Liberty Nursing & Rehabilitation Center of Me

Pros

• One reviewer notes great care and an excellent facility in all regards and would highly recommend it.
• A reviewer says they had a family member there for three years and is very pleased with everyone there.

Cons

• The facility is described as chronically short-staffed, resulting in poor patient care and wet, uncomfortable patients that can lead to infections.
• Complaints are not answered and families never know the status of their loved ones.
• Laundry practices are viewed as unsanitary, with patient clothes washed and dried in a laundry bag, raising infection concerns.
• The marketing staff are accused of misleading families about moving in, betraying trust for profit.
• The marketing director is described as hoodwinking frail elderly couples with promises that were not kept.
• The nursing staff are described as terrible, with instances of wrong medications being given.
• The dietary department reportedly fails to honor meal requests, serving high-carb/high-fat meals to diabetics.
• The facility is associated with mistreatment of residents and despicable dealings with elderly people.
• A reviewer stated the facility is not worth recommending.

Review

A ripple of persistent concerns surrounds Bermuda Commons, with multiple accounts from families and visitors painting a troubling picture of understaffing and uneven care. Reviewers describe a facility that often seems stretched too thin to meet basic needs, leaving residents at risk for complications such as urinary tract infections when caregivers are unable to keep them dry or properly attended. The situation is repeatedly framed as a staffing shortage that translates into insufficient help for daily care, contributing to a sense that residents are not receiving the attentive, consistent support they deserve.

Communication appears to be another chronic problem. Families report that no one returns calls when they raise a concern, and that complaints seem to be shuffled from one department to another without a clear path to resolution. The lack of updates leaves loved ones feeling uncertain about the status of their relatives. One request repeatedly echoed is for a primary doctor to inspect the facility and ensure that residents receive the service they need, highlighting a desire for more medical oversight and accountability in the day-to-day operations.

A particularly alarming detail concerns how residents' clothing is managed. Several reviewers accuse the facility of washing patients' clothes in a laundry bag and drying the items in that same bag, a practice that raises obvious infection-control concerns. This specific allegation underscores broader fears that basic sanitary standards may not be consistently upheld, further eroding trust and raising questions about the facility's commitment to residents' health and safety.

Beyond the operational concerns, there are tempestuous warnings tied to recent experiences with marketing and admissions practices. A video viewed by a family member reportedly shows "absolute mistreatment of the resident" at Bermuda Commons, described as an issue that seems to have persisted for some time. In parallel, stories about a marketing director add another layer of distrust: prospective residents were told encouragingly to move in, only to be told later that they could not live there, without explanation. Phrases like "Sure, we'd love to have you move here! Just call us whenever you're ready to move in, and let us know and we'll be ready to have you come live here!" were followed by a stark reversal - "Oh, no, you can't live here. You need to look for another place." For families balancing wheelchair access and Medicaid timelines, such reversals are devastating, and the repeated admonition to "GET IT IN WRITING" reflects a deep fear of being duped or exploited for profit. The language used betrays a strong sense of breach of trust and betrayal of faith, with reviewers warning others to beware and to treat any promises with extreme caution.

The concern about marketing practices is reinforced by another repetition of the same narrative, which underscores how damaging and persistent these claims can feel when they appear in multiple accounts. The fear of being herded toward a move or financial decision under promises that may not be honored weighs heavily on families already navigating the stress of elder care. Descriptions of hoodwinking frail, disabled spouses in the name of profitability contribute to a narrative in which trust is hard to come by and promises feel provisional at best.

Amid these cautions, there are also voices that speak positively about Bermuda Commons. One reviewer writes, "Great care and excellent facility in all regards. I would highly recommend. Have had a family member there for three years and can't say how pleased I am with everyone there." This contrasting account suggests that experiences can vary dramatically from one resident to another, and from one family's expectations to another's. It serves as a reminder that the facility's operations may be inconsistent, with some residents seemingly getting substantial, satisfactory care while others report serious lapses.

Yet, other reviews provide a harsher picture of day-to-day life inside the facility. The nursing staff is described as terrible, with multiple instances of medical errors reported - twice giving the wrong medicine, an outcome described as setting a person back. Dietary concerns are likewise prominent: a diabetic resident is said to have received meals high in carbohydrates and fats, despite meal requests and consultations with a dietitian that yielded no apparent changes. The reviewer notes that meals were brought in without addressing the resident's established dietary needs, a situation that understandably raises concerns about blood sugar management and overall health. The repetition of these nursing and dietary criticisms - sometimes echoed by the same reviewer in similar terms - emphasizes a pattern of dissatisfaction that cannot be dismissed by a single positive account.

Taken together, the reviews present a complex and troubling portrait of Bermuda Commons. They highlight serious and recurring concerns about staffing levels, infection-control practices, and the responsiveness of administration to complaints. They recount uncomfortable experiences with marketing promises and admissions decisions, alongside a mixed set of personal experiences regarding medical and dietary care. For families seeking assurance about the safety and reliability of care for their loved ones, these accounts suggest a need for heightened scrutiny, clearer communication channels, and more proactive medical oversight. If you or a family member are considering Bermuda Commons, it may be wise to pursue a comprehensive on-site evaluation, request written assurances for any commitments, consult with a primary care physician, and seek a candid dialogue about staffing, infection-control practices, and how complaints are tracked and resolved.

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Family Care Specialty Pharmacy (2.3 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (5 miles)

Restaurants

• Noda Bodega (2.1 miles)
• Divine Barrel Brewing (2.2 miles)
• Haberdish (2.6 miles)
• The Workman's Friend (2.9 miles)
• Common Market (2.9 miles)
• Hawthorne's NY Pizza & Bar (3.5 miles)
• White Duck Taco Shop (3.7 miles)

Transportation

• Sugar Creek Station (2.1 miles)
• LYNX University City Boulevard Station (3.7 miles)
• LYNX UNC Charlotte - Main Station (5.2 miles)

Cafes

• Smelly Cat Cof (2.5 miles)
• Villanis Bakery (3.2 miles)
• Hex Coffee (4.1 miles)
• Starbucks (5.6 miles)
• Jeni's Splendid Ice Creams (5.7 miles)
• Starbucks (7.2 miles)
• Starbucks (7.5 miles)

Physicians

• Carolina Asthma & Allergy Center (3.3 miles)
• Paviol Dermatology (3.3 miles)
• Perry Orthopedics & Sports Medicine (3.7 miles)
• Dermatologic Laser Center (3.7 miles)
• Cotswold Medical Clinic (4.3 miles)
• Carolina Asthma & Allergy (4.9 miles)
• Greater Carolinas Womens Center PA (5.1 miles)

Places of Worship

• St John's Baptist Church (3.7 miles)
• First Baptist Of Charlotte: Family Life Center (4.5 miles)
• Covenant Presbyterian Church (4.8 miles)
• St Gabriels Catholic Church (5 miles)
• Idlewild Baptist Church (7.7 miles)
• Carmel Baptist Church (8.3 miles)
• Sharon Baptist Church (8.8 miles)

Parks

• First Ward Park (4.2 miles)
• Fourth Ward Park (4.5 miles)
• Romare Bearden Park (4.8 miles)
• Little Sugar Creek Greenway (4.9 miles)
• Sedgefield Neighborhood Park (5.8 miles)