Harbour Pointe Senior Living

Pros

• The staff at Harbour Pointe Senior Living are consistently described as warm, welcoming, and attentive to residents' needs.
• Many residents appreciate the well-maintained facilities and enjoy the spacious and comfortable apartments.
• Residents and families have noted a variety of activities offered, contributing to a joyful atmosphere within the community.
• Communication with the facility staff has been positive for several families, with quick responses to concerns and regular updates provided.
• The dining experience is highlighted positively, with some residents enjoying the food options available.
• Families feel grateful for the compassionate care their loved ones receive, especially those with higher care needs.
• The location of Harbour Pointe is praised for its proximity to stores, libraries, and beautiful outdoor areas such as greenbelts and trails.
• Several families express satisfaction with the transition process into the community, finding it smooth and supportive.

Cons

• The quality of care at Harbour Pointe has declined to an unacceptable level, with delayed responses to call buttons and issues with medication administration.
• The Executive Director and Director of Nursing have been unresponsive to calls and emails, leading to increased frustration for families.
• Residents often experience poor food quality and insufficient activities in the memory care unit.
• Staffing shortages seem to be a persistent issue, particularly on weekends, resulting in residents not receiving timely assistance.
• One reviewer expressed deep regret over trusting the facility with their loved one, citing negligence that led to a tragic outcome.
• Despite being well-maintained, the facility struggles with communication and responsiveness from management regarding concerns raised by families.
• There have been repeated citations against the facility, raising concerns about its overall standard of care.
• Some staff members do not meet the expectations for care quality required by residents who depend on their caregivers for daily needs.

Review

Harbour Pointe Senior Living is a residential facility that has garnered both praise and criticism from families of its residents, reflecting a complex picture of care and service within the community. On one hand, many reviews highlight the commitment of staff to improve the dining experience and attend to residents' various needs—physical, emotional, and informational. The Director and staff are often described as warm and welcoming, striving to create a nurturing environment where residents can feel cared for. This dedication extends beyond mere hospitality; it includes actively consulting with residents about menu changes and other aspects of community living. Such efforts have made Harbour Pointe a place where many feel their loved ones' well-being is prioritized.

However, not all experiences at Harbour Pointe have been positive. A heartbreaking account reveals how one family lost their loved one after what they describe as inadequate care in memory care services. The review detailed an incident where the resident aspirated due to insufficient monitoring and support from nursing staff. Complaints about unclean clothing, food debris on faces, and inadequate medical attention raise concerns about the level of care provided by the facility during critical moments. Some families express their disillusionment with management's responsiveness to issues raised about caregiving quality, indicating that citations against the facility exist due to lapses in proper resident care.

The mixed feedback continues with comments regarding staff attentiveness and overall facility management. While some families report positive interactions with attentive caregivers who provide good support—especially on the assisted living side—others stress ongoing problems such as delayed responses to call buttons or lackluster food quality. This inconsistency contributes to an atmosphere of uncertainty for residents who depend heavily on timely assistance for daily living activities. One reviewer specifically mentioned being frustrated at repeated communication attempts with management regarding these concerns without seeing any tangible improvements.

On the brighter side, several families commend Harbour Pointe for its welcoming ambience combined with adequate facilities that offer spacious apartments and engaging activities for residents. Reviews highlight how some individuals appreciate being close to local amenities like stores and libraries while enjoying beautiful greenbelt areas nearby for walks and relaxation. Many also applaud certain staff members who consistently exhibit kindness towards residents, creating a friendly atmosphere that encourages social interaction among those living there.

Despite recent management changes aimed at improving operations within Harbour Pointe Senior Living, some reviewers remain skeptical about whether these shifts will lead to significant improvements in conditions observed previously. Reports of staffing shortages particularly during weekends continue to be a concern—leading some family members to question how new admissions are being handled when existing resident needs may not be sufficiently met due to limited caregiver availability.

In conclusion, while Harbour Pointe Senior Living is home for many who find solace in its community-oriented environment complete with enriching activities, reviews reflect a range of experiences underscored by serious concerns regarding healthcare delivery in memory care units and administrative responsiveness overall. Prospective residents’ families are encouraged to carry out thorough research before making decisions informed by both glowing testimonials as well as cautionary tales from others who have placed loved ones under its care.

This part of Mukilteo, Washington offers a convenient and diverse range of amenities for seniors. With multiple pharmacies including Walgreens, Rite Aid, and CVS Pharmacy in close proximity, accessing medication and healthcare essentials is easily manageable. Additionally, there are various cafes such as Starbucks for socializing and enjoying a cup of coffee. For medical needs, reputable physicians like the Everett Clinic and Northwest Asthma & Allergy Center are nearby. Transportation options include Snohomish County Airport for travel convenience. Restaurants like A Burger Place and Panda Express offer dining options within a short distance. Parks such as Mukilteo Lighthouse Park provide opportunities for leisurely outdoor activities. The Regal Everett & RPX theater is available for entertainment, and hospitals like Swedish Medical Center are within reach for any medical emergencies or treatments needed. Overall, this area offers accessibility to essential services and recreational activities suitable for senior living.

Pharmacies

• Walgreens (0.1 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.7 miles)
• Bartell Drugs (2.9 miles)
• Walgreens (4.1 miles)
• Walgreens (4.1 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (3.1 miles)
• Starbucks (3.8 miles)
• Tazza Di Vita Espresso Stand (4.1 miles)
• Starbucks (4.1 miles)
• Starbucks (4.2 miles)
• Starbucks (4.4 miles)

Physicians

• Everett Clinic (0.3 miles)
• Northwest Asthma & Allergy Center (4.1 miles)
• Providence Medical Center (4.4 miles)
• Dr Z Pulmonary and Sleep Specialist (4.4 miles)
• The Everett Clinic: Dermatology (5.7 miles)
• Rajesh Subramanian, MD (5.7 miles)
• Vold Leif MD (5.7 miles)

Transportation

• Snohomish County Airport (PAE) (0.8 miles)
• The Boeing Company (1.7 miles)
• U-Haul Moving & Storage (2.8 miles)
• Amtrak (6.6 miles)

Restaurants

• A Burger Place (1.1 miles)
• Jersey Mike's (1.2 miles)
• McDonald's (1.2 miles)
• Panda Express (2 miles)
• Avocado's Mexican Restaurant (2.2 miles)
• Diamond Knot Brewery & Alehouse (3 miles)
• Ivar's (3 miles)

Parks

• High Trek Adventures (1.4 miles)
• Mukilteo Lighthouse Park (3 miles)
• Meadowdale County Park (3.5 miles)
• Lynndale Park (4.6 miles)
• Forest Park Water Playground (5.1 miles)
• Tambark Creek Park (7 miles)
• Grand Avenue Park (7.2 miles)

Theaters

• Regal Everett & RPX (3.8 miles)
• AMC Alderwood Mall 16 (5.5 miles)

Hospitals

• Prachi Thekdi, ARNP, DNP (5.7 miles)
• Swedish Medical Center (7.3 miles)