Cheyenne Mountain Center

Pros

• The staff member who handled the mail situation was very accommodating and demonstrated honesty by returning a card with cash to the family after it was opened.
• The administrative team that handled Medicaid was immensely helpful in assisting with financial aid for a patient's stay.
• The facility was praised for being clean and providing spacious rooms, allowing residents to have personal effects and make friends.
• Some reviewers expressed satisfaction with the friendly and caring nature of the staff towards the residents.
• One reviewer enjoyed the homemade Chinese egg rolls served monthly at the facility during their visits.

Cons

• The facility is poorly managed, with a lack of responsive communication and rude staff who appear indifferent to patient needs.
• Patients often wait excessively for assistance, indicating understaffing and inadequate support.
• There are significant concerns regarding safety, as evidenced by multiple falls without proper medical attention or reports.
• The care provided is substandard, with failures in medication management that put patients at risk.
• Visitors have experienced unclean conditions and unpleasant odors throughout the facility.
• The overall organization of the facility is lacking, leading to confusion and dissatisfaction among families.
• There have been issues with the timely handling of mail, raising questions about staff honesty and accountability despite positive experiences from some individuals.

Review

The reviews for the Cheyenne Mountain Care and Rehabilitation Center, also known as Mountain View Post, present a stark contrast of experiences, reflecting a significant divide between positive and negative perceptions. This facility has drawn criticism for its apparent lack of accessibility and communication issues. Multiple reviewers noted difficulties in reaching staff by phone or email. Suggestions have been made for the facility to improve its responsiveness by returning calls and ensuring that a functional email address is listed on their Google entry. Such communication barriers seem symptomatic of deeper operational problems that many visitors encountered.

Staff interactions at the center are frequently described as lacking warmth and professionalism. Numerous accounts highlight experiences with rude or indifferent employees, which exacerbates frustrations as family members seek help or information about their loved ones’ care. One reviewer recounted waiting excessively long periods for assistance, further solidifying the notion that staff are not fully engaged in their roles. The overall impression painted by several testimonies was one of neglect—indicating that some employees may be disinterested in providing compassionate or timely care.

Concerns around patient safety and proper medical attention at Cheyenne Mountain have emerged prominently in various reviews. A striking pattern is observed regarding reports of patients falling without subsequent medical evaluation or notification sent to families. For instance, one review expressed distress over an incident involving a high-risk fall patient who later experienced severe health complications, including a hemorrhagic stroke believed to stem from inadequate monitoring and reporting practices at the facility. These accounts raise urgent questions about whether sufficient staffing levels can support quality patient care consistently.

Conversely, there were hints of positive experiences embedded among the critical narratives; some individuals praised specific staff members for their honesty and helpfulness when handling situations like misdirected mail containing cash intended for patients. Furthermore, certain residents appreciated personal touches like homemade meals—specifically mentioning favorite dishes served monthly—which provided a glimpse into how some aspects of life within this facility can foster resident satisfaction regardless of broader complaints.

One user shared sentiments about cleanliness within the facility alongside friendly interactions witnessed between staff members and residents, creating a fleeting sense of reassurance amidst overwhelming discontent from other visitors. However, despite these positive remarks regarding certain aspects such as cleanliness and administrative support related to Medicaid processes, they appeared overshadowed by systemic concerns regarding caregiving quality.

In conclusion, while Cheyenne Mountain Care and Rehabilitation Center boasts features such as spacious accommodations and areas where residents can connect socially with peers—as noted by those who had favorable impressions—it seems shadowed by significant operational deficiencies affecting patient care expectations realistically expected in rehabilitation centers today. The discord among family members underscores an urgent need for management to improve both direct patient support services and overall employee engagement strategies if they aspire to enhance both operational standards and reputation moving forward.

This part of Colorado Springs, Colorado, offers a variety of healthcare options with several physicians and hospitals in close proximity. The presence of pharmacies ensures easy access to medication and medical supplies. The area also boasts a selection of restaurants, cafes, and parks for residents to enjoy. Additionally, transportation options such as the park and ride make it convenient for seniors to get around the city. Places of worship are also readily available for those seeking spiritual fulfillment. Overall, this neighborhood provides a well-rounded living environment with amenities that cater to the needs of older individuals looking for senior living options in the area.

Physicians

• Colorado Springs Health Partners PC, Southwest Office (0.2 miles)
• Abba Eye Care (0.2 miles)
• UCHealth - Susan Dern DO (1.3 miles)
• Thomas Dalsaso Jr, MD (1.9 miles)
• Printers Park Medical Plaza (2.7 miles)
• Medical Plaza (2.7 miles)
• UCHealth Breast Surgical Clinic - Printers Park (2.7 miles)

Hospitals

• Penrad Imaging (0.4 miles)
• St Francis Health Center (2.7 miles)
• Total Renal Care (2.7 miles)
• Penrose St Francis Hospital (2.8 miles)
• Memorial Hospital (3.2 miles)
• Memorial Health Scheduling Service (3.2 miles)
• Memorial Hospital (3.2 miles)

Restaurants

• Olde World Bagel (0.5 miles)
• Chili's Grill & Bar (0.6 miles)
• Old Chicago (0.7 miles)
• Golden Bee (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Edelweiss Restaurant (1.3 miles)

Parks

• Quail Lake Park (0.7 miles)
• Stratmoor Valley Trailhead (2.5 miles)
• America the Beautiful Park (2.8 miles)
• Memorial Park (2.9 miles)
• John "Prairie Dog" O'Byrne Park (3 miles)
• Bear Creek Regional Park (3.3 miles)
• Bear Creek Regional Park (3.3 miles)

Theaters

• Cinemark Tinseltown USA and XD (0.7 miles)

Pharmacies

• Walgreens (1 miles)
• Lee Osterle (2.1 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• Quality Choice (3.5 miles)
• CVS Pharmacy (3.8 miles)

Transportation

• I-25/Tejon Park N Ride (1.6 miles)

Cafes

• Urban Steam Coffee Bar and Cafe (2 miles)
• Dutch Bros Coffee (2.7 miles)
• Dutch Bros Coffee (4.1 miles)
• Good Neighbors Meeting House (4.2 miles)
• Jives Coffee Lounge (4.6 miles)
• Dutch Bros Coffee (4.8 miles)

Places of Worship

• First United Methodist Church (3.3 miles)
• Sacred Heart Catholic Church (4.2 miles)
• Calvary Worship Center (5.2 miles)