Fox Trail Memory Care Living at Hillsdale East
Save60 Pascack Rd, Hillsdale, NJ 07642
For more information about senior living options: (844) 490-3973
Fox Trail Memory Care Living at Hillsdale East offers a studio living option priced at $7,500 per month. This rate is notably higher than the average for Bergen County, which stands at $6,525, and significantly exceeds the statewide average of $5,286 for similar facilities in New Jersey. While the cost reflects the quality of care and specialized services provided at Fox Trail, it is important for prospective residents and their families to consider not only the financial implications but also the unique benefits that this facility offers in terms of memory care and support tailored to individual needs.
| Floor plans | Fox Trail Memory Care Living at Hillsdale East | Bergen County | New Jersey |
|---|---|---|---|
| Studio | $7,500 | $6,525 | $5,286 |
Fox Trail Hillsdale presents itself as a lively, warm beacon for seniors, a place where dignity, respect, and genuine care are said to be the currency of everyday life. In the accounts shared by families, the onsite team in Hillsdale is repeatedly described as loving, attentive, and deeply devoted to making residents feel safe and valued. The atmosphere is consistently portrayed as clean, welcoming, and home-like, with open kitchens filling the air with the comforting smells of home-cooked meals. In particular, the care given to an aunt who spent several years there is highlighted as exemplary: she was regularly dressed, clean, and comfortable, with caregivers who provided not only physical attention but emotional reassurance that she was living in a safe, enjoyable environment.
Central to this very positive impression of the Hillsdale community is the leadership of Mercedes Marcelino, the onsite Community Director. She is celebrated as the greatest asset to Fox Trail - the person who embodies attentiveness, reliability, kindness, and compassion in a way that makes families feel heard and supported. Reviewers emphasize how accessible Mercedes is - whether by phone, text, or in person - and how she treated residents as if they were members of her own family. For many, Mercedes acted as a lifeline, stepping in with timely responses and genuine care during difficult times, including the passing of an aunt who had lived there for three years. Her presence is described as a saving grace, a force that kept the resident's days peaceful and meaningful and gave families confidence that their loved ones were in capable, caring hands.
Yet, the most pointed critique in these reviews concerns Fox Trail's corporate response to families after the day-to-day care is handed off to the Hillsdale team. While the Hillsdale staff receive high praise for their warmth and effectiveness, it is noted with frustration that corporate communications and outreach are lacking. The reviewer who spoke at length about the aunt's passing describes a months-long absence of sympathy or follow-up from Fox Trail Corporate. Final paperwork and expressions of condolences were not received, and attempts to reach corporate through the main number were described as frustrating and largely unreturned. The sentiment is blunt: the local, compassionate care is outstanding, but corporate engagement, when required, is severely lacking. In a revealing moment, the reviewer mentions finding Katheryn Martin, the COO, on LinkedIn and reaching out - only to be met with limited follow-up and brief replies, and, again, no sustained acknowledgment of the family's loss. The takeaway is clear: the Hillsdale home is deeply caring; the corporate arm, as described, often feels distant and inattentive to family needs beyond the monthly payment.
From this contrast emerges a nuanced overall assessment: Fox Trail Hillsdale, at the site level, is described as a community that truly cares for its residents. Mercedes and her team are praised for their dedication, warmth, and hands-on involvement in residents' lives. They are depicted as the heartbeat of the experience, successfully maintaining a hectic, compassionate environment where residents feel content, safe, and cherished. The negative thread - corporate responsiveness - serves as a counterpoint that shapes the reviewer's overall view: the onsite care can be exceptional, but the lack of reliable corporate communication can erode trust and leave families feeling unsupported once a crisis or life event occurs.
The memory-care offerings in Fox Trail Hillsdale East are described in a distinctly favorable light, with a focus on a tighter, more boutique environment. Reviews emphasize the smaller scale - roughly four aides for about 12-15 residents - and the emphasis on memory-specific activities. The facility is portrayed as having a more intimate, home-like feel than larger institutions, with a community area and dining space that supports social engagement while avoiding the disorientation that can come with bigger campuses. Families note that the staff are particularly receptive to memory-related needs, and they express confidence in the ability of the team to provide meaningful, cognitively engaging activities and personalized attention. There is a sense that Hillsdale East offers a specialized atmosphere designed to honor residents with memory impairments.
Specific stories from Hillsdale East further illustrate the strength of the on-site leadership and care. A father who spent about four months there and the family's experience with Monique, the manager, is cited as deeply positive; Monique and her staff helped make a difficult transition smoother and more dignified for everyone involved. Similarly, a mother who has lived at Fox Trail East for more than a year is described as thriving under attentive care, with caregivers who appear genuinely invested in her well-being. The reviewer notes that this sense of family and consistent attentiveness helps them sleep better at night, even as they acknowledge the realities of dementia and Alzheimer's. When things do arise - like the need to adjust the visitors policy during COVID - the sentiment is mixed; while families recognize the necessity of protective measures, they also feel the policy is overly restrictive at times and that a more balanced approach would be preferable.
In sum, the collection of reviews paints a portrait of two interlocking realities. The Hillsdale site - led by Mercedes and a devoted local team - emerges as a model of compassionate, attentive elder care, where residents feel valued, supported, and well cared for on a daily basis. The memory-care environment at Hillsdale East reinforces this strength, offering a boutique, memory-focused setting with a dedicated team and a smaller, more navigable layout that many families find reassuring. The overarching caveat is the disconnect with Corporate Fox Trail - families repeatedly point to delayed responses, lack of follow-up after significant events, and a perception that the organization's financial routines take priority over human connections. For families seeking a memory-care experience that feels like a close-knit community rather than a distant corporate entity, Fox Trail Hillsdale and its Hillsdale East operation present compelling advantages rooted in frontline leadership, care, and daily practice - tempered, unfortunately, by concerns about corporate engagement and responsiveness.
Fox Trail Memory Care Living at Hillsdale East is an assisted living community located in Hillsdale, NJ. Our community offers a range of amenities and care services to ensure our residents' comfort and well-being.
We offer a variety of on-site activities for our residents to enjoy, including arts and crafts, book clubs, cooking classes, educational speakers, games, gardening clubs, live musical performances, and more. Additionally, we provide devotional services both on-site and off-site to cater to the spiritual needs of our residents.
Our spacious dining room serves delicious meals that cater to various dietary restrictions, including gluten-free, kosher, low/no sodium, no sugar, organic, vegetarian options. Special dining programs are also available for those with specific dietary needs.
The community is designed with both indoor and outdoor common areas where residents can socialize and relax. We also have air-conditioning throughout the premises for added comfort. For convenience and security, we provide cable/satellite TV in each unit along with Wi-Fi/high-speed internet access.
Care services at our community include companion care, diabetic care, high acuity care, hospice care, incontinence care medication management,and physical therapy. Our dedicated personal care assistants are trained professionals who ensure that each resident's individual needs are met.
At Fox Trail Memory Care Living at Hillsdale East we prioritize the safety of our residents with security gates and wheelchair accessible showers for ease of use. We also offer respite or short term stays as needed.
In terms of location convenience, there are 2 cafes nearby along with 2 parks for outdoor activities. There are also 9 pharmacies and 5 physicians in close proximity to our community for easy access to healthcare services.
Overall Fox Trail Memory Care Living at Hillsdale East offers a comfortable and supportive environment where residents can thrive while receiving personalized care tailored to their unique needs.
Located in Hillsdale, New Jersey, this area offers convenient access to a variety of amenities for seniors. Close proximity to multiple pharmacies such as CVS and Rite Aid makes it easy to access necessary medications. Additionally, there are several reputable physicians’ offices nearby, including Tenafly Pediatrics and Memorial Sloan Kettering Cancer Center Bergen. For dining options, there are familiar choices like McDonald's and Taco Bell as well as more upscale options like Savini Restaurant. The area also offers opportunities for relaxation and recreation with parks like Saddle River County Park and Van Saun County Park close by. With transportation options like the NJ Transit stations within reach, as well as places of worship and entertainment venues like theaters and cafes, this part of Hillsdale provides a well-rounded living environment for seniors.
Fox Trail Memory Care Living at Hillsdale East offers a studio living option priced at $7,500 per month. This rate is notably higher than the average for Bergen County, which stands at $6,525, and significantly exceeds the statewide average of $5,286 for similar facilities in New Jersey. While the cost reflects the quality of care and specialized services provided at Fox Trail, it is important for prospective residents and their families to consider not only the financial implications but also the unique benefits that this facility offers in terms of memory care and support tailored to individual needs.
Fox Trail Memory Care Living at Hillsdale East offers Studio apartments.
Fox Trail Memory Care Living at Hillsdale East is located at 60 Pascack Rd, Hillsdale, NJ 07642 in Bergen County, New Jersey
Medication management at Fox Trail Memory Care Living ensures that residents receive their prescribed medications on time and in the correct dosage, which is crucial for managing symptoms of dementia and Alzheimer's disease. This structured approach minimizes confusion and promotes adherence to treatment plans, thereby supporting cognitive function and overall health. Physical therapy is integrated into the care regimen to enhance mobility, strength, and balance, which are often compromised in individuals with memory impairments; this not only aids in physical well-being but also fosters a sense of independence and confidence among residents. Additionally, incontinence care is provided with sensitivity and respect, addressing a common challenge faced by those with advanced stages of these conditions; maintaining dignity while ensuring comfort helps alleviate anxiety for both residents and their families, contributing to a more positive living experience.
Yes, Fox Trail Memory Care Living at Hillsdale East allows both dogs and cats.
Fox Trail Memory Care Living at Hillsdale East on seniors.fyi includes 12 photos including images showing windows, trees, decor, interior, bedroom, hardwood floor, landscaping, outdoors, and more.
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