Manor Care Health Services - Potomac

Pros

• The physical and occupational therapists at Manor Care Potomac are professional and ensure that patients perform their exercises correctly.
• The facility is clean, well-maintained, and provides a pleasant environment for recovery.
• Staff members are described as friendly, caring, and attentive to patients’ needs.
• Medications are provided on time, accompanied by smiles from the staff.
• One reviewer had a fantastic experience due to the kind-hearted and professional staff who took exceptional care of their loved one.
• The food at Manor Care Potomac is recommended as excellent by multiple reviewers.
• The diverse workforce at the facility is commended for being well-mannered and supportive during recovery.

Cons

• The staff at Manor Care Potomac was described as miserable, taking their frustrations out on the patients.
• Patients experienced delays in receiving medications and inadequate responses to call buttons for assistance.
• Staff were reported to be uncaring, with one patient being referred to only by bed number instead of by name.
• There were numerous complaints about disorganization, including unpredictable schedules for physical therapy and incorrect food service.
• One reviewer expressed concerns about the absenteeism of workers and a lack of comfort with the staff's attitudes.
• A patient's grandmother called crying multiple times due to not receiving medication for hours and poor communication from staff.
• Another review highlighted an incident where a patient was transported without proper safety measures (i.e., without a mask during quarantine).
• Overall, many reviewers indicated that they would not recommend Manor Care Potomac based on their negative experiences.

Review

The reviews of Manor Care Potomac present a deeply divided perspective on the quality of care and services provided at this rehabilitation facility. A significant number of these reviews reflect deeply concerning experiences, particularly involving the treatment of patients and the responsiveness of the staff. Many family members express profound dissatisfaction with the level of attention given to their loved ones, highlighting alarming instances where patients did not receive timely medication or were neglected in response to their needs.

One recurring theme is the apparent lack of compassion among certain staff members, which has resulted in an environment perceived as unfriendly and uncaring. One reviewer recounts their struggle to ensure that their husband received essential care after a stroke, only to find themselves fighting for basic assistance like getting him out of bed or a wheelchair. This sentiment is echoed by other accounts detailing instances where patients waited excessively long for responses to call bells, with some waiting up to two hours for help when they pressed the button for assistance. Such experiences leave family members feeling helpless and frustrated — one writer even describes leaving each evening in tears.

Conversely, amid such negative feedback, there are also glowing reviews from satisfied patients who report having positive experiences at Manor Care Potomac. These individuals commend the physical and occupational therapy provided during their stays, praising therapists for being professional and ensuring exercises were performed correctly. Similarly, some reviewers describe staff interactions as friendly and caring, indicating that certain team members genuinely strive to create an atmosphere akin to a family environment. Notably, one patient was impressed by clean facilities and well-prepared meals; they declared it a "good" experience overall.

However, not all praise can overshadow recurring concerns about care consistency and staff attitudes. Multiple accounts point out disorganization within the facility's operations—one review mentions challenges in receiving timely information regarding physical therapy schedules resulting in unnecessary pain for a patient due to missed medication opportunities. There are complaints about medication administration being erratic at best; some reviewers note that medications were often administered late or without adherence to prescribed schedules.

Moreover, troubling medical incidents have emerged regarding infection rates and oversight during critical times, such as one review detailing three urinary infections contracted by a resident during their stay along with issues related to COVID-19 protocol failures. The combination of negligence in administering proper health measures alongside insufficient communication raises serious alarm regarding safety protocols within this facility.

On a more optimistic note, there are patrons who feel confident recommending Manor Care Potomac based on positive personal encounters that underscore professionalism among specific staff members and overall good service quality during rehabilitation stays. Regardless of these affirmations about aspects like cleanliness and food quality—the stark contrasts between experiences depict a multifaceted reality where potential residents may face vastly different standards depending on individual caregiver commitment.

In conclusion, prospective residents and their families considering Manor Care Potomac should weigh both sides carefully—while several enjoy pleasant visits marked by kindness from parts of the staff or effective therapies contributing positively towards recovery goals, countless others remain dissatisfied due mainly to poor communication practices or lapses in care continuity that lead to distressing outcomes for residents requiring reliable support systems during vulnerable life transitions.

This area of Potomac, Maryland offers convenience and accessibility for seniors looking to settle in a vibrant community. With several pharmacies nearby, including CVS and Walgreens, access to healthcare services is readily available. In addition, there are numerous parks for outdoor activities and relaxation, such as Falls Road Park and Great Falls Park. The presence of reputable hospitals like Adventist HealthCare Shady Grove Medical Center ensures quality medical care in the vicinity. There are also plenty of dining options ranging from casual eateries like McDonald's to more upscale choices like Sichuan Pavilion. Transportation is easily accessible with metro stations like Rockville and Twinbrook nearby, making it convenient for seniors to travel around the area. Places of worship, such as Rockville Evangelical Mission and McLean Islamic Center, provide spiritual support for those seeking a religious community. Overall, this part of Potomac offers a well-rounded lifestyle with amenities catered towards the needs of seniors.

Pharmacies

• CVS Pharmacy (2.5 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.5 miles)
• Safeway Pharmacy (4.6 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (4.7 miles)

Parks

• Falls Road Park (2.6 miles)
• Great Falls Park (3.7 miles)
• Chesapeake and Ohio Canal National Historic Park (4.6 miles)
• Aberdeen Park (5.5 miles)
• Winding Creek Local Park (6.3 miles)
• Bohrer Park (7 miles)
• Rock Creek Regional Park (7.2 miles)

Theaters

• AMC Montgomery 16 (3 miles)
• AMC DINE-IN Rio Cinemas 18 (5.8 miles)
• ShowPlace ICON at The Boro (7.6 miles)
• AMC Tysons Corner 16 (7.9 miles)

Restaurants

• Founding Farmers (3.2 miles)
• Menchie's Westfield Montgomery Mall (3.2 miles)
• McDonald's (4.7 miles)
• Silver Diner (4.7 miles)
• Sichuan Pavilion (4.8 miles)
• McDonald's (5.5 miles)
• First Watch (5.7 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (4.6 miles)
• Sibley Memorial Hospital (8.3 miles)

Cafes

• Starbucks (4.6 miles)
• Starbucks (5.7 miles)
• Silver Diner (5.8 miles)
• Tatte Bakery & Cafe (6.8 miles)
• Starbucks (6.9 miles)
• Bluestone Lane Tysons Boro Café (7.7 miles)
• Paris Baguette (7.7 miles)

Transportation

• Hertz Rent A Car (4.6 miles)
• Rockville Metro Station (4.7 miles)
• Twinbrook Metro Station (4.9 miles)
• Grosvenor-Strathmore Metro Station (5.3 miles)
• Medical Center Metro Station (6.1 miles)
• Shady Grove Metro Station (6.4 miles)
• Bethesda Metro Station (6.7 miles)

Physicians

• The Centers For Advanced Orthopaedics (4.8 miles)
• Occupational Health Consultants (4.9 miles)
• Potomac Pediatrics (5.2 miles)
• Potomac Valley Pediatrics (6.2 miles)
• Capitol Medical Group (7.3 miles)
• Family Allergy & Asthma Care (7.6 miles)
• Tibor E Frekko (7.7 miles)

Places of Worship

• Rockville Evangelical Mission (6.9 miles)
• McLean Islamic Center (7.1 miles)