Bivins Pointe

Pros

• The nurses were very caring and attentive to the patients.
• The administrative staff at Bivins Memorial Nursing Home were friendly and approachable.
• The food at Bivins Memorial Nursing Home received positive recommendations from those who ate it.
• The hospital stay was characterized by good care and cleanliness, contributing to a positive experience.

Cons

• The response time to call lights was excessively slow, taking 1.5 hours to receive pain medication.
• The mattresses were uncomfortable, causing discomfort due to the metal bars being felt in the back.
• The wound care plan prescribed by the doctor was not followed at all.
• No pain medication was provided upon discharge, and patients were not notified in advance to arrange for prescriptions.
• The registered nurse rarely checked on patients during their stay.
• Communication from the doctor and administrative staff was lacking; calls were often not returned.
• There was frustration regarding excessive prescriptions written by the doctor, which led to last-minute cancellation of long-term care placement with no assistance offered.
• An unpleasant interaction occurred when a receptionist improperly handled a checkbook during payment processing.
• Overall experiences with staff other than nurses were consistently negative across multiple accounts.
• There is a strong recommendation against using this facility based on multiple negative incidents experienced by patients and families.

Summary

The experiences shared by various patients and their families regarding a healthcare facility highlight a range of significant concerns, particularly around patient care, administrative communication, and overall satisfaction. The feedback provides a stark contrast between the quality of nursing staff and the issues stemming from medical and administrative oversight.

One notably recurring theme among the reviews is the dissatisfaction with response times in addressing patients' needs. Several individuals reported that their calls for assistance were not met promptly; one patient specifically noted that it took an alarming hour and a half to receive pain medication after pressing the call light. Such delays in critical moments can exacerbate patient distress, especially in cases involving post-operative care where timely pain management is essential for recovery. This frustration was compounded by complaints about inadequate sleeping arrangements, as one patient described experiencing discomfort due to an unsatisfactory mattress that allowed them to feel metal bars digging into their back. Despite requests for an alternative mattress, the replacement reportedly did not alleviate these issues.

Additionally, another significant concern expressed involved the failure to adhere to established medical protocols, specifically regarding wound care plans prescribed by attending physicians. Patients rightfully expect healthcare facilities to follow through with recommended care routines meticulously as they are vital components of recovery. Deviations from these plans not only raise questions about professionalism but can also lead to detrimental health outcomes.

Communication—or lack thereof—often emerges as a crucial area needing improvement within healthcare settings. A family member advocating for their stroke-afflicted mother found themselves embroiled in frustration due to unresponsive doctors and administrative staff who failed to return calls or provide necessary information regarding medication approvals. These gaps in communication became particularly critical when navigating discharge processes; alarming instances arose when families received last-minute notifications—which were less than acceptable—for changes related to placements into long-term care facilities.

Moreover, the discharge process appeared flawed at this facility, with reports indicating patients were sent home without adequate provisions—in particular, pain medications upon discharge. While it is understandable that narcotic prescriptions pose regulatory challenges, failing to inform patients ahead of time created unnecessary uncertainty and safety concerns post-discharge.

Contrastingly, not all experiences associated with this facility were negative; some reviews highlighted commendable aspects of care provided by nursing staff and the cleanliness of certain areas within the hospital context. Nurses’ compassion stood out as a positive element amid broader issues linked with medical management and support services. Family members appreciated smaller facilities like Bivins Memorial Nursing Home due to their less institutional feel compared to larger counterparts; this preference underscores potential value in personalized care environments despite systemic shortcomings present within certain organizations.

In conclusion, while there are instances where high-quality nursing care shines through amidst challenges faced by administrators and physicians alike—exemplified by caring interactions—the overarching narrative suggests systemic issues need addressing at this facility. Improving response times for call lights, adhering closely to prescribed treatment regimens, enhancing inter-departmental communications on medication management, along being proactive during transition planning processes will be vital steps toward restoring trust among patients and families who place their faith in such institutions for healing and support during vulnerable times.

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Parks

• Medi Park (0.2 miles)

Physicians

• Thomas, Teresa P, Md - Amarillo Diagnostic Clinic Pa (0.3 miles)
• Barnhill Sports Medicine (0.3 miles)
• Parker Sports Medicine & Orthopedics (0.3 miles)
• Direct Orthopedic Clinic (0.3 miles)
• Saadeh Constantine MD Facp Facr, Allergy A.R.T.S, Asthma & Rheumatology Treatment Specialists (0.3 miles)
• Advanced imaging (0.3 miles)
• Allergy Arts (0.3 miles)

Pharmacies

• Panhandle Nuclear Pharmacy (0.3 miles)
• Walmart Pharmacy (0.7 miles)
• Remedies Pharmacy (0.9 miles)
• Signa Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• United Supermarkets Pharmacy (1 miles)
• Walgreens (1.9 miles)

Hospitals

• THOMAS E CREEK VA MEDICAL Center (0.3 miles)
• Amarillo VA Health Care System (0.3 miles)
• Northwest Texas Rehabilitation Hospital (0.5 miles)
• Veterans Health Administration (0.5 miles)
• B C S-Med Center League House (0.7 miles)
• Plum Creek Healthcare Center (1.2 miles)
• Children's Hospital (2 miles)

Cafes

• The Coffee Bean and Tea Leaf (0.6 miles)
• Girasol Cafe & Bakery (1.7 miles)
• Palace Coffee (1.9 miles)
• Brent's Cafe (2.3 miles)

Restaurants

• Taco Villa (0.8 miles)
• Hud's (0.8 miles)
• Chicken Express (0.9 miles)
• McDonald's (1 miles)
• Chick-Fil-A (1 miles)
• Donut Stop (1.1 miles)
• Slim Chickens (1.5 miles)

Theaters

• Regal UA Amarillo Star IMAX & RPX (1.4 miles)

Places of Worship

• Grace Church (1.7 miles)