Springbrook Center in Westbrook, ME

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  • Interior

    A well-lit bedroom with a single bed, window, air conditioner, and a bouquet of flowers on the bedside table.

  • Decor

    A cozy living room with a fireplace, comfortable seating, and decorative elements such as flowers and artwork.

  • Living Room

    A cozy living room featuring stylish furniture, a fireplace, and decorative flowers.

  • Building

    A commercial building with vehicles parked in front under a cloudy sky.

  • Architecture

    A charming two-story white house with a welcoming front porch and a beautifully landscaped garden.

  • Bedroom

    A cozy bedroom featuring a bed, vibrant flowers by the window, an air conditioning unit, and a mounted television.

  • Dining

    A well-appointed dining area with tables set for a formal meal, featuring blue tablecloths and decorative centerpieces.

  • Landscaping

    A serene outdoor scene featuring a lush green tree and blooming flowers along a fence.

  • Exercise Equipment

    A well-equipped physical therapy room featuring exercise balls, balance bars, and rehabilitation equipment.

  • Table Settings

    A beautifully set dining area featuring blue tablecloths and floral centerpieces, ideal for an inviting dining experience.

Springbrook Center in Westbrook, ME

Springbrook Center is a nursing home community in Westbrook, ME.

Information last verified:

300 Spring Street, Westbrook, ME 04092

For more information about senior living options: (866) 208-4318

3.8 from 96 reviews
5 stars
58
4 stars
8
3 stars
2
2 stars
4
1 stars
24

Overall Review of Springbrook Center

common 24 reviews mention this

Staff kindness shows up often

Residents and visitors repeatedly describe staff as kind, cheerful, and professional.

Many reviews emphasize the way staff interact with residents and families—patient, attentive, and willing to help. Several visitors also mention feeling safe because of staff responsiveness, bedside care, and professional check-ins. Even some critical reviews acknowledge that certain caregivers were pleasant or accommodating, suggesting that experiences vary by person and shift.

caveat 10 reviews mention this

Call bells and meds draw complaints

Some residents describe delays with call-bell responses and medication timing.

A recurring theme is that families had to wait too long for help after pressing call buttons, or that medications were delayed. A few reviews describe situations where staff were slow to retrieve needed items like inhalers, or where medication issues led to serious problems. Others describe being unable to get timely attention unless family members advocated directly during visits.

caveat 9 reviews mention this

Food quality is split

Dining reviews are mixed, with both praise for special meals and frequent complaints about everyday food.

Some residents and visitors describe meals positively, including specific holiday and barbecue experiences with home-style sides and desserts. At the same time, multiple reviews criticize the regular food as deplorable, inedible, or arriving cold, and some say it wasn’t appropriate for what the person could eat. A few families also describe having to bring food in when they weren’t satisfied with what was served.

caveat 10 reviews mention this

Cleanliness and room upkeep vary

Reviews point to inconsistent cleanliness, from praised rooms to reports of poor upkeep.

Several reviews say rooms were clean and even note there was no odor, along with a well-kept building. Other reviews are far more negative, describing issues like rooms not cleaned regularly, unpleasant odors, dirty floors or linens, and pest-related concerns. Taken together, reviews suggest the cleanliness experience may depend on unit conditions and staffing.

caveat 7 reviews mention this

Communication with families is frustrating

Multiple reviews describe poor communication with families and limited follow-through.

Several families report difficulty getting updates, returning calls, or receiving timely information about care planning and changes. Others describe feeling ignored when asking for help or clarification, including situations where family members had to follow up repeatedly or coordinate care on their own. While some reviews highlight quick check-ins and responsiveness, the overall pattern includes recurring communication breakdowns in critical accounts.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Portland International Jetport (3 miles away) Portland International Jetport (3 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Hannaford Pharmacy (0.7 miles)
  • Omnicare of Maine Westbrook (0.7 miles)
  • CVS Pharmacy (0.9 miles)
  • Walgreens (1.1 miles)
  • Shaw's Pharmacy (1.6 miles)
  • Target Pharmacy (2.3 miles)
  • Hannaford Bros (2.6 miles)

Physicians

  • Nano Dentistry (0.7 miles)
  • Dr. Linford J. Stillson, DO (0.8 miles)
  • Scott P Williams MD (1.1 miles)
  • Mercy Express Care (1.4 miles)
  • Maine Proctology Center (1.6 miles)
  • Spectrum Medical Group (1.7 miles)
  • Maine Medical Center - Carol Ann Dean MD (1.8 miles)

Restaurants

  • Bakers Bench (0.8 miles)
  • Mr Bagel-Westbrook (0.9 miles)
  • China Villa (0.9 miles)
  • McDonald's (1.4 miles)
  • Firehouse Subs (1.4 miles)
  • Smiling Hill Farm (1.7 miles)
  • Burger King (1.7 miles)

Cafes

  • Roots Cafe (0.9 miles)
  • Starbucks (2.4 miles)
  • Coveside Coffee (3.7 miles)
  • The Holy Donut (4.2 miles)
  • Aroma Joe's (4.2 miles)
  • Tandem Coffee + Bakery (4.4 miles)
  • Yordprom Coffee Shop (4.5 miles)

Hospitals

  • Mercy Hospital (1.5 miles)
  • Maine Medical Center-Brighton Campus (3.2 miles)
  • HealthSouth (3.2 miles)
  • Mercy Hospital (3.7 miles)
  • Mercy Hospital (3.9 miles)
  • The Barbara Bush Children's Hospital (4.2 miles)
  • Maine Medical Center - Chaplain's Office (4.2 miles)

Transportation

  • Portland International Jetport (PWM) (2.7 miles)
  • Northeast Air (2.7 miles)
  • PWM Baggage Claim (2.7 miles)
  • Portland Transportation Center (3.4 miles)

Places of Worship

  • Thornton Heights United Methodist Church (3.9 miles)

Theaters

  • Prides Corner Drive-In (4 miles)

Parks

  • Western Promenade Park (4.3 miles)
  • Deering Oaks Park (4.3 miles)
  • Thompsons Point (4.3 miles)
  • Shaw Gym (4.4 miles)

Frequently Asked Questions

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