Chaparral Winds Memory Care

Pros

• The Chaparral Winds community is warm, welcoming, and feels like one big family.
• The residents are awesome and caring.
• Some staff go above and beyond, making Chaparral Winds feel like a home away from home.
• The spa is clean and efficiently run, with attentive and helpful staff.
• Melissa is amazing, and Chaparral Winds is excellent.
• The facility is beautiful, with kind, wonderful residents who form many friendships.
• Kayla is gracious, communicative, and supportive in tours and move-in processes.
• The medical staff, including Wendy, Grace, and Danielle, are great - patient, professional, caring, and capable.

Cons

• They would not have moved their mom into memory care if they had known what they know now.
• They felt their loved one would not be cared for here, alleging mistreatment and neglect because residents may not remember.
• They described the weekend nurses as disrespectful, rude, and inattentive - often on their phones and yelling for residents to return to their rooms.
• They viewed the facility as a horribly run business with poor responsiveness to inquiries or requests.
• They reported inadequate medical attention (e.g., failure to weight a resident with congestive heart failure as ordered) and a nurse who was rude, with the director seemingly siding with her and complaints not addressed.
• They were not notified when a COVID case occurred among residents.
• They observed a leadership change that led to reduced communication and perceived indifference from the head nurse.

Review

Chaparral Winds is described by many who know it as a special place where warmth and kindness feel almost tangible from the moment you walk in. One person notes that the atmosphere is homey and comforting, and that they've been part of the community for almost four years, grateful for the daily love and care that seems to fill the halls and common areas. Residents are frequently praised as friendly, welcoming, and part of a genuine, one-big-family vibe. The sentiment that the place functions as a true home away from home recurs, with several reviews highlighting the ease of fitting in and the sense that the community looks after its own.

Within that welcoming frame, the day-to-day experience is repeatedly described as positive and attentive. The staff are seen as attentive and helpful in moments that matter, with remarks about clean, efficient work and a well-run operation. The on-site services, including the spa and the car-related amenities, are lauded for being well cared for, reinforcing a sense that Chaparral Winds keeps things running smoothly for both residents and their families. The culture of care is reinforced by mentions of easy transitions for new residents and their families, and by the appreciation many express for specific staff who go above and beyond in making people feel seen and supported.

Several reviews foreground individual staff members who left a lasting impression. Melissa is repeatedly singled out as amazing and crucial to making the experience excellent, while Kayla, the marketing consultant, is praised for her gracious, communicative, and genuinely customer-service-oriented approach from the very first contact. The Olachea family's message highlights Kayla's professionalism and warmth during the tour, the dining experience, and the move-in process, and extends thanks to Grace, a medical assistant, for calming their dad on his first day. The ties between families and staff are portrayed as deeply meaningful, with Grace and Kayla representing a pattern of care that helps families feel confident about their loved ones' well-being.

The community's strengths are further illustrated through stories of gradual, positive progress and meaningful routines. For families involved in the transition, the experience of seeing a parent settle into assisted living, enjoy bingo and movies with fellow residents, and begin building a new circle of friends is frequently described as heartening. An update shared by a family member six years later speaks to a long arc of care: a mother who moved to assisted living, a father who found a comfortable room, a supportive staff that made the process smoother, and a new sense of life and activity for an aunt who enjoys regular bingo and visits to other living areas. In this account, the staff's readiness to provide information, coordinate moves, and offer personal encouragement is highlighted as a standout quality that helps families feel confident throughout tough transitions.

Yet Chaparral Winds is not free from criticism. A substantial portion of the feedback is strongly negative, focusing on memory-care experiences where care, communication, and bedside manner were lacking. One reviewer expresses outright disappointment, suggesting that if negative stars were possible, they would be used, and saying the family would not have moved a loved one there if they had known what they now know. Issues cited include nurses who appear disinterested in their jobs, disrespect toward residents on weekends, and a perceived gap between the level of service paid for and the care actually delivered. Specific grievances include requests to have a bra or undershirt correctly placed during dressing, a failure to ensure the resident wears their own clothes, unkempt hair, and nurses who allegedly sit on their phones and direct residents to rely on family members for basic help. In this view, the overall care falls short on certain days, overshadowing other positive aspects.

Complaints about the memory-care experience extend to concerns about communication during health events, such as outbreaks and daily monitoring. One reviewer describes a situation where a resident contracted COVID nearby, with little to no notification, followed by questions about weight monitoring and timely responses to urgent needs. There are also references to administrative tensions, with some reviewers reporting that the director and the lead nurse did not always align with families' expectations, and that certain staff changes negatively affected the consistency of care and accountability. A separate post recounts difficulty in obtaining responses through the website and phone channel, and a strong sentiment that the facility's leadership did not fully follow through with promised contact, leaving a sense of frustration about getting essential information.

Despite these criticisms, there are other accounts that acknowledge mixed experiences and emphasize individual moments of care. In some reviews, a staff member such as Danielle - the director of nursing - stands out for being patient and thorough, addressing medical questions with care and professionalism. A reviewer notes gratitude for the professional and compassionate manner with which Danielle handled concerns, suggesting that when nursing leadership is engaged and communicative, the overall impression of Chaparral Winds can shift from mixed to reassuring. Another sentiment emphasizes that if the care team on par with Kayla and Grace were representative of the whole staff, the facility would deliver an outstanding experience for residents and families alike.

Taken together, the collection of reviews paints Chaparral Winds as a community of contrasts: warmth, family-like companionship, and well-kept spaces alongside concerns about consistency in memory-care practices and communication. The positive voices highlight a culture of genuine care, friendly residents, and dedicated staff who can transform anxious transitions into hopeful beginnings. The negative voices remind readers that, like many care communities, outcomes can vary by shift and by leadership, and that questions remain important for families navigating a loved one's particular needs. For anyone considering Chaparral Winds, the inputs suggest a need to visit thoughtfully, speak with multiple staff members across departments, and directly assess how the community handles memory care, medical monitoring, and the kinds of everyday details - like dressing, grooming, and timely responses - that truly define daily life in assisted living.

Restaurants

• Chick-Fil-A (0.2 miles)
• Carrabba's Italian Grill (0.7 miles)
• Lou's Tivoli Gardens (1.2 miles)
• Crumbl Cookies (1.9 miles)
• Fuzzy's Southwest Sports Grill (1.9 miles)
• Crooked Putter (1.9 miles)
• The Brookside II Sports Bar (2.1 miles)

Parks

• Indoor Playgrounds International (0.7 miles)
• Surprise Community Park (1.6 miles)
• Kingswood Parke HOA Park (1.9 miles)
• Veramonte Park (2.6 miles)
• Pet Park Sun City Grand (3.5 miles)

Physicians

• Banner Health Center (0.8 miles)
• Affiliated Dermatology (0.8 miles)
• Westside Internal Medicine (1 miles)
• Antonio Yu Jr (1.1 miles)
• Bestcare Internal Medicine (1.1 miles)
• Yu, Antonio Yu Antonio V Jr MD PC (1.1 miles)
• Allergy Asthma Clinic (1.1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.7 miles)
• Fry's Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Sunrise Valley Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• Walmart Pharmacy (2.5 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (3 miles)
• The Grand Cafe (3.5 miles)
• Sumo Snow (3.6 miles)
• Starbucks (4.2 miles)

Theaters

• AMC Surprise Pointe 14 (1.9 miles)

Hospitals

• Apricus Medical Group (2.2 miles)

Places of Worship

• St Clare of Assisi Catholic Church (4.5 miles)