Fountain Manor Health & Rehabilitation Center
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390 North East 135Th Street, North Miami, FL 33161
For more information about senior living options: (844) 490-3973
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Gaby from admissions was very helpful. Gaby is very professional and helps families. The therapy team is very persistent, visiting twice daily. Marie and Shiba were warmly greeted every morning. The morning CNA kept the room tidy and placed flowers on the table. Fountain Manor offers beauty salon services and skin and hair care for residents. The center has a diverse activities program and its director is very professional. Blondie provided exceptional nursing care. Zoey and Gaby were attentive and caring. The ambassador visits regularly, providing water and ice to residents.
One reviewer described Fountain Manor as deplorable with cross-contamination and unsanitary conditions. Families report that night staff do not answer phones and fail to provide updates about their loved ones. A reviewer described chaos with patients roaming the hallways and at least one patient exposing themselves to a visitor. A relative claims the facility is not clean, with a smell of urine and feces, dirty sticky floors, and inadequate housekeeping. A family accuses staff of mistreating a patient and overmedicating, while withholding information from relatives. A death at the facility is attributed to gross medical neglect, with no telemetry or vitals monitoring and no timely updates. The environment is described as unsupervised, understaffed, and dangerous, with missing equipment. There are reports of nurses shoving a bed, injuring a patient, and offering no documentation or apology. Several reviewers state Fountain Manor is not a legitimate skilled nursing facility.Across the many voices about Fountain Manor, a starkly mixed portrait emerges. Some reviewers emphasize moments of genuine care, professional treatment, and small comforts that helped patients feel seen and supported. Others describe a facility in turmoil: poor cleanliness, unresponsive communication, and frightening lapses in safety and medical attention. Taken together, the messages convey a place where hope and fear coexist, and where the quality of experience seems to swing dramatically from one day to the next.
On the positive side, several families recount staff members who made meaningful differences in their loved ones' lives. The admission team is praised by multiple reviews for being helpful and professional, particularly a staffer named Gaby who is repeatedly cited as a dependable point of contact. The therapy program is frequently described as persistent and proactive, with therapists visiting patients multiple times a day and a sense that the rehab work is well-directed. Maria, a nurse noted for a "special dining room" for a patient named Esther Gonzales, and Betzy, the unit manager, are singled out for their concern and engagement. A couple of reviews highlight individual caregivers who left lasting impressions - Zoey and Blondie among them - and even the facility's ambassador role is remembered gratefully by some patients who appreciated regular visits, water, and courtesy checks. For a time, the atmosphere for some patients feels welcoming: a nurse who keeps rooms tidy, a morning CNA who "always kept me and my room tidy," flowers placed on the table, and a sense that the therapeutic environment could be a warm, home-like space. There are even anecdotes of special beauty and personal care services being available, and a recognition that the director and medical team can be highly professional.
Yet those positive notes sit alongside a chorus of serious cautions. A recurring critique centers on communication failings - phone lines that go unanswered, delays in family updates, and repeated assurances that "someone will call," only to be met with silence. Night shifts are highlighted as particularly problematic, with alarms raised about overnight monitoring and patient checks during hours when sleep is supposed to be routine. The word "investigate" appears in several reviews, suggesting ongoing concerns about oversight and accountability. Concerns about contamination and hygiene also appear prominently: phrases like "cross contamination at its finest" and reports of smells, dirty floors, and overall cleanliness problems evoke a facility struggling to maintain basic sanitary standards in some units.
Safety and medical care are the other major fault line. A number of posters recount alarming anecdotes: patients being exposed or left unattended, call buttons going unanswered for extended periods, and hospital-like fears about therapy or medical treatment not being delivered as promised. Some reviews mention discharge decisions that seem tied to insurance or financial issues rather than patient readiness, leaving families worried about patients' ability to continue rehabilitation at home. One letter details a pattern of rude interactions on the phones, withheld information, and a sense that staff are overwhelmed or indifferent to family distress. Several families express a belief that patients were not being monitored appropriately, or that their conditions worsened due to delays or lapses in care.
The most grave and chilling account comes from a family member whose father died while at Fountain Manor. The reviewer describes a cascade of failures: no telemetry or vitals monitoring, a call button that did not work for over 20 minutes, neglect of physical therapy promises, a filthy room, a broken air conditioning system, and missing personal belongings and oxygen equipment. They claim oxygen tanks were swapped and a wheelchair disappeared, and that staff hurriedly transported the body to a funeral home without permitting the family to understand what happened. They say no hospice consultation occurred, no explanation was provided, and medical records were never recovered. This account frames Fountain Manor not as a skilled nursing facility but as a place of "gross medical neglect," abandonment, and silent tragedy, and it urges readers to avoid the facility if their loved ones require safe, reliable care.
Taken together, the reviews illustrate a facility with a spectrum of experiences - from moments of compassionate, competent care and meaningful rehabilitation to episodes of neglect, poor communication, and questionable safety practices. Some patients and families clearly benefited from dedicated staff, therapeutic momentum, and personal touches that made the environment feel less institutional. Others left with lasting fear about what happened behind closed doors: unanswered questions, unshared updates, unaddressed symptoms, and in the most devastating cases, the death of a loved one under circumstances that felt tantamount to neglect. The stories also reflect a broader call for stronger oversight and accountability - calls that range from state intervention to parents and spouses demanding transparency about treatment, records, and the true condition of loved ones.
Ultimately, the chorus suggests that Fountain Manor can be a place of progress and care for some, but it also presents substantial risks for others. The disparate experiences point to systemic inconsistencies - between different shifts, different units, and different staff - where patient safety, timely communication, and basic sanitation can rise or fall with the day, the team, or the degree of oversight. For families navigating a loved one's care, the reviews underscore the importance of asking hard questions early: who will be the primary contact for updates, how often will vitals and therapy be monitored, what are the safeguards to prevent infection and injury, and what recourse exists if expectations about care are not met. As these accounts demonstrate, the difference between a path to recovery and a path to regret can hinge on access to reliable information, consistent staffing, and a culture of accountability that respects patients as more than a routine to be managed.
139 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (10 miles away) Fort Lauderdale-Hollywood International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Fountain Manor Health & Rehabilitation Center in North Miami, FL is a premier assisted living community that offers a wide range of amenities and care services to enhance the residents' quality of life. Our residents enjoy access to a beauty salon, cable or satellite TV, a computer center, and a fully furnished environment. They can also take advantage of our gaming room, small library, and outdoor space for relaxation and recreation.
In terms of care services, our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We specialize in diabetes diets and offer meal preparation and service to cater to our residents' dietary needs. Our medication management program ensures that all medications are taken correctly.
Mental wellness is important to us, which is why we have a comprehensive mental wellness program in place. We also accommodate special dietary restrictions to ensure our residents' nutritional needs are met. Transportation arrangement services are available for both non-medical purposes as well as transportation to doctors' appointments.
Our dining experience is exceptional with restaurant-style dining where residents can enjoy delicious meals that cater to their dietary restrictions. In addition, we provide concierge services and fitness programs to promote an active lifestyle. Planned day trips and resident-run activities keep our residents engaged and entertained on a regular basis.
At Fountain Manor Health & Rehabilitation Center, convenience is key. We have cafes, parks, pharmacies, and restaurants nearby which offer easy access for socializing or running errands.
Overall, our assisted living community offers a safe and comfortable environment with an array of amenities and care services designed to meet the unique needs of each resident.
Fountain Manor Health & Rehabilitation Center is located at 390 North East 135Th Street, North Miami, FL 33161 in Miami-Dade County, Florida
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