Heatherwood Nursing & Rehab

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Heatherwood Nursing & Rehab

Heatherwood Nursing & Rehab

398 Bellevue Ave, Newport, RI 02840

For more information about senior living options: (844) 490-3973

3.4 from 29 reviews
5 stars
14
4 stars
2
3 stars
3
2 stars
2
1 stars
8

Memory Care Skilled Nursing Facility

Heatherwood Nursing & Rehab Costs & Pricing

At Heatherwood Nursing & Rehab, the monthly cost for a studio room is set at $9,750. This rate significantly exceeds the average costs in Newport County, where similar accommodations average around $5,197 per month, and it is notably higher than the state average of $4,015 for Rhode Island. This premium pricing reflects the specialized services and amenities offered at Heatherwood, catering to the needs of residents who require a higher level of care and support. While these costs may seem steep in comparison to regional averages, they are indicative of the quality and comprehensive care that promises to enhance the overall well-being of its residents.

Floor plansHeatherwood Nursing & RehabNewport CountyRhode Island
Studio$9,750$5,197$4,015

Overall Review of Heatherwood Nursing & Rehab

Pros

  • pro The staff are wonderful.
  • pro The ambassador Leslie Kane is always at the ready for anything that is needed and keeps residents laughing.
  • pro The social workers helped with transferring him when needed.
  • pro Administrator Fawn was wonderful.
  • pro The Physical Therapy team, led by John, provides exceptional care and leadership.
  • pro The essence of humanity radiates through Heatherwood's staff.
  • pro Every department consistently puts their best foot forward.
  • pro The facility is extremely clean with no odors.

Cons

  • pro Poor patient care and services; nurses are not educated or professional, and the administration is even worse.
  • pro The main nurse disliked the patient's doctor and made the stay a living hell, even threatening to cut off the cast, with grievance paperwork going missing.
  • pro Very poor communication from staff to family members; furniture was broken; a family member had two falls and was not notified; there was absolutely no parking.
  • pro Grandfather was there and staff were giving his clothes to other patients, and an aide got mad at the family member for raising concerns about care.
  • pro Transportation and scheduling failures: calls regarding a progress plan were never made, and a two-hour delay in pickup caused the patient to become homeless again.
  • pro A reviewer warned to run the other way from this place if you love your family.

Review

Heatherwood emerges in these accounts as a place where care and humanity are often front and center. Many visitors and long-time residents describe a warm, attentive environment where cleanliness, good meals, and thoughtful interaction with staff form a consistent backdrop to daily life. The facility is praised for its overall atmosphere - bright, organized, and focused on comfort - and for an energy from the staff that makes families feel welcomed and involved. In particular, the brick-and-mortar sense of well-being - clean rooms, well-maintained common spaces, and a feeling of meals and routines done with care - comes through repeatedly in these reviews.

A standout thread throughout the notes is the leadership and the clinical teamwork that residents and families notice and appreciate. The physical therapy department is highlighted multiple times as exceptional, with patients describing tangible progress that went beyond physical gains to bolster confidence and morale. One reviewer credits the PT team's leadership, specifically noting John, for guiding the department with both competence and optimism. Beyond therapy, the nursing and metabolic teams are praised for their attentiveness and for maintaining a positive, supportive atmosphere across shifts. In these stories, the director and administrator figures - names like John (the director) and Fawn (administrator) - are singled out for contributing to a sense of steady, capable stewardship.

Beyond clinical care, Heatherwood is portrayed as a community where relationships and emotional support matter. One reviewer emphasizes the emotional scaffolding provided to families, noting that the staff offered genuine support to the spouse of a patient, which made the stay feel like home. Ambassadors and social workers appear as crucial connectors in the system: Leslie Kane, in particular, is described as a reliable, cheerful problem-solver who can smooth obstacles and bring lightness with a sense of humor. The social workers' work in facilitating transfers and coordinating care is repeatedly acknowledged as a meaningful part of the experience, helping families navigate transitions with less anxiety.

The reviews include several deeply positive, personal success stories. Families speak of loved ones regaining mobility and confidence after rehab, often remarking on the care plan that helped someone move from relying on a walker to walking with more independence. The cohesion of the care teams - nurses, therapists, CNSs (clinical nurse specialists), housekeeping, administration - receives high praise for making residents feel seen and their needs met. In many accounts, the overall tone remains one of gratitude: staff members who go the extra mile, who listen attentively to concerns, and who respond with practical, compassionate solutions. There are even small, meaningful gestures highlighted - such as a nurse ensuring a patient had underwear or kitchen staff accommodating dietary quirks - illustrating attention to everyday dignity.

Several testimonials celebrate Heatherwood as the right place for both immediate recovery and longer-term comfort. Families describe realizing, perhaps by accident, that Heatherwood was the best fit for a loved one after multiple hospital stays or falls. The environment is described as safe, clean, and supportive, with residents and families feeling that staff genuinely care about each person's comfort and dignity. The sense that the facility is a place where people are encouraged to be active, engaged, and optimistic comes through strongly in these pieces, reinforcing a belief that Heatherwood can be more than just a medical facility - a community that helps people feel valued, respected, and hopeful about their future.

Yet, these reviews do not present Heatherwood as without warts. A number of pointed concerns surface alongside the praise. Some families recount problematic administrative gaps that created real distress: delays in transportation, missed calls, or promises of follow-up that did not materialize, leaving a sense of disorganization during critical moments. There are references to miscommunications about plans to move or retrieve a loved one's belongings, and to instances where necessary notifications about safety events - such as falls or equipment issues - did not occur as promptly as families would have expected. A few posts recount tense experiences with specific staff members, including accusations that the culture could be unwelcoming in certain moments, or that a particular nurse's attitude toward doctors or physicians caused needless friction.

There are also more alarming anecdotes that touch on patient safety and quality assurance concerns. One account describes a situation in which a patient's clothing was reportedly given to other residents, as well as an incident where a patient was not encouraged to leave a room and was upset about a prolonged delay in being turned. Another review paints a stark picture of poor communication to family members, broken furniture, and situations in which a resident experienced multiple falls without timely notification. These narratives underscore that, while Heatherwood is praised for its humanity and warmth, there are real opportunities for improvement in how information is shared, how maintenance is kept up, and how safety and escalation protocols are managed.

Taken together, these reviews sketch a nuanced picture of Heatherwood. On balance, they portray a campus where compassionate, capable care is available in abundance, where the physical therapy team and nursing staff often rise to the challenge with warmth and professionalism, and where relationships - with ambassadors like Leslie Kane, social workers, and administrators - play a central, uplifting role in daily life. At the same time, they reveal gaps that families want addressed: clearer communication, timely follow-through on logistics and reminders, more consistent maintenance and safety reporting, and a transparent, accountable approach to grievances and concerns. The overarching sense is that Heatherwood can be a haven of humane care and personal respect, but real, tangible improvements in administrative reliability and safety communication would help ensure that every resident and family member experiences the full depth of what the staff aim to offer.

Features

Types of Care

  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Bath tubs Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Devotional services on-site Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.

Transportation

  • Theodore F Green State (18 miles away) Theodore F Green State (18 miles away)

Care Services

  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.

Dining

  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Vegetarian VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults.

Activities

  • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Christian services Christian servicesChristian services are important for seniors because they provide a sense of community, spiritual support, and opportunities for connection with others who share their faith. These services can offer comfort, hope, and guidance as seniors navigate the challenges of aging and find meaning and purpose in their lives.
  • Devotional activities on-site Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.

Description

Heatherwood Nursing & Rehab in Newport, RI is a top-rated assisted living community providing skilled nursing facility care. Our mission is to provide exceptional care and support to our residents, ensuring their comfort and well-being.

Our community boasts a range of amenities designed to enhance the quality of life for our residents. Activities are offered on-site to keep residents engaged and entertained, while indoor and outdoor common areas provide spaces for socializing and relaxation. We also have bath tubs and wheelchair accessible showers for the convenience of our residents. Additionally, a beautician is available on-site to cater to any hair or beauty needs.

Residents can enjoy devotional services right at our community, fostering spiritual growth and providing a sense of community. We understand that individual dietary preferences are important, which is why we offer vegetarian dining options prepared with utmost care and attention.

At Heatherwood Nursing & Rehab, we provide specialized care services such as incontinence care, ensuring that each resident's unique needs are met with compassion and professionalism.

Conveniently located in Newport, RI, our community benefits from its close proximity to various amenities. With 12 cafes, 9 parks, 3 pharmacies, 14 physicians, 44 restaurants, 2 places of worship nearby, as well as easy access to 4 hospitals, residents have all they need within reach.

Choosing Heatherwood Nursing & Rehab means choosing a caring community that prioritizes the physical and emotional well-being of its residents. Contact us today to learn more about the exceptional care we provide.

Nearby Places of Interest

This area of Newport, Rhode Island offers a variety of amenities and services that may be appealing for senior living. With several cafes within walking distance, there are plenty of options for socializing and enjoying a cup of coffee. Additionally, the proximity to parks provides opportunities for outdoor recreation and relaxation. The availability of pharmacies and medical facilities, including physicians and hospitals, ensures easy access to healthcare services. Places of worship are nearby for spiritual support. Overall, this area offers a convenient and comfortable environment for seniors looking to reside in Newport.

Cafes

  • Cru Cafe (0.3 miles)
  • Mokka Coffeehouse (0.4 miles)
  • Empire Tea & Coffee (0.4 miles)
  • Megs' Aussie Milk Bar (0.5 miles)
  • Kaffeology (0.6 miles)
  • Starbucks (0.8 miles)
  • Corner Cafe (1.1 miles)

Parks

  • Aquidneck Park (0.4 miles)
  • King Park (0.6 miles)
  • Queen Anne Square (0.8 miles)
  • Perotti Park (1 miles)
  • Brenton Point State Park (1.2 miles)
  • Storer Park (1.2 miles)
  • Fort Adams State Park (1.5 miles)

Restaurants

  • Irish American Club (0.4 miles)
  • O'Brien's Pub (0.4 miles)
  • Mamma Luisa Italian Restaurant (0.4 miles)
  • Sardella's Italian Restaurant (0.5 miles)
  • Nikolas Pizza (0.5 miles)
  • Dockside North (0.5 miles)
  • Red Parrot (0.6 miles)

Pharmacies

  • CVS Pharmacy (0.4 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (6.7 miles)
  • Greenleaf Compassionate Care Center (7 miles)
  • CVS Pharmacy (9.1 miles)

Physicians

  • Dr Neil A Rosenberg DDS (0.4 miles)
  • Stephanie T Susskind MD (0.5 miles)
  • Aspire Dermatology (1 miles)
  • SCMG Urology Newport (1.3 miles)
  • Papa, Alessandro Dr-RIH Comprehensive Cancer Center (1.4 miles)
  • Nhcc Medical Associates (1.4 miles)
  • Newport Neurology (1.4 miles)

Places of Worship

  • St Joseph's Rectory (1.1 miles)
  • Jesus Savior Church (1.9 miles)

Hospitals

  • Newport Hospital MRI (1.4 miles)
  • Newport Hospital (1.4 miles)
  • Newport Health Care Corporation (1.4 miles)
  • Naval Health Clinic New England (2 miles)

Transportation

  • Rail Explorers (7.5 miles)

Frequently Asked Questions

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