Medical Lodge Of Amarillo
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9 Medical Drive, Amarillo, TX 79106
For more information about senior living options: (844) 490-3973
The PT and OT staff are out of this world. The admitting, billing, nursing, therapy, and social work staff were top notch and took very good care of the grandfathers. Tasha navigated the Medicaid approval with exceptional skill and went above and beyond. The wound care nurse Julie/Julia ensured Ostomy training and was patient with questions. Meghan Wait (PA), Lance, and Brian (PTs/OTs) provided excellent care and kept the family informed. The facility smelled clean and the bathrooms were kept clean. The nursing staff were caring, friendly, and competent; the therapy team was friendly and worked hard to help patients reach goals. Shelley was caring, kind, and checked on patients often; Shelly the tech provided extra care that improved spirits. The facility is highly recommended for rehab care. My father was treated very well and the staff were attentive and supportive.
Tasha is rude and will take her anger out on residents. The night nurse was extremely ugly toward the patient and showed no compassion. The facility was severely understaffed, leading to delayed call-light responses and inadequate care. An LVN threw the patient's belongings across the bed and blamed him for not improving. The staff were negligent, including a misdiagnosis of pneumonia and overmedication that left the patient dehydrated and near coma. Belongings such as wallet, phone, and clothes went missing or were misplaced. Communication with the director of nursing was poor or unreturned. Meals were served cold and dinner arrived late, indicating food service issues. Bedsores developed due to neglect and insufficient care.Amarillo Medical Lodge is a rehab-focused facility that elicited a wide spectrum of experiences from families and residents. Across many accounts, the care delivered by therapy teams and medical staff was repeatedly described as outstanding, with the PT and OT departments praised as among the best people have encountered. Families highlighted individual differences in staff interactions that mattered deeply: some caregivers, nurses, and therapists went well beyond the call of duty to support patients and their families, while other reviewers encountered friction or frustration that left them alarmed. In short, the lodge emerged in these voices as a place of genuine excellence in rehabilitation and a place where communication and staffing levels could, at times, undermine otherwise strong clinical care.
Several reviews singled out the rehabilitation teams for their exceptional dedication and skill. The PT and OT staff were repeatedly described as "out of this world," with specific commendations for the therapy staff's professionalism, patience, and effectiveness. Tasha and Gina were named as standout facilitators who navigated complex processes - most notably Medicaid qualification and access to assistance - with a level of persistence and clarity that families found transformative. One reviewer credited Tasha with guiding a complicated approval that prevented a dire outcome for an elderly relative, describing the support as essential. The wound care nurse, whether identified as Julie or Julia, was lauded for taking time to provide Ostomy training and for handling questions with calm, patient explanations. Meghan Wait, PA, and the PTs and OTs including Lance and Brian also received appreciation for their attentiveness and ability to keep families informed and involved in care decisions.
Cleanliness and a general sense of well-being within the facility were other consistently positive notes. Several families observed that the facility smelled clean, and that bathrooms and rooms were kept tidy. The staff were described as attentive and friendly, and the overall mood for many residents and their families was one of reassurance and confidence in the care team. In one particularly touching thread, the staff's compassion extended beyond clinical tasks to address the emotional and logistical needs of families, with social workers and nurses coordinating information and support in ways that made family members feel seen and respected during a stressful transition.
Yet the narrative was not uniformly favorable. One reviewer flagged a perception of rudeness in a specific staff member, Tasha, suggesting that her demeanor could become harsh on difficult days and calling for a change in how staff interact with residents. This critique underscored a broader theme that respectful, compassionate communication is as crucial as clinical competence in shaping the patient and family experience. It was not an isolated note; other comments echoed the importance of kindness, calling out the impact when care team members conveyed impatience or brusqueness in high-stress moments.
The most troubling entries described serious concerns about patient safety, communication gaps, and possible neglect. A particularly severe account recounted a father's decline following admission, with allegations that oxygen levels were not properly managed, a nurse allegedly hostile in late-night interactions, and disorganization around a missing wallet, a hidden phone, unplugged chargers, and missing clothes. The reviewer asserted a misdiagnosis of pneumonia and suggested that the medical team's actions or inactions led to a dangerous deterioration, culminating in a decision to transfer back to the hospital. The degree of distress in this account was amplified by complaints that attempts to contact the director of nursing were not returned, painting a picture of a facility where some families felt siloed from leadership and left without timely avenues for accountability.
Other families offered a more balanced or positive counterpoint to these intense accusations. Several reviews commended specific staff members by name - Shelley and Linda, for example, who were described as hard-working and consistently accommodating; others highlighted the supportive roles of social workers and housekeeping staff who kept rooms clean and delivered compassionate service. A "huge kudos" was given to a tech named Shelly for providing emotional support to a family member during a challenging medical phase, illustrating how mental health and morale were valued alongside physical rehabilitation. The sense in these accounts was that, when operating at peak staffing and with cohesive teamwork, the lodge could be a powerful engine for recovery and a reliable source of reassurance for families.
Understaffing emerged as a recurring concern across multiple reviews, coloring otherwise positive impressions with a note of caution. Several accounts described long wait times for call lights, late or incomplete meal service, and medications that were not available as scheduled. The tone of these critiques suggested that while the clinical care and the demeanor of many staff members could be excellent, the pressures of limited staffing could erode the patient experience and raise serious risks, especially for residents who rely on consistent monitoring and timely assistance. A few reviewers explicitly stated that they would seek a different facility for future needs or would not recommend Amarillo Medical Lodge unless staffing and communication practices were improved.
In sum, Amarillo Medical Lodge appears to be a place where high-quality clinical care and compassionate, skilled rehabilitation are possible and frequently realized. The therapists and many nursing staff are repeatedly described as capable, dedicated, and attentive, delivering meaningful progress and genuine hope during recovery. At the same time, the shared concerns about communication gaps, leadership responsiveness, and staffing levels point to systemic issues that can alter outcomes and the family experience. For families considering this facility, the message is nuanced: expect excellent rehabilitation when the team is fully staffed and functioning smoothly, but also be prepared to advocate, ask direct questions about call lights, medications, and discharge planning, and seek timely engagement with the facility's leadership if concerns arise. The stories collectively suggest that Amarillo Medical Lodge can be a strong partner in rehab and caregiver support, so long as patients and families are prepared to navigate the realities of staffing and communication as well as the remarkable clinical care that many reviewers celebrated.
102 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Amarillo International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Medical Lodge of Amarillo in Amarillo, TX is a premier assisted living community that offers a wide range of amenities and care services for its residents. The community is located in a convenient area with several cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals nearby.
Residents at the Medical Lodge of Amarillo can enjoy the comfort and convenience of a beauty salon on-site for all their grooming needs. They can also have access to cable or satellite TV in their fully furnished living spaces. Community-operated transportation is available to take residents wherever they need to go, whether it's for appointments or outings.
For those who want to stay connected and engaged with technology, there is a computer center and Wi-Fi/high-speed internet throughout the community. Daily meals are served in a restaurant-style dining room, accommodating special dietary restrictions as necessary. Housekeeping services ensure that residents' living spaces are always clean and tidy.
To promote physical wellness, there is a fitness room and outdoor space available for residents to exercise and enjoy nature. The gaming room provides entertainment options for socializing or personal enjoyment. A small library offers a quiet space for reading and relaxation.
The Medical Lodge of Amarillo also provides various care services to meet the individual needs of each resident. A 24-hour call system ensures help is always available when needed. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services help residents stay on track with their medications.
To support mental wellness, the community offers a mental wellness program that focuses on promoting emotional well-being among residents. Transportation arrangements are made for non-medical purposes as well as for doctors' appointments.
Residents can participate in an array of activities organized by the community such as fitness programs and scheduled daily activities. Planned day trips offer opportunities for exploration and adventure while resident-run activities allow individuals to take charge of their own entertainment preferences.
Overall, the Medical Lodge of Amarillo provides a comfortable and supportive environment for seniors in need of assisted living. With its extensive amenities, care services, and convenient location, it offers everything residents need to live a fulfilling and enriched lifestyle.
Medical Lodge Of Amarillo is located at 9 Medical Drive, Amarillo, TX 79106 in Randall County, Texas
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