Manor Care Health Services - Potomac
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10714 Potomac Tennis Lane, Potomac, MD 20854
For more information about senior living options: (844) 490-3973
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The place and staff are very awesome. Her aunt is in a place she loves. The staff were friendly, welcoming, and helpful. The family member's roommate received quick, cheerful assistance. The receptionist was helpful and respectful. The PT and OT provided exceptional, high-quality therapy. Montcare Potomac is described as the best rehab center they've ever had. The facility is clean, well kept, and inviting. The nurses were gentle yet thorough and made her feel like family.
The facility delivered the worst care experiences, with largely inattentive, impersonal, and sometimes rude staff. The discharge process was chaotic, with missing critical prescription information and delays in essential medications. The staff were described as miserable and taking out frustration on patients, with poor interdepartmental communication. One review called the care "absolutely awful," citing attitudes and dirty conditions and medication errors or omissions. A sister's experience described a tiny room, uncaring staff, random physical therapy, laundry mix-ups, and slow responses to call bells. Scheduling and coordination were inconsistent, causing pain meds to be irregular or delayed and therapy planning to be poorly organized. The food quality was terrible, forcing family members to supply meals. Absenteeism and inconsistent staffing were cited, leading to unhelpful and unreliable care. There was strong advice to avoid Manor Care Potomac due to a pattern of poor care.Manor Care Health Services - Potomac is best suited for seniors who are focused on aggressive rehabilitation in a clean, patient-centered environment and who value genuinely compassionate care from a team that feels accessible and responsive. The rehab-forward model at this community is its defining strength: consistent praise for physical therapy and occupational therapy, with residents and families noting meaningful progress and dedicated therapists who push for real gains. The setting itself reinforces comfort - clean, well-kept spaces, welcoming front-desk staff, and an atmosphere that many describe as warm and family-like. For families prioritizing visible rehab outcomes and a first-hand impression of attentive, respectful care, this facility often checks the right boxes.
That said, there are clear reasons some families would want to consider alternatives. Several reviews highlight serious consistency concerns that cannot be glossed over. Complaints range from disorganized discharge processes and missing critical prescription information to inconsistent medication administration and long wait times for basic assistance. A number of visitors describe staff who are inattentive or curt, and some recount sporadic communication between departments. These reports stand in tension with the more uniformly positive experiences and suggest that reliability and seamless coordination are not universal strengths here. For loved ones whose non-negotiables include flawless medication management and predictable service, a careful comparison with other options is warranted.
The strongest evidence in favor of Manor Care Potomac is the rehab team's effectiveness and the overall, patient-focused care culture. Therapists are repeatedly praised for their knowledge, intensity, and the ability to tailor programs to each resident's needs. Nursing staff receive many affirmations for gentleness, thoroughness, and a genuine sense of empathy. The facility's cleanliness and upkeep are repeatedly cited as high points, as is the welcoming environment for visitors. The combination of strong therapy results, attentive nursing care, and a pleasant atmosphere can substantially offset many daily frustrations for families who are able to stay closely engaged with the care plan and monitor progress.
However, the negative experiences cannot be dismissed, and they illuminate real risk for certain residents. When care breaks down, the consequences are immediate and painful: delays in medication administration, unclear or delayed discharge instructions, and a perception of rude or overwhelmed staff. Some reviews also describe inconsistent scheduling for therapies, with families needing to advocate to ensure treatment times and goals are clearly communicated. A few families report that what starts as a strong impression of professionalism can deteriorate, especially during transitions, which raises valid concerns for those who depend on steady routines and reliable follow-through in the weeks after a hospital stay.
To navigate the decision, families should approach Manor Care Potomac with a clear checklist. Request a detailed, written daily rehab schedule and a named point of contact for care coordination, ideally a case manager or social worker who can provide timely updates. Inquire about medication administration policies, the process for deciphering discharge instructions, and how staffing levels vary across shifts and weekends. Tour multiple units, speak with current residents and families, and ask for examples of how concerns are resolved by upper management. Confirm language support and cultural sensitivity if those are relevant, and gauge the facility's responsiveness to feedback by asking about recent changes made in response to family input.
In the end, Manor Care Potomac stands out as a strong option for rehab-focused seniors who value a clean, welcoming environment and a staff that demonstrates real warmth and professional capability. The program's rehabilitation outcomes, paired with consistent commendations for caring nurses and attentive therapy teams, create a compelling case for many families. Yet it is not the right fit for every situation. Where medication reliability, discharge coordination, and unwavering day-to-day consistency are non-negotiable, families should scrutinize those processes closely or consider alternatives with a documented track record in these areas. For the right resident and the right family, this facility can be a transformative, healing environment; for others, a more tightly coordinated option may be preferable.
158 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Washington Dulles International (15 miles away) Ronald Reagan Washington National (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manor Care Health Services - Potomac, located in Potomac, MD, is an assisted living community that offers a wide range of amenities and care services for its residents. The community provides a comfortable and enjoyable living environment with fully furnished apartments that include private bathrooms and kitchenettes.
Residents can take advantage of various amenities such as a beauty salon, fitness room, gaming room, small library, and outdoor spaces such as a garden. The community also offers Wi-Fi/high-speed internet access, cable or satellite TV for entertainment purposes. Additionally, there is community-operated transportation available for non-medical needs as well as transportation arrangements to doctors' appointments.
Care services at Manor Care Health Services - Potomac include 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by the staff. Medication management and meal preparation tailored to specific dietary restrictions are also offered. A mental wellness program is available to support residents' emotional health.
The dining experience at Manor Care Health Services - Potomac is focused on meeting special dietary restrictions of the residents. Restaurant-style dining is provided in a cozy dining room setting.
Engaging activities are an important part of the community's offerings. Residents can participate in resident-run activities, scheduled daily activities organized by the staff, fitness programs to promote physical well-being, and planned day trips for recreational purposes. Concierge services are available to assist residents with any additional needs they may have.
Located in Potomac, MD, Manor Care Health Services - Potomac enjoys easy access to nearby amenities including cafes, parks, pharmacies, restaurants, theaters, physicians' offices and hospitals.
Overall, Manor Care Health Services - Potomac provides a supportive assisted living community where residents can enjoy a comfortable lifestyle with personalized care services and engaging activities that promote their overall well-being.
This area of Potomac, Maryland offers convenience and accessibility for seniors looking to settle in a vibrant community. With several pharmacies nearby, including CVS and Walgreens, access to healthcare services is readily available. In addition, there are numerous parks for outdoor activities and relaxation, such as Falls Road Park and Great Falls Park. The presence of reputable hospitals like Adventist HealthCare Shady Grove Medical Center ensures quality medical care in the vicinity. There are also plenty of dining options ranging from casual eateries like McDonald's to more upscale choices like Sichuan Pavilion. Transportation is easily accessible with metro stations like Rockville and Twinbrook nearby, making it convenient for seniors to travel around the area. Places of worship, such as Rockville Evangelical Mission and McLean Islamic Center, provide spiritual support for those seeking a religious community. Overall, this part of Potomac offers a well-rounded lifestyle with amenities catered towards the needs of seniors.
Manor Care Health Services - Potomac is located at 10714 Potomac Tennis Lane, Potomac, MD 20854 in Montgomery County, Maryland
Manor Care Health Services - Potomac on seniors.fyi includes 13 photos including images showing interior, dining, decor, chandelier, building, landscaping, bedroom, windows, and more.
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Interior
Decor
Living Room
Building
Bedroom
Windows
Dining
Landscaping
Entrance
Chandelier
Exercise Equipment
Rehabilitation
