Heatherwood Rehabilitation & Health Care Center

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  • Interior

    A cozy dining room with elegantly set tables and chairs, overlooking a lush green outdoor view through large windows.

  • Outdoors

    A serene garden with a decorative fountain, surrounded by lush greenery and a sunlit path.

  • Decor

    A welcoming reception area featuring a hardwood floor, decorative fish tank, and a simple table.

  • Building

    A van parked outside a brick building on a sunny day.

  • Bedroom

    A tidy and well-lit room with a hospital bed, chairs, and a window letting in natural light.

  • Windows

    A clean, well-lit hospital room with two beds and a window.

  • Landscaping

    A serene outdoor patio area with a red umbrella, chairs, and a nearby fountain surrounded by greenery.

  • Kitchen

    Modern kitchen with wooden cabinets and stainless steel appliances.

  • Exercise Equipment

    A physical therapy room equipped with exercise and rehabilitation tools, including fitness balls and an exercise bike.

Heatherwood Rehabilitation & Health Care Center

398 Bellevue Avenue, Newport, RI 02840

For more information about senior living options: (844) 490-3973

3.4 from 29 reviews
5 stars
14
4 stars
2
3 stars
3
2 stars
2
1 stars
8

Skilled Nursing Facility

Overall Review of Heatherwood Rehabilitation & Health Care Center

Pros

  • pro The staff at Heatherwood is wonderful and attentive.
  • pro The meals are high quality and well-regarded by residents.
  • pro The physical therapy department, led by John, provides significant physical progress and psychological support.
  • pro Leslie, the ambassador, is always ready to help and keeps residents laughing.
  • pro Administrator Fawn is wonderful and the staff are praised for their care.
  • pro Heatherwood is extremely clean and offers many activities for patients.
  • pro The facility's staff radiates compassion and humanity, championing their patients.

Cons

  • pro The staff failed to call about the progress plan, were over two hours late picking up a patient for an appointment, and did not transport him back in time, leaving him homeless.
  • pro The main nurse allegedly made the stay a living hell and even threatened to cut off a cast.
  • pro There was very poor communication to family members, furniture was broken, and a resident had two falls with no notification.
  • pro The grandfather's clothes were reportedly given to other patients, and staff did not encourage him to leave his room.
  • pro The administration was described as unprofessional or worse than the nursing staff.
  • pro Grievance forms were not readily available and complaint submissions went missing.

Review

Heatherwood presents itself as a place where genuine care and human connection live at the heart of everyday life. The feedback from families and visitors paints a tapestry of warmth, attentiveness, and gratitude. Mothers and loved ones consistently praise the quality of daily life - delicious meals that inspire bragging rights, spotless, odor-free environments, and a sense that the facility is more than just a place to stay. In these accounts, the staff's dedication shines through in tangible ways: clean rooms, well-kept common areas, and a visible commitment to making residents feel safe, valued, and comfortable.

A standout thread in many comments is the strength of Heatherwood's physical therapy and medical support. One writer notes a strong sense of progress and psychological encouragement thanks to the physical therapy department, with a particular emphasis on leadership. John, identified as the director, is singled out for his leadership and for fostering a team that not only helps patients physically but also supports them emotionally. The PT team, under his guidance, is described as going above and beyond, lifting patients' spirits while helping them regain mobility. Across multiple testimonials, the rehabilitation experience is described as exceptional, often accompanied by praise for the entire caregiving ecosystem - nurses, therapists, and administrators who work in concert to move people forward.

The human connection at Heatherwood also comes through in the more intimate, everyday moments. Several reviewers speak of staff who feel like part of a family - ambassadors, social workers, and nurses whose kindness extends beyond medical care. One account highlights Leslie, an ambassador who is consistently "at the ready" to solve problems and bring humor into tense moments. Another writer calls out Fawn, an administrator described as wonderful, and emphasizes how the social workers helped with transfers and planning. There is a sense of a community that treats residents with respect and dignity, and where even small acts - a nurse making sure someone has underwear, or kitchen staff accommodating dietary quirks - are remembered as concrete demonstrations of care.

Yet, with the warmth come warnings about gaps that can strain families during vulnerable times. On the more challenging side, there are reports of friction and fear: a nurse who allegedly dislikes a patient's doctor and the resulting atmosphere described as "a living hell," including a threat to cut off a cast and a grievance process that didn't seem to be properly channeled. In these accounts, trust and safety are compromised by inconsistent procedures and unresolved concerns, leaving residents and families feeling unsettled despite the overall goodwill of many staff members. Even within otherwise glowing narratives, a few lines acknowledge that treated well by some, others in the building can experience a starkly different reality.

Several reviews recount specific, troubling incidents that left families worried about safety and communication. One account describes a grandfather who was at Heatherwood, where clothing was allegedly given to other patients, and a lack of proactive steps when a resident needed assistance after falls. Another reviewer recalls a long wait for help after turns and feelings of being ignored, with a strong expression that this would warrant a negative rating if possible. These stories underscore a recurring theme: when communication falters or when basic safety and responsiveness are perceived as lacking, even well-meaning staff can be overwhelmed by the sheer scale of care required in a large facility.

Despite these concerns, many readers celebrate Heatherwood as a place that genuinely honors humanity and compassion. The prose often returns to the emotion of being cared for - residents who feel seen, who feel their dignity is protected, and whose families feel grateful for the emotional and practical support that accompanies recovery. The essence of Heatherwood, as described by several reviewers, is a compassionate culture where people come first: a team that radiates patience and expertise, a facility that can feel like home, and a community of caregivers who step up to comfort, encourage, and celebrate small victories along the road to recovery.

In summary, Heatherwood emerges as a facility of outstanding character and mixed experiences. On one hand, families praise the level of care, the quality of the rehabilitation programs, the cleanliness, the food, and the empathetic staff who make a difficult journey feel more manageable. On the other hand, there are real concerns about communication gaps, timely updates for families, and some safety-related incidents that have left families anxious. The prevailing message is one of admiration for the staff's humanity and professionalism, tempered by a call for improved consistency, clearer communication, and more reliable responsiveness. For those considering Heatherwood, the stories suggest a place with extraordinary potential - where many staff members are doing remarkable work - yet where vigilant families should keep communication channels open and advocate for prompt follow-through on transport, notifications, and safety concerns.

Features

Housing

  • 114 resident community capacity 114 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Theodore F Green State (18 miles away) Theodore F Green State (18 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heatherwood Rehabilitation & Health Care Center in Newport, RI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can pamper themselves, and cable or satellite TV in their fully furnished accommodations for entertainment.

Transportation is readily available with community-operated transportation and arrangements made for non-medical transportation to doctors appointments. A computer center is provided for residents to stay connected with loved ones, and Wi-Fi/high-speed internet is accessible throughout the community.

Residents enjoy delicious meals served in a restaurant-style dining room with special attention given to dietary restrictions. Additionally, a kitchenette is available for those who prefer to prepare their own meals. Housekeeping services ensure that the environment remains clean and comfortable at all times.

For leisure activities, there are various options including a fitness room and wellness center where residents can engage in exercise programs to maintain their physical health. A gaming room and small library offer entertainment and relaxation opportunities.

The community also offers care services such as 24-hour supervision and assistance with activities of daily living including bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications in a timely manner. A mental wellness program is implemented to prioritize residents' emotional well-being.

Located near numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; residents have easy access to various amenities outside of the community as well. Planned day trips and resident-run activities are organized for social engagement.

Overall, Heatherwood Rehabilitation & Health Care Center provides exceptional care within a comfortable setting while offering opportunities for both relaxation and social interaction among its residents.

Nearby Places of Interest

Cafes

  • Cru Cafe (0.3 miles)
  • Mokka Coffeehouse (0.4 miles)
  • Empire Tea & Coffee (0.4 miles)
  • Megs' Aussie Milk Bar (0.5 miles)
  • Kaffeology (0.6 miles)
  • Starbucks (0.8 miles)
  • Corner Cafe (1.1 miles)

Parks

  • Aquidneck Park (0.4 miles)
  • King Park (0.6 miles)
  • Queen Anne Square (0.8 miles)
  • Perotti Park (1 miles)
  • Brenton Point State Park (1.2 miles)
  • Storer Park (1.2 miles)
  • Fort Adams State Park (1.5 miles)

Restaurants

  • Irish American Club (0.4 miles)
  • O'Brien's Pub (0.4 miles)
  • Mamma Luisa Italian Restaurant (0.4 miles)
  • Sardella's Italian Restaurant (0.5 miles)
  • Nikolas Pizza (0.5 miles)
  • Dockside North (0.5 miles)
  • Red Parrot (0.6 miles)

Pharmacies

  • CVS Pharmacy (0.4 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (2.8 miles)
  • CVS Pharmacy (6.7 miles)
  • Greenleaf Compassionate Care Center (7 miles)
  • CVS Pharmacy (9.1 miles)

Physicians

  • Dr Neil A Rosenberg DDS (0.4 miles)
  • Stephanie T Susskind MD (0.5 miles)
  • Aspire Dermatology (1 miles)
  • SCMG Urology Newport (1.3 miles)
  • Papa, Alessandro Dr-RIH Comprehensive Cancer Center (1.4 miles)
  • Nhcc Medical Associates (1.4 miles)
  • Newport Neurology (1.4 miles)

Places of Worship

  • St Joseph's Rectory (1.1 miles)
  • Jesus Savior Church (1.9 miles)

Hospitals

  • Newport Hospital MRI (1.4 miles)
  • Newport Hospital (1.4 miles)
  • Newport Health Care Corporation (1.4 miles)
  • Naval Health Clinic New England (2 miles)

Transportation

  • Rail Explorers (7.5 miles)

Frequently Asked Questions

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