Springbrook Center

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  • Interior

    A well-lit bedroom with a single bed, window, air conditioner, and a bouquet of flowers on the bedside table.

  • Decor

    A cozy living room with a fireplace, comfortable seating, and decorative elements such as flowers and artwork.

  • Living Room

    A cozy living room featuring stylish furniture, a fireplace, and decorative flowers.

  • Building

    A commercial building with vehicles parked in front under a cloudy sky.

  • Architecture

    A charming two-story white house with a welcoming front porch and a beautifully landscaped garden.

  • Bedroom

    A cozy bedroom featuring a bed, vibrant flowers by the window, an air conditioning unit, and a mounted television.

  • Dining

    A well-appointed dining area with tables set for a formal meal, featuring blue tablecloths and decorative centerpieces.

  • Landscaping

    A serene outdoor scene featuring a lush green tree and blooming flowers along a fence.

  • Exercise Equipment

    A well-equipped physical therapy room featuring exercise balls, balance bars, and rehabilitation equipment.

  • Table Settings

    A beautifully set dining area featuring blue tablecloths and floral centerpieces, ideal for an inviting dining experience.

Springbrook Center

300 Spring Street, Westbrook, ME 04092

For more information about senior living options: (844) 490-3973

1.3 from 4 reviews
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Skilled Nursing Facility

Overall Review of Springbrook Center

Pros

  • pro The nurses at Springbrook were described as very nice and accommodating.
  • pro One of the nurse's aides was noted to be very good and attentive to the residents.
  • pro The private room for one resident was mentioned as being nice and clean, despite concerns about maintenance.
  • pro Some aspects of the facility, like having a private bathroom, were appreciated by the family members.

Cons

  • pro The facility exhibited extremely poor communication between the staff, residents, and caregivers.
  • pro Residents often received uncaring and uninterested attention from the staff.
  • pro Call bell responses were delayed by up to 30-40 minutes unless someone went to find a nurse personally.
  • pro There was a worrying lack of senior staff available on weekends to address care or medication requests.
  • pro The rehabilitation efforts were minimal, leaving residents no better off than when they arrived.
  • pro The food served at the facility was described as disgusting, prompting families to bring in meals from outside.
  • pro The overall condition of the facility was dingy and depressing, contributing to an unpleasant atmosphere.
  • pro Personal care for residents was deemed atrocious, with complaints about hygiene being consistently ignored.
  • pro There were incidents where critical information regarding resident health was not communicated to family members.
  • pro Many residents who were unable to advocate for themselves received inadequate attention and care throughout their stay.

Review

The accounts of various individuals regarding their experiences at Springbrook Center for rehabilitation paint a troubling picture of the facility's standards for care, communication, and overall environment. Many reviews highlight a severe lack of effective communication among staff members, between staff and patients, and with patients' families. One reviewer detailed the struggles faced as a caregiver for their father. Despite spending countless hours at the facility in November 2023, they encountered what they described as "extremely poor communication." The staff's indifference toward concerns about the patient's well-being further exacerbated an already difficult situation. This lack of attention was particularly alarming when it came to responding to call bells; reports indicated that requests for assistance often went unanswered for extended periods—sometimes up to 30-40 minutes.

In addition to communication woes, several reviewers expressed deep dissatisfaction with the quality of food served at Springbrook Center. Comments ranged from referring to meals as "disgusting" to situations where family members felt compelled to bring outside food due to the inadequacy of what was being provided. Such comments reveal not only a failure in catering to patient dietary needs but also highlight how critical nutrition is in rehabilitation settings. A review emphasized this point by saying that they emerged from their rehabilitation experience no better than when they had entered due to insufficient effort put into recovery programs.

Moreover, while some nursing staff received praise for kindness and accommodation, numerous reviews criticized the overall level of staff engagement with residents. The pattern seems consistent: direct care appeared scanty unless family members intervened or advocated vigorously on behalf of their loved ones. A reviewer recounted instances where relatives were met with apathy despite voicing serious concerns about care levels—as seen in one tragic case where a resident was sent unresponsive to the hospital after enduring an evident fall without appropriate follow-up or explanation given to family members.

The cleanliness and maintenance of Springbrook Center were also highlighted negatively across multiple reviews. One account mentioned an overwhelming odor reminiscent of urine permeating common areas upon entering the facility—a deterring factor that contributes distressingly to visitor impressions and possibly impacts resident comfort and dignity as well. Although private rooms were mentioned as being clean, overall maintenance seemed lacking. Facilities designed to support vulnerable populations should prioritize hygiene not just superficially but throughout all areas used by residents.

Further compounding these issues of neglect were anecdotes related directly to personal care—or rather, its glaring absence—of residents themselves. A caregiver described harrowing scenarios where their mother constantly suffered from inadequate hygiene practices, resulting in foul odors emanating from her person due entirely to neglectful scheduling by caregivers implementing baths or showers only begrudgingly when complaints arose repeatedly from family members.

It’s evident that systemic problems exist within Springbrook Center's operations impacting both care quality and patient safety dramatically—issues exacerbated over weekends when higher-level oversight was seemingly absent according to some accounts; decisions about necessary medical adjustments often languished until weekdays resumed normal staffing levels.

The combined weight of these experiences leads many reviewers unequivocally recommending against placing loved ones into this facility—a sentiment encapsulated powerfully by one dissatisfied individual who claimed it was “the worst place” they had ever encountered during rehabilitation efforts yielding no positive outcomes whatsoever during their stay there instead leaving emotional scars along with physical limitations unchanged post-respective treatments offered inside those walls again demonstrating how vital constructive reform must occur urgently if conditions are expected improve moving forward before irreparable damage limits future prospects altogether.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Portland International Jetport (3 miles away) Portland International Jetport (3 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Springbrook Center in Westbrook, ME is a fully furnished assisted living community that offers a wide range of amenities and care services to ensure that residents have a comfortable and enjoyable living experience. Each apartment comes with cable or satellite TV, a kitchenette, Wi-Fi/high-speed internet access, and a telephone for convenience. Housekeeping services are provided to maintain cleanliness and tidiness.

At Springbrook Center, residents can enjoy delicious and nutritious meals prepared by the staff in the dining room. Special dietary restrictions can be accommodated to suit individual needs. The community also offers move-in coordination services to assist new residents during their transition.

The dedicated staff at Springbrook Center provides 24-hour supervision as well as assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure that residents take their medications properly and on time. Coordination with healthcare providers is done to meet any additional medical needs.

In terms of recreation and socialization, Springbrook Center offers scheduled daily activities for residents to participate in. These activities promote mental wellness and provide opportunities for social interaction among residents. Additionally, there are various nearby amenities such as cafes, parks, pharmacies, restaurants, hospitals, transportation options, places of worship, and theaters that offer convenience and accessibility.

Overall, Springbrook Center strives to provide a comfortable and supportive environment where seniors can enjoy their retirement years while receiving the necessary care they need.

Nearby Places of Interest

Pharmacies

  • Hannaford Pharmacy (0.7 miles)
  • Omnicare of Maine Westbrook (0.7 miles)
  • CVS Pharmacy (0.9 miles)
  • Walgreens (1.1 miles)
  • Shaw's Pharmacy (1.6 miles)
  • Target Pharmacy (2.3 miles)
  • Hannaford Bros (2.6 miles)

Physicians

  • Nano Dentistry (0.7 miles)
  • Dr. Linford J. Stillson, DO (0.8 miles)
  • Scott P Williams MD (1.1 miles)
  • Mercy Express Care (1.4 miles)
  • Maine Proctology Center (1.6 miles)
  • Spectrum Medical Group (1.7 miles)
  • Maine Medical Center - Carol Ann Dean MD (1.8 miles)

Restaurants

  • Bakers Bench (0.8 miles)
  • Mr Bagel-Westbrook (0.9 miles)
  • China Villa (0.9 miles)
  • McDonald's (1.4 miles)
  • Firehouse Subs (1.4 miles)
  • Smiling Hill Farm (1.7 miles)
  • Burger King (1.7 miles)

Cafes

  • Roots Cafe (0.9 miles)
  • Starbucks (2.4 miles)
  • Coveside Coffee (3.7 miles)
  • The Holy Donut (4.2 miles)
  • Aroma Joe's (4.2 miles)
  • Tandem Coffee + Bakery (4.4 miles)
  • Yordprom Coffee Shop (4.5 miles)

Hospitals

  • Mercy Hospital (1.5 miles)
  • Maine Medical Center-Brighton Campus (3.2 miles)
  • HealthSouth (3.2 miles)
  • Mercy Hospital (3.7 miles)
  • Mercy Hospital (3.9 miles)
  • The Barbara Bush Children's Hospital (4.2 miles)
  • Maine Medical Center - Chaplain's Office (4.2 miles)

Transportation

  • Portland International Jetport (PWM) (2.7 miles)
  • Northeast Air (2.7 miles)
  • PWM Baggage Claim (2.7 miles)
  • Portland Transportation Center (3.4 miles)

Places of Worship

  • Thornton Heights United Methodist Church (3.9 miles)

Theaters

  • Prides Corner Drive-In (4 miles)

Parks

  • Western Promenade Park (4.3 miles)
  • Deering Oaks Park (4.3 miles)
  • Thompsons Point (4.3 miles)
  • Shaw Gym (4.4 miles)

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