Terra Pointe Memory Care

Pros

• The staff at Terra Pointe is described as caring, patient, and dedicated to ensuring the well-being of residents.
• Residents receive excellent care and enjoy a variety of activities that keep them active and engaged.
• The food prepared by the chef from scratch is praised for its quality.
• The facility is noted for being clean, welcoming, and safe, with private room options available.
• Family members feel comforted knowing their loved ones are treated as part of the community, with staff remembering personal details about each resident.
• Some visitors appreciate the beautiful environment and well-maintained grounds at Terra Pointe Memory Care.

Cons

• The husband of a resident receives atrocious care, with staff being rude and not showering him regularly.
• There are concerns about the high staff turnover, suggesting inadequate pay and training for caregivers.
• Some residents have reported feeling ignored when calling for help, especially during weekends and holidays.
• The facility lacks adequate supervision during staff meetings, leading to residents wandering aimlessly.
• Families express frustration over having to make appointments to visit their loved ones instead of being able to drop by freely.
• Reports indicate that some patients receive improper medication or are undernourished, with food left untouched in front of them.

Review

Terra Pointe Memory Care has garnered a diverse array of reviews from family members who have placed their loved ones in this facility, reflecting a spectrum of experiences and satisfaction levels. While many reviewers express gratitude for the care provided at Terra Pointe, others raise significant concerns about the quality of service and general environment for residents. Overall, it emerges as a place where personal experiences greatly influence perceptions, leading to contrasting views on its effectiveness as a memory care residence.

Several families share positive anecdotes that highlight the dedication and compassion of the staff. One reviewer emphasizes the friendly and caring nature of those working at Terra Pointe, noting how they seem genuinely invested in the well-being of residents. This sentiment is echoed by another family member who praised the cleanliness of the facility and commended the chef for preparing meals from scratch. They felt reassured knowing their loved one was cared for by dedicated individuals committed to improving their quality of life through activities and social engagement. Tales of personalized interactions between staff and residents further illustrate an inviting atmosphere filled with laughter, music, and community.

Conversely, not all feedback is as favorable. A recurring theme among critical reviews revolves around high staff turnover rates, which many believe result from inadequate pay or support for caregivers. This rapid turnover appears to lead to inconsistencies in care quality; some families report instances where calls for assistance go unanswered or where residents are left without supervision during critical moments. One reviewer expressed distress over their loved one's unkempt condition when visiting, criticizing both hygiene protocols as well as staff attitudes toward family members seeking assistance.

The dining experience at Terra Pointe also draws mixed reactions. While some reviewers praise the food quality and variety available to residents – highlighting how enjoyable it seems to them – others note that menu repetition can become tiresome over time. In addition to concerns about meal options, certain individuals report poor communication around activities available for their loved ones in memory care settings. The commitment to engaging patients appears inconsistent according to some reviews; instances were noted when relatives felt their loved ones were isolated rather than actively participating in organized events.

Safety is another focal point within the discussions surrounding Terra Pointe Memory Care. Many responses indicate that while there are moments when safety measures seem prioritized – such as room conditions being satisfactory with no unpleasant odors – there remain worries about staffing adequacy during weekends and holidays. Anecdotes describe locked bathrooms during staff meetings or neglect during busy times when more attention might be warranted—leading families to question whether adequate supervision exists throughout every hour of operation.

Finally, experiences with environmental factors like accessibility have emerged within these reviews too; some family members expressed frustration regarding visitation policies that restrict spontaneous visits due perceived safety measures related to COVID-19 regulations or other reasons typical among healthcare settings today. Despite this restriction impacting how often they could see their loved ones in person outside scheduled appointments—many recipients of care emphasized enjoying spacious accommodations enhancing overall residential comfort levels.

In summary, while Terra Pointe Memory Care provides various standout qualities appreciated by numerous families—such as commendable culinary offerings alongside genuine rapport-building efforts made on behalf of employees—the conflicting sentiments concerning caregiver treatment capabilities alongside visitation limitations suggest complexities warranting deeper reflection before choosing them as suitable long-term placements amidst growing demands surrounding cognitive impairments.

This part of Glendale, Arizona offers a convenient and well-rounded living experience for seniors. With multiple pharmacies located within a short distance, access to healthcare and medication is readily available. Several parks nearby provide opportunities for leisurely walks or outdoor activities, promoting an active lifestyle. A variety of cafes in the area offer spaces to socialize or enjoy a cup of coffee with friends. Additionally, there are reputable physicians' offices within close proximity for medical needs. A selection of restaurants offers diverse dining options, and several places of worship cater to spiritual needs. For entertainment, there are theaters within a few miles for movie buffs. Overall, this area provides a mix of amenities and services that can contribute to a comfortable and fulfilling senior living experience.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (1.2 miles)
• Walgreens (1.6 miles)
• Walgreens (2.4 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)

Parks

• Foothills Park (0.5 miles)
• Thunderbird Park (2.7 miles)
• Conocido Park (3.2 miles)
• Fletcher Heights Park (3.7 miles)
• Paseo Highlands Park (3.7 miles)
• Mountain Ridge Park (4.1 miles)
• Green Belt (4.5 miles)

Cafes

• Starbucks (0.7 miles)
• Dutch Bros Coffee (1.2 miles)
• Starbucks (2.5 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (3.5 miles)
• The Human Bean (4.4 miles)

Physicians

• Paseo Family Physicians (0.7 miles)
• Phoenix Neurology & Sleep Medicine (0.8 miles)
• Kevin Turner (0.9 miles)
• HonorHealth Medical Group - West Union Hills - Primary Care (1.4 miles)
• SimonMed Imaging (1.4 miles)
• Arrowhead Hospital - Bryan Ficarra, DO (1.6 miles)
• Arrowhead Endoscopy & Pain Management Center (1.6 miles)

Restaurants

• Heroes Pub and Grub (0.8 miles)
• Zipps Sports Grill (0.9 miles)
• Bruster's Ice Cream (1.1 miles)
• Macayo's Mexican Table (1.4 miles)
• Whataburger (1.7 miles)
• Babbo Italian Eatery (1.9 miles)
• Oregano's Pizza Bistro (2 miles)

Places of Worship

• St Thomas More Parish (1.2 miles)
• Phoenix Arizona Temple (3 miles)
• Pure Heart Christian Fellowship (3.1 miles)
• The Church At Arrowhead (3.2 miles)
• CCV Childrens Building (4.2 miles)
• Christ's Church of the Valley (4.2 miles)

Theaters

• AMC Deer Valley 30 (3 miles)
• AMC Arrowhead 14 (3.1 miles)
• Arrowhead Fountains 18 (4 miles)