Fox Trail Memory Care Living at Hillsdale West

Pros

• The staff at Fox Trail Memory Care went above and beyond to meet the needs of residents, providing excellent care.
• Families appreciated the openness for visits, creating a welcoming environment for loved ones.
• The community is described as clean and well-maintained, contributing to a pleasant atmosphere.
• Residents are treated with kindness and respect by several dedicated staff members who genuinely care about their well-being.
• Hillsdale 2 has improved significantly over time, leading to positive experiences for residents and their families.
• The activities offered help engage residents, fostering feelings of importance and enjoyment.
• Overall, many families found the facilities to be an excellent fit for their loved ones' needs, recommending them highly.

Cons

• The staff was unfriendly and uncaring, leading to a lack of trust and peace of mind for the family.
• Promises made about activities were not fulfilled; residents were mostly left to sit in front of the TV with little human interaction.
• Residents often had to sit in soiled clothes, indicating inadequate assistance from staff.
• There were reports of staff members being rough with vulnerable residents.
• The facility was unclean and did not adequately address hygiene issues.
• Residents' belongings were frequently taken and used as community property without permission.
• Communication between families and administrative offices was poor, particularly during times of transition or concern.
• The limited number of staff at night raised safety concerns regarding emergency situations, such as a fire evacuation.
• Parking was inconvenient, especially on weekends when it became busy.
• The pharmacy options provided by the community were deemed overly expensive and not budget-friendly for residents’ medications.

Review

The experiences shared by families regarding Fox Trail Memory Care and Hillsdale facilities paint a complex picture of care, comfort, and concern. Throughout the feedback, emotions run high as families grapple with finding suitable living arrangements for their loved ones who are often experiencing cognitive decline or other health issues.

Several reviewers commend Fox Trail Memory Care for its initial welcoming atmosphere and responsive staff. One family expressed satisfaction with their decision to choose this facility based on its location, room sizes, and the overall value it offered. They were particularly grateful for the staff’s attentiveness to their father-in-law’s needs and appreciated the openness of the community for family visits. The positive interactions witnessed during initial days led them to recommend Fox Trail to others seeking similar care options.

However, contrasting narratives emerge from other families who faced significant challenges at various locations within the same network. A troubling incident involving a resident's injury significantly marred one family's experience. They recounted how their mother was injured by another resident shortly after moving in and expressed feelings of distrust towards the staff following this event. Describing an unclean environment coupled with unfriendly personnel led them to question whether they had made the right choice at all. Their account highlights critical lapses in communication and care that they felt left their mother vulnerable rather than secure.

Further complicating matters, another review echoed sentiments of distress about how residents were treated within these facilities. Negligence came up repeatedly; complaints included residents being left alone in soiled clothing and promises of activities never materializing into actual engagement or stimulation. Instead, many reported seeing residents simply parked in front of loud televisions without meaningful interaction or support—an alarming detail suggesting a lack of individualized care that is vital in memory care settings.

Yet amidst these challenging experiences at Fox Trail, there were also expressions of hope at Hillsdale Memory Care facilities. One family reflected on a rocky start when their mother moved in—marked by staffing upheaval that initially hindered her transition but improved significantly over time once new management was established. This reviewer found solace in knowing their loved one was eventually well-cared-for by empathetic staff members who prioritized engagement and socio-emotional connections among residents.

Another family reiterated this sense of relief while praising Hillsdale’s efforts toward maintaining cleanliness and providing nutritious meals for its residents. They conveyed appreciation for the nurturing environment facilitated by dedicated employees driven to foster social interactions amongst those living there—a crucial component often missing elsewhere based on prior reviews from Fox Trail.

However, even at Hillsdale, concerns were raised regarding safety (such as fire exits due to second-floor bedrooms) and adequate staffing during night hours which points out potential risks inherent in any memory care facility where accessibility is key to resident wellbeing. Additionally, logistical challenges like parking availability during peak hours further complicate ease of access for families visiting their loved ones.

Overall, these collective reviews reveal the multifaceted nature of choosing memory care facilities—where emotional highs intertwine with deep frustrations over service delivery inconsistencies across different communities. Families yearn not only for competent medical attention but also compassionate interaction that respects each individual’s dignity during such vulnerable stages of life—a desire echoed consistently throughout both positive and negative testimonials alike.

This part of Hillsdale, New Jersey offers a convenient and accessible location with a variety of amenities for seniors. With several pharmacies, including CVS and Rite Aid, nearby, accessing medication and healthcare products is easy. There are also reputable physicians and hospitals in close proximity, such as Tenafly Pediatrics and Hackensack Meridian Health Pascack Valley Medical Center, ensuring quality medical care. In terms of dining options, there are fast-food chains like McDonald's and Popeyes Louisiana Kitchen, as well as sit-down restaurants like Allendale Bar & Grill and Savini Restaurant. Additionally, there are cafes like Starbucks for socializing or enjoying a cup of coffee. For recreational activities, the area offers parks such as Saddle River County Park and Van Saun County Park for leisurely walks or picnics. Lastly, there are places of worship for spiritual fulfillment and theaters like Dreamscape at AMC Garden State Plaza for entertainment outings. Overall, this part of Hillsdale provides convenience, healthcare resources, dining options, recreational opportunities, and community engagement possibilities for seniors looking to settle in the area.

Pharmacies

• CVS Pharmacy (1.6 miles)
• Franklyn's Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.3 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.4 miles)

Restaurants

• McDonald's (2.2 miles)
• Popeyes Louisiana Kitchen (2.3 miles)
• Taco Bell (2.9 miles)
• Park Wood Deli (3.7 miles)
• Van Dyke Ice Cream (4 miles)
• Allendale Bar & Grill (4.1 miles)
• Savini Restaurant (4.6 miles)

Physicians

• Tenafly Pediatrics (2.2 miles)
• Kayal Orthopedic - Westwood (2.6 miles)
• Women's Total Health of Woodcliff Lake (3.1 miles)
• Memorial Sloan Kettering Cancer Center Bergen (3.8 miles)
• Orangetown Pediatric Associates (5 miles)
• Dr Mondana S. Yazdi, MD (5.9 miles)
• New Jersey Regional Eye Care (6 miles)

Hospitals

• Hackensack Meridian Health Pascack Valley Medical Center (2.5 miles)
• The Valley Hospital (2.6 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.4 miles)
• Willow & Whisk (5.7 miles)
• Panera Bread (6.3 miles)
• Starbucks (6.9 miles)
• Starbucks (7 miles)
• Starbucks (7.5 miles)

Transportation

• NJT - Waldwick Station (3.4 miles)
• NJT - Hawthorne Station (6.4 miles)
• IHA Arbor Road Bus Stop (7.1 miles)
• Bus Stop (7.1 miles)

Parks

• Saddle River County Park (3.9 miles)
• Saddle River County Park - Dunkerhook Area (4.2 miles)
• Van Saun County Park (5 miles)
• Tallman Mountain State Park (7.6 miles)
• Piermont Pier (8.1 miles)

Places of Worship

• All Saints Episcopal Church (4.3 miles)
• Community Church Of Glen Rock (4.4 miles)
• Good Shepherd Lutheran Church (4.6 miles)
• Hawthorne Gospel Church (5.5 miles)
• St Pauls Parish (5.9 miles)

Theaters

• Dreamscape at AMC Garden State Plaza (6.1 miles)
• Nanuet STM 12 & RPX (6.8 miles)
• AMC DINE-IN Shops At Riverside 9 (6.9 miles)
• AMC Palisades 21 (8.5 miles)