Springbrook Center

Pros

• The nurses at Springbrook were described as very nice and accommodating.
• One of the nurse's aides was noted to be very good and attentive to the residents.
• The private room for one resident was mentioned as being nice and clean, despite concerns about maintenance.
• Some aspects of the facility, like having a private bathroom, were appreciated by the family members.

Cons

• The facility exhibited extremely poor communication between the staff, residents, and caregivers.
• Residents often received uncaring and uninterested attention from the staff.
• Call bell responses were delayed by up to 30-40 minutes unless someone went to find a nurse personally.
• There was a worrying lack of senior staff available on weekends to address care or medication requests.
• The rehabilitation efforts were minimal, leaving residents no better off than when they arrived.
• The food served at the facility was described as disgusting, prompting families to bring in meals from outside.
• The overall condition of the facility was dingy and depressing, contributing to an unpleasant atmosphere.
• Personal care for residents was deemed atrocious, with complaints about hygiene being consistently ignored.
• There were incidents where critical information regarding resident health was not communicated to family members.
• Many residents who were unable to advocate for themselves received inadequate attention and care throughout their stay.

Review

The accounts of various individuals regarding their experiences at Springbrook Center for rehabilitation paint a troubling picture of the facility's standards for care, communication, and overall environment. Many reviews highlight a severe lack of effective communication among staff members, between staff and patients, and with patients' families. One reviewer detailed the struggles faced as a caregiver for their father. Despite spending countless hours at the facility in November 2023, they encountered what they described as "extremely poor communication." The staff's indifference toward concerns about the patient's well-being further exacerbated an already difficult situation. This lack of attention was particularly alarming when it came to responding to call bells; reports indicated that requests for assistance often went unanswered for extended periods—sometimes up to 30-40 minutes.

In addition to communication woes, several reviewers expressed deep dissatisfaction with the quality of food served at Springbrook Center. Comments ranged from referring to meals as "disgusting" to situations where family members felt compelled to bring outside food due to the inadequacy of what was being provided. Such comments reveal not only a failure in catering to patient dietary needs but also highlight how critical nutrition is in rehabilitation settings. A review emphasized this point by saying that they emerged from their rehabilitation experience no better than when they had entered due to insufficient effort put into recovery programs.

Moreover, while some nursing staff received praise for kindness and accommodation, numerous reviews criticized the overall level of staff engagement with residents. The pattern seems consistent: direct care appeared scanty unless family members intervened or advocated vigorously on behalf of their loved ones. A reviewer recounted instances where relatives were met with apathy despite voicing serious concerns about care levels—as seen in one tragic case where a resident was sent unresponsive to the hospital after enduring an evident fall without appropriate follow-up or explanation given to family members.

The cleanliness and maintenance of Springbrook Center were also highlighted negatively across multiple reviews. One account mentioned an overwhelming odor reminiscent of urine permeating common areas upon entering the facility—a deterring factor that contributes distressingly to visitor impressions and possibly impacts resident comfort and dignity as well. Although private rooms were mentioned as being clean, overall maintenance seemed lacking. Facilities designed to support vulnerable populations should prioritize hygiene not just superficially but throughout all areas used by residents.

Further compounding these issues of neglect were anecdotes related directly to personal care—or rather, its glaring absence—of residents themselves. A caregiver described harrowing scenarios where their mother constantly suffered from inadequate hygiene practices, resulting in foul odors emanating from her person due entirely to neglectful scheduling by caregivers implementing baths or showers only begrudgingly when complaints arose repeatedly from family members.

It’s evident that systemic problems exist within Springbrook Center's operations impacting both care quality and patient safety dramatically—issues exacerbated over weekends when higher-level oversight was seemingly absent according to some accounts; decisions about necessary medical adjustments often languished until weekdays resumed normal staffing levels.

The combined weight of these experiences leads many reviewers unequivocally recommending against placing loved ones into this facility—a sentiment encapsulated powerfully by one dissatisfied individual who claimed it was “the worst place” they had ever encountered during rehabilitation efforts yielding no positive outcomes whatsoever during their stay there instead leaving emotional scars along with physical limitations unchanged post-respective treatments offered inside those walls again demonstrating how vital constructive reform must occur urgently if conditions are expected improve moving forward before irreparable damage limits future prospects altogether.

Pharmacies

• Hannaford Pharmacy (0.7 miles)
• Omnicare of Maine Westbrook (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.1 miles)
• Shaw's Pharmacy (1.6 miles)
• Target Pharmacy (2.3 miles)
• Hannaford Bros (2.6 miles)

Physicians

• Nano Dentistry (0.7 miles)
• Dr. Linford J. Stillson, DO (0.8 miles)
• Scott P Williams MD (1.1 miles)
• Mercy Express Care (1.4 miles)
• Maine Proctology Center (1.6 miles)
• Spectrum Medical Group (1.7 miles)
• Maine Medical Center - Carol Ann Dean MD (1.8 miles)

Restaurants

• Bakers Bench (0.8 miles)
• Mr Bagel-Westbrook (0.9 miles)
• China Villa (0.9 miles)
• McDonald's (1.4 miles)
• Firehouse Subs (1.4 miles)
• Smiling Hill Farm (1.7 miles)
• Burger King (1.7 miles)

Cafes

• Roots Cafe (0.9 miles)
• Starbucks (2.4 miles)
• Coveside Coffee (3.7 miles)
• The Holy Donut (4.2 miles)
• Aroma Joe's (4.2 miles)
• Tandem Coffee + Bakery (4.4 miles)
• Yordprom Coffee Shop (4.5 miles)

Hospitals

• Mercy Hospital (1.5 miles)
• Maine Medical Center-Brighton Campus (3.2 miles)
• HealthSouth (3.2 miles)
• Mercy Hospital (3.7 miles)
• Mercy Hospital (3.9 miles)
• The Barbara Bush Children's Hospital (4.2 miles)
• Maine Medical Center - Chaplain's Office (4.2 miles)

Transportation

• Portland International Jetport (PWM) (2.7 miles)
• Northeast Air (2.7 miles)
• PWM Baggage Claim (2.7 miles)
• Portland Transportation Center (3.4 miles)

Places of Worship

• Thornton Heights United Methodist Church (3.9 miles)

Theaters

• Prides Corner Drive-In (4 miles)

Parks

• Western Promenade Park (4.3 miles)
• Deering Oaks Park (4.3 miles)
• Thompsons Point (4.3 miles)
• Shaw Gym (4.4 miles)