Springbrook Center in Westbrook, ME
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300 Spring Street, Westbrook, ME 04092
For more information about senior living options: (844) 490-3973
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The environment is very lovely and friendly. The staff are gracious, caring, and attentive to residents. Dining services are excellent, with a wonderful Labor Day barbecue and very good meals. The building is clean and well taken care of, and the CNAs demonstrate genuine care for the residents. The staff are kind, accommodating, and make visitors feel safe. Nursing care is excellent and therapists are awesome, with professional and caring staff. Doctors and social workers take time to listen and thoughtfully address concerns. The new entry system is efficient, making check-ins quick. Families consistently note that the staff are amazing and dedicated to delivering good care.
They describe the facility as grossly understaffed, with medications arriving hours late and call bells left unanswered for long periods. They say the meals are often inedible or poorly prepared and not fit for residents. They note dirty, unsafe conditions, including dirty floors, bad odors, and infestations like cockroaches or mice. They report neglectful care, such as missed showers, dehydration, untreated wounds, and delayed medical attention. They view the staff as uncaring or uninterested, with poor communication and even rude behavior. They highlight cramped, shared rooms with little privacy and inadequate space for visitors. They complain of poor communication with families and a lack of timely updates, especially on weekends. They point to safety and maintenance problems, including broken equipment and missing personal belongings. They state the facility is a disgrace and advise others not to use it. They recount serious incidents of abuse or neglect, including improper care and harm to residents, and that families were not informed.Springbrook Center in Westbrook, ME is best suited for families that can actively supervise care and advocate for their loved one, and for residents who benefit from a warm, personable staff culture and strong rehabilitation services. When staffing holds, families report attentive nurses, capable therapists, and genuinely kind aides who can help residents progress and feel seen. The dining service, at its best, delivers meal experiences that residents remember, and the facility's social interactions, volunteer support, and station-to-station attention from kitchen staff create moments of genuine care. For someone who wants a friendly, approachable atmosphere with accessible therapists and a willingness to engage daily with staff, this facility can feel reassuring in the moment.
Those considering alternatives should note several red flags that recur across many reviews. If medical acuity is higher, if consistent, timely medication management is essential, or if a long-term environment with rigorous cleanliness and pest control standards is non-negotiable, Springbrook may fall short. Families prioritizing privacy and spacious rooms should expect and plan around shared quarters or smaller, singles-on-their-own that can feel cramped. Those who cannot dedicate time to ongoing oversight or who require highly reliable communication and documentation may find another facility safer and more responsive. In short, Springbrook is not recommended for elders with complex medical needs or for households unwilling to engage in sustained near-daily follow-up.
The strongest positives - dedicated staff, approachable nurses and therapists, and moments of exemplary kitchen and dining service - do not consistently counterbalance several systemic downsides. When the care team is fully staffed, residents experience kindness, patience, and real attentiveness that can translate into meaningful progress in rehab and daily comfort. The positive experiences around meals and social touches - Thanksgiving dinners, special desserts, and staff who go above and beyond for family involvement - illustrate that compassionate care is possible. Yet these bright spots are unevenly distributed and hinge on current staffing levels, shift coverage, and the specific unit a resident occupies.
By contrast, the recurring cons present substantial risk and disruption. Chronic understaffing manifests as long call-bell waits, delayed medication administration, and limited attention to individual needs. Reports of dirty rooms, odors, heat in rooms, collapsing turnstile-like management on weekends, and even infestations paint a troubling picture of consistency and safety gaps. Communication gaps between office staff, nursing, and families - often described as unreliable or delayed - erode trust and complicate discharge planning, treatment updates, and daily routines. Privacy and room quality suffer in quad or cramped setups, and losses of personal items or mislaid clothing create ongoing frustration and anxiety for families.
The effective use of Springbrook's strengths depends on rigorous risk management. Prospective families should insist on clear, written care plans with assigned nurses and therapists, confirm weekend staffing levels, and request proactive communication protocols that bind staff to timely updates. Demand assurances about medication safety, temperature control, pest management, and room readiness before admission. If the decision leans toward Springbrook, prepare for a model of care that works best when families are present, engaged, and ready to step in to supervise daily routines and coordinate services. Without that level of involvement, risks noted in multiple reviews tend to reassert themselves.
Ultimately, Springbrook Center offers a workable option for active families seeking rehabilitation and a supportive, personable environment, provided the care plan is robust and oversight remains constant. If a family cannot sustain that level of engagement, or if consistent cleanliness, timely care, and predictable daily care are non-negotiable, alternatives deserve serious consideration. The facility can deliver meaningful, compassionate care in the right circumstances, but the prevailing pattern across reviews suggests caution: verify staffing, insist on accountability, and benchmark expectations before making a commitment.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International Jetport (3 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Springbrook Center in Westbrook, ME is a fully furnished assisted living community that offers a wide range of amenities and care services to ensure that residents have a comfortable and enjoyable living experience. Each apartment comes with cable or satellite TV, a kitchenette, Wi-Fi/high-speed internet access, and a telephone for convenience. Housekeeping services are provided to maintain cleanliness and tidiness.
At Springbrook Center, residents can enjoy delicious and nutritious meals prepared by the staff in the dining room. Special dietary restrictions can be accommodated to suit individual needs. The community also offers move-in coordination services to assist new residents during their transition.
The dedicated staff at Springbrook Center provides 24-hour supervision as well as assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure that residents take their medications properly and on time. Coordination with healthcare providers is done to meet any additional medical needs.
In terms of recreation and socialization, Springbrook Center offers scheduled daily activities for residents to participate in. These activities promote mental wellness and provide opportunities for social interaction among residents. Additionally, there are various nearby amenities such as cafes, parks, pharmacies, restaurants, hospitals, transportation options, places of worship, and theaters that offer convenience and accessibility.
Overall, Springbrook Center strives to provide a comfortable and supportive environment where seniors can enjoy their retirement years while receiving the necessary care they need.
Springbrook Center is located at 300 Spring Street, Westbrook, ME 04092 in Cumberland County, Maine
Springbrook Center on seniors.fyi includes 12 photos including images showing interior, dining, decor, bedroom, living room, fireplace, windows, hospital bed, and more.
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Interior
Decor
Living Room
Building
Architecture
Bedroom
Dining
Landscaping
Exercise Equipment
Table Settings
