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Pontchartrain Health Care Ctr in Mandeville, LA

Pontchartrain Health Care Ctr is a memory care community in Mandeville, LA.

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Pontchartrain Health Care Ctr in Mandeville, LA

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Pontchartrain Health Care Ctr

1401 Florida St, Mandeville, LA 70448

To contact a resident: (985) 626-8581

For more information about senior living options: (866) 208-4318

2.4 from 31 reviews
5 stars
7
4 stars
2
3 stars
4
2 stars
1
1 stars
17

Overall Review of Pontchartrain Health Care Ctr

common 10 reviews mention this

Therapy support stands out

Therapy is a frequent focus, with residents describing both strong rehab and serious gaps.

Several reviewers describe good experiences with PT/OT and rehab staff, including encouragement and functional improvement. Others report problems such as delayed or missing therapy attention, including being left in a wheelchair for long stretches. Even among mixed feedback, restorative and speech/physical therapy come up repeatedly, making therapy the center of many experiences.

common 9 reviews mention this

Staff compassion shows up often

Residents and families repeatedly mention staff compassion and helpfulness alongside conflicting reports of neglect.

Positive reviews highlight caring, knowledgeable staff and describe feeling kept informed about care. In contrast, multiple negative reviews accuse the facility of neglect, with residents and families saying they could not get needed attention. Taken together, the reviews show that how staff interacts can vary widely depending on the experience being described.

caveat 15 reviews mention this

Medication and follow-through concerns

Many critical reviews point to medication handling and communication failures.

Several reviewers describe medication errors or inconsistent delivery, including not waking for medicines and not getting timely medication or belongings after urgent situations. Others say they were not updated on health or care decisions, or that staff could not be found when needed. A smaller number of reviews emphasize being kept informed, but the volume of negative care-and-communication accounts makes this a recurring concern.

caveat 10 reviews mention this

Older building and smaller rooms

Reviews frequently mention an older facility, with some also calling out small rooms.

A number of reviews describe the building as older and not updated, with comments about maintenance and the overall look of the rooms. Some residents also say rooms are too small, and one reviewer flags safety concerns like missing side rails. Other reviewers counter that the building is kept clean, but the physical-condition and room-size criticisms remain common.

caveat 5 reviews mention this

Food quality is inconsistent

Food reviews range from generally good to comments that it was not edible.

Some families describe food as pretty good or very good, and mention flexibility for picky eaters. Other reviews call the food horrible or leave-the-desired, and one mentions that meals are handled by menus. Because the feedback swings both directions, food quality appears inconsistent across experiences.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Nearby Places of Interest

This area of Mandeville, Louisiana offers a convenient location with various amenities that cater to the needs of seniors. With several physicians' offices nearby, including Sleep Rite PSG and Ochsner Clinic Northshore, healthcare services are easily accessible. Additionally, there are plenty of cafes such as PJ's Coffee and Starbucks for social gatherings or a relaxing afternoon. The abundance of restaurants like Kazoku Sushi and Liz's Where Y'at Diner provide a variety of dining options within a short distance. Pharmacies like Walgreens and CVS Pharmacy offer convenient access to medications, while the Lurline Smith Mental Health Center is located nearby for any mental health needs. Places of worship such as St Timothy On The North Shore also provide opportunities for spiritual enrichment. Overall, this part of Mandeville provides a balanced mix of healthcare services, dining options, pharmacies, and places for spiritual growth making it a suitable choice for senior living.

Physicians

  • Sleep Rite PSG (0.3 miles)
  • Ochsner Clinic Northshore (1.5 miles)
  • Brian H Strand, MD FACS (1.9 miles)
  • The Fertility Institute (2.7 miles)
  • St Tammany Physicians Network (2.9 miles)
  • Northlake Medical Psychology And Counseling (2.9 miles)
  • James W Christopher Md (3 miles)

Cafes

  • PJ s Coffee (0.6 miles)
  • Starbucks (3.1 miles)
  • Cafe Du Monde Coffee Stand (3.3 miles)
  • Pj's Coffee (4 miles)
  • Starbucks (6.1 miles)
  • Abita Roasting Co. Madisonville (7 miles)

Restaurants

  • McDonald's (0.7 miles)
  • Kazoku Sushi (1 miles)
  • Rips On The Lake (1 miles)
  • Northlake Seafood (1.2 miles)
  • The Barley Oak (1.2 miles)
  • Liz's Where Y'at Diner (1.2 miles)
  • Lago Mexican Restaurant (1.4 miles)

Pharmacies

  • Walgreens (0.7 miles)
  • CVS Pharmacy (1 miles)
  • C & C Drugs (2.1 miles)
  • Walgreens (2.6 miles)
  • CVS Pharmacy (2.7 miles)
  • Winn-Dixie (3.6 miles)
  • Walgreens (3.8 miles)

Hospitals

  • Lurline Smith Mental Health Center (1.3 miles)

Places of Worship

  • St Timothy On The North Shore (3 miles)

Theaters

  • Movie Tavern Covington (5.5 miles)

Frequently Asked Questions

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