Woods At Canco

Pros

• The facility is always very clean, and the staff members are friendly and helpful.
• Residents appreciate the variety of activities offered and enjoy participating in them.
• Many residents feel that their living space is comfortable, with nice amenities and private outdoor areas.
• A number of family members commend the staff for being responsive and professional, particularly during challenging times like the pandemic.
• One reviewer noted that the head chef has made great improvements in food quality.
• Overall, several residents express a sense of community and satisfaction with their decision to live at The Woods at Canco.

Cons

• Housekeeping staff at the facility has demonstrated a lack of training, using the same cleaning cloth throughout the apartment, including the bathroom, leading some residents to opt for self-cleaning.
• The dining experience is consistently criticized due to poor food quality and small portion sizes; some residents receive cold meals and leftovers.
• Residents report that room cleaning schedules are not being adhered to, with complaints about infrequent service and inadequate staffing to meet needs.
• There is a significant issue with staff turnover, particularly in dining and housekeeping, impacting overall resident satisfaction and service consistency.
• Communication from management is lacking; residents often feel their concerns go unanswered or unresolved.
• Some residents have faced frustrating billing issues, being charged for services despite minimal stay or care received.
• Facilities show signs of neglect, such as water damage and broken equipment, which remain unaddressed for extended periods.
• Numerous complaints highlight an insufficient supply of snacks and insufficient response to requests for additional food portions.
• Several reviews convey dissatisfaction with management's responsiveness and reachability when addressing concerns.

Review

The experiences of residents and their families at The Woods at Canco reveal a complex picture of satisfaction and dissatisfaction, mirroring the challenges many assisted living communities face today. Overall, while some aspects of the facility are appreciated by its residents, such as cleanliness and staff friendliness, concerns regarding food quality, housekeeping practices, and staffing shortages remain significant issues.

Residents express varied opinions regarding the cleanliness of their apartments. A common complaint is that housekeeping appears to be understaffed or inadequately trained. For instance, one reviewer mentioned that the cleaning staff used the same cloth to clean various surfaces in an apartment, including bathrooms, which understandably led to dissatisfaction. This prompted a resident's mother to take over her own cleaning with assistance from her family. Many families noted that despite staff commendations for being helpful and friendly, housekeeping fell short on numerous occasions. Reports indicated that rooms were not cleaned regularly; for example, some residents went weeks without basic cleaning services like vacuuming.

Dining experiences at The Woods at Canco vary widely among residents. While some have pointed out improvement in food quality recently under new kitchen leadership, others have had disappointing encounters with stale ingredients or cold meals served during dining hours. Comments about insufficient meal portions also surfaced frequently; one resident described receiving boxed dinners meant to be taken back to their rooms—often lacking adequate variety or nutrition—and others expressed frustration when requesting extra servings only to be told that not enough was made to accommodate them. One key issue highlighted was snack availability; promised snacks weren't consistently stocked, which added to grievances surrounding meal provisions.

Moreover, numerous reviews point out considerable staff turnover exacerbating service quality issues in both dining and other areas of care. Residents reported long wait times due to understaffing in the dining room while also alluding to management's struggle to retain personnel across departments—including housekeeping staff—a dilemma seen nationwide following the pandemic's impact on labor markets within senior care facilities. Feedback suggests that improved staffing levels could significantly enhance overall service responsiveness and reliability.

Despite these challenges related predominantly to food quality and housekeeping efficiency, many individuals expressed appreciation for community atmosphere and activities offered at The Woods at Canco. From social outings organized by an enthusiastic activities director to opportunities fostering connections with local officials—like police officers joining residents for meals—these aspects contribute positively to communal life within the facility. However, engagement levels appeared inconsistent as some residents opted not to participate actively in available programs.

In terms of infrastructure and maintenance needs within living spaces, warmer sentiments stemmed from discussions surrounding comfort levels in apartments themselves—many noting spacious layouts and inviting private outdoor areas as major selling points for their decision-making processes when choosing this community. Yet complaints concerning delayed repairs—such as malfunctioning air conditioning units or unresolved water damage—further complicate perceptions about how well management addresses resident necessities beyond immediate care services.

Ultimately, while The Woods at Canco excels in creating a sense of community bolstered by kind interactions from its remaining staff members and adequate living conditions for most residents—a balance remains precariously tilted due largely to persistent operational issues needing urgent attention. It’s clear shared insights resonate through various families: if affordability is paramount for prospective residents considering this venue despite concerns raised regarding food services or general upkeep—the choice may still yield satisfactory results but perhaps warrants vigilance regarding ongoing conditions experienced therein before finalizing decisions about residency.

This part of Portland, Maine offers a variety of amenities and services that may be appealing for seniors looking to relocate. With several physicians, pharmacies, and hospitals within close proximity, residents can easily access healthcare services when needed. Additionally, there are cafes and restaurants nearby for socializing and enjoying meals outside the home. The parks in the area provide opportunities for outdoor recreation and relaxation, while the transportation center offers convenient access to explore other parts of the city. Overall, this neighborhood appears to be well-equipped to meet the needs of seniors seeking a vibrant community with a range of resources readily available.

Physicians

• Giles Eye Care (0.3 miles)
• Maine Medical Partners Otolaryngology - Portland Office (0.8 miles)
• Decory Yvonne (0.9 miles)
• Eyecare Today (1.3 miles)
• Access Wellness (1.4 miles)
• Chest Medicine Associates (1.5 miles)
• Mkm Ent Associates at Mercy (1.6 miles)

Cafes

• Coveside Coffee (1 miles)
• Tandem Coffee Roasters - Cafe & Roastery (1.8 miles)
• Bintliff's American Cafe (2.1 miles)
• The Holy Donut (2.1 miles)
• Little Woodfords (2.2 miles)
• Coffee By Design (2.3 miles)
• Bard Coffee (2.3 miles)

Restaurants

• Woodford F & B (1.1 miles)
• Rising Tide Brewing Company (1.8 miles)
• Portland Zoo (1.8 miles)
• Root Wild Kombucha (1.8 miles)
• The Shop By Island Creek Oyster (1.9 miles)
• Terlingua (2 miles)
• Oxbow Blending and Bottling (2 miles)

Pharmacies

• Walgreens (1.2 miles)
• Cvs North Portland (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Rosemont Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Apothecary By Design (1.9 miles)

Hospitals

• HealthSouth (1.5 miles)
• Maine Medical Center-Brighton Campus (1.5 miles)
• Portland Public Health Division (2.2 miles)
• Mid Coast Hospital (2.2 miles)
• The Barbara Bush Children's Hospital (2.3 miles)
• Maine Medical Center - Chaplain's Office (2.3 miles)

Parks

• Deering Oaks Park (2 miles)
• Lincoln Park (2.2 miles)
• Congress Square Park (2.3 miles)
• Fort Allen Park (2.4 miles)

Transportation

• Portland Transportation Center (2.3 miles)

Theaters

• Patriot Cinemas (2.3 miles)