Golden Care Manor

Pros

• The administration department was very helpful, took care of the problem, and made it better.
• The physical therapy staff provided care, kindness, patience, and love.
• The nurses and aides offered compassionate care that helped the patient through difficult times.
• The staff treated the grandmother with love and maintained her hygiene with care.
• The facility is very clean and well cared for, with attentive staff who communicate with authorized persons.
• This small facility is better than the larger, modern one.
• The hospice care staff provided excellent care; the facility was very clean; the team was gracious and respectful.

Cons

• The staff were careless with their patients.
• The father was exposed to two Covid-positive patients and is now in the ICU.
• The father was left unsupervised and even eloped from the facility.
• The staff had no clue about what he was wearing that day.
• The doctor had been on vacation for over a month, delaying care.
• The staff were very rude, and new graduates lacked information about patients or medications.
• The meals were poor and hygiene was not prioritized.
• Medications and essential medical supplies were not delivered, forcing reuse of dirty items.
• The facility advertised private/semi-private rooms but the patient shared a room with three others.
• The facility smelled like urine and had elderly people sleeping in the hallways.
• The special air-flow mattress did not work and could not be fixed.
• A father passed away due to alleged incompetent, useless, and careless care.
• The reviewer would not recommend this facility and urged others not to place loved ones there.

Review

The collection of reviews presents a nuanced portrait of care at Montclair Manor, with strong threads of appreciation running through many experiences and stark warnings in a few others. Several readers highlight the administrative team as the backbone of the facility, praising how they listen, respond, and resolve problems. One reviewer specifically thanks the administration department for stepping in to take care of an issue and making it better, framing the experience as practical, responsive, and reassuring during a difficult time.

Another recurring source of gratitude centers on the physical therapy team. The reviewer describes the therapists as unforgettable for their care, kindness, patience, and love, crediting them with helping the patient reach a significant milestone. The sentiment is echoed by others who reference the nurses and aides - particularly those who were in the patient's room - expressing heartfelt thanks for helping them through some of the darkest days. The gratitude is intimate and personal, with Barbara S. noting that there are many names to remember and that the people involved know who they are.

Beyond the inpatient setting, several reviews praise the way Montclair Manor treats family members and loved ones. One reviewer specifically appreciates the way they care for a grandmother, noting loving, attentive treatment and diligent attention to her hygiene. This sentiment about respectful, dignified care extends to the broader staff as well, who are described as attentive to residents, diligent about hygiene, and committed to communicating with the authorized family members. A smaller facility that still manages to feel thoroughly cared for is highlighted as a positive contrast to a larger, newer facility the reviewer had previously experienced.

Cleanliness and the quality of daily care emerge as a common thread in many positive accounts. A reviewer describes the facility as very clean and well cared for, with staff who pay attention to residents and maintain clear lines of communication with families. The hospice care experience is also remembered fondly: the setting is described as clean, with excellent care and a compassionate, respectful atmosphere "from the kind Administrator on down." In these accounts, Montclair Manor is portrayed as a place where attentiveness, empathy, and professional care create a supportive environment during difficult times.

Yet the reviews are not uniformly favorable. A strong negative account from Ruby M details a cascade of failures she attributes to the facility: Covid exposure of the father, his ICU struggle, unsupervised incidents, elopement, and a perceived lack of concern for patient safety. The reviewer criticizes the staff as rude and uninformed, alleges that a doctor had been on "vacation" for an extended period, and condemns meals, hygiene, and overall patient care. The account is emotionally charged and includes a family's account of loss, emphasizing the severe impact of perceived neglect on a loved one. This message serves as a stark counterpoint to the more positive testimonials and underscores the importance of accountability and transparency in patient care.

Additional negative feedback comes from a reviewer who was recently transferred to the facility and found conditions alarming: a shared room with multiple residents, a strong urine odor, elderly residents sleeping in hallways, a malfunctioning post-operative air-flow mattress, a lack of timely medications, and missing medical supplies. The reviewer describes repeated delays and risks to health, concluding with a clear warning to avoid the facility. Taken together, these experiences paint a picture of a care setting that can vary dramatically from one patient to the next, depending on staff availability, management responsiveness, and day-to-day operations.

Despite these darker notes, other reviews continue to offer praise and reassurance. A brief positive remark - "Good service" - sits alongside longer testimonials about hospice care, again highlighting cleanliness, attentive staff, and a sense of ease during a difficult time. And a final sentiment captures the essence of the best of Montclair Manor: it is described as a place for the elderly where the combination of good food, clean rooms, and professional, smiling service helps create a supportive, respectful environment for residents and families alike.

This part of Ontario, California offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies, physicians' offices, and hospitals within a few miles radius, access to healthcare services is easily accessible. There are also plenty of dining options including popular chains like McDonald's and Panera Bread, as well as local favorites such as Vince's Spaghetti and Titan Burgers Chino. For leisure and entertainment, there are theaters like AMC DINE-IN Montclair Place 12 nearby, along with parks for outdoor activities. Transportation options include the Montclair Metrolink Station for easy travel around the region and proximity to Ontario International Airport for any travel needs. Places of worship are also readily available for those seeking spiritual fulfillment. Overall, this area provides a well-rounded community with essential services and amenities for senior living.

Pharmacies

• Rite Aid (0.2 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Ken Pharmacy (2.5 miles)
• Rite Aid (3.1 miles)

Physicians

• Baby Bump Studios (1 miles)
• Tarick Smaili, MD (2.1 miles)
• Heavenly 3D 4D Ultrasounds (2.2 miles)
• Womens View Medical Group (2.3 miles)
• Dr Robert. Armada (2.4 miles)
• City Of Hope Upland (2.4 miles)
• Rancho Wellness: Ravinder Singh, MD (2.5 miles)

Parks

• Citrus Park (1.1 miles)
• Ruben S Ayala Park (4.5 miles)
• Central Park (6.9 miles)

Restaurants

• McDonald's (1.5 miles)
• Lazy Dog Restaurant & Bar (1.6 miles)
• McDonald's (2.2 miles)
• The Hat (2.4 miles)
• Vince's Spaghetti (3.1 miles)
• Titan Burgers Chino (3.1 miles)
• Bardot (3.2 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (1.8 miles)
• Harkins Theatres Chino Hills 18 (6.1 miles)
• AMC DINE-IN Ontario Mills 3 (6.5 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (6.7 miles)

Transportation

• Montclair Metrolink Station (2.1 miles)
• Ontario International Airport - Terminal 2 (4.1 miles)
• Baggage Claim T2 (4.1 miles)
• Ontario International Airport (ONT) (4.6 miles)
• Ontario Int'L-Terminal 4 (4.7 miles)
• Baggage Claim T4 (4.7 miles)
• Pomona Station (5.2 miles)

Places of Worship

• First Presbyterian Church Upland (2.1 miles)
• St Anthony's Catholic Church (4.5 miles)
• Charisma Life Church (4.6 miles)
• Crosspoint Church (5.4 miles)

Hospitals

• San Antonio Community Hospital Maternity Information Services (2.4 miles)
• San Antonio Medical Center (2.5 miles)
• Pomona Valley Hospital Medical Center (4.8 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)
• Panera Bread (5.6 miles)
• Starbucks (6.2 miles)
• Omomo Tea Shoppe (6.2 miles)
• Panera Bread (6.3 miles)