Heatherwood Rehabilitation & Health Care Center in Newport, RI
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398 Bellevue Avenue, Newport, RI 02840
For more information about senior living options: (844) 490-3973
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The staff are wonderful. The care at Heatherwood was exceptional and the staff were incredibly attentive. Heatherwood is extremely clean and offers plenty of activities for patients. The rehabilitation team, led by John, provides outstanding care and helps patients progress physically and emotionally. Leslie, the ambassador, is always ready to help and keeps residents laughing. The memory unit staff made the father very comfortable during his stay. The staff throughout Heatherwood demonstrate genuine kindness, respect, and dedication to every resident.
They were over two hours late picking him up for an appointment, causing him to become homeless again after not being transported back to the facility. They told him they would give a month to get his belongings and would call to remind him, but there were no reminders and he was given no time to collect them. The main nurse doesn't like the doctor and makes the stay a living hell, even threatening to cut off a cast. They had to ask for a grievance form because the staff don't keep them out, and it went missing and didn't reach the administration. People should run the other way from this place if they love their family. There was very poor communication from staff to family members, furniture was broken, a family member had two falls, and they were not notified; there was absolutely no parking. Staff were giving his clothes to other patients and did not encourage him to get out of his room; an aide got mad at the writer for saying it had been over two hours since he was turned. There was very poor patient care and services; the nurses were not educated or professional, and the administration was worse. The reviewer would give negative stars if possible.Heatherwood Rehabilitation & Health Care Center in Newport is best suited for families seeking post-acute rehabilitation and memory-support care delivered in a warm, human-centered environment. The facility earns its strongest marks for a staff that feels genuinely caring, meals that residents speak about with satisfaction, and a rehab program that can translate into real functional gains. Cleanliness and daily comfort are consistently highlighted, along with a culture that treats residents like family. For families prioritizing tangible progress in therapy and a sense of emotional support during recovery, Heatherwood presents a compelling option.
Those who may want to consider alternatives are typically driven by a need for flawless, fail-proof operations and consistently professional communication. Several reviews flag gaps in consistency and responsiveness - ranging from delayed transportation and miscommunications about belongings to unaddressed concerns about falls and changes in a loved one's condition. Instances of friction between staff and certain doctors, and grievances that do not appear to be resolved promptly, underline the risk of uneven bedside manner and administrative follow-through. For families where tight coordination, predictable service, and airtight accountability are non-negotiable, it's prudent to explore other communities as a comparison.
The strengths at Heatherwood lie in the core care teams and the daily lived experience they create. Families and residents repeatedly praise attentive nursing staff, a physique of therapists who push for progress, and an administration that can be responsive when things run smoothly. The memory unit is frequently mentioned in a positive light, offering targeted support to residents with cognitive needs. The presence of accessible leaders - such as the well-regarded physical therapy director, a personable ambassador, and an administrator who earns appreciation from families - helps create a sense of stability. The ambience of humanity permeates the halls, with caregivers described as cheerful, compassionate, and committed to sustaining a home-like atmosphere.
Yet, recurring cons temper the overall impact. Communication gaps surface enough to disrupt trust: family members report delayed calls, incomplete updates, and moments when information about care plans or logistics seems to vanish into the shuffle. There are legitimate concerns about consistency in the nursing staff's professionalism, and in at least a few cases, residents experienced concerning lapses in safety or timely notification after incidents like falls. Administrative friction and issues with grievance handling also appear in multiple accounts, signaling that the system does not uniformly translate care quality into seamless service delivery. Parking problems and occasional failures to notify families about important developments further signal that administrative excellence cannot be assumed.
The key pros - genuine warmth, robust rehabilitation, and a culture of support - do offset many of the downsides when the priority is meaningful recovery and a welcoming, compassionate setting. For families who can tolerate occasional miscommunications in exchange for strong therapy outcomes, Heatherwood can deliver a high-value experience. The rehab team's ability to drive physical gains, the emotional backing for both residents and their loved ones, and the consistent cleanliness and comfort create a foundation that often feels larger than the sum of its parts. When operations align - friendly staff, predictable routines, engaged therapists - the facility fulfills its promise as a place where healing and humanity co-exist.
Bottom line: Heatherwood is a solid, practical choice for families prioritizing post-acute rehab, memory-support potential, and a culture of care. It is less ideal for those who require unwavering, error-proof communications and flawless administrative responsiveness. To maximize success, prospective families should plan ahead: request to meet the PT director and the administrator, clarify who will coordinate family communications, and outline expectations for transport reliability and grievance handling before admission. Tours should probe for how staff turnover is managed on busy days, and how the facility will protect against the most concerning gaps observed in past reviews. For the right fit - one where compassionate care, real rehab gains, and a sense of belonging matter most - Heatherwood stands out as a candid, capable option in Newport.
114 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Theodore F Green State (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heatherwood Rehabilitation & Health Care Center in Newport, RI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can pamper themselves, and cable or satellite TV in their fully furnished accommodations for entertainment.
Transportation is readily available with community-operated transportation and arrangements made for non-medical transportation to doctors appointments. A computer center is provided for residents to stay connected with loved ones, and Wi-Fi/high-speed internet is accessible throughout the community.
Residents enjoy delicious meals served in a restaurant-style dining room with special attention given to dietary restrictions. Additionally, a kitchenette is available for those who prefer to prepare their own meals. Housekeeping services ensure that the environment remains clean and comfortable at all times.
For leisure activities, there are various options including a fitness room and wellness center where residents can engage in exercise programs to maintain their physical health. A gaming room and small library offer entertainment and relaxation opportunities.
The community also offers care services such as 24-hour supervision and assistance with activities of daily living including bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications in a timely manner. A mental wellness program is implemented to prioritize residents' emotional well-being.
Located near numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; residents have easy access to various amenities outside of the community as well. Planned day trips and resident-run activities are organized for social engagement.
Overall, Heatherwood Rehabilitation & Health Care Center provides exceptional care within a comfortable setting while offering opportunities for both relaxation and social interaction among its residents.
Heatherwood Rehabilitation & Health Care Center is located at 398 Bellevue Avenue, Newport, RI 02840 in Newport County, Rhode Island
Heatherwood Rehabilitation & Health Care Center on seniors.fyi includes 9 photos including images showing interior, fountain, garden, landscaping, dining, exercise equipment, windows, outdoors, and more.
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