Northwest Village Ltd

Pros

• They have lived there for almost 10 years and really love it there.
• They really enjoy living there and have made great friends.
• The manager and maintenance do a wonderful job.
• Residents are shown respect and repairs are finally fixed right.
• The apartments are great.
• The manager is fantastic, very helpful and caring of the residents.
• The manager is very patient.

Cons

• The manager is mean, interferes in residents' lives, and yells at them.
• She acts like she's the residents' boss, constantly reminding them she's the manager.
• Many residents have applied to other apartments to get away from her.
• The manager posted a 1-star review under a fake name.
• A clique of clubhouse residents seems to run the complex and is in charge of the manager.
• The clubhouse group causes the manager to take unnecessary flack and even tries to force her to leave.
• Previously, maintenance was a joke and the former manager was a nightmare who yelled at residents.

Review

This complex seems to carry a lot of heart and history for the people who call it home. One resident, who has lived there for nearly a decade, paints a very affectionate portrait: they love the community, the friendships formed, and the steady improvements they've seen. They credit the current manager and the maintenance team with doing a wonderful job, especially after a change in ownership when CCI purchased the property. According to this long-time resident, the atmosphere shifted dramatically from a period that felt like a nightmare - when the manager yelled at residents and maintenance was inconsistent - to a time when residents are treated with respect and issues are addressed promptly. The sentiment here is clearly warm and appreciative, underscoring how meaningful those positive changes have been to daily life there. The writer even notes a family connection - saying their mother-in-law lives on the property - which adds a personal stake in the place feeling like a safe, welcoming home.

Yet the picture is not the same for everyone. Another voice introduces a much more ambivalent take: the apartments themselves are described as great, but the manager is criticized as mean. This account accuses the manager of intruding into residents' lives and yelling at people, insisting on authority with statements like "she's the manager" as if that gives her unquestioned power. The tone here is frustrated and protective of residents who allegedly seek stability elsewhere - many have reportedly applied to other complexes to escape what they view as overbearing management. The reviewer asserts that a negative post about the manager was written by the manager herself, under a fake name, and even suggests the manager gave that review a one-star rating. The closing plea - "Let us live out last years in peace!!" - speaks to a longing for quiet, respectful living without the tension this narrator associates with the manager's behavior.

Interwoven with these criticisms is a second, more communal argument about the manager's performance that counters the above view. In this version, the manager is described as fantastic, very helpful, and genuinely caring for residents. The narrative shifts to a social dynamic inside the community - the existence of a "click" of residents who frequent the clubhouse and who, this account claims, think they run the complex and even have influence over the manager herself. According to this perspective, when corporate rules come down, those residents complain and the manager bears the brunt of their discontent. The writer emphasizes that the manager must enforce corporate policy even if it isn't popular, and they credit her with patience, noting she endures a lot of what they consider unnecessary flak from this group.

The same account elaborates on the friction between the manager and the clubhouse faction. It describes attempts by some clubhouse members to force the manager to leave during clubhouse meetings - an assertion that adds a layer of drama to the ongoing tension. The person writing this section relays what their mother, who also lives on the property, has witnessed: a cadre of clubhouse residents who are "unhappy, cranky, frustrated," and who react negatively to the manager's governance. The emphasis here is on the clash of personalities and loyalties within the community - a dynamic where some residents see the manager as a steadfast, calming force, while others perceive her as overly controlling or at odds with a powerful resident-led clique.

Taken together, the collection of viewpoints reveals a complex living environment with strong loyalties, evolving leadership, and competing visions of how the property should be run. On the one hand, there is clear gratitude for the changes since the property's acquisition by CCI, with maintenance and management praised for restoring respect and reliability. On the other hand, a persuasive counter-narrative warns that the manager's demeanor and approach can feel overbearing to some residents, and it alleges manipulation and internal political maneuvering by a clubhouse faction that believes it should influence decisions at the highest level of property governance. The claim that a negative review might have been authored from within the management circle adds a further layer of controversy for readers to weigh.

What stands out across these accounts is a persistent tension between a desire for a peaceful, well-run living environment and the reality of conflicting personalities and power dynamics that can accompany communal living. For some residents, the property feels like a home worth cherishing - the friendships, the improvements, and the responsive maintenance all contribute to a positive daily life. For others, the same environment feels fraught with pressure, where a manager's tone or perceived overreach can cloud otherwise solid housing options. The presence of a clubhouse faction adds an additional dimension, suggesting that social structures within the property can strongly influence how residents experience management and policy - sometimes aligning with the manager's approach and sometimes clashing with it. In the end, the place appears to be a home that many residents love deeply, even as it remains a battleground of personalities and competing expectations.

This part of Amarillo, Texas offers a convenient and accessible location for seniors looking to settle down in a vibrant community. With several physicians, hospitals, and pharmacies within close proximity, residents can easily access healthcare services when needed. There are also a variety of restaurants and cafes nearby for dining options, as well as parks for outdoor recreation. Additionally, the area is home to a theater for entertainment and places of worship for spiritual fulfillment. Overall, this neighborhood provides a well-rounded environment for seniors looking for convenience and amenities in their daily lives.

Physicians

• Amarillo Cardiology (0.2 miles)
• Total Womens Care (0.5 miles)
• Children's Healthcare Associates (0.5 miles)
• Pedi Providers (0.6 miles)
• Potter-Randall County Medical (0.7 miles)
• High Plains Oral & Facial Surgeons (0.8 miles)
• Beltone Hearing Center (0.9 miles)

Restaurants

• Donut Stop (0.4 miles)
• Hud's (0.6 miles)
• Bagel Place (0.7 miles)
• Little Caesars Pizza (0.9 miles)
• Public House (0.9 miles)
• Pescaraz Italian Restaurant (0.9 miles)
• Chop Chop Japanese Steakhouse (1 miles)

Hospitals

• B C S-Med Center League House (0.7 miles)
• Children's Hospital (0.9 miles)
• THOMAS E CREEK VA MEDICAL Center (1.1 miles)
• Amarillo VA Health Care System (1.1 miles)
• Veterans Health Administration (1.2 miles)
• Northwest Texas Rehabilitation Hospital (1.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• Signa Pharmacy (0.9 miles)
• Panhandle Nuclear Pharmacy (1.4 miles)
• Remedies Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (1.7 miles)
• Walgreens (1.8 miles)

Cafes

• Girasol Cafe & Bakery (0.9 miles)
• The Coffee Bean and Tea Leaf (0.9 miles)
• Palace Coffee (1.1 miles)
• Brent's Cafe (1.6 miles)

Parks

• Medi Park (1.1 miles)
• Paramount Park (1.8 miles)

Theaters

• Regal UA Amarillo Star IMAX & RPX (1.4 miles)

Places of Worship

• Grace Church (1.6 miles)