Pontchartrain Health Care Ctr
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1401 Florida St, Mandeville, LA 70448
For more information about senior living options: (844) 490-3973
The staff at the facility is clean, friendly, and knowledgeable, providing excellent care. The rehab staff was excellent, helping residents improve their mobility post-surgery. Residents are kept engaged with activities such as Bingo and arts & crafts. There is a beauty shop on-site that offers free hair services weekly, which residents enjoy. Family members felt well-informed about their loved ones' care during their stay. The facility maintains a clean environment and is odor-free, which is important to families. Residents have the option to choose alternative meals if they do not like the main dish served.
The building is old and poorly maintained, with some residents feeling it is not a pleasant place to live long-term. Most staff members seem more interested in their phones than attending to the residents' needs. The food was generally considered horrible and often not edible, leaving residents dissatisfied with their meals. Concerns raised to management did not lead to any follow-through or resolution of problems. There is little management presence on weekends, leading to issues being unresolved during that time.Pontchartrain Health Care Center has garnered a variety of reviews from visitors and family members of residents, providing a mix of praise and criticism regarding the facility's overall care, staff, amenities, and environment. Many have shared positive experiences about the attentive nursing staff and effective rehabilitation services offered at the center. It is noted that the rehab team is well-trained and encouraging, helping patients regain their mobility after surgeries or health crises. For instance, one reviewer highlighted how their spouse made significant progress in recovery following hip surgery and appreciated that the nursing staff kept them well-informed throughout her stay.
While many laud the care provided by nurses and rehabilitation professionals, there are concerns regarding the overall condition of the building itself. Several reviews described Pontchartrain as an older facility that shows signs of age but has been maintained adequately from a cleanliness standpoint. A few reviewers mentioned that while they found it clean with no unpleasant odors—an important detail for many—it still lacked modern updates or renovations that might improve overall comfort and aesthetics for long-term residents.
Dining experiences at Pontchartrain are described as a mixed bag; some appreciated having menu options for meals while others reported dissatisfaction with food quality. One review remarked on the adequacy of meal choices but noted challenges accommodating picky eaters. Another focused on deep disappointment over food quality, describing it as "horrible" to an extent that it was deemed "insulting." This divergence in dining experience may create uncertainty for prospective residents who prioritize culinary satisfaction during their stay.
Engagement activities within the facility received positive feedback from several reviewers who praised Bingo games and arts & crafts sessions as enriching pastimes for residents. The availability of additional amenities such as a beauty shop offering free weekly haircuts was also highlighted as a notable perk by one family member who stated that their loved one thoroughly enjoyed this service during her stay.
On the other hand, there were significant complaints regarding staff attentiveness outside of direct patient care interactions. Some reviewers expressed frustration upon observing certain employees appearing more interested in personal devices than resident engagement. Additionally, there were mentions of management lacking responsiveness to issues raised by families—a concern particularly pronounced during weekends when leadership seemed absent altogether.
Overall impressions reveal a facility where compassionate caregivers strive to provide quality support despite facing various infrastructural limitations and food service challenges. While many families report satisfaction with individual resident’s recovery journeys through dedicated therapy staff, perspectives on long-term residency remain cautious due to structural drawbacks and varying levels of management oversight in addressing ongoing concerns at Pontchartrain Health Care Center.
Memory Care
Skilled Nursing FacilityPontchartrain Health Care Center in Mandeville, LA is a skilled nursing facility that offers top-quality care for seniors in need of assistance with their daily living activities. Our dedicated staff provides personalized care to each resident, ensuring their safety and well-being at all times.
Located in a vibrant community, our assisted living community is nestled in a peaceful neighborhood, offering a serene and comfortable environment for our residents. The facility is easily accessible and conveniently located near various amenities, making it convenient for family members and visitors to reach us.
With four cafes nearby, our residents have plenty of options when it comes to enjoying delicious meals or meeting friends for coffee. These cafes provide a cozy setting where residents can relax and socialize while savoring tasty treats.
For any pharmaceutical needs, there are eight pharmacies in close proximity to Pontchartrain Health Care Center. This ensures that medications can be obtained promptly and efficiently, contributing to the overall well-being of our residents.
The presence of 28 physicians nearby ensures that our residents have access to comprehensive medical care. These qualified healthcare professionals specialize in geriatric medicine and offer on-site visits, providing routine check-ups as well as addressing any health concerns that may arise.
In addition to the healthcare services available, there are also 28 restaurants near our assisted living community. This enables our residents to explore different cuisines and dining experiences if they choose to dine out with friends or family members for special occasions or social gatherings.
At Pontchartrain Health Care Center, we respect the spiritual needs of our residents and understand the importance of faith in their lives. That is why we're pleased to have one place of worship nearby where residents can attend religious services or find solace whenever they desire.
Furthermore, the proximity of a hospital ensures easy access to emergency medical services if ever needed. This level of accessibility provides peace of mind not only for our residents but also for their loved ones.
Overall, Pontchartrain Health Care Center offers a supportive, compassionate, and comfortable environment for seniors in need of skilled nursing care. With various amenities and services nearby, our assisted living community strives to provide a fulfilling and enriching experience for all residents.
This area of Mandeville, Louisiana offers a convenient location with various amenities that cater to the needs of seniors. With several physicians' offices nearby, including Sleep Rite PSG and Ochsner Clinic Northshore, healthcare services are easily accessible. Additionally, there are plenty of cafes such as PJ's Coffee and Starbucks for social gatherings or a relaxing afternoon. The abundance of restaurants like Kazoku Sushi and Liz's Where Y'at Diner provide a variety of dining options within a short distance. Pharmacies like Walgreens and CVS Pharmacy offer convenient access to medications, while the Lurline Smith Mental Health Center is located nearby for any mental health needs. Places of worship such as St Timothy On The North Shore also provide opportunities for spiritual enrichment. Overall, this part of Mandeville provides a balanced mix of healthcare services, dining options, pharmacies, and places for spiritual growth making it a suitable choice for senior living.
Pontchartrain Health Care Ctr is located at 1401 Florida St, Mandeville, LA 70448 in St. Tammany Parish, Louisiana
Yes, Pontchartrain Health Care Ctr provides memory care services for residents with mild or advanced stages of dementia or Alzheimer's disease.
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