Park Tower Apartments

Pros

• Tenants are amazing.
• The maintenance staff is amazing.
• One of the two Service Coordinators is amazing.
• The staff is really helpful and willing to assist.
• The staff is absolutely wonderful.
• Karen is awesome, she knows everyone and takes care of problems as they come up.
• The property is secured and is a great little community.
• Adam (maintenance) gets things fixed the same day and done correctly.
• The Park Tower tenant association provides activities and meals for residents.

Cons

• The manager is horrible.
• The area manager is horrible.
• The other Service Coordinator who was once lovely has become just like the manager.
• Rules are changed without notice.
• Rule-breaking is punished without mediation.
• The treatment of the mentally ill tenants borders on exploitative.
• Connie Crawford, Carly, and Lisa come across as popular-girl types who see themselves as untouchable and above criticism.
• They respond to criticism with hostility or the silent treatment.
• They blame others for their own mistakes and demand obedience, not respect.
• They lack accountability, humility, and appropriate emotional boundaries with disabled people.
• Carly creates high-stress situations due to poor communication and acts immature and hostile if she perceives rudeness.
• Lisa Perez fails to provide basic accommodations and does not follow up on tenants' well-being.
• There is a pattern of staff not addressing concerns and pushing tenants to go over their heads; Connie Crawford promotes defensiveness.

Review

Park Towers presents a highly varied living experience, with some residents praising the building's amenities and certain staff members, while others recount ongoing frustration with management and inconsistent practices. Over multiple years, the tenor of reviews shifts from general appreciation for the hard-working maintenance crew and some well-meaning staff to a sense that the leadership in the building has deteriorated. Several tenants highlight that the maintenance team is dependable and capable, and that some service coordinators initially showed promise, but a pattern emerges where communication gaps, rule changes without notice, and punitive responses overshadow the day-to-day functioning of the property.

Many complaints center on management and the way rules are enforced. Reviewers describe the manager and area manager as "horrible" and point to a high staff turnover at the supervisory level, noting that the only consistent figure through years of upheaval is the manager herself, who has progressed from assistant manager to manager. The sentiment expressed by tenants is that higher-level leadership is hard to reach unless you possess particular internet literacy or persistence, and that decisions are made with little notice to residents. When rules are violated, enforcement appears to be swift and punitive, with little mediation or opportunity for tenants to explain themselves. A particularly troubling thread in these accounts is the perception that the treatment of tenants - especially those with mental health needs - can feel exploitative or unsympathetic, with a noticeable absence of compassionate, trauma-informed responses from those in authority.

Tensions are compounded by interpersonal dynamics among staff. Several reviewers describe Connie Crawford, Carly (Deseve), and Lisa as embodying the "popular girls" archetype - untouchable, defensive when criticized, and quick to respond with hostility or silent treatment. The pattern described is that any mistake is attributed to the tenant rather than to the staff, and compromises are hard to secure. The reviews portray a culture of expectations for obedience rather than mutual respect, with accountability and humility notably missing. These same names appear repeatedly as the faces of unprofessional behavior and problematic boundaries, especially in interactions with tenants who have disabilities or communication challenges. In some cases, tenants allege that staff members become hostile when concerns or alleged lies are addressed, and that deadlines are not clearly communicated, leaving residents to shoulder the consequences.

Service Coordinators are a focal point for both praise and disappointment. Lisa Perez, in particular, is criticized for failing to provide basic resources - an example given is a Pet Application that took a week to obtain, while the other SC could provide it in minutes. Beyond administrative delays, the pattern described is a broader lack of follow-through: initial enthusiasm, such as Liz Perez proposing a "Happiness Habits" course, fades into inconsistent effort and poor follow-through. After an emotionally charged discussion, a tenant notes that the SC did little to check on them in the days that followed, instead appearing to take the mental health concerns personally. The sense across these accounts is that tenants should not have to go "over the head" to Connie Crawford to secure any form of accommodation or support, underscoring a perceived barrier to accessing responsive help.

Amid the criticisms, some residents share genuinely positive experiences that echo through the building's ongoing narrative. Maintenance is repeatedly singled out as a strength, with reports that Adam handles repairs promptly and correctly, sometimes the same day. Several tenants recount the presence of friendly, helpful staff and a generally secure, well-kept environment. There are mentions of a tenant association that runs events and provides meals, which contributes to a sense of community. A few reviews spotlight Karen, the property manager in certain instances, as a capable and caring leader who knows residents and handles issues with care. The consistency of these positive notes contrasts sharply with the harsher evaluations of other managers and coordinators, illustrating a patchwork impression of the building's administration.

Accessibility, safety, and community features add further texture to the picture. Reviewers describe Park Towers as handicapped accessible and secured, with new security cameras on every floor cited as a safety improvement. The building appears to support a diverse resident base, with many mentions of elderly and disabled tenants who benefit from accommodations and a sense of stability. However, there are also cautionary remarks about the surrounding environment - downtown conditions and broader neighborhood toxicity - that factor into decisions to stay or relocate. Some residents emphasize that, despite improvements under new staffing, there is still work to be done to ensure that all tenants feel equally respected, heard, and protected.

Taken together, the collection of experiences suggests a living environment with strong potential and clear shortcomings. The maintenance team and certain staff members can deliver timely, effective service and create a sense of security and community. Yet the stories of inconsistent leadership, punitive rule enforcement, and strained communications with management markedly dampen this potential for many residents. The most compelling theme is the contrast: a built environment that can be well-run and supportive in practice, but frequently undermined by management and coordination gaps that leave tenants feeling unheard and overextended. Some people have found places within Park Towers that feel safe, accessible, and neighborly, while others feel pressured, disrespected, and mismanaged. With continued staffing changes, clearer communication, and a more compassionate, accountable approach to tenant needs - especially around mental health and disability - Park Towers could align the day-to-day reality with the better experiences described by a subset of its residents.

This part of Spokane, Washington offers a convenient and diverse range of amenities for senior living. With a variety of restaurants ranging from casual dining at Chili's Grill & Bar to sushi options at Sushi.com, there is something for every taste. Nearby hospitals such as Seattle Childrens Hospital and Deaconess Medical Center provide easy access to medical care, while parks like Riverfront Park and cafes like Atticus Coffee & Gifts offer opportunities for leisurely activities. Transportation options through Spokane Transit Authority Sta make it easy to get around, and pharmacies like Community, A Walgreens Pharmacy ensure access to necessary medications. Additionally, a selection of physicians including Spokane Eye Clinic South & Downtown and Inland Psychiatry & Psychology are available for healthcare needs. Overall, this area provides a well-rounded community with resources to support a comfortable lifestyle in retirement years.

Restaurants

• Chili's Grill & Bar (0 miles)
• Sushi.com (0.2 miles)
• Satellite Diner (0.3 miles)
• Osprey Restaurant And (0.3 miles)
• Tavolata (0.4 miles)
• Bark Rescue Pub (0.4 miles)
• Arby's (0.5 miles)

Hospitals

• Seattle Childrens Hospital (0.3 miles)
• Deaconess Medical Center (0.7 miles)
• St Luke's Rehabilitation Institute (0.8 miles)
• Sacred Heart Medical Center Helistop Heliport (0.8 miles)
• Shriners Hospitals for Children-Spokane (0.8 miles)
• Spokane Kidney Center (0.8 miles)

Parks

• Riverfront Park (0.3 miles)
• The United States Pavilion, Expo '74 (0.3 miles)
• Ice Age floods Playground (0.4 miles)
• Coeur D'Alene Park (1.5 miles)
• Polly Judd Park (1.6 miles)
• Nishomiya Japanese Garden (1.7 miles)
• Corbin Park (1.7 miles)

Cafes

• Atticus Coffee & Gifts (0.3 miles)
• Starbucks (0.4 miles)
• Dutch Bros Coffee (0.7 miles)
• Starbucks (1 miles)
• Hold Your Grounds Espresso (1.2 miles)
• Browne's Bistro (1.3 miles)
• Rocket Bakery (1.4 miles)

Transportation

• Spokane Transit Authority Sta (0.4 miles)

Pharmacies

• Community, A Walgreens Pharmacy (0.5 miles)
• Rosauers Supermarkets (1.2 miles)
• Medicine Shoppe (1.5 miles)
• Yoke's Foods (1.6 miles)
• Yoke's Pharmacy (1.6 miles)
• Reliant Rx (1.7 miles)
• Walgreens (1.8 miles)

Physicians

• Spokane Eye Clinic South & Downtown (0.5 miles)
• Occupational Medicine Associates (0.5 miles)
• Spokane Eye Clinic (0.5 miles)
• Spokane Eye Surgery Center (0.6 miles)
• Inland Psychiatry & Psychology (0.6 miles)
• The Heart Attack & Stroke Prevention Center (0.6 miles)
• Spolkane Allergy S Asthma Clinic (0.7 miles)