Heritage Manor of Mandeville

Pros

• The staff at Heritage Manor of Mandeville is consistently described as great, accommodating, and professional.
• Residents benefit from a variety of activities, such as bingo games, crafts, music events, and special celebrations like an Easter parade.
• The facility is noted for its cleanliness and spacious rooms with nice bathroom facilities.
• Family members have reported positive experiences regarding the effective physical and occupational therapy programs provided.
• The admissions director receives high praise for her helpfulness and support during the admissions process.
• Many reviewers expressed satisfaction with their loved ones’ progress in physical therapy and rehabilitation at Heritage Manor.

Cons

• The CNAs at the facility were described as lazy and often ignored patients while sitting on their phones.
• Patients were reportedly left without adequate hydration, leading to dehydration issues.
• There were complaints about unresponsive staff when using the nurse call button, resulting in delayed assistance.
• The dining area was not kept clean, with sticky and dirty tables noted by residents.
• One individual relayed a distressing experience where a nurse carelessly announced a patient's passing in an insensitive manner.
• Concerns were raised regarding the lack of timely physical therapy for patients, with long gaps between sessions reported.
• Infections occurred due to staff negligence in following family recommendations for patient care.
• Food quality was frequently criticized, with instances of cold meals served and minimal dessert options reported.
• Residents mentioned that important activities and therapies were abruptly halted or not offered due to COVID-19 restrictions, limiting engagement opportunities.

Review

The care of elderly patients in rehabilitation facilities can vary significantly from one facility to another, as evidenced by the mixed reviews surrounding Heritage Manor of Mandeville and other comparable institutions. Many families express deep concern when their loved ones are placed in these facilities, especially when they believe that proper care is not being given. One reviewer recounts a horrifying experience with their mother’s stay at another facility where neglect was rampant. This individual's mother encountered severe issues, including a lack of personal hygiene, delayed responses to call buttons for assistance, and even a dangerous lack of communication between staff regarding patient needs. Alarmingly, the individual pointed out that while they were present every day to help ensure their mother received basic care, many residents without family support were left vulnerable.

In stark contrast to this negative experience, several reviewers praised Heritage Manor for its attentive staff and decent facilities. One family noted that the small size of the heritage nursing home contributed positively to their mother's rehabilitation process; the staff seemed more available and capable compared to larger institutions. Activities such as bingo games, crafts, and social events are organized frequently at Heritage Manor, contributing to a vibrant community atmosphere that promotes interaction among residents. Cleanliness appeared to be a priority for this facility, with families feeling confident about their loved ones' health and comfort during their stay.

However, while some experiences at Heritage Manor have been largely positive—particularly concerning physical and occupational therapy programs—there have been complaints related specifically to staffing levels and attentiveness during certain hours. For example, darker criticisms have pointed towards inattentive aides who have been described as lazy or preoccupied on their phones rather than tending to patients effectively. Families expressed concern over hydration issues for their relatives due to insufficiently maintained water supplies in patient rooms and inadequate attention provided by aides during shifts.

Food services also drew mixed reactions among reviewers; while some found dining room meals satisfactory when served hot, others reported cold food delivered directly to rooms—a major complaint impacting both enjoyment and nutrition. Despite such critiques regarding service quality among aides or food preparation consistency, the positive experiences reported by several families underscore how dedicated staff members make significant differences in overall resident well-being.

Sadly, some reports also highlighted instances of unfortunate interactions between family members and nursing staff—such as dismissive attitudes from nurses or failures in communication about treatment plans—which can erode trust during these challenging times. In one case mentioned by a grieving spouse after losing her husband due to an overlooked infection exacerbated by negligence from CNAs (Certified Nursing Assistants), it illustrated just how catastrophic seemingly minor oversights could ripple into life-altering consequences for residents reliant upon professional care.

In conclusion, selecting an appropriate rehabilitation facility entails weighing numerous factors: cleanliness standards, the availability of caring staff members during off-peak hours, effective management processes regarding medication administration, therapy offerings tailored for recovery needs—all paired with sincere communication among healthcare providers regarding any changes needed in treatment plans or living conditions experienced by residents. While Heritage Manor seems like an appropriate choice based on various testimonials recounting positive atmospheres conducive towards recovery from medical situations or surgery-related setbacks through efficient programming combined with skilled medical intervention—the shortcomings expressed throughout some reviews serve as cautionary tales reminding families everywhere that vigilance remains essential even amidst praise-worthy establishments within long-term healthcare!

Located in Mandeville, Louisiana, this area offers a convenient and vibrant community for seniors. With multiple pharmacies such as CVS and Walgreens within close proximity, access to healthcare is easily accessible. There are also a variety of cafes including Pj's Coffee and Cafe Du Monde Coffee Stand for socializing with friends or enjoying a leisurely afternoon. Nearby physicians like Redi-Med and Apple MD provide quality medical care, while restaurants like Megumi Sushi and Cucina Cangemi offer diverse dining options. Places of worship like St Timothy On The North Shore are within reach for spiritual fulfillment, and the Lurline Smith Mental Health Center is nearby for any healthcare needs. Movie Tavern Covington provides entertainment options for residents looking to enjoy a film or live performance. Overall, this part of Mandeville offers a well-rounded community with amenities tailored to the needs of seniors.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.4 miles)
• C & C Drugs (3.5 miles)

Cafes

• Pj's Coffee (0.2 miles)
• Cafe Du Monde Coffee Stand (0.9 miles)
• Starbucks (1.2 miles)
• Abita Roasting Co. Madisonville (3.1 miles)
• Starbucks (3.4 miles)
• PJ s Coffee (3.5 miles)
• Panera Bread (4.3 miles)

Physicians

• Redi-Med (0.3 miles)
• Apple MD (0.3 miles)
• Brandner, Craig J Dr DDS (0.4 miles)
• Personal Care Md (0.6 miles)
• Medical Hearing Services (0.8 miles)
• MyEyeDr (0.8 miles)
• Leblanc Pediatrics Mandeville (0.9 miles)

Restaurants

• Sonic Drive-In (0.3 miles)
• Megumi Sushi (0.6 miles)
• Crazy Pig Southern Kit (0.6 miles)
• Cucina Cangemi (0.6 miles)
• Chipotle Mexican Grill (0.8 miles)
• Chicken Salad Chick (0.8 miles)
• Raising Cane's (0.8 miles)

Places of Worship

• St Timothy On The North Shore (1.3 miles)

Hospitals

• Lurline Smith Mental Health Center (2.8 miles)

Theaters

• Movie Tavern Covington (2.8 miles)