The Arbors

Pros

• The facility was exceptionally clean during the grandmother's stay, even while undergoing renovations.
• The staff at The Arbors were attentive and caring, providing great care to the residents.
• The dining experience was enjoyable, with delicious food and a nice dining room atmosphere.
• The rooms in the facility were described as very nice, contributing to a comfortable environment.
• Residents had access to various amenities, including a salon, library, rehabilitation services, and ice cream available during the day.
• The staff was welcoming and knowledgeable, effectively answering all questions from families during their loved one's transition after skilled nursing care.

Cons

• The treatment provided at Arbors rehab was inadequate, as one reviewer found their mother-in-law without pajamas on multiple occasions and reported poor service from a particular nurse.
• One reviewer mentioned that there was not enough staff available to provide proper care.
• Another review indicated that the food was the only positive aspect of the facility, suggesting dissatisfaction with other services.
• Concerns were raised about the facility's inability to accept Medicaid, indicating potential accessibility issues for some patients.

Summary

The Arbors rehabilitation facility has garnered a mixed bag of reviews from families who have placed their loved ones in its care. On one hand, some families report a deeply troubling experience marked by inadequate treatment and alarming neglect. A particularly distressing account concerns a mother-in-law named Evagene, who reportedly received horrific care at the facility. Her family discovered her on two occasions without proper pajamas, suggesting issues with personal hygiene or staff attentiveness. This incident raised serious concerns about the level of supervision and support provided to patients, especially when they are most vulnerable. The family expressed disappointment regarding the overall treatment, implying that significant changes are needed within the organization to ensure patient welfare and safety.

Contrastingly, other reviewers highlight positive experiences during their loved ones' stays at The Arbors. One reviewer shared fond memories of their grandmother's time there in 2017. They noted that despite undergoing renovations at the time, the facility maintained an exceptional level of cleanliness and offered attentive, caring staff who provided great care throughout her stay. Such testimonials demonstrate that while the facility may have shortcomings, many individuals experienced competent nursing and support services.

However, there seems to be a common concern regarding staffing levels across several accounts. Some families reported feeling that there weren't enough staff members available to meet residents' needs effectively. Insufficient staffing can lead to situations where patients do not receive timely assistance or monitoring, exacerbating feelings of neglect or even creating opportunities for accidents or mishaps like those described by Evagene's family.

Despite these shortcomings in staffing and care quality reported by some families, several relatives expressed satisfaction with specific aspects of The Arbors’ operation. For instance, food quality received praise from multiple reviewers—one mentioned that their mom loved the meals provided at the facility while another appreciated that ice cream was served during afternoons as an enjoyable perk for residents. Additionally, features such as the salon, library, and nice dining room contribute to a pleasant living environment for residents during recovery.

The physical conditions of The Arbors also received commendation from some families who emphasized its cleanliness and considerate preparation for transitional care from skilled nursing back home or to further rehabilitation settings. One review pointed out how welcoming and knowledgeable staff members were when answering questions posed by concerned families about their loved ones’ treatment plans—a reassuring aspect for those navigating complex healthcare processes.

While it's crucial for potential clients to weigh these contrasting accounts seriously when considering whether or not to utilize The Arbors' services—as patient satisfaction varies greatly based on individual experiences—the insights drawn from these reviews underscore important themes surrounding healthcare provision: consistent quality of care is paramount, adequate staffing is essential for meeting residents’ needs effectively, and facilities must continuously strive toward improvement in order to secure trust among patients' families navigating these challenging circumstances.

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Physicians

• Pedi Providers (0.1 miles)
• Total Womens Care (0.1 miles)
• Children's Healthcare Associates (0.1 miles)
• Potter-Randall County Medical (0.2 miles)
• High Plains Oral & Facial Surgeons (0.3 miles)
• Douglas Stephenson DO (0.4 miles)
• Beltone Hearing Center (0.4 miles)

Restaurants

• Hud's (0.1 miles)
• Donut Stop (0.8 miles)
• Slim Chickens (1 miles)
• Public House (1 miles)
• Chop Chop Japanese Steakhouse (1 miles)
• Logan's Roadhouse (1.1 miles)
• McDonald's (1.1 miles)

Hospitals

• B C S-Med Center League House (0.1 miles)
• THOMAS E CREEK VA MEDICAL Center (0.9 miles)
• Amarillo VA Health Care System (0.9 miles)
• Northwest Texas Rehabilitation Hospital (1 miles)
• Veterans Health Administration (1.1 miles)
• Children's Hospital (1.3 miles)
• Plum Creek Healthcare Center (2 miles)

Pharmacies

• Signa Pharmacy (0.4 miles)
• Panhandle Nuclear Pharmacy (1 miles)
• Walgreens (1.3 miles)
• Remedies Pharmacy (1.4 miles)
• Walmart Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• United Supermarkets Pharmacy (1.7 miles)

Cafes

• The Coffee Bean and Tea Leaf (0.4 miles)
• Girasol Cafe & Bakery (1 miles)
• Palace Coffee (1.1 miles)

Parks

• Medi Park (0.7 miles)

Theaters

• Regal UA Amarillo Star IMAX & RPX (1 miles)

Places of Worship

• Grace Church (1.9 miles)