Manor Care Health Services - Potomac

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  • Interior

    A cozy living room with traditional decor featuring a pair of elegant sofas, framed artwork, and warm lighting.
  • Decor

    A beautifully designed dining room featuring elegant tables and chandeliers.
  • Living Room

    A cozy living room with elegant furnishings and warm decor.
  • Building

    A charming exterior view of a brick building with a landscaped entrance and seating area.
  • Bedroom

    A cozy hospital room featuring a comfortable bed, natural light from the window, and decorative art.
  • Windows

    A cozy bedroom with a hospital bed, featuring a window, chair, and decorative paintings.
  • Dining

    An elegant dining room with beautifully set tables and ornate chandeliers.
  • Landscaping

    A serene view of a brick building with a charming gazebo surrounded by well-maintained landscaping.
  • Entrance

    The entrance of a building surrounded by well-maintained flower beds and greenery, with columns and a flagpole.
  • Chandelier

    A beautifully designed dining room featuring a scenic wall mural, elegant chandelier, and a tasteful table setting.
  • Exercise Equipment

    A rehabilitation therapy room equipped with parallel bars and treatment tables.
  • Rehabilitation

    A spacious physical therapy room equipped with treatment tables and walking rails.

Manor Care Health Services - Potomac

10714 Potomac Tennis Lane, Potomac, MD 20854

For more information about senior living options: (844) 490-3973

2.5 from 11 reviews
5 stars
3
4 stars
1
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1
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0
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6

Skilled Nursing Facility

Overall Review

Pros

  • pro The physical and occupational therapists at Manor Care Potomac are professional and ensure that patients perform their exercises correctly.
  • pro The facility is clean, well-maintained, and provides a pleasant environment for recovery.
  • pro Staff members are described as friendly, caring, and attentive to patients’ needs.
  • pro Medications are provided on time, accompanied by smiles from the staff.
  • pro One reviewer had a fantastic experience due to the kind-hearted and professional staff who took exceptional care of their loved one.
  • pro The food at Manor Care Potomac is recommended as excellent by multiple reviewers.
  • pro The diverse workforce at the facility is commended for being well-mannered and supportive during recovery.

Cons

  • pro The staff at Manor Care Potomac was described as miserable, taking their frustrations out on the patients.
  • pro Patients experienced delays in receiving medications and inadequate responses to call buttons for assistance.
  • pro Staff were reported to be uncaring, with one patient being referred to only by bed number instead of by name.
  • pro There were numerous complaints about disorganization, including unpredictable schedules for physical therapy and incorrect food service.
  • pro One reviewer expressed concerns about the absenteeism of workers and a lack of comfort with the staff's attitudes.
  • pro A patient's grandmother called crying multiple times due to not receiving medication for hours and poor communication from staff.
  • pro Another review highlighted an incident where a patient was transported without proper safety measures (i.e., without a mask during quarantine).
  • pro Overall, many reviewers indicated that they would not recommend Manor Care Potomac based on their negative experiences.

Review

The reviews of Manor Care Potomac present a deeply divided perspective on the quality of care and services provided at this rehabilitation facility. A significant number of these reviews reflect deeply concerning experiences, particularly involving the treatment of patients and the responsiveness of the staff. Many family members express profound dissatisfaction with the level of attention given to their loved ones, highlighting alarming instances where patients did not receive timely medication or were neglected in response to their needs.

One recurring theme is the apparent lack of compassion among certain staff members, which has resulted in an environment perceived as unfriendly and uncaring. One reviewer recounts their struggle to ensure that their husband received essential care after a stroke, only to find themselves fighting for basic assistance like getting him out of bed or a wheelchair. This sentiment is echoed by other accounts detailing instances where patients waited excessively long for responses to call bells, with some waiting up to two hours for help when they pressed the button for assistance. Such experiences leave family members feeling helpless and frustrated — one writer even describes leaving each evening in tears.

Conversely, amid such negative feedback, there are also glowing reviews from satisfied patients who report having positive experiences at Manor Care Potomac. These individuals commend the physical and occupational therapy provided during their stays, praising therapists for being professional and ensuring exercises were performed correctly. Similarly, some reviewers describe staff interactions as friendly and caring, indicating that certain team members genuinely strive to create an atmosphere akin to a family environment. Notably, one patient was impressed by clean facilities and well-prepared meals; they declared it a "good" experience overall.

However, not all praise can overshadow recurring concerns about care consistency and staff attitudes. Multiple accounts point out disorganization within the facility's operations—one review mentions challenges in receiving timely information regarding physical therapy schedules resulting in unnecessary pain for a patient due to missed medication opportunities. There are complaints about medication administration being erratic at best; some reviewers note that medications were often administered late or without adherence to prescribed schedules.

Moreover, troubling medical incidents have emerged regarding infection rates and oversight during critical times, such as one review detailing three urinary infections contracted by a resident during their stay along with issues related to COVID-19 protocol failures. The combination of negligence in administering proper health measures alongside insufficient communication raises serious alarm regarding safety protocols within this facility.

On a more optimistic note, there are patrons who feel confident recommending Manor Care Potomac based on positive personal encounters that underscore professionalism among specific staff members and overall good service quality during rehabilitation stays. Regardless of these affirmations about aspects like cleanliness and food quality—the stark contrasts between experiences depict a multifaceted reality where potential residents may face vastly different standards depending on individual caregiver commitment.

In conclusion, prospective residents and their families considering Manor Care Potomac should weigh both sides carefully—while several enjoy pleasant visits marked by kindness from parts of the staff or effective therapies contributing positively towards recovery goals, countless others remain dissatisfied due mainly to poor communication practices or lapses in care continuity that lead to distressing outcomes for residents requiring reliable support systems during vulnerable life transitions.

Features

Housing

  • 158 resident community capacity 158 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Washington Dulles International (15 miles away) Washington Dulles International (15 miles away)
  • Ronald Reagan Washington National (15 miles away) Ronald Reagan Washington National (15 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Manor Care Health Services - Potomac, located in Potomac, MD, is an assisted living community that offers a wide range of amenities and care services for its residents. The community provides a comfortable and enjoyable living environment with fully furnished apartments that include private bathrooms and kitchenettes.

Residents can take advantage of various amenities such as a beauty salon, fitness room, gaming room, small library, and outdoor spaces such as a garden. The community also offers Wi-Fi/high-speed internet access, cable or satellite TV for entertainment purposes. Additionally, there is community-operated transportation available for non-medical needs as well as transportation arrangements to doctors' appointments.

Care services at Manor Care Health Services - Potomac include 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by the staff. Medication management and meal preparation tailored to specific dietary restrictions are also offered. A mental wellness program is available to support residents' emotional health.

The dining experience at Manor Care Health Services - Potomac is focused on meeting special dietary restrictions of the residents. Restaurant-style dining is provided in a cozy dining room setting.

Engaging activities are an important part of the community's offerings. Residents can participate in resident-run activities, scheduled daily activities organized by the staff, fitness programs to promote physical well-being, and planned day trips for recreational purposes. Concierge services are available to assist residents with any additional needs they may have.

Located in Potomac, MD, Manor Care Health Services - Potomac enjoys easy access to nearby amenities including cafes, parks, pharmacies, restaurants, theaters, physicians' offices and hospitals.

Overall, Manor Care Health Services - Potomac provides a supportive assisted living community where residents can enjoy a comfortable lifestyle with personalized care services and engaging activities that promote their overall well-being.

Nearby Places of Interest

This area of Potomac, Maryland offers convenience and accessibility for seniors looking to settle in a vibrant community. With several pharmacies nearby, including CVS and Walgreens, access to healthcare services is readily available. In addition, there are numerous parks for outdoor activities and relaxation, such as Falls Road Park and Great Falls Park. The presence of reputable hospitals like Adventist HealthCare Shady Grove Medical Center ensures quality medical care in the vicinity. There are also plenty of dining options ranging from casual eateries like McDonald's to more upscale choices like Sichuan Pavilion. Transportation is easily accessible with metro stations like Rockville and Twinbrook nearby, making it convenient for seniors to travel around the area. Places of worship, such as Rockville Evangelical Mission and McLean Islamic Center, provide spiritual support for those seeking a religious community. Overall, this part of Potomac offers a well-rounded lifestyle with amenities catered towards the needs of seniors.

Pharmacies

  • CVS Pharmacy (2.5 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (4.3 miles)
  • CVS Pharmacy (4.5 miles)
  • Safeway Pharmacy (4.6 miles)
  • CVS Pharmacy (4.7 miles)
  • CVS Pharmacy (4.7 miles)

Parks

  • Falls Road Park (2.6 miles)
  • Great Falls Park (3.7 miles)
  • Chesapeake and Ohio Canal National Historic Park (4.6 miles)
  • Aberdeen Park (5.5 miles)
  • Winding Creek Local Park (6.3 miles)
  • Bohrer Park (7 miles)
  • Rock Creek Regional Park (7.2 miles)

Theaters

  • AMC Montgomery 16 (3 miles)
  • AMC DINE-IN Rio Cinemas 18 (5.8 miles)
  • ShowPlace ICON at The Boro (7.6 miles)
  • AMC Tysons Corner 16 (7.9 miles)

Restaurants

  • Founding Farmers (3.2 miles)
  • Menchie's Westfield Montgomery Mall (3.2 miles)
  • McDonald's (4.7 miles)
  • Silver Diner (4.7 miles)
  • Sichuan Pavilion (4.8 miles)
  • McDonald's (5.5 miles)
  • First Watch (5.7 miles)

Hospitals

  • Adventist HealthCare Shady Grove Medical Center (4.6 miles)
  • Sibley Memorial Hospital (8.3 miles)

Cafes

  • Starbucks (4.6 miles)
  • Starbucks (5.7 miles)
  • Silver Diner (5.8 miles)
  • Tatte Bakery & Cafe (6.8 miles)
  • Starbucks (6.9 miles)
  • Bluestone Lane Tysons Boro Café (7.7 miles)
  • Paris Baguette (7.7 miles)

Transportation

  • Hertz Rent A Car (4.6 miles)
  • Rockville Metro Station (4.7 miles)
  • Twinbrook Metro Station (4.9 miles)
  • Grosvenor-Strathmore Metro Station (5.3 miles)
  • Medical Center Metro Station (6.1 miles)
  • Shady Grove Metro Station (6.4 miles)
  • Bethesda Metro Station (6.7 miles)

Physicians

  • The Centers For Advanced Orthopaedics (4.8 miles)
  • Occupational Health Consultants (4.9 miles)
  • Potomac Pediatrics (5.2 miles)
  • Potomac Valley Pediatrics (6.2 miles)
  • Capitol Medical Group (7.3 miles)
  • Family Allergy & Asthma Care (7.6 miles)
  • Tibor E Frekko (7.7 miles)

Places of Worship

  • Rockville Evangelical Mission (6.9 miles)
  • McLean Islamic Center (7.1 miles)

Frequently Asked Questions

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