Bethany At Pacific Crest

Pros

• Bethany at Pacific is praised for caring for patients during rehab, with incredibly friendly and caring staff and top-notch care.
• The occupational and physical therapy teams are recognized for helping patients progress and regain strength.
• The care staff are attentive and dedicated, providing comfort and support during recovery, including after spine surgery.
• The facility is described as having amazing rooms, fabulous food, high cleanliness, and staff who treat patients like family.
• Nursing and aide staff are conscientious and deliver attentive, thorough care.
• Many reviewers describe Bethany Rehab as a great place for recovery and recommend it to others.

Cons

• They never answer calls; doors lock at 6:00 pm, leaving visitors outside in cold weather.
• There is not enough staff for the number of patients, and call buttons go unanswered for 20?30 minutes.
• The management is described as the worst, with dangerous staffing levels and inappropriate use of narcotics on the elderly.
• They push residents through physical therapy and pressure them to take more narcotics, claiming it doesn't hurt.
• The facility is dirty and poorly maintained, with extremely low toilets, decaying walls, possible mold, and noisy doors.
• They fail to communicate with families and do not return calls or messages about treatment.
• One reviewer would not recommend the facility, saying their spouse worsened under its care and urging others to stay away.

Review

Across the mix of patient and family voices about Bethany at Pacific, the common thread is a hospital rehab experience that can feel like two different worlds: loving, attentive care on one hand, and frustrating, stressful gaps on the other. Some families and patients describe a place where the rehab team feels like a family, where staff go above and beyond, and where the environment supports recovery. Others recount a system under strain, with long waits, communication breakdowns, and maintenance and management issues that undermine confidence in the care being delivered. The result is a portrait of a facility that can be lifesaving and uplifting for some, yet worrisome and frustrating for others.

Several reviews celebrate the generosity and competence of specific caregivers and therapy teams. People repeatedly mention names like Ryan, Natalie, Lemor, Lisa, May, Jessica, Stanley, Huet, Sada, and Agnes, praising their conscientious care, kindness, and dedication. The occupational therapists and physical therapists are singled out for enabling real progress, with thanks extended to specialists such as Jeff, Dani, and Paige. One family member specifically credits Agnes with being "very kind, gentle and knowledgeable" and notes how her cheerful demeanor helped lift spirits during difficult days. In many voices, Bethany at Pacific is described as a place where professional rehab happens, where nurses and aides treat patients like family, and where the care staff's attention makes a meaningful difference in recovery trajectories.

The positive descriptions extend beyond individuals to the overall hospital atmosphere and outcomes. Several reviewers highlight the quality of rooms, the cleanliness of the facility, the friendliness of staff, and even the quality of meals. Some call Bethany at Pacific "the best place for all-around care" to ensure the quickest and best recovery, and others contrast Bethany with hospital stays by noting that the hospital-grade food is a step up, and that the environment can feel more homelike and supportive during rehab. A few families share heartfelt gratitude for the teamwork they observed among nurses, doctors, PT/OT staff, and even support staff who kept the patient comfortable and engaged in meaningful activities during recovery from surgeries and injuries.

Yet the same facility is described by others as plagued by operational and systemic shortcomings that interfere with patient care. A number of reviews report that calls are not answered promptly, that the facility is not as reachable as promised, and that the experience of being admitted or receiving updates can feel disjointed. Images of a 24-hour rehab facility colliding with doors being locked at 6:00 pm, and patients and families waiting outside in cold weather while staff are on break, recur in several accounts. The frustration is compounded by concerns about staffing levels and the ability to attend to the patient population, with some reviewers saying there simply aren't enough people to meet the needs of the patients they have.

Communication with families and patients is highlighted as a weak link in many of these accounts. Several reviewers describe repeated failed attempts to reach someone about treatment plans, discharge timing, or daily progress. In one case, a family member waited almost two weeks for a response, and another notes a lack of consistent updates during a stay. Some reviewers even accuse management of poor oversight, suggesting that important information is not being shared in a timely or clear manner. There are also explicit warnings about the reliability of the dispensary and pain management, with several mentions of delays in pain meds and questions about what certain medications are for, indicating a broader concern about transparency in treatment.

Beyond staffing and communication, there are sharp criticisms of the facility's physical environment and maintenance. Reports describe low, uncomfortable toilets following spine surgery, decaying walls with holes, potential mold concerns, and doors that bang loudly against metal frames, creating noise that disrupts rest and recovery. Some reviewers call out substandard equipment, worn-out blood pressure cuffs, and a nonfunctional clock, painting a picture of a facility where basic comfort and safety features are not consistently up to par. In one particularly detailed account, a patient describes being pressured to take more narcotics during physical therapy, raising concerns about how pain management is handled and the potential for overmedication.

Not all feedback linearly escalates from praise to critique, but the content spans the spectrum from affirmational to cautionary. A handful of reviews attempt to balance discrepancies by acknowledging the facility's strengths in delivering thoughtful rehab and patient-centered care while insisting that the administration and infrastructure require serious attention. There are even defenses that argue some readers may expect "hotel service" from a rehab setting and that Bethany, despite not being the Ritz, still offers clean facilities and dedicated staff who strive to help patients become independent again. At the same time, other reviewers are emphatic in their warnings: they would not recommend the facility, citing 6-week stays that ended with the patient getting worse, or experiences where communication and care did not meet basic expectations.

Taken together, these reviews reveal a facility capable of remarkable, life-changing rehab when it operates with adequate staffing, strong communication, and well-maintained infrastructure, but also a facility that struggles when resources are stretched. The strongest praise centers on the compassion and expertise of individual nurses, aides, PTs, and OTs who make a real difference in daily recovery. The most urgent cautions focus on accessibility and responsiveness - being able to reach the right person when questions arise, timely updates on treatment and discharge, and a reliable flow of medications and pain management - as well as concerns about the physical environment, equipment maintenance, and the overall administrative leadership. For families considering Bethany at Pacific, these narratives underscore the importance of asking pointed questions about staffing levels, communication protocols, and what daily life looks like on the rehab floor, while also recognizing that many patients do experience meaningful healing and supportive care from dedicated clinicians.

This part of Everett, Washington, offers a variety of healthcare services, including family medicine, dental care, optometry, and pharmacies within close proximity. The area is also home to Providence Regional Medical Center for more specialized medical needs. In terms of recreation, residents can enjoy cafes like Choux Choux Bakery and a range of dining options such as McDonald's and Lombardi's Italian Restaurant. There are also parks nearby for outdoor activities and places of worship like Christ the King Lutheran Church for spiritual fulfillment. With convenient access to transportation options like Amtrak and the Snohomish County Airport, this area provides a well-rounded environment for senior living.

Physicians

• Family Medicine Associates (0.2 miles)
• Marandi Patris MD (0.5 miles)
• Everett Bone & Joint (0.5 miles)
• Wright Dental Group (0.5 miles)
• Everett Optometry Clinic (0.6 miles)
• Srilatha Shoroff MD, Internal Medicine - The Everett Clinic (0.6 miles)
• The Everett Clinic: Mohs, Laser & Skin Surgery (0.6 miles)

Transportation

• Amtrak (0.3 miles)
• The Boeing Company (4.8 miles)
• Snohomish County Airport (PAE) (5.8 miles)

Cafes

• Choux Choux Bakery (0.4 miles)
• Starbucks (0.5 miles)
• Dutch Bros Coffee (0.8 miles)
• Starbucks (1.9 miles)
• Starbucks (3.3 miles)
• Starbucks (5.5 miles)
• Starbucks (5.5 miles)

Restaurants

• McDonald's (0.4 miles)
• The Fireplace Bar (0.5 miles)
• At Large Brewing (0.6 miles)
• McDonald's (0.9 miles)
• Lombardi's Italian Restaurant (1.4 miles)
• Anthony's Homeport (1.6 miles)
• Jetty Bar & Grille (1.7 miles)

Pharmacies

• QFC Pharmacy (0.5 miles)
• Walgreens (0.8 miles)
• Bartell Drugs (1.2 miles)
• Safeway Food & Drug (1.3 miles)
• Rite Aid (1.7 miles)
• Walgreens (2.9 miles)
• Bartell Drugs (4.6 miles)

Hospitals

• Prachi Thekdi, ARNP, DNP (0.8 miles)
• Providence Regional Medical Center Everett (1.6 miles)
• Diagnostic Imaging Services at Providence Regional Medical Center (1.6 miles)
• Providence Cymbaluk Tower (1.6 miles)
• Providence Health & Services (2 miles)

Parks

• Grand Avenue Park (1.3 miles)
• Forest Park Water Playground (1.4 miles)
• Mukilteo Lighthouse Park (5 miles)
• Lundeen Park (5.8 miles)
• Jennings Memorial Park (6.1 miles)

Theaters

• Regal Everett & RPX (4.7 miles)

Places of Worship

• Christ the King Lutheran Church (6.5 miles)