Pines Nursing Home
Save301 North East 141 Street, Miami, FL 33161
For more information about senior living options: (844) 490-3973
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Taken together, the reviews about Pines Nursing and Rehab present a picture of a facility that elicits strong feelings on both ends of the spectrum. A number of commenters speak highly of the personal, compassionate care they've seen from the nursing and support staff. They describe caregivers as genuinely caring, patient, and dedicated, with particular praise for the nurses who work hard to attend to patients' needs. One family member singled out a staff member nicknamed "Don" as the best in the world, and another reviewer notes that the nurses are amazing and that the facility has great on-site capabilities like dialysis and care for trach patients. In these accounts, the redeeming features are the people - the nurses, therapists, and other frontline workers - along with the presence of meaningful activities, hearty meals, and a sense of community.
On the positive side, several reviewers emphasize that Pines isn't trying to be flashy or upscale, but rather emphasizes a welcoming and clean environment with practical benefits. Critics of the place's appearance or polish acknowledge it isn't the fanciest facility, yet insist that the daily realities - nutritious meals, engaging activities, and a warm, home-like atmosphere - are what truly matter. The attention to "real" care - not just routine tasks but genuine interaction with residents - comes up repeatedly as a strength. For some families, the facility's straightforward, family-friendly approach is exactly what they're seeking: accessible leadership, a straightforward path to talk with the director of nursing or administrator, and a sense of being in a smaller, personable operation.
However, the reviews are not one-sided. A substantial portion of the feedback highlights serious concerns about cleanliness, odor, and general upkeep. Several commenters report dirty rooms, odors in some areas, overflowing or unchanged diapers, and rooms that feel unclean or poorly maintained. There are specific accusations that the facility can be overcrowded and that patients or residents are seen in hallways or in bed rather than in proper living spaces. In some remarks, reviewers question whether the environment is truly fit for rehab or lengthy stays, and they express fear about inconsistent hygiene practices and the overall condition of the facility.
Communication and response issues appear repeatedly as well. A common thread is that phone lines are not answered promptly, if at all, and that important departments (admissions, business, or even the director of nursing) can be hard to reach. This lack of timely communication compounds the frustration some families feel when trying to coordinate care or report concerns. There are mentions of lost items or mismanaged patient information, and at least one reviewer describes a situation where a family member's care or safety was compromised - stories that heighten anxiety about ongoing oversight and accountability.
The reviews also reveal a contentious relationship between Pines and certain hospital or referral networks. Some reviewers allege that AdventHealth in Orlando or Altamonte Springs directed families to Pines, with accusations about being "shunted" there to receive a commission or due to external pressure. There are explicit concerns that referrals to the facility came with a sense of coercion - an impression that the choice of facility might be influenced by third-party incentives rather than solely by patient need. Alongside this are stories of family members being sent to Pines under tight time constraints, some of which are framed as harmful or ill-advised for rehab needs, including a case where a relative was subsequently diagnosed with a serious brain bleed after admission. These comments add a layer of mistrust about the referral process and the facility's suitability for certain medical conditions.
Beyond the bigger system questions, several individual anecdotes describe alarming lapses in basic care. One reviewer recounts arriving to find a family member tied up in a wheelchair, without bed sheets or washcloths, and with no towels or adequate bathroom supplies - an image that starkly contrasts with the more glowing reports of staff dedication. Another account emphasizes persistent problems with getting calls answered and with the overall ability to manage patient charts effectively. Taken together, these stories raise concerns about day-to-day operations, supervision, and the consistency of care across shifts.
Amid the more critical notes, there is also a sense of the facility's identity as a smaller, family-owned operation with potential advantages for those who prioritize accessibility and direct communication with leadership. Some reviewers describe Pines as not being the fanciest option, but one that can offer personalized attention, a straightforward point of contact with the administrator, and a central location in North Miami. In a contrasting historical note, a former administrator speaks positively about the staff's dedication, recounting that Pines "isn't new, fancy or flashy," but features hearty meals, enjoyable activities, and a clean, welcoming environment that staff members maintain with pride. A later reflection adds a longer-term view, noting that since 2015 when a certain Jonathan sold Pines, the staff has remained among the most friendly and dedicated the reviewer has encountered in more than two decades of administration.
Overall, the sentiment about Pines Nursing and Rehab is mixed and nuanced. On one side, the facility earns praise for its compassionate nursing care, practical services (like on-site dialysis and trach patient support), good food, and engaging activities, all supported by staff who are described as truly caring and committed. On the other side, a substantial number of reviews raise alarms about cleanliness, odor control, communication gaps, and the consistency of care, with some accounts lauding staff yet criticizing the environment or management practices. The variety of perspectives suggests that experiences at Pines can differ dramatically depending on the specific unit, shift, or staff encountered, and it highlights the importance for families to visit, observe, and ask detailed questions about hygiene practices, incident reporting, care coordination, and how referrals are handled before making a placement decision.
Located in Miami, FL, Pines Nursing Home offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts fully furnished living spaces with cable or satellite TV and Wi-Fi/high-speed internet access, allowing residents to stay connected and entertained.
Meals are served in a restaurant-style dining room, offering delicious options prepared according to special dietary restrictions, including diabetes diets. Additionally, there is a small library available for those seeking some quiet reading time.
The dedicated staff at Pines Nursing Home provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications timely and accurately. A mental wellness program is also available to support the emotional well-being of the residents.
For those who enjoy outdoor activities or simply want some fresh air, the community features beautiful gardens and outdoor spaces where residents can relax or engage in various activities.
Residents will also find convenience in nearby amenities such as two cafes, three parks, twelve pharmacies, five restaurants, and one theater for entertainment options.
At Pines Nursing Home, residents can expect a comfortable living environment with comprehensive care services tailored to their individual needs while enjoying the vibrant surroundings of Miami, FL.
Pines Nursing Home is located at 301 North East 141 Street, Miami, FL 33161 in Miami-Dade County, Florida
Pines Nursing Home on seniors.fyi includes 11 photos including images showing building, parking, interior, healthcare, palm trees, hallway, decor, bedroom, and more.
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