Visiting Angels - Amarillo, TX in Amarillo, TX

Pros

• Visiting Angels is a great company to work for; the office staff are wonderful and show great teamwork.
• Debra W. provides excellent care and attention; she stays on top of every need and keeps the family updated.
• Debra is more than a caregiver; she is a friend and a blessing to the family.
• Shay is a blessing and an angel; she checks on clients even when not on the clock.
• Lawana Gann is fabulous and gives the veteran top-level attention and respect while staying with him.
• Samantha is caring and compassionate; her visits are always enjoyable.
• Jennifer is a professional and a true blessing, making clients feel cared for and appreciated.
• Ce ce is a great caregiver who often goes above and beyond.
• The staff at Visiting Angels are friendly, caring, and genuinely dedicated to their clients.
• The Amarillo Visiting Angels team provides hands-on, attentive care and has strong local community involvement.

Cons

• The reviewer was very displeased with the service, noting the director would not consistently return calls.
• The reviewer stated that one caregiver could hardly walk, failed to clean, and appeared unable to perform duties safely.
• There were several instances where a caregiver didn't show up and no one notified the family.
• The reviewer warned that the agency needs a lot of training in communication and suggested clients could be taken advantage of.
• The reviewer expressed that they would not recommend the agency to anyone.
• The reviewer described being billed for two hours even when the caregiver did not stay the full time.
• The reviewer pointed out scheduling problems, including caregivers being sent away, with little explanation.

Review

Visiting Angels Amarillo is best for families seeking in-home, non-medical care that preserves independence while providing reliable daily support. It works well for seniors who want companionship, help with dressing, meals, errands, and light housekeeping, paired with consistent routines. The service is particularly suited to those managing memory challenges, where steady, patient engagement can reduce anxiety and support safety in familiar surroundings. The local office's long-standing presence in Amarillo and caregivers who feel like part of the family add emotional value that often makes staying at home feasible.

Alternatives are worth considering for clients needing around-the-clock medical supervision or comprehensive nursing care, or when a single caregiver is required 24/7. Families on tight budgets or who require rock-solid scheduling may find the two-hour minimum and occasional gaps challenging. Some clients report delays in returning calls from management and inconsistent communication, which can complicate care planning. In these conditions, a facility-based option or another agency with stronger administrative reliability may be a prudent fallback.

Pros repeatedly center on compassionate, capable caregivers who deliver genuine companionship and practical help. Reviewers highlight individual caregivers - Debra W., Jennifer, Gwen, Linda, Pam - and note how they stay on top of needs, keep families informed, and approach tasks with patience and respect. The office team is described as stable, locally connected, and flexible, willing to adjust scheduling and support families as routines evolve. The overall tone across anecdotes is that caregivers become trusted partners in daily life, sometimes even feeling like extended family to clients.

Concerning drawbacks, experiences vary by caregiver and situation. A handful of reviews mention late arrivals, early departures, or a caregiver not showing up, and others describe mismatches in task performance or communication lapses with management. The two-hour minimum can feel burdensome when only a few hours are needed, and some inexactness around cancellations or changes can leave families scrambling. While the core relationship - caregiver-to-client - often shines, these administrative hiccups erode reliability if not actively managed.

Nevertheless, the strengths tend to outweigh the weaknesses when care planning is proactive. The program's emphasis on routine, respectful care and strong caregiver-client bonds contributes meaningfully to a safer, more comfortable home environment. The Amarillo office's local roots and long-tenured staff create trust and continuity, which matters greatly for families juggling schedules and travel. For many, the emotional and practical benefits of in-home care - time with loved ones, presided over by caring professionals - surpass the friction of occasional administrative missteps.

Bottom line: Visiting Angels Amarillo serves well those who want to keep a loved one at home with flexible, empathetic aides and a locally committed care team. It is especially apt for dementia-friendly routines and light housekeeping that preserve autonomy and dignity. To maximize success, request careful caregiver matching, set clear expectations about scheduling and communication, and maintain regular contact with a named office liaison. If 24/7 nursing, strict single-caregiver continuity, or uniform coverage is non-negotiable, exploring facility-based options or alternative agencies may be warranted; but for families prioritizing home-based companionship and practical support, this Amarillo team offers credible, meaningful care.

This part of Amarillo, Texas, offers a convenient location with a variety of essential services within close proximity. There are several pharmacies nearby, ensuring easy access to medications and healthcare needs. Additionally, there are numerous restaurants for dining options and hospitals for medical emergencies or routine check-ups. The area also has a few parks for leisurely walks and places of worship for spiritual fulfillment. For social activities, there are cafes for coffee outings and theaters for entertainment. Overall, this neighborhood provides a balanced mix of amenities that cater to the needs of seniors looking for a comfortable and accessible living environment.

Pharmacies

• Walgreens (0 miles)
• United Supermarkets Pharmacy (0.1 miles)
• Walmart Pharmacy (0.3 miles)
• Remedies Pharmacy (0.5 miles)
• Panhandle Nuclear Pharmacy (0.7 miles)
• Signa Pharmacy (1.8 miles)
• Omnicare (2.4 miles)

Restaurants

• Taco Villa (0.1 miles)
• McDonald's (0.2 miles)
• Chick-Fil-A (0.2 miles)
• Chicken Express (0.3 miles)
• Braum's (1.5 miles)
• Sonic Drive-In (1.6 miles)
• Donut Stop (1.6 miles)

Hospitals

• Plum Creek Healthcare Center (0.4 miles)
• Veterans Health Administration (0.5 miles)
• Amarillo VA Health Care System (0.7 miles)
• THOMAS E CREEK VA MEDICAL Center (0.7 miles)
• Northwest Texas Rehabilitation Hospital (1.1 miles)
• B C S-Med Center League House (1.6 miles)
• Children's Hospital (2.5 miles)

Physicians

• BSA Family Medical Clinic (0.5 miles)
• Southwest Neuroscience (0.5 miles)
• Tracy C Crnic (0.5 miles)
• Southwest Neuroscience and Spine Center (0.5 miles)
• Amarillo Colon & Rectal Clinic (0.6 miles)
• Amarillo Endoscopy Center (0.6 miles)
• Thomas, Teresa P, Md - Amarillo Diagnostic Clinic Pa (0.7 miles)

Parks

• Medi Park (1.1 miles)

Places of Worship

• Grace Church (1.4 miles)

Cafes

• The Coffee Bean and Tea Leaf (1.5 miles)
• Brent's Cafe (2.3 miles)
• Roasters Coffee & Tea Company (2.4 miles)
• Girasol Cafe & Bakery (2.6 miles)

Theaters

• Regal UA Amarillo Star IMAX & RPX (2.3 miles)