Windermere Memory Care

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Pros

• The administrator at Windermere Memory Care was wonderful in explaining procedures and policies regarding COVID, providing reassurance to the residents' families.
• The facility at Windermere Memory Care is very clean and well-kept, creating a pleasant environment for the residents.
• The people who work at Windermere Memory Care are described as nice and treat the residents well, even if they have difficulty remembering them.
• The food at Windermere Memory Care looked appetizing and was enjoyed by the residents.
• Despite not having phones in their rooms, the staff at Windermere Memory Care promptly contacted family members in case of emergencies or significant events like catching COVID.

Cons

• "Residents just walk around in circles."
• "There are no activities as advertised, they just sit in the big room with nothing to do."
• "Someone stole something from my relative's room, and they didn't care until they were told we were going to get the authorities involved, then amazingly it was found."
• "The food is horrible and nothing like they had said and shown on their Facebook page."
• "My relative slept in a wet bed for a couple days and had to be told to help change the bed."
• "No activities at all."
• "No amenities."

Review

Windermere Memory Care has received mixed reviews from families who have had loved ones residing there. One reviewer expressed disappointment with the lack of advertised activities and amenities. According to this individual, residents seemed to merely wander aimlessly without any organized engagement. The reviewer also reported an unfortunate incident of theft, which was only resolved after threatening to involve the authorities. Furthermore, they were dissatisfied with the food provided at the facility, claiming that it did not match the quality showcased on Windermere Memory Care's social media.

However, another reviewer had a much more positive experience with Windermere Memory Care. They commended the administrator for their transparency and attentiveness. This family member appreciated being shown the security camera footage in residents' rooms and receiving thorough explanations regarding COVID procedures and policies. The facility's cleanliness and maintenance were highly praised, instilling confidence in this reviewer. While they did not witness any specific activities during their visit, they felt that Windermere Memory Care offered a secure environment and excellent care for their loved one.

Another family member shared their perspective on their cousin's stay at Windermere Memory Care. They mentioned encountering difficulties when attempting to reach their cousin due to the lack of phones in resident rooms. Despite this inconvenience, they expressed satisfaction with how well-treated their cousin seemed to be by the staff members. The private room provided was seen as a positive aspect of the facility, although it was noted that residents are required to furnish their own living spaces. Concerns were raised about limited interaction as the individual observed minimal engagement between staff and residents during visits.

The quality of food at Windermere Memory Care received positive feedback from this family member, highlighting that their cousin appeared to enjoy her meals and finished them entirely. Cleanliness remained a notable aspect of the facility during these visits as well; however, there seemed to be a lack of stimulating activities for residents based on observations made by this individual. Despite these concerns, the staff members were regarded as pleasant and caring towards their cousin. The necessity of purchasing a personal television for her room was mentioned, further indicating potential limitations in terms of entertainment options provided by the facility.

In terms of communication, this family member experienced difficulties when trying to contact Windermere Memory Care. While they received prompt calls from the facility during critical situations such as their cousin's unresponsiveness or contracting COVID-19, their own attempts to reach the front desk went unanswered. Despite these challenges, this reviewer considered Windermere Memory Care to be far from the worst option available, acknowledging that there might be other facilities with more issues than this one.

Overall, reviews for Windermere Memory Care are varied. Concerns about activities, amenities, and food quality have been raised by some individuals. However, positive feedback focused on the administrator's transparency and the facility's cleanliness. Additionally, staff members were generally seen as friendly and caring towards residents. The lack of phones in resident rooms and limited engagement were noted by a family member along with challenges in reaching the facility through phone calls. While opinions differ, it is important for families considering Windermere Memory Care to carefully evaluate these aspects before making a decision about their loved ones' care.

Restaurants

• Coastal County Brewing Company (0.4 miles)
• Denny's (0.8 miles)
• McDonald's (0.9 miles)
• Wendy's (1.1 miles)
• Cheddar's Scratch Kitchen (1.1 miles)
• Bubba's 33 (1.2 miles)
• Zaxby's (1.2 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• Walgreens (0.9 miles)
• Walmart Pharmacy (1.1 miles)
• Pegasus Laboratories (1.3 miles)
• Pensacola Apothecary (1.3 miles)
• Winn-Dixie (1.3 miles)

Physicians

• Nemours Children's Health (0.8 miles)
• Nephrology Associates of the Gulf Coast (0.8 miles)
• West Florida Adult Medicine Senior Health Services At West Florida Hospital (0.8 miles)
• West Florida Obstetrics And Gynecology (0.8 miles)
• West Florida Primary Care (0.8 miles)
• Musculoskeletal Center (0.8 miles)
• Dialysis Center (0.8 miles)

Hospitals

• West Florida Regional Medical Center (0.9 miles)
• Fairvue Family Wellness (0.9 miles)
• Davita Kidney Care (1.1 miles)
• Sacred Heart (1.5 miles)
• Baptist Medical Group (1.9 miles)
• Labor& delivery (2.1 miles)
• Sacred Heart Hospital (2.2 miles)

Places of Worship

• Olive Baptist Church (0.9 miles)
• Pensacola Mosque (0.9 miles)
• Gulf Coast Christian Church (1.5 miles)

Cafes

• Coffee Guy Cafe (1.3 miles)
• Panera Bread (1.7 miles)
• Starbucks (2.3 miles)
• Starbucks (2.4 miles)

Transportation

• Pensacola International Airport (PNS) (2.4 miles)