Bethany At Pacific Crest in Everett, WA

Pros

• The staff are incredibly friendly and caring.
• The occupational and physical therapists help patients progress a lot.
• The care staff are attentive and do their best to provide comfort.
• The team provides top-notch, all-around care that supports quick recovery.
• Nurses and aides treat residents like family.
• The facility is clean, with amazing rooms and fabulous food.
• The environment is safe, with supportive, encouraging staff.
• The view from the 6th floor is beautiful and the food is well-regarded.

Cons

• They can never answer calls.
• They lock the doors at 6:00 pm and people can’t get in.
• People waited outside for 20 minutes in 38-degree weather until someone came out on break.
• Stay away from this place.
• There is not enough staff for the number of patients.
• When patients press the call button, they wait 20 minutes to half an hour for a response.
• They don’t return calls.
• The toilets are mounted extremely low, making it hard to use after spine surgery.
• Walls are decaying with holes and rot; there may be mold; doors bang and rattle constantly.
• The dispensary staff sleep or don’t seem to care about pain meds.
• There is no PT plan and only a few PT sessions, so rehabilitation is insufficient.
• The facility smells of urine, and the equipment is old; there is a language barrier with staff.
• They should not be in business; abuse happens; families are staying away.
• About 70% of the 5-star reviews come from employees, which is a conflict of interest.

Review

Bethany At Pacific Crest is best suited for adults needing short- to mid-term rehabilitation after a hospital stay or spine/orthopedic surgery, where the objective is to regain strength and independence quickly. This community shines for families that value a structured rehab plan with a dedicated team of physical and occupational therapists, skilled nursing, and aides who genuinely focus on progress. The environment, including strong rehab services and a view-rich sixth floor, can offer real momentum for recovery when the care team is consistently engaged. It is less ideal for those seeking a long-term, hotel-like residence or a facility with flawless, 24/7 family communication and a consistently modern footprint.

Alternatives deserve consideration for families prioritizing reliability of communication and a consistently well-maintained setting. A recurring concern across reviews is difficulty in reaching staff or getting timely responses to calls, and the doors sometimes not being accessible after certain hours. This kind of friction can undermine peace of mind for families coordinating aftercare, billing, or discharge planning. Prospective residents who must have predictable, transparent updates, or who require a facility with a uniformly modern infrastructure and strong administrative oversight, should compare this community with other options in the Providence network and in the broader Snohomish County market.

On the positive side, the strongest draws are the devoted clinical staff and the aggressive emphasis on rehabilitation. Families repeatedly praise nurses, aides, and therapists for their compassion, attentiveness, and practical support. The PT/OT teams are frequently cited as the engine of progress, helping residents regain mobility and function after surgery or injury. Several reviews highlight the quality of daily care, the helpfulness of the nursing team, and the capacity of therapists to motivate patients to stretch beyond expected limits. Where these elements are consistently present, the trajectory toward independence can be encouraging and meaningful.

Yet substantial cautions shadow those strengths. A number of reviews describe persistent communication gaps, with calls not returned and family inquiries left unaddressed for days. Staffing levels appear to swing, and some patients report slow response times to call bells or delays in medication administration. The physical environment is repeatedly criticized as aging and in need of updates, low toilets, noisy doors, decaying walls, and cleanliness-and-maintenance concerns that, for recovering patients, can add unnecessary stress. Across the board, there are assertions of management and organizational issues that color the overall experience for families and residents alike.

The pros and cons do not cancel each other out cleanly; they pull in opposite directions depending on the care objective. For post-acute rehab, the clinical expertise and compassionate bedside care can drive real gains and a solid discharge plan, especially when the rehab team is visible and proactive. However, the weight of communication failures, inconsistent staffing, and environmental shortcomings can erode trust and continuity of care, particularly for families managing complex post-discharge needs or long-term care transitions. In short, outcomes can be strong in rehab-specific moments, but the overall experience may feel fragmented if administrative and maintenance issues persist.

To navigate this community wisely, plan a thorough, hands-on preadmission process. Request a face-to-face meeting with the social worker and discharge planner to map aftercare, schedules, and what a typical day looks like for a resident. Seek detailed explanations about PT/OT frequency, pain management, and how quickly questions from families will be answered. Tour windows should include the patient rooms, common areas, and the units where rehab occurs; specifically verify cleanliness, equipment condition, and the availability of recliners or seating for meals. In addition, compare similar rehab-focused options in the area to ensure the chosen path aligns with expectations for responsiveness, safety, and ongoing communication with families.

This part of Everett, Washington, offers a variety of healthcare services, including family medicine, dental care, optometry, and pharmacies within close proximity. The area is also home to Providence Regional Medical Center for more specialized medical needs. In terms of recreation, residents can enjoy cafes like Choux Choux Bakery and a range of dining options such as McDonald's and Lombardi's Italian Restaurant. There are also parks nearby for outdoor activities and places of worship like Christ the King Lutheran Church for spiritual fulfillment. With convenient access to transportation options like Amtrak and the Snohomish County Airport, this area provides a well-rounded environment for senior living.

Physicians

• Family Medicine Associates (0.2 miles)
• Marandi Patris MD (0.5 miles)
• Everett Bone & Joint (0.5 miles)
• Wright Dental Group (0.5 miles)
• Everett Optometry Clinic (0.6 miles)
• Srilatha Shoroff MD, Internal Medicine - The Everett Clinic (0.6 miles)
• The Everett Clinic: Mohs, Laser & Skin Surgery (0.6 miles)

Transportation

• Amtrak (0.3 miles)
• The Boeing Company (4.8 miles)
• Snohomish County Airport (PAE) (5.8 miles)

Cafes

• Choux Choux Bakery (0.4 miles)
• Starbucks (0.5 miles)
• Dutch Bros Coffee (0.8 miles)
• Starbucks (1.9 miles)
• Starbucks (3.3 miles)
• Starbucks (5.5 miles)
• Starbucks (5.5 miles)

Restaurants

• McDonald's (0.4 miles)
• The Fireplace Bar (0.5 miles)
• At Large Brewing (0.6 miles)
• McDonald's (0.9 miles)
• Lombardi's Italian Restaurant (1.4 miles)
• Anthony's Homeport (1.6 miles)
• Jetty Bar & Grille (1.7 miles)

Pharmacies

• QFC Pharmacy (0.5 miles)
• Walgreens (0.8 miles)
• Bartell Drugs (1.2 miles)
• Safeway Food & Drug (1.3 miles)
• Rite Aid (1.7 miles)
• Walgreens (2.9 miles)
• Bartell Drugs (4.6 miles)

Hospitals

• Prachi Thekdi, ARNP, DNP (0.8 miles)
• Providence Regional Medical Center Everett (1.6 miles)
• Diagnostic Imaging Services at Providence Regional Medical Center (1.6 miles)
• Providence Cymbaluk Tower (1.6 miles)
• Providence Health & Services (2 miles)

Parks

• Grand Avenue Park (1.3 miles)
• Forest Park Water Playground (1.4 miles)
• Mukilteo Lighthouse Park (5 miles)
• Lundeen Park (5.8 miles)
• Jennings Memorial Park (6.1 miles)

Theaters

• Regal Everett & RPX (4.7 miles)

Places of Worship

• Christ the King Lutheran Church (6.5 miles)