Avita of Stroudwater

Pros

• The staff at Avita of Stroudwater was consistently described as patient, caring, and respectful towards residents' needs.
• Communication from the medical staff to families was frequent and appreciated during difficult times.
• Stroudwater Lodge offered a beautiful and upscale environment that felt more like a high-end hotel.
• Residents at Stroudwater Lodge appeared happy and well cared for, with attentive staff members.
• The community provided various activities, good food, and clean facilities, making it an attractive option for residents.
• Avita thoughtfully evaluates prospective residents to ensure they are placed in the most appropriate community within the facility, enhancing their comfort.
• Staff at both Avita and Stroudwater Lodge were noted for being accommodating and friendly during tours and visits.

Cons

• The staff at Avita of Stroudwater showed a lack of compassion and communication during critical moments, such as not allowing family members to say goodbye to their dying loved ones.
• Residents were left unattended, with some seen sleeping at tables and others wandering around without help, indicating inadequate staffing levels.
• Avita’s handling of residents' personal belongings was disrespectful, as items were packed up and discarded without family communication.
• The facility attempted to charge the deceased grandfather for services rendered during his last days, reflecting greed rather than care.
• The sales director's professionalism was lacking during tours, leading to dissatisfaction and concern about the quality of care available.
• The community oversold its capabilities in providing care, leading families to realize their loved ones needed more support than what was offered.
• For residents with difficult behaviors or high needs, the environment may not be suitable due to possible shortcomings in handling such situations.
• Families felt misled by incorrect information regarding available programs and security measures within the community.

Review

The experience of families at Avita of Stroudwater and Stroudwater Lodge highlights the diverse range of care and services provided by these assisted living facilities, painting a complex picture of both dedication and disappointment. Reviews emphasize the compassion shown by the staff at Avita, especially during difficult times. One visitor praised how the medical staff maintained communication with the family throughout their loved one's decline, noting that no one felt afraid or unhappy in this environment. Such positive experiences underline the commitment to patient-centered care, which many find invaluable during challenging periods like terminal illness. The collaboration between hospice staff and Avita employees was also highlighted as exemplary, contributing to making a tough year as manageable as possible.

Conversely, criticism directed toward Avita underscores significant operational shortcomings that impacted another family's experience profoundly. A visitor described heartbreaking circumstances surrounding their grandfather's passing, emphasizing a lack of clear communication regarding visitation policies during COVID-19 restrictions. This situation intensified feelings of loss when they were unable to say goodbye at such a critical time. They voiced concerns about inadequate handling of their grandfather’s belongings after his passing, expressing anger over what they perceived as disrespectful treatment by staff — particularly regarding his wedding band, which had not been returned despite promises.

In contrast to negative experiences reported at Avita, Stroudwater Lodge received commendations for its luxurious atmosphere akin to a high-end hotel setting. Reviewers highlighted its modern design and extensive amenities, including dining options and activities designed to engage residents actively. Many commented on how well-staffed it appeared during visits, noting that residents seemed engaged and happy within this upscale environment. Tour experiences were generally positive; prospective residents frequently remarked on friendly interactions with knowledgeable staff members who made them feel welcomed.

However, even amid praise for its high-quality accommodations at Stroudwater Lodge, some visitors raised valid concerns regarding levels of care for residents requiring more assistance than what was offered. One reviewer cited instances where residents appeared unattended or disengaged from activities—highlighting inadequacies in staffing levels that could lead to neglectful situations in an assisted living context where oversight is crucial for resident safety and wellbeing. There were mentions of selling services that may not have aligned with actual capabilities; thus it becomes essential for families considering placement in such facilities to inquire thoroughly about available care options.

Families exploring these two facilities often faced challenges while weighing their choices against the backdrop of emotional experiences tied to caring for aging relatives. While some acknowledged daily activities offered at both locations created an engaging environment — potentially beneficial for older adults seeking social interaction — others recommended vigilance concerning how these programs align with individual needs and abilities. Prospective residents should be aware that certain styles of caregiving might not suit every personality or level of health adequately.

As families continue navigating these decisions fraught with emotion and complexity, clear communication stands out as a key theme across reviews—both desired and occasionally lacking within these communities' operations. Visitors are encouraged to delve deeply into discussions about available services while maintaining awareness of personal needs related to healthcare requirements as well as emotional support systems in place within each community's matrix offering compassionate care amidst increasingly nuanced choices defined by individual circumstances in later life stages.

This part of Westbrook, Maine presents a convenient and accessible location for senior living. With several pharmacies, physicians' offices, and hospitals in close proximity, residents can easily access healthcare services. There are also a variety of dining options nearby, ranging from casual eateries like McDonald's to more upscale restaurants such as Bakers Bench. For those who enjoy cafes, there are several options within a short driving distance. In terms of transportation, Portland International Jetport is only 2.5 miles away, providing easy access for travel needs. Additionally, there are places of worship nearby for spiritual support and community involvement. Overall, this area offers a mix of amenities and services that cater to the needs of seniors looking for a convenient and comfortable living environment.

Pharmacies

• Omnicare of Maine Westbrook (0.7 miles)
• Hannaford Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Shaw's Pharmacy (1.5 miles)
• Target Pharmacy (2.1 miles)
• Hannaford Bros (2.4 miles)

Physicians

• Nano Dentistry (0.9 miles)
• Dr. Linford J. Stillson, DO (1 miles)
• Scott P Williams MD (1.2 miles)
• Spectrum Medical Group (1.6 miles)
• Mercy Express Care (1.6 miles)
• Maine Medical Center - Carol Ann Dean MD (1.6 miles)
• Maine Proctology Center (1.7 miles)

Restaurants

• Bakers Bench (1 miles)
• Mr Bagel-Westbrook (1 miles)
• China Villa (1.1 miles)
• McDonald's (1.4 miles)
• Firehouse Subs (1.4 miles)
• Smiling Hill Farm (1.7 miles)
• Burger King (1.7 miles)

Cafes

• Roots Cafe (1 miles)
• Starbucks (2.2 miles)
• Coveside Coffee (3.6 miles)
• The Holy Donut (4 miles)
• Tandem Coffee + Bakery (4.3 miles)
• Yordprom Coffee Shop (4.3 miles)
• Aroma Joe's (4.4 miles)

Hospitals

• Mercy Hospital (1.6 miles)
• Maine Medical Center-Brighton Campus (3.1 miles)
• HealthSouth (3.1 miles)
• Mercy Hospital (3.8 miles)
• Mercy Hospital (3.8 miles)
• The Barbara Bush Children's Hospital (4 miles)
• Maine Medical Center - Chaplain's Office (4 miles)

Transportation

• Portland International Jetport (PWM) (2.5 miles)
• Northeast Air (2.5 miles)
• PWM Baggage Claim (2.5 miles)
• Portland Transportation Center (3.2 miles)

Places of Worship

• Thornton Heights United Methodist Church (3.7 miles)

Theaters

• Prides Corner Drive-In (4.1 miles)

Parks

• Western Promenade Park (4.1 miles)
• Thompsons Point (4.2 miles)
• Deering Oaks Park (4.2 miles)