Regal Cove Assisted Living

Pros

• The staff were super sweet and helpful.
• The nurses and staff were wonderful and kind.
• Patrice and Clementine took excellent care and provided cold water for taking medications.
• Monica and Mario checked on residents' comfort daily and had great senses of humor.
• Christian and the housekeepers kept the room spotless and thorough.
• The physical therapy team were highly skilled and provided first-class workouts.
• The dining areas were spotless and meals were served in a clean dining area.
• The facility had a dedicated activities director and staff and was well organized and well run.
• The doctor visited daily and listened carefully to residents' needs.

Cons

• The night staff were neglectful, rude, and lacked bedside manner, with each person applying their own rules.
• A patient waited two hours for a breathing treatment and medications were not fully provided.
• A roach was seen crawling on the floor, and staff did not clean it up or address the unsanitary condition.
• The facility was described as unsanitary and disgusting, with a strong warning not to send loved ones there.
• Patients were left unchanged in bed for days, leading to infections and bedsores.
• A doctor reportedly scraped off scabs to the point of exposing bone.
• A relative declined and died, attributed to a lack of staff care and support.
• There were roaches throughout the building and patients were not bathed for days, remaining in urine or feces and treated as a burden.
• Laundry practices caused damage, with bleaching of colored clothes ruining items.
• The reviewer called for the facility to be shut down or investigated.

Review

Desert Cove emerges in these reviews as a facility that elicits wildly different experiences from families and staff alike. Some visitors sing praises about dedicated caregivers, responsive therapists, and the warmth of certain employees, while others deliver stark, cautionary tales about neglect, unsanitary conditions, and missed care that in their view endangered patients. The spectrum is wide enough that readers are left with a sense of a place where quality care can hinge on individual staff, shift, and department rather than a consistent standard across the building.

On the negative end, several reviewers paint a picture of night staff who are neglectful and inconsistent about basic patient needs. One account describes a patient who needed a breathing treatment for hours with no timely intervention, and medications arriving only partially or not at all. Another reviewer recounts a roach crawling across the floor that staff observed, killed, and then walked away without cleaning up the dead insect. The same posts lament bathtime availability and scheduling: baths were often not provided as arranged, or not provided at all, leaving some residents less clean than expected for an extended period. The impression left by these anecdotes is that some shifts or teams fail to respond promptly to even routine, essential care.

Cleanliness and infection control are recurrent sources of alarm. A number of reviews allege that residents were left in unsanitary conditions - being wet in bed for long stretches, developing bedsores, and eventually infections. In one particularly troubling narrative, a resident's sores were scraped by a doctor to the point of exposing bone, and the family felt that their loved one's deterioration was linked to staying in bed and being left unattended for days. There are also grim reminders of roaches and overall dirtiness that lead families to fear for the safety and dignity of the residents. Some reviewers strongly urge against sending loved ones here, and one even calls for an undercover investigation or shutdown.

The most severe warnings come from accounts where families feel the consequences were dire: a relative left with ongoing health decline, or deathbed concerns attributed to the facility's inability to provide adequate support. Several reviewers describe loved ones not being able to walk or care for themselves, yet not receiving the necessary assistance or timely interventions. The repeated refrain is that the facility's problems aren't just about discomfort or inconvenience - they are framed as real risks to patients' health and recovery.

Against this chorus of concern, other voices in the same community offer a much warmer picture of Desert Cove. A CVS Omnicare medication delivery driver describes consistently positive interactions with staff, including friendly greetings and collaborative conversations with nurses and other personnel. He particularly highlights multiple named staff - front desk personnel like Julie, nurses such as Grayson, Eva, Penny, Clementine, Lisa, Patrice, Chrystal, Chanel, Sheila, Michelle, and Angel - and administrators like Claudia and Crystal, as well as activities coordinator Amanda and Karina. The driver even notes that Amanda is a favorite of his, thanks to a thoughtful gesture (bringing him a slice of Key lime pie when he asked for ice cream). This account also emphasizes teamwork and hospitality: staff inviting the driver to help themselves to food, treating him as part of the team, and creating a welcoming, collaborative environment.

There are vivid, positive testimonials about patient care, too. Several reviewers credit specific caregivers with life-saving actions and compassionate, attentive service. A patient recounts that CNA Mario and RN Karon "saved my life" during a severe blood pressure episode, calling an ambulance and providing comfort. Other praised providers include Patrice and Clementine (RNs who managed medications and supplied water), Monica (and others) who aided during a hospital-ward transition, and a continuing sense of humor among staff that helped patients cope. A patient lauds doctor Ronald Kane, MD, visiting daily, listening carefully, and adjusting medications as needed. The speech therapist and occupational therapy team are singled out for their thoroughness and insistence on proper technique and patient safety, while the PT team - Sam, Karley, Robin, Jason, and Kyle - are thanked for pushing recovery with practical, confidence-building guidance. The overall impression in these accounts is that, when staff are attentive and coordinated, Desert Cove can feel like a well-functioning, rehabilitative environment.

Staff and administration are also highlighted for their organizational strengths in other stories. An individual notes that the activities director and the broader activities program run smoothly, with monthly calendars and a well-organized approach that keeps residents engaged. There's praise for the housekeeping and maintenance staff in keeping rooms orderly and functional, and several people mention improvements in equipment, room setup, and daily routines. The administrative side is praised by one reviewer for handling Medicare and compliance paperwork smoothly and for arranging transportation to medical appointments. Laundry services receive a compliment in at least one review, with emphasis on the option to have clothing cleaned by staff and delivered neatly folded.

Another positive thread comes from families who took the opportunity to involve their children in volunteering at the facility. They describe meaningful experiences for both residents and volunteers, highlighting a balloon volleyball activity and the chance for younger generations to give back. The sense of community, the interaction between residents and volunteers, and the overall warmth of those moments stand in stark contrast to the more troubling reports and illustrate the facility's potential to be a supportive, uplifting environment when certain conditions and personnel align.

In the end, Desert Cove's reviews present a complex portrait. The facility seems capable of delivering high-quality, compassionate care - especially in the hands of dedicated staff, skilled therapists, and responsive administrators. Yet the darker reviews raise serious concerns about cleanliness, infection risk, staffing consistency, and timely patient care, suggesting that experiences can vary dramatically from one moment to the next or from one shift to another. For families evaluating Desert Cove, these accounts underscore the importance of firsthand observation, direct conversations with multiple staff members across different shifts, clear care plans for medications and therapies, and ongoing monitoring of hygiene and bedside care. If choosing Desert Cove, it would be wise to prioritize transparent expectations, regular updates, and a proactive approach to addressing any red flags as soon as they arise.

This part of Chandler, Arizona offers a convenient location with easy access to essential amenities such as hospitals, places of worship, pharmacies, and physicians. With Banner Health Ocotillo, Chandler Regional Medical Center, and Phoenix ER & Medical Hospital nearby, residents can feel secure knowing quality healthcare services are easily accessible. In addition, the area boasts a variety of cafes and restaurants for dining options, as well as theaters for entertainment. Parks like Bark Park and Layton Lakes Park provide opportunities for outdoor activities and relaxation. Overall, this neighborhood provides a well-rounded living environment with all the necessary resources for seniors looking to settle in Chandler.

Hospitals

• Banner Health Ocotillo (0.3 miles)
• Chandler Regional Medical Center (1.5 miles)
• Phoenix ER & Medical Hospital (2.5 miles)

Places of Worship

• Cornerstone Christian Fellowship (0.4 miles)
• Compass Christian Church (0.6 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• First United Methodist Church of Gilbert (4.7 miles)

Physicians

• Banner Surgery Center - Chandler (0.5 miles)
• Ironwood Cancer & Research Centers (1.4 miles)
• Southeast Valley Gastroenterology Consultants, PC (1.4 miles)
• Arizona Allergy Associates (1.5 miles)
• East Valley Family Physicians (1.5 miles)
• Chandler Eyecare (1.5 miles)
• Infinity Internal Medicine (1.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)

Cafes

• Peixoto Coffee Roasters (1.2 miles)
• Starbucks (1.6 miles)
• Starbucks (2.2 miles)
• Black Rock Coffee Bar (2.9 miles)
• Dutch Bros Coffee (4 miles)
• Starbucks (4.9 miles)
• Starbucks (5.1 miles)

Restaurants

• Wendy's (1.4 miles)
• Arby's (1.7 miles)
• Taco Bell (1.7 miles)
• Sidelines Tavern & Grill (1.8 miles)
• McDonald's (1.8 miles)
• The Casual Pint (1.8 miles)
• Hungry Monk (1.8 miles)

Transportation

• Chandler Municipal Airport (CHD) (2.4 miles)

Theaters

• Chandler Fashion 20 (2.9 miles)
• Chandler Crossroads 12 (3.5 miles)
• Majestic Neighborhood Cinema Grill (3.7 miles)

Parks

• Bark Park (3.1 miles)
• Layton Lakes Park (4.3 miles)
• Desert Breeze Park (4.4 miles)