Chaparral Winds Assisted Living

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  • Interior

    A welcoming reception area with a wooden desk and tiled flooring.

  • Outdoors

    Two individuals placing a floral wreath during a memorial ceremony.

  • Decor

    A cozy and well-decorated bedroom featuring a bed, chair, lamp, and wall art.

  • Building

    A view of a courtyard with landscaped greenery and a modern building under a clear blue sky.

  • Architecture

    A serene view from a terrace adorned with flowering plants, overlooking a greenery-filled landscape.

  • Trees

    A view of a welcoming entrance to a residential complex, surrounded by well-maintained landscaping.

  • Landscaping

    A picturesque house surrounded by lush greenery and a visible vehicle in the driveway.

  • Outdoor

    A promotional booth for Chapparal Winds, showcasing community engagement materials and offerings.

Chaparral Winds Assisted Living

16623 North West Point Parkway, Surprise, AZ 85374

For more information about senior living options: (844) 490-3973

4.1 from 36 reviews
5 stars
25
4 stars
2
3 stars
2
2 stars
1
1 stars
6

Assisted Living

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    Overall Review of Chaparral Winds Assisted Living

    Pros

    • pro The Chaparral Winds community is warm, welcoming, and feels like a big family.
    • pro The atmosphere is homey and comforting, helping residents feel at ease.
    • pro The staff are attentive and caring, often going above and beyond to help.
    • pro Melissa is amazing, and Chaparral Winds is described as excellent.
    • pro The facility is spotless, clean, and well maintained, with friendly, available staff.
    • pro Kayla is gracious, communicative, and makes families feel at ease during tours and moves.
    • pro Grace the medical assistant is friendly, helpful, and quickly establishes rapport with residents.

    Cons

    • pro They believe residents in memory care are not properly cared for and that the nurses are disrespectful, especially on weekends.
    • pro They claim the weekend nurses sit on their phones, ignore residents' requests, and tell families they must help.
    • pro They feel the facility charges for services that are not provided and is poorly run.
    • pro They say a resident contracted COVID and was never notified, and that the head nurse dismissed the situation as no big deal.
    • pro They report the toilet in the room runs and has not been fixed.
    • pro They allege a nurse failed to weigh a resident with congestive heart failure as ordered, contributing to a hospital visit.

    Review

    Chaparral Winds emerges in these accounts as a place with a real sense of community. Multiple voices describe it as warm and welcoming from the moment you step in, where residents feel like family and the atmosphere feels homey and comforting. One writer notes that they've been part of Chaparral Winds for almost four years and remain grateful for the daily love and care that fills the community. Across several reflections, the common thread is a tangible pride in the people who live there, the friendliness of the residents, and the sense that the facility can feel like a true home away from home.

    The affection for the people who make up the community runs strong. Reviewers consistently mention how friendly and caring the residents are, and how those relationships extend beyond mere courtesy to genuine companionship. In many entries, residents themselves are described as awesome and deeply caring, with some people going above and beyond for others. The sense of belonging is reinforced by social activities - bingo, movie nights, and interactions between independent living residents and those in assisted living - contributing to what feels like a lively, connected community. The living spaces are praised for feeling clean, neat, and well-kept, reinforcing the impression that Chaparral Winds is a welcoming, orderly place to live.

    Within this warmth, specific staff members are repeatedly highlighted for their impact. Melissa is named as "amazing," with her presence and responsiveness contributing to a strong positive impression of the facility. Kayla, described as a gracious and communicative marketing consultant, is singled out for making families feel at ease, guiding tours, answering questions, and facilitating transitions for loved ones. Grace, a medical assistant, earns thanks for calming a new resident during a difficult first day and for establishing rapport quickly, while Wendy, a nurse, is also acknowledged for her care. Another reviewer remembers the staff's overall kindness during a family transition and highlights nursing and housekeeping as exemplary in certain contexts. In one extended update, the Olachea family emphasizes Kayla and Grace as standout members of the team, noting how their professionalism, warmth, and responsiveness made a meaningful difference during a complex move for their father and in subsequent nursing and care interactions.

    The narrative also includes meaningful updates about transitions between levels of care. There are heartfelt stories about moving a parent from independent living to assisted living, with staff helping to navigate dining, housing, and daily needs in a way that reduces stress for families. One account describes how the entire Chaparral Winds team - marketing and care staff alike - made a difficult move smoother and more supportive, turning what could have been a chaotic process into a calm, organized experience. In another update, a family reflects on the ongoing care journey, noting how their mom transitioned between levels and how Grace and Kayla continued to offer guidance and reassurance. These stories emphasize not only the facilities' amenities but also the quality of human-centered care and the proactive communication families value.

    Yet, alongside these numerous positive experiences, there are strong cautions and criticisms that appear in several reviews. A memorable post uses emphatic language to convey deep disappointment: "ABSOLUTELY HORRIBLE STAFF!!!" and "HORRIBLY RUN BUSINESS!!!" as the reviewer explains failed outreach - no responses to website inquiries, missed calls from the marketing director, and a sense that loved ones would not be safely or adequately cared for. This perspective starkly contrasts with the more hopeful experiences described elsewhere, and it underscores an important theme in these narratives: experiences can vary dramatically from one family to another and from one time to another.

    Further negative observations focus on care quality in memory care and periods of management turnover. One reviewer details an ongoing struggle with care in memory care, citing unresponsive or inattentive behavior from nurses, resistance to dressing and personalizing the resident's appearance, and weekend staff who seem distracted or disengaged. The same account mentions a lack of timely communication about incidents (such as a resident contracting COVID) and equipment issues like a running toilet, painting a picture of inconsistent attention to residents' daily needs. Another reviewer mentions a director transition and a shift in leadership that coincided with changes in how concerns were addressed, along with mixed reports about staff empathy and responsiveness.

    There is also feedback centered on medical oversight and response to health concerns. One reviewer recounts a caregiver's failure to monitor weight as ordered by a doctor, a situation that culminated in a hospital visit and frustration with how concerns were handled. The writer notes that independent living staff could be excellent, but the memory care experience felt inconsistent, with some nurses showing care and others being less attentive. However, there is also a contrasting note of appreciation for a nurse (Danielle) who listened patiently, answered questions one by one, and left the family feeling reassured and better about a loved one's medical needs. This reminder that care quality can be highly variable within the same facility underscores the complexity of running multiple levels of care in a single community.

    Overall, the collection of reviews presents Chaparral Winds as a place of real strengths and genuine warmth, where many families feel their loved ones are treated with kindness, respect, and personalized attention by several standout staff members. The best experiences emphasize the human connections - the patient guidance from Kayla, the calming support from Grace and Wendy, and the daily comfort and companionship that residents offer each other. At the same time, the critiques serve as important reminders of the challenges inherent in senior care: staffing consistency, timely communication, and proactive medical oversight. In one hopeful refrain, families express that with the right leadership and the steadfast dedication of mindful staff, Chaparral Winds can be a place where residents not only live but truly feel at home.

    Features

    Housing

    • 96 resident community capacity 96 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Phoenix Sky Harbor International (24 miles away) Phoenix Sky Harbor International (24 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Chaparral Winds Assisted Living in Surprise, AZ is a vibrant and inviting community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    Our amenities are designed to provide convenience, entertainment, and relaxation. Residents can pamper themselves at our beauty salon or enjoy their favorite shows on cable or satellite TV in their fully furnished apartments. Our community operated transportation takes residents to various destinations including doctor's appointments. In addition, our computer center and Wi-Fi/high-speed internet allow residents to stay connected with loved ones and explore the digital world.

    We prioritize the health and wellness of our residents by offering numerous care services. Our 24-hour call system and supervision ensure that assistance is always available when needed. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and follow special dietary restrictions like diabetes diets.

    At Chaparral Winds, we believe in creating a lively environment where residents can socialize and engage in activities they enjoy. Our dining room offers restaurant-style dining with delicious meals prepared by our staff, accommodating special dietary restrictions if needed. Residents can participate in planned day trips organized by our concierge services or join resident-run activities for a sense of community. Fitness programs cater to different levels of mobility, helping residents stay active and healthy.

    Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby, our community ensures easy accessibility to all the necessities and entertainment options.

    We strive to create a warm and welcoming environment at Chaparral Winds Assisted Living where residents can feel at home while receiving personalized care tailored to their individual needs.

    Virtual Tour

    Videos

    Nearby Places of Interest

    Restaurants

    • Chick-Fil-A (0.2 miles)
    • Carrabba's Italian Grill (0.7 miles)
    • Lou's Tivoli Gardens (1.2 miles)
    • Fuzzy's Southwest Sports Grill (1.9 miles)
    • Crumbl Cookies (1.9 miles)
    • Crooked Putter (1.9 miles)
    • The Brookside II Sports Bar (2.1 miles)

    Parks

    • Indoor Playgrounds International (0.7 miles)
    • Surprise Community Park (1.6 miles)
    • Kingswood Parke HOA Park (1.9 miles)
    • Veramonte Park (2.6 miles)
    • Pet Park Sun City Grand (3.5 miles)

    Physicians

    • Banner Health Center (0.8 miles)
    • Affiliated Dermatology (0.8 miles)
    • Westside Internal Medicine (1 miles)
    • Yu, Antonio Yu Antonio V Jr MD PC (1.1 miles)
    • Antonio Yu Jr (1.1 miles)
    • Bestcare Internal Medicine (1.1 miles)
    • Allergy Asthma Clinic (1.1 miles)

    Pharmacies

    • CVS Pharmacy (0.9 miles)
    • Walgreens (1.7 miles)
    • Fry's Pharmacy (1.8 miles)
    • Walgreens (1.9 miles)
    • Sunrise Valley Pharmacy (2.2 miles)
    • Walgreens (2.5 miles)
    • Walmart Pharmacy (2.5 miles)

    Cafes

    • Starbucks (1.8 miles)
    • Starbucks (2 miles)
    • Starbucks (2.3 miles)
    • Starbucks (3 miles)
    • The Grand Cafe (3.5 miles)
    • Sumo Snow (3.6 miles)
    • Starbucks (4.2 miles)

    Theaters

    • AMC Surprise Pointe 14 (1.9 miles)

    Hospitals

    • Apricus Medical Group (2.2 miles)

    Places of Worship

    • St Clare of Assisi Catholic Church (4.5 miles)

    Frequently Asked Questions

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