate these issues.
Additionally, another significant concern expressed involved the failure to adhere to established medical protocols, specifically regarding wound care plans prescribed by attending physicians. Patients rightfully expect healthcare facilities to follow through with recommended care routines meticulously as they are vital components of recovery. Deviations from these plans not only raise questions about professionalism but can also lead to detrimental health outcomes.
Communication—or lack thereof—often emerges as a crucial area needing improvement within healthcare settings. A family member advocating for their stroke-afflicted mother found themselves embroiled in frustration due to unresponsive doctors and administrative staff who failed to return calls or provide necessary information regarding medication approvals. These gaps in communication became particularly critical when navigating discharge processes; alarming instances arose when families received last-minute notifications—which were less than acceptable—for changes related to placements into long-term care facilities.
Moreover, the discharge process appeared flawed at this facility, with reports indicating patients were sent home without adequate provisions—in particular, pain medications upon discharge. While it is understandable that narcotic prescriptions pose regulatory challenges, failing to inform patients ahead of time created unnecessary uncertainty and safety concerns post-discharge.
Contrastingly, not all experiences associated with this facility were negative; some reviews highlighted commendable aspects of care provided by nursing staff and the cleanliness of certain areas within the hospital context. Nurses’ compassion stood out as a positive element amid broader issues linked with medical management and support services. Family members appreciated smaller facilities like Bivins Memorial Nursing Home due to their less institutional feel compared to larger counterparts; this preference underscores potential value in personalized care environments despite systemic shortcomings present within certain organizations.
In conclusion, while there are instances where high-quality nursing care shines through amidst challenges faced by administrators and physicians alike—exemplified by caring interactions—the overarching narrative suggests systemic issues need addressing at this facility. Improving response times for call lights, adhering closely to prescribed treatment regimens, enhancing inter-departmental communications on medication management, along being proactive during transition planning processes will be vital steps toward restoring trust among patients and families who place their faith in such institutions for healing and support during vulnerable times.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Amarillo International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bivins Pointe in Amarillo, TX is a premier assisted living community offering a range of amenities and care services to enhance the well-being and comfort of its residents. Located in a vibrant neighborhood, Bivins Pointe provides a welcoming environment with various on-site facilities including a beauty salon, gaming room, fitness room, and small library. Residents can enjoy delicious meals prepared by professional chefs in the restaurant-style dining room or take advantage of the kitchenette in their fully furnished apartments for more independent living.
The community also offers numerous activities designed to engage and entertain residents, such as fitness programs, planned day trips, and resident-run activities. Concierge services cater to individual preferences while scheduled daily activities ensure there is always something exciting happening.
With 24-hour supervision and assistance available, residents can have peace of mind knowing that they will receive support with activities of daily living like bathing, dressing, and transfers when needed. Medication management is also provided to ensure proper adherence to prescribed medications. The mental wellness program focuses on promoting emotional well-being through various therapy options.
Bivins Pointe values personalized care and understands that each resident has unique needs. Special dietary restrictions are accommodated to maintain optimal health and satisfaction. The community operates transportation for non-medical purposes as well as transportation arrangement for doctors' appointments.
In addition to the outstanding amenities and care services available at Bivins Pointe, the surrounding neighborhood offers convenient access to several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, Bivins Pointe provides a supportive and enriching environment for seniors seeking assisted living in Amarillo where they can enjoy an active lifestyle while receiving personalized care tailored to their individual needs.
Bivins Pointe is located at 1001 Wallace Boulevard, Amarillo, TX 79106 in Randall County, Texas
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