Claridge House

Pros

• All personnel here are very loving, attentive and caring.
• The overall care at Claridge House is excellent.
• The admissions staff are incredibly helpful - clear, precise, and supportive.
• The nurses are kind, patient, and genuinely care for residents' comfort.
• The facility is clean, well-maintained, and offers engaging activities for residents.
• Family members can feel confident knowing their loved ones are in good hands.
• The leadership of the facility is commendable, with professionals and caring individuals.
• Claridge House made admissions smooth and stress-free.
• Amanda and Shantevia were very helpful.
• The staff are compassionate, always taking the time to ensure residents feel comfortable and valued.

Cons

• The staff is really bad - from the social worker, director, and nurses.
• Disgusting, dirty, ratchet, and very rude staff.
• The reviewers claim they would lie to families and only care about money.
• The bathrooms are dirty and disgusting; they don't clean, and the staff just stand around talking.
• The facility should not be housing anyone; it is dirty, dusty, and outdated.
• This facility should not be given even one star; it is substandard.
• The mother-in-law was neglected to the point where she was left for days without proper medication or care.
• The place needs to be shut down.

Review

Claridge House is a place that inspires a wide range of emotions in the people who entrust their loved ones to its care. Across many reviews, families consistently describe a setting that can feel like a sanctuary of kindness and support, with residents receiving attentiveness, warmth, and comprehensive care. Several families emphasize how the staff's compassion translates into practical help: clear explanations of medical plans, patient-centered attention, and a sense that their loved ones are being treated with dignity. For many, the overall impression is one of a loving, attentive environment where caregivers take the time to listen, explain, and reassure during what can be an emotionally fraught journey.

A dominant thread in the positive testimonials is the strength of the admissions and frontline teams. Reviewers repeatedly highlight how smoothly transitions occur when moving a parent or grandparent into Claridge House. Phrases like "the admission staff were incredibly helpful - clear, precise, and supportive" capture the sense that the process is handled with professionalism and empathy. Families speak highly of specific staff members - Amanda and Shantavia appearing repeatedly by name for their guidance and ongoing reassurance. The sense is that the admissions process is not just about paperwork, but about building a foundation of trust and confidence for families at a stressful time. In many accounts, this care extends beyond medical needs to include emotional and spiritual support, with some noting the facility's environment as clean, well maintained, and welcoming.

Several reviews celebrate particular success stories that reinforce their positive view of Claridge House. One family notes a very smooth transfer for a grandfather, with staff offering steady leadership and clear communication through the entire process. Another describes how respite care was a meaningful solution for a mother, enabling caregivers to take much-needed breaks without worrying about the quality of care in their absence. The appreciation for staff goes beyond technical competency; families describe nurses as kind, patient, and genuinely invested in comfort and safety. The facility is depicted as not only medically capable but also attentive to the emotional well-being of residents, with activities and a warm atmosphere that help residents feel engaged and supported.

Faith and gratitude also surface in several reviews, underscoring how personal beliefs intersect with perceptions of care. Some families express gratitude for the way staff and leadership acknowledge the whole person - body, mind, and spirit - describing the environment as one where grace, prayer, and a sense of community are part of daily life. This spiritual dimension, highlighted in multiple comments, contributes to a perception of Claridge House as a place that respects the values and faith of residents and their families, strengthening confidence in the care provided during difficult times.

Yet the picture is not uniformly positive. A substantial portion of the reviews presents a starkly different experience, with strong concerns about neglect and substandard conditions. One account is a vivid, pointed complaint: a patient with a stroke and dementia was left to deteriorate, with alleged lapses in basic monitoring and accountability over several days, culminating in another stroke. The reviewer stresses a breakdown in communication and caregiving, criticizing the social workers, administrators, and nursing staff as failures in essential care. This perspective conveys deep distress about what happened to a loved one and expresses a firm recommendation against placing family members there.

Other reviews go further, using very strong language to describe neglect, poor oversight, and a lack of basic hygiene and safety. A number of voices use phrases such as "disgusting, dirty, ratchet, and very rude staff," claiming that conditions were unclean and that doctors were hard to reach or unavailable. There are even references to staffing shortages - claims that only two nurses were present at times - and warnings that the facility should be shut down. Some writers explicitly frame the experience as a failure of leadership and governance, with accusations of patient dumping and improper referrals by other institutions. The consensus in these accounts is not merely dissatisfaction; it is alarm and condemnation, urging families to seek alternatives and warning others to avoid placing loved ones at Claridge House.

There are also mixed notes within the broader negative commentary, balancing that stern critique with occasional acknowledgments that some aspects of the facility or staff can be responsive in certain situations. A few reviews still praise overall staff kindness and the support provided during enrollment and discharge, emphasizing the potential for caring interactions even amid concerns about other facets of the operation. These instances remind readers that experiences can vary widely, sometimes depending on shifts, particular staff, or the specific needs and condition of a resident.

Taken together, the collection of reviews paints a complex picture of Claridge House. On one hand, many families celebrate compassionate, professional care, smooth admissions, and a warm, supportive environment where residents feel seen, safe, and valued. On the other hand, there are serious and detailed allegations of neglect, cleanliness issues, mismanagement, and inadequate medical oversight that have left some families deeply distressed and actively seeking alternatives. This duality suggests that prospective families should conduct thorough, up-to-date due diligence: visit the facility, speak with multiple staff members, request to see current activity schedules and staffing ratios, review recent inspection reports, and have candid conversations with current residents and their families about the day-to-day realities of care.

If you are considering Claridge House for a loved one, the reviews collectively encourage a careful, well-informed approach. Expect the best-case scenario to be characterized by attentive caregivers, smooth transitions, respectful and compassionate treatment, and a facility that feels welcoming and supportive. Prepare for the possibility of inconsistent experiences and scrutinize the areas that matter most to you - medical oversight, medication management, cleanliness, staff availability, and communication. In the end, the decision should hinge on a direct assessment of the current environment, the specific needs of your loved one, and a dialogue with the team to understand how Claridge House plans to meet those needs with both professionalism and heartfelt care.

This part of North Miami, Florida, offers a variety of amenities and services that would be beneficial for seniors looking to reside in the area. With a range of dining options such as Chipotle Mexican Grill and Jackson Soul Food II, as well as convenient access to pharmacies like Walgreens and CVS Pharmacy, residents can easily meet their daily needs. The proximity to parks like Scott Park and Haulover Beach Park provides opportunities for outdoor recreation and relaxation. Additionally, the presence of reputable hospitals such as Mount Sinai Medical Center and Jackson Memorial Hospital ensures access to quality healthcare services. Transportation options are also readily available with Tri-Rail Metrorail Transfer and Earlington Heights Metrorail Station nearby. Overall, this neighborhood offers a mix of conveniences and resources that cater to the needs of seniors looking for a comfortable living environment in North Miami.

Restaurants

• Chipotle Mexican Grill (1.8 miles)
• Jackson Soul Food II (3.1 miles)
• Houston's (3.6 miles)
• Mo's Bagels & Deli (4.3 miles)
• Serafina Miami (4.9 miles)
• Mandolin Aegean Bistro (6.1 miles)
• Chili's Grill & Bar (6.6 miles)

Pharmacies

• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Winn-Dixie (4.1 miles)
• Winn-Dixie (4.2 miles)

Parks

• Scott Park (3.2 miles)
• Haulover Beach Park (4.2 miles)
• Founders Park (4.8 miles)
• North Shore Open Space Park (5.2 miles)
• Babcock Park (7.2 miles)
• Poinciana Park (7.2 miles)
• South City Beach Park (7.2 miles)

Theaters

• AMC Aventura 24 (4.8 miles)

Cafes

• Starbucks (4.9 miles)
• Rosetta Bakery (4.9 miles)
• Starbucks (8.3 miles)
• Nauti Grind Cafe (8.5 miles)
• Starbucks (8.6 miles)
• Starbucks (8.6 miles)

Transportation

• Tri-Rail Metrorail Transfer (5.7 miles)
• Earlington Heights Metrorail Station (6.7 miles)
• North Perry Airport of Broward County (7.2 miles)
• Okeechobee Metrorail Station (8 miles)
• Miami Intermodal Center (8.4 miles)
• Bus Station (8.4 miles)
• Miami Airport Tri-Rail Station (8.5 miles)

Hospitals

• Mount Sinai Medical Center (7 miles)
• Jackson Memorial Hospital (7.8 miles)
• Veterans Administration Hospital Miami (7.9 miles)
• Joe DiMaggio Children's Hospital (8.1 miles)
• University Of Miami Hospital (8.1 miles)

Physicians

• University Of Miami Doctors Office (8.1 miles)