Sunset Assisted Living, LLC

Pros

• The reviewer is proactive in communicating with management regarding their concerns.
• The reviewer was promised a refund as stated in their contract, indicating a level of transparency in the business's policies.
• The reviewer’s mother was cared for in the home for four months, suggesting she had a period of support before her passing.

Cons

• The caregivers failed to work together, leading to suffering for the patients.
• Management was aware of issues but chose to take no action.
• A promised refund for the monthly fee has not been received despite multiple follow-ups.
• The mother passed away just two days after the payment was made, highlighting a lack of support.
• Communication with management was ineffective and unresponsive over several months.
• The overall experience in the home was unsatisfactory for only four months of care.

Review

In recent feedback regarding a particular care home, several concerning issues have emerged that highlight significant shortcomings in the quality of care provided to residents. A recurring theme in these reviews is the apparent disarray and lack of cooperation among the caregivers. Families expect that their loved ones will receive compassionate and effective support, but it seems that this facility has fallen short of those expectations. The inability of the care team to work cohesively raises serious questions about the overall environment and culture within the home, as well as its capacity to deliver acceptable standards of care.

Management's response—or lack thereof—to caregiver conflicts has also been scrutinized. Despite being made aware of the ongoing issues affecting patient welfare, management reportedly chose to remain inactive, contributing further to an atmosphere of neglect. This oversight not only undermines staff morale but also places residents in jeopardy, as inconsistent or conflicting caregiving practices can lead to inadequate support for those who are most vulnerable. Families place a great deal of trust in such facilities, believing that management will take decisive action when problems arise; however, it appears this trust may have been misplaced based on the experiences shared by families.

Tragically, one reviewer recounted their personal experience with profound grief following the passing of their mother just two days after making a payment for monthly fees at the facility. This unfortunate timing exacerbated an already painful situation and highlighted yet another aspect of disorganization within the care home's operations—the handling of financial matters post-residency. The reviewer mentions being promised a refund as per their contract agreement but indicates that despite months of communication with both Carlos—a staff member—and management, no refund has been issued.

This prolonged promise without fulfillment not only adds to the emotional burden during an already difficult time but suggests systemic issues within administrative processes at the home. When families face such challenges while grieving loved ones lost in subpar conditions, it naturally leads them to question both accountability and ethical standards upheld by management personnel. Canadians generally believe in transparent exchanges—both in services rendered and finances managed—but this scenario reflects poorly on those practices.

The cumulative experiences shared reveal a troubling pattern: loved ones admitted to this care home may not receive adequate attention or support due to internecine disputes among caregivers combined with lackluster managerial responses. For many families seeking quality long-term care for elderly relatives or individuals requiring specialized assistance, knowing they might not be getting what they paid for significantly complicates decision-making regarding where best to place their loved ones.

As mentioned previously, dissatisfaction looms large over any recommendation for this particular home due primarily to systemic failures surrounding both patient care and administrative follow-through. Such experiences drive home an important reminder for prospective clients: thorough research into potential placement options includes investigating reports from current residents' families about overall satisfaction levels surrounding caregiving excellence alongside operational transparency—particularly concerning financial commitments entered into upon residency admission should be imperative before final decisions are made regarding elder care placement options moving forward.

This particular area of Chandler, Arizona offers a variety of amenities that may be attractive to seniors looking for a peaceful and convenient place to live. With several places of worship nearby, individuals can easily maintain their spiritual practices. There are also hospitals, physicians, and pharmacies within close proximity, ensuring access to healthcare services. Additionally, cafes and restaurants provide opportunities for socialization and dining out. For leisure activities, there are parks for outdoor relaxation and theaters for entertainment. Overall, this area provides a well-rounded environment for seniors seeking a comfortable and engaging community in which to reside.

Places of Worship

• Cornerstone Christian Fellowship (0.5 miles)
• Compass Christian Church (0.6 miles)
• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• First United Methodist Church of Gilbert (4.8 miles)
• Church of Jesus Christ of Latter Day Saints (5.4 miles)

Hospitals

• Banner Health Ocotillo (0.5 miles)
• Chandler Regional Medical Center (1.8 miles)
• Phoenix ER & Medical Hospital (2.5 miles)

Physicians

• Banner Surgery Center - Chandler (0.7 miles)
• Ironwood Cancer & Research Centers (1.6 miles)
• Southeast Valley Gastroenterology Consultants, PC (1.7 miles)
• Chandler Eyecare (1.7 miles)
• Arizona Allergy Associates (1.8 miles)
• East Valley Family Physicians (1.8 miles)
• Infinity Internal Medicine (1.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)

Cafes

• Peixoto Coffee Roasters (1.3 miles)
• Starbucks (1.9 miles)
• Starbucks (2.4 miles)
• Black Rock Coffee Bar (2.8 miles)
• Dutch Bros Coffee (3.7 miles)
• Starbucks (5.2 miles)
• Starbucks (5.4 miles)

Restaurants

• Arby's (1.6 miles)
• McDonald's (1.6 miles)
• Taco Bell (1.6 miles)
• Sidelines Tavern & Grill (1.7 miles)
• Wendy's (1.7 miles)
• The Casual Pint (1.8 miles)
• Green Corner Restaurant (1.8 miles)

Transportation

• Chandler Municipal Airport (CHD) (2.1 miles)

Parks

• Bark Park (3 miles)
• Layton Lakes Park (4.1 miles)
• Desert Breeze Park (4.7 miles)

Theaters

• Chandler Fashion 20 (3.1 miles)
• Chandler Crossroads 12 (3.3 miles)
• Majestic Neighborhood Cinema Grill (3.4 miles)