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Willow Ridge in Charlotte, NC

Willow Ridge is a memory care community in Charlotte, NC.

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Willow Ridge in Charlotte, NC

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Willow Ridge Willow Ridge Willow Ridge

2140 Milton Road, Charlotte, NC 28215

For more information about senior living options: (866) 208-4318

3.9 from 30 reviews
5 stars
22
4 stars
0
3 stars
0
2 stars
0
1 stars
8

Overall Review of Willow Ridge

caveat 6 reviews mention this

Communication and leadership responsiveness

Some families report slow or difficult communication with management.

Several reviews focus on how hard it is to reach leadership or get timely answers, including complaints about not returning calls and poor communication. Other reviewers describe quick follow-through when they contacted the current director and say concerns were resolved within days. There are also mixed comments about management attention to residents, with at least one review saying leadership knowledge about residents is lacking.

common 5 reviews mention this

Activities keep residents engaged

Residents and families describe a steady schedule of engaging activities.

Multiple reviews say residents look forward to daily activities, including group time and scheduled events. Specific mentions include bingo and an activity-focused staff member who keeps people entertained. One review also describes celebrations like birthdays and Christmas as joyful for residents.

differentiator 5 reviews mention this

Care is described as medical

Residents and families mention hands-on care that includes medical support and therapy.

Reviews describe the care team providing medical support and therapy, including physical, speech, and occupational therapy. Because this community is identified as memory care, some reviews discuss outcomes tied to memory care and caregiving, including strong praise for care in one family experience and serious negative concerns in others. Overall, residents’ day-to-day support is a major point in both positive and negative feedback.

caveat 5 reviews mention this

Cleanliness gets sharply mixed reviews

Cleanliness feedback ranges from clean rooms to reported hygienic neglect.

Some reviews say rooms are clean and that staff keep residents well maintained. Others describe the facility as dirty when entering, dingy, or in need of updates. A few comments go further, citing hygienic neglect and infestations like roaches, which contrasts directly with the cleaner-room praise.

common 22 reviews mention this

Staff kindness is a frequent theme

Many reviewers describe staff as caring and helpful in day-to-day support.

The most consistent positive feedback is about staff being helpful, supportive, and attentive to residents and family needs. Reviews also mention staff support with getting residents set up in their rooms and keeping appointments on time. At the same time, several critical reviews include complaints about staff rudeness, lack of compassion, and neglect-related concerns, so the staff experience is not uniformly described.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 52 resident community capacity 52 resident community capacity
  • Studio apartments Studio apartments

Types of Care

  • Memory Care Memory Care

Amenities

  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Respite or short term stays offered Respite or short term stays offered
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Charlotte Douglas International (11 miles away) Charlotte Douglas International (11 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Languages Spoken

  • English English

Nearby Places of Interest

Pharmacies

  • Walgreens (0.9 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.7 miles)
  • Family Care Specialty Pharmacy (3 miles)
  • Walgreens (3.2 miles)
  • CVS Pharmacy (3.9 miles)
  • Walgreens (4.3 miles)

Transportation

  • Sugar Creek Station (2.3 miles)
  • LYNX University City Boulevard Station (3.1 miles)
  • LYNX UNC Charlotte - Main Station (4.4 miles)

Restaurants

  • Divine Barrel Brewing (2.5 miles)
  • Noda Bodega (2.6 miles)
  • Haberdish (3 miles)
  • Zaxby's (3.3 miles)
  • The Workman's Friend (3.7 miles)
  • Common Market (3.7 miles)
  • Chick-Fil-A (4.1 miles)

Cafes

  • Smelly Cat Cof (2.9 miles)
  • Villanis Bakery (4 miles)
  • Hex Coffee (4.5 miles)
  • Starbucks (4.9 miles)
  • Jeni's Splendid Ice Creams (6.5 miles)
  • Starbucks (7.2 miles)
  • Starbucks (7.8 miles)

Physicians

  • Carolina Asthma & Allergy (4.2 miles)
  • Carolina Asthma & Allergy Center (4.2 miles)
  • Paviol Dermatology (4.2 miles)
  • Greater Carolinas Womens Center PA (4.3 miles)
  • Perry Orthopedics & Sports Medicine (4.5 miles)
  • Dermatologic Laser Center (4.6 miles)
  • Cotswold Medical Clinic (5.2 miles)

Places of Worship

  • St John's Baptist Church (4.5 miles)
  • First Baptist Of Charlotte: Family Life Center (5.2 miles)
  • Covenant Presbyterian Church (5.5 miles)
  • St Gabriels Catholic Church (5.9 miles)
  • Idlewild Baptist Church (8 miles)
  • Carmel Baptist Church (9 miles)
  • Sharon Baptist Church (9.6 miles)

Parks

  • First Ward Park (4.9 miles)
  • Fourth Ward Park (5.1 miles)
  • Romare Bearden Park (5.5 miles)
  • Little Sugar Creek Greenway (5.7 miles)
  • Sedgefield Neighborhood Park (6.6 miles)

Theaters

  • AMC Concord Mills 24 (8.9 miles)
  • AMC Northlake 14 (9.4 miles)

Frequently Asked Questions

What floor plans and room types does Willow Ridge offer?
Where is Willow Ridge?
Does Willow Ridge provide care for residents with dementia or Alzheimer's disease?
What photos are available for Willow Ridge in Charlotte, North Carolina?

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