Claridge House in North Miami, FL

Pros

• The personnel are loving, attentive, and caring.
• The overall care is excellent.
• The facility is outstanding, and the staff are compassionate and explain everything.
• The admissions staff are incredibly helpful—clear, precise, and supportive throughout the process.
• The facility provides outstanding customer service.
• Claridge House provides excellent care in a warm, supportive environment.
• The nurses are kind, patient, and genuinely care for residents' comfort.
• Amanda and the team provide excellent guidance, helping families feel secure.
• The rehab care at Claridge House is excellent and highly recommended.
• The facility is clean, well-maintained, and offers engaging activities.
• The leadership is commendable, and residents are treated with care and respect.
• The staff are friendly, respectful, and helpful to families and visitors.
• The care is delivered with professionalism and empathy.

Cons

• The facility is described as disgusting and dirty, with cockroaches in the bathrooms and poor overall cleanliness.
• The staff are said to be rude, lazy, and unprofessional, showing little care for residents.
• Residents are reportedly not monitored adequately, with delays in care, poor medication administration, and risks from dehydration or neglect.
• The building is described as dilapidated and outdated, with bad smells and visible maintenance issues.
• Administrators and staff are accused of lying or being money-driven, prioritizing profit over patient care.
• The online photos and public image reportedly do not reflect the true condition of the facility.
• Several reviewers urge others not to send loved ones there and some call for the facility to be shut down.

Review

Claridge House in North Miami is best suited for families that prize a warm, personal approach to daily care and want a facility where attentive staff and smooth admission processes can provide real peace of mind during transitions, rehab stays, or ongoing assistance with activities of daily living. It is a place where residents often experience consistent kindness from nurses, CNAs, and therapy teams, and where the environment can feel like a reachable, home-like setting for those who value strong interpersonal care. For families seeking a high-touch, people-first experience with ready access to guidance through the admission and care-planning process, this community can be a good fit.

That said, prospects should consider alternatives if cleanliness, reliable operations, and consistent medical oversight are non-negotiables. A sizable portion of reviews signal serious safety and quality concerns: pervasive complaints about cleanliness and odors, cockroaches in some areas, and reports of delayed or insufficient monitoring of residents’ fluids, meals, and medications. Several families describe staff shortages or unresponsiveness, with calls not being answered and care gaps that undermine trust in the daily care plan. Prospective residents who cannot tolerate those risk factors or who require predictable, rigorously supervised care should look at other options.

On the positive side, when the staff are at their best, the pros are meaningful and tangible. Families repeatedly highlight compassionate, dedicated nursing and CNA teams, admissions staff who guide families with clarity, and administrators who, in many cases, respond with seriousness and care. The facility is described as clean and well-maintained in favorable reviews, with therapy teams that are attentive and able to support recovery and ongoing mobility. A number of residents enjoy a supportive, engaged atmosphere with activities and a sense that staff genuinely values residents’ comfort and dignity. These strengths can offset daily frustrations for families who prioritize personal warmth and approachable leadership.

Those bright spots, however, do not fully neutralize the more troubling themes that recur in the feedback. The contrast between praise for individual caregivers and repeated allegations of poor housekeeping, inadequate infection control, and inconsistent communication creates a credibility gap for families assessing risk. The most damning reviews describe rooms or common areas in disrepair, smells or evidence of neglect, and claims that medical needs were not monitored promptly, sometimes with severe consequences. When these concerns intersect with reports of staff turnover or system-wide communication gaps, they erode confidence in the facility’s ability to sustain safe, reliable care over time.

For families navigating a decision, a prudent plan is essential. Schedule multiple, in-depth visits and press for conversations with the administrator, the director of nursing, and the social services team. Request current infection-control data, staffing ratios by shift, and a transparent discussion of any remediation steps in progress. Ask to observe a shift in both the day and night teams, and consider arranging a short respite stay to gauge whether care routines and responsiveness align with expectations. Verify references with current families, and compare what is promised in writing with real-world practice. If the answers lean toward generalities or evasive replies, that is a red flag.

In the end, Claridge House offers a compelling case for families who can tolerate a mixed performance profile in exchange for genuine warmth, ease of admission, and consistent, compassionate day-to-day care. It may be a strong fit for residents who benefit from close-knit staff relationships and a hands-on approach to daily support, provided the cleanliness, oversight, and communication concerns are actively addressed. For those prioritizing spotless environments, predictable medical oversight, and an unambiguous record of safety, alternatives, those with stronger housekeeping discipline, transparent reporting, and demonstrably reliable staffing, should be pursued. The right choice will hinge on a careful balance between the value placed on personal warmth and the non-negotiables of safety and cleanliness.

This part of North Miami, Florida, offers a variety of amenities and services that would be beneficial for seniors looking to reside in the area. With a range of dining options such as Chipotle Mexican Grill and Jackson Soul Food II, as well as convenient access to pharmacies like Walgreens and CVS Pharmacy, residents can easily meet their daily needs. The proximity to parks like Scott Park and Haulover Beach Park provides opportunities for outdoor recreation and relaxation. Additionally, the presence of reputable hospitals such as Mount Sinai Medical Center and Jackson Memorial Hospital ensures access to quality healthcare services. Transportation options are also readily available with Tri-Rail Metrorail Transfer and Earlington Heights Metrorail Station nearby. Overall, this neighborhood offers a mix of conveniences and resources that cater to the needs of seniors looking for a comfortable living environment in North Miami.

Restaurants

• Chipotle Mexican Grill (1.8 miles)
• Jackson Soul Food II (3.1 miles)
• Houston's (3.6 miles)
• Mo's Bagels & Deli (4.3 miles)
• Serafina Miami (4.9 miles)
• Mandolin Aegean Bistro (6.1 miles)
• Chili's Grill & Bar (6.6 miles)

Pharmacies

• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Winn-Dixie (4.1 miles)
• Winn-Dixie (4.2 miles)

Parks

• Scott Park (3.2 miles)
• Haulover Beach Park (4.2 miles)
• Founders Park (4.8 miles)
• North Shore Open Space Park (5.2 miles)
• Babcock Park (7.2 miles)
• Poinciana Park (7.2 miles)
• South City Beach Park (7.2 miles)

Theaters

• AMC Aventura 24 (4.8 miles)

Cafes

• Starbucks (4.9 miles)
• Rosetta Bakery (4.9 miles)
• Starbucks (8.3 miles)
• Nauti Grind Cafe (8.5 miles)
• Starbucks (8.6 miles)
• Starbucks (8.6 miles)

Transportation

• Tri-Rail Metrorail Transfer (5.7 miles)
• Earlington Heights Metrorail Station (6.7 miles)
• North Perry Airport of Broward County (7.2 miles)
• Okeechobee Metrorail Station (8 miles)
• Miami Intermodal Center (8.4 miles)
• Bus Station (8.4 miles)
• Miami Airport Tri-Rail Station (8.5 miles)

Hospitals

• Mount Sinai Medical Center (7 miles)
• Jackson Memorial Hospital (7.8 miles)
• Veterans Administration Hospital Miami (7.9 miles)
• Joe DiMaggio Children's Hospital (8.1 miles)
• University Of Miami Hospital (8.1 miles)

Physicians

• University Of Miami Doctors Office (8.1 miles)