567 North East 137Th Street, Miami, FL 33161
For more information about senior living options: (844) 490-3973
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The staff are very knowledgeable and caring, ensuring that you have a great experience as a patient. The attention from the doctor has been spectacular, both for her knowledge and the attention she gave us. They have excellent psychiatrists and a lot flexibility with appointments. The clinic offers open booking, making it much easier to get an appointment as soon as possible. Had a great experience at BCCS from the moment I walked in, the staff was welcoming and efficient. Delighted with this office, the staff goes out of their way to help. Very happy with the services. Excellent providers and office staff. The waiting time is low.
The reviewer describes the service as unbelievably unprofessional with near-zero communication skills. They felt ignored by the doctors from the start. They spent hours waiting and making calls that went unanswered. They were charged co-pays late and without warning. The supervisor was unhelpful, and there had been weeks with no response. They alleged medical malpractice due to inconsistent medication. They say services were canceled without justification, causing major problems. They claim the office staff are unresponsive and difficult to reach, with poor follow-up.The collection of reviews paints a complex picture of a mental health practice that operates across multiple locations and serves a wide range of patients. On one end of the spectrum, several patients laud the clinicians for their knowledge, empathy, and effectiveness. They describe doctors who listen, explain treatment options clearly, and provide steady, supportive care. Phrases like "excellent psychiatrists," "very caring," and "great therapists" recur, along with comments about staff who treat patients with kindness, the therapeutic groups being valuable, and office environments that feel safe and calm. A number of reviewers specifically mention Odalys, Dr. Waugh, Barbara (the psychiatrist), and others as dependable, skilled professionals who make a real difference in their recovery. Some patients also praise features like open booking, flexible appointment times, a clean and well-organized facility, and a practice culture that feels approachable and respectful.
However, a substantial portion of feedback centers on serious administrative and interpersonal problems that undermine care. Many reviewers report unprofessionalism and a pervasive lack of communication. They recount waiting for long periods, sometimes in crowded waiting rooms, and arriving for appointments only to discover delays or that the provider is not on site as scheduled. In at least one case, a patient describes arriving for a 3:00 PM first-time visit only to learn the provider wouldn't arrive until 3:30 PM, with five other patients in the same situation. Front-desk staff are frequently pointed to as the source of frustration - unreliable wait-time information, inconsistent handling of copays, and a pattern of being hard to reach by phone or email. Several reviews describe being left on hold for extended periods, receiving no callbacks after promises to follow up, and multiple attempts to obtain medication refills going unanswered.
Financial and administrative issues emerge as a recurrent theme. Reviewers report co-pays charged late or without warning, co-pay collection occurring at inopportune times, and insurance submissions that did not proceed promptly, resulting in delays in ongoing therapy. A few reviewers explicitly say they intend to request refunds or to pursue remedies because the service did not meet reasonable expectations or because they felt they were billed without receiving timely care in return. There are also warnings about services being canceled or interrupted without sufficient justification, and about the stress and disruption this causes for patients who rely on consistent treatment to manage mental health conditions.
In several accounts, the quality of clinical care and the quality of administrative processes diverge sharply. Some patients who praise the clinicians also express disappointment with the office staff, or with the overall system that supports care, noting that when the administrative side falters, it can nullify the positive impact of good clinical work. Others acknowledge improvement over time, observing that customer service has become more attentive and that the practice has made strides in certain areas, such as more responsive care teams and better in-person experiences. The variance seems to follow location and individual staff interactions, with some patients reporting timely, empathetic care and others reporting chronic communication breakdowns and operational inefficiencies.
The reviews collectively underscore a tension that is common in health care: the difference between high-quality clinical care and the practical realities of appointment scheduling, billing, and administrative support. Many patients base their judgments on the full patient journey - from initial contact and insurance navigation to the actual therapeutic sessions and the follow-through after visits. For some, the journey is smooth, with friendly staff, prompt responses, and effective treatment plans that leave them feeling heard, supported, and hopeful. For others, the journey is marred by delays, miscommunications, billing concerns, and a sense that their care is not being prioritized, especially during periods of emotional vulnerability when timely access to services matters most.
If you're considering this practice, the reviews suggest a few practical considerations. First, clarify the exact process for scheduling and arrival times at your chosen location, and confirm how delays are communicated. Second, ask for a clear outline of payment responsibilities, billing timelines, and what happens if refills or insurance submissions are delayed. Third, request direct contact information for a supervisor or patient advocate so you have a concrete path to escalate concerns if needed. Finally, it may help to visit the location first or speak with multiple staff members to gauge whether the particular office you're engaging with has the staff dynamics and communication practices you consider essential for your care.
Overall, the body of feedback indicates that while many patients receive excellent clinical care and compassionate support from certain clinicians, a non-trivial portion of the patient experience is defined by administrative friction, inconsistent communication, and billing or scheduling issues. The best path forward for prospective patients is to engage proactively with the office to set clear expectations, seek accountability from the administrative side, and evaluate, location by location, whether the practice can consistently deliver the level of care and reliability that their mental health needs require.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (10 miles away) Fort Lauderdale-Hollywood International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.L & B Solution Care II is an assisted living community located in Miami, FL that provides board and care home services as well as respite care. The community offers a range of amenities to ensure the comfort and convenience of its residents. These amenities include a dining room where nutritious meals are served, fully furnished accommodations, a beautiful garden for relaxation, housekeeping services to maintain a clean environment, move-in coordination assistance for a smooth transition, outdoor spaces for fresh air and scenic views, telephone access for easy communication, and Wi-Fi/high-speed internet connectivity.
In terms of care services, L & B Solution Care II offers comprehensive assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with health care providers to ensure proper medical care is provided. Special attention is given to residents with diabetes through the implementation of diabetes diets. Meal preparation and service are included in the care services to cater to individual dietary needs. Medication management is offered to ensure residents receive their prescribed medications on time. In addition, the community can accommodate special dietary restrictions based on individual needs.
Transportation arrangements for medical purposes are available at L & B Solution Care II, allowing residents easy access to medical appointments. Additionally, scheduled daily activities keep residents engaged and entertained within the community.
The location of the community offers convenience with various amenities nearby. There are two cafes in close proximity for socializing or enjoying a cup of coffee with friends or family. Four parks offer opportunities for outdoor recreation and relaxation. Twelve pharmacies ensure medication accessibility for residents' health needs. Five restaurants provide dining options outside of the community for those who wish to explore local cuisine. Lastly, there is one theater nearby that offers entertainment options.
Overall, L & B Solution Care II provides a comfortable and supportive environment where residents can receive personalized care while enjoying various amenities and conveniently accessing nearby facilities and establishments.
This part of Miami, Florida, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. With several restaurants, cafes, pharmacies, parks, theaters, and transportation options within a short distance, residents can easily access essential services and enjoy entertainment options. The proximity to hospitals and physicians ensures easy access to healthcare facilities when needed. Additionally, the presence of places of worship like Gesu Catholic Church provides spiritual support for those seeking religious community involvement. Overall, this area of Miami provides a well-rounded living environment for seniors seeking convenience and accessibility.
L & B Solution Care II is located at 567 North East 137Th Street, Miami, FL 33161 in Miami-Dade County, Florida
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