Arden Courts of Potomac

Pros

• The staff was great and provided excellent care to their loved one.
• The community initially impressed the reviewer and their family.
• The facility is clean, friendly, and well-maintained.
• The staff at Arden Courts showed kindness, gentleness, and profound concern for the residents.
• The caregivers are skilled, compassionate, and deal with difficult situations calmly and successfully.
• The layout of the facility is designed to provide a pleasant environment for those with severe dementia.
• The medical professionals at Arden Courts have been positive and involved in healthcare decisions.
• Covid-19 precautions are taken seriously, providing a safe environment for residents.
• Visitors have opportunities for face-to-face visits with proper safety measures in place.
• Residents at Arden Courts are not required to wear masks except during visits, improving their quality of life.

Cons

• The medical supervision was terrible and the quality of care received was highly disappointing.
• There was a noticeable deterioration in the resident's health with little action taken by the doctor.
• The marketing lady addressed everything to the reviewer's husband instead of the actual person involved.
• The food at Arden Courts was not as good as the previous facility and there seemed to be a shortage of staff.
• There was not enough staff to handle the job, especially on weekends.
• There were concerns about being understaffed and requiring additional private duty support from family members.
• Staff seemed reluctant to discontinue requiring private duty support because it supplemented their manpower.
• The expense was higher compared to other facilities and the food quality was not up to par.
• More staff, particularly on weekends, is needed for better care.
• There were observations that the facility was bright, cheerful, and clean but lacked suitability for individuals in early stages of dementia.

Review

Arden Courts of Potomac is a senior living community that has received mixed reviews from residents and their families. While some expressed disappointment in the quality of care provided to their loved ones, others praised the warmth and compassion of the staff.

One reviewer shared their frustration with the lack of medical supervision and deterioration in their loved one's health during their stay. They felt let down by the initial promising impression they had of the community. As a primary caretaker, they now face the burden of helping their loved one regain weight and mobility.

Another reviewer mentioned that Arden Courts may not be suitable for individuals in the early stages of dementia, as their loved one did not find it to be the right fit. However, they also appreciated the friendly atmosphere and cleanliness of the facility.

The issue of understaffing was raised by a couple of reviewers who felt that there weren't enough caregivers to adequately attend to residents' needs, especially on weekends. This shortage impacted both the level of attention received by residents and led to additional expenses for private duty support.

On a more positive note, a family member commended the staff for facilitating a meaningful FaceTime call with their father on his 93rd birthday. Despite being unable to visit in person due to being out-of-state, they were grateful for Arden Courts' effort in making this special occasion possible.

Another reviewer shared their overall positive experience during their mother's nearly seven-and-a-half-year stay at Arden Courts. They highlighted the maintained cleanliness of both facilities and residents, as well as efforts made to create a welcoming atmosphere. The staff's kindness and gentleness in caring for residents were greatly appreciated.

A visitor from Montreal praised Arden Courts for providing exceptional care to their cousin until her passing. They found comfort in knowing she was well taken care of and appreciated how homey and clean the facility felt.

Lastly, a family whose father recently moved into Arden Courts expressed confidence in the staff's skill and compassion in dealing with dementia. They praised the facility's cleanliness, layout, and the involvement of medical professionals in their father's care. Despite COVID-19 restrictions, they felt their father was in a safe environment and appreciated the efforts made to maintain a sense of normalcy through visits.

In conclusion, Arden Courts of Potomac has received both positive and negative feedback from residents and their families. While some experienced disappointments in certain aspects of care, others praised the warmth, cleanliness, and professionalism of the staff. It is crucial for prospective residents and their families to consider these varied perspectives when making decisions about senior living options.

This part of Potomac, Maryland offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies nearby, accessing necessary medications is convenient. The proximity to parks like Falls Road Park and Great Falls Park provides opportunities for outdoor activities and relaxation. Additionally, there are reputable hospitals and physicians in the area, ensuring access to quality healthcare services. Restaurants offering diverse cuisine options, cafes for socializing, and theaters for entertainment are also easily accessible. Transportation options such as metro stations and car rental services make it easy to move around the area. Places of worship like Rockville Evangelical Mission and McLean Islamic Center cater to spiritual needs within the community. Overall, this part of Potomac offers a well-rounded and convenient living environment for seniors.

Pharmacies

• CVS Pharmacy (2.5 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.5 miles)
• Safeway Pharmacy (4.6 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (4.8 miles)

Parks

• Falls Road Park (2.6 miles)
• Great Falls Park (3.7 miles)
• Chesapeake and Ohio Canal National Historic Park (4.6 miles)
• Aberdeen Park (5.5 miles)
• Winding Creek Local Park (6.3 miles)
• Bohrer Park (7 miles)
• Rock Creek Regional Park (7.2 miles)

Theaters

• AMC Montgomery 16 (3 miles)
• AMC DINE-IN Rio Cinemas 18 (5.8 miles)
• ShowPlace ICON at The Boro (7.6 miles)
• AMC Tysons Corner 16 (7.9 miles)

Restaurants

• Founding Farmers (3.2 miles)
• Menchie's Westfield Montgomery Mall (3.2 miles)
• McDonald's (4.7 miles)
• Silver Diner (4.7 miles)
• Sichuan Pavilion (4.8 miles)
• McDonald's (5.5 miles)
• First Watch (5.7 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (4.6 miles)
• Sibley Memorial Hospital (8.3 miles)

Cafes

• Starbucks (4.6 miles)
• Starbucks (5.8 miles)
• Silver Diner (5.8 miles)
• Tatte Bakery & Cafe (6.8 miles)
• Starbucks (6.9 miles)
• Bluestone Lane Tysons Boro Café (7.6 miles)
• Paris Baguette (7.7 miles)

Transportation

• Hertz Rent A Car (4.6 miles)
• Rockville Metro Station (4.7 miles)
• Twinbrook Metro Station (4.9 miles)
• Grosvenor-Strathmore Metro Station (5.3 miles)
• Medical Center Metro Station (6.1 miles)
• Shady Grove Metro Station (6.4 miles)
• Bethesda Metro Station (6.6 miles)

Physicians

• The Centers For Advanced Orthopaedics (4.8 miles)
• Occupational Health Consultants (4.9 miles)
• Potomac Pediatrics (5.2 miles)
• Potomac Valley Pediatrics (6.2 miles)
• Capitol Medical Group (7.3 miles)
• Family Allergy & Asthma Care (7.7 miles)
• Tibor E Frekko (7.8 miles)

Places of Worship

• Rockville Evangelical Mission (6.9 miles)
• McLean Islamic Center (7.1 miles)