The Terrace Assisted Living

Pros

• Mike was an amazing nurse who really stayed on top of things.
• The staff provided kindness and help to the residents.
• Kevin is a compassionate and involved administrator who engages with residents and their families.
• Pacific Care Center is described as a great place to live and/or work.
• The staff form an awesome, friendly team.
• The dietary manager is highly regarded and the food is home-style.
• Residents are treated like family.
• Housekeeping keeps the facility exceptionally clean with no odors.
• The social services staff are informative and helpful.
• There is a new management team with no agency staff in the building.
• There are many activities for residents to choose from.
• The facility is clean, the food is good, and residents are well taken care of.

Cons

• The facility lacks enough staff to meet residents' needs, including dietary, personal hygiene, and daily activities.
• The rooms and bathrooms were filthy, with feces on the toilet seat, an unclean sink, and a hole in the wall, indicating safety violations.
• Residents were left sitting in the dining room unattended in the mornings.
• The ownership/management are described as horrible and toxic, with underpaid and underappreciated staff leading to poor care.
• There is typically only one aide per hall and usually one nurse for the entire building on a 12-hour shift, delaying care.
• There is no dignity for residents; staff are said to talk to them horribly and ignore them.
• Laundry issues include missing clothes; residents lack basic items, and food service lacks condiments, with overall poor food quality and limited microwave access.
• Management is unresponsive to concerns, with owners often unreachable or slow to respond.
• The facility is labeled deplorable and unsafe by some reviewers, with warnings not to send loved ones there.
• Staff are frequently observed outside or in cars smoking, and administrators are described as ineffective.

Review

Pacific Care Center in the Pacific, Missouri area has drawn a wide range of impressions from families, with some residents and visitors praising the staff and leadership, while others raise serious concerns about care, cleanliness, and management. Across the many comments, the common thread is that experiences are highly variable and seem to depend on the day, the department, and who is on duty. Several reviews highlight genuine warmth and attentiveness from individual caregivers, while others describe conditions that raised red flags about safety, dignity, and overall quality of life for residents.

On the positive side, several people recount meaningful, supportive experiences with the staff. One family member noted that their mother's stay for recovery was good after a period of adjustment; after they expressed their expectations, the facility responded with kindness, and a nurse named Mike was praised as being exceptional and consistently on top of things. Another reviewer highlighted an administrator named Kevin as exceptionally involved with both residents and families, describing him as compassionate and one of the few leaders who truly participates in daily care and concerns. There are multiple comments about a cohesive, caring environment: statements that the facility is a great place to live or work, that staff are an awesome team, and that the dietary manager and food feel like home-cooked meals. Residents are described as being treated like family, with a broad range of activities to choose from, and housekeeping being thorough and effective at keeping the place clean with no odors reported. The social services team is also praised for being informative and helpful, and some readers mention the absence of agency staff and the sense that management has built a stable, resident-focused team. In short, several accounts paint Pacific Care Center as a well-run operation with engaged staff, good food, and a warm, family-like atmosphere.

However, the picture is not uniformly rosy. A number of reviewers strongly criticize the current or recent management and the overall operating environment. Phrases like "Horrible management," "Absolutely terrible ownership and management," and "the environment is toxic" are used to describe the building's leadership and culture. Some accounts contend that new management has failed to stabilize the facility, or that change has not translated into improved conditions. Critics point to a staffing shortage as a fundamental problem - "one aid per hall and usually one nurse for the entire building per 12-hour shift" - which they say leads to delayed care and insufficient attention to residents' daily needs. Additional complaints include a perception that staff are underpaid and underappreciated, leading to high turnover and low morale, with accusations that many staff spend time outside, in cars, smoking, or on their phones instead of caring for residents. In these testimonies, administrators are described as detached, with little visible accountability or action to address concerns.

Cleanliness and safety concerns also surface in several reviews. Some families report serious lapses in hygiene and maintenance: a room described as filthy, with splashes of feces on a bathroom seat and a sink that looks unclean, along with a hole in the wall and perceived safety violations. One morning observation mentions residents sitting unattended in the dining room, suggesting issues with supervision and daily routines. These reports contrast sharply with others that describe the facility as clean and well-kept, highlighting how subjective experiences can be and how perception may shift depending on the shift, staff on duty, or the location within the building.

There are also personal anecdotes that speak to inconsistent experiences around day-to-day care and amenities. Some comments describe practical problems such as clothes going missing after laundry, a lack of available condiments for meals, and negative impressions about the quality of food. A particular account mentions meals that seem unappealing, with examples like a breakfast including boiled eggs and donuts, and a complaint that residents aren't allowed to use the microwave, forcing someone to heat soup with hot water. In contrast, other reviewers recount stories of respectful, lovingly delivered care and even praise for social workers who go "above and beyond" for residents and families. These divergent experiences emphasize how individual interactions - ranging from lunchroom conversations to phone calls with management - can heavily influence overall impressions.

Some reviewers add nuance by acknowledging positive aspects alongside their criticisms. A few express that they initially found Pacific Care Center to be neat and clean with friendly staff, and that their family members were well cared for. Another person notes a positive shift after a change in administration, hoping that the new leadership would steer better outcomes. Yet for every comment about a resident feeling well-supported, there is another about a lack of dignity or adequate attention in daily care, suggesting a consensus that improvements are uneven and not fully realized across the entire facility.

In sum, Pacific Care Center appears to be a place of contrasts. On one hand, there are compelling endorsements of compassionate staff, involved leadership, home-like meals, a sense of family among residents, and a generally clean environment. On the other hand, multiple reviews raise serious concerns about management practices, staffing levels, safety and cleanliness lapses, and the daily experiences of residents who feel neglected or undervalued. The disparity suggests that outcomes likely depend on individual shifts, departments, and personnel, while underscoring the need for ongoing oversight, reliable staffing, and consistent care standards to ensure that all residents experience the safety, dignity, and quality of life they deserve. If exploring care options for a loved one, it would be wise to visit in person at different times, speak with multiple staff members, review state inspection records, and consider the range of experiences reflected here to form a well-rounded view.

Restaurants

• Pacific Brew Haus (0.4 miles)
• McDonald's (0.6 miles)
• McDonald's (4.2 miles)
• Burger King (5.7 miles)
• White Castle (6.1 miles)
• The Hawthorne Inn (6.3 miles)
• Wildwood Pub And Grill (8.5 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Pharmax Pharmacy (1.2 miles)
• Walmart Pharmacy (5.3 miles)
• Walgreens (6.9 miles)
• CVS Pharmacy (7.2 miles)
• Schnucks (7.2 miles)
• Dierbergs Pharmacy (9.5 miles)

Physicians

• Pacific Health Center (1.3 miles)
• Patients First Health Care (1.3 miles)
• St John's Mercy Medical Group Family Medicine (2.4 miles)
• Patients First Health Care (6.7 miles)
• Eureka Pediatrics (6.7 miles)
• Town Center Dermatology (9.5 miles)
• Wildwood Internal Medicine (9.5 miles)

Parks

• Robertsville State Park (5.8 miles)
• Byrnes Mill Park (9.4 miles)
• Veterans Memorial Park (12.1 miles)
• Ferris Park (12.2 miles)
• World Bird Sanctuary (12.2 miles)
• New Ballwin Park (12.3 miles)
• Phoenix Park (13.2 miles)

Cafes

• Panera Bread (7.1 miles)
• Montelle Winery (9.2 miles)
• Starbucks (9.5 miles)
• Exit 11 Coffee Drive-Thru (12.4 miles)
• Scudder & Co. Coffee (13.6 miles)

Places of Worship

• Most Sacred Heart Catholic Church (7.1 miles)
• Cedar Grove United Methodist Church (7.2 miles)
• Villa Ridge Christian Church (7.4 miles)
• West County Community Church (8.5 miles)
• Lighthouse Baptist Church (10.5 miles)
• St John Church (11.8 miles)
• Windridge Solitude (12.4 miles)

Hospitals

• RCF at Marymount (7.4 miles)
• St John's Mercy Hospital Specialist Suite (12.5 miles)

Theaters

• Great 8 Cinema (12.4 miles)
• Cinema 1 Plus (13.4 miles)

Transportation

• Enterprise Rent-A-Car (12.5 miles)
• Alamo (13.4 miles)
• TAC Air (13.5 miles)
• Million Air (13.6 miles)