Genesis - Everett Center

Pros

• The EMS provider appreciated the excellent communication and problem-solving efforts of the staff during their stay.
• The facility provided outstanding Physical Therapy and Occupational Therapy, resulting in measurable success for the patient.
• There was a healthy community atmosphere, and the EMS provider formed meaningful relationships with fellow patients.
• The food quality was generally good to acceptable, and staff members went out of their way to provide comfort and show genuine care for the patients.
• The therapist who worked with the grandma was described as great and helpful, contributing positively to her experience.
• Despite challenges, there were individuals at the facility who genuinely tried to assist both patients and families in finding suitable care options.

Cons

• The patient's call button for help went unanswered for 45 minutes, leading her to find a nurse asleep at the station with other patients’ lights on.
• The patient received poor quality food and was not given a menu until she complained about it.
• The bathroom was not cleaned until the patient expressed her dissatisfaction, and the garbage cans were overflowing.
• The medical staff refused to listen to the patient's input regarding her blood pressure medication, leading to dangerously high readings.
• Despite communicating her needs, the patient felt neglected and suffered in a facility meant for rehabilitation and care.
• Overall, the experience left the patient feeling that many others in the facility were not receiving adequate care.

Review

Skilled Nursing Facilities (SNFs) are crucial for providing care and rehabilitation to individuals in need. However, the experiences of those who have been both patients and caregivers at such facilities can vary dramatically. While some patients find solace and comfort in the care they receive, others recount distressing experiences that highlight management lapses and inadequate staff responses. A review of recent patient experiences emphasizes this dichotomy, revealing a spectrum of satisfaction and concern about care quality.

On one side of the spectrum is a positive account from an EMS provider with 33 years of experience visiting SNFs. This individual’s transition from caregiver to patient brought about a newfound appreciation for the environment within these facilities. The reviewer expressed gratitude for the attentive nature of the staff, who effectively communicated with him as he shared his needs and preferences during his stay. The emphasis on individualized care was palpable; he noted how problems were addressed through clear communication, leading to positive outcomes. Additionally, he highlighted the high-quality Physical Therapy (PT) and Occupational Therapy (OT) services provided at the facility, which included two daily therapy sessions resulting in measurable improvement in his condition. His overall impression was that the atmosphere was conducive to healing, characterized by camaraderie amongst residents and dedicated staff who appeared genuinely invested in their roles.

In stark contrast is another family's experience with this same facility involving an elderly grandmother whose ordeal lasted just five days but felt excessively prolonged due to neglect and insufficient attention from nursing staff. Upon her arrival, she quickly became distressed when she found herself waiting for help after pressing her call button repeatedly without any response. In what many would consider unacceptable circumstances, she resorted to walking to the nurses' station only to discover that a nurse was asleep while multiple patients awaited assistance. Compounding her frustration was an apparent lack of communication; her call light was not even functioning correctly because its bulb had burned out—an oversight that exemplified systemic issues within the facility's caregiving approach.

Food quality emerged as another significant point of contention during her stay; initial meals brought to her were described as poor in quality. After expressing her dissatisfaction regarding food options, she learned about a menu system that she had not been informed about initially—a revelation that came only after several complaints. Once given access to this menu, she noted an improvement but still felt let down by some aspects of meal preparation and delivery during her stay.

Moreover, hygiene standards did not meet expectations either; dirty bathrooms compounded stress for this frustrated patient who noticed overflowing trash bins unattended until her complaints triggered action. Medical oversight further exacerbated her discontent as healthcare providers disregarded her input regarding blood pressure management medication—a critical issue where timely intervention could have mitigated escalating health concerns over a short period. Despite expressing knowledge on what medication worked best for her hypertension early on, medical personnel prescribed ineffective alternatives instead—an alarming disregard for established protocols or patient input—leading to dangerously high blood pressure levels.

Even amidst these troubling circumstances, there remained glimmers of hope; physical therapists engaged with patients seemed competent and caring—the most positive aspect mentioned amidst accounts of inadequacies elsewhere in care provision. This commendable experience underlined how effective rehabilitation personnel can significantly contribute positively despite other areas falling short within the institution's overall framework.

Lastly, it should be noted that there remains uncertainty regarding consistent quality across facilities catering to rehabilitation or skilled nursing care needs entirely dependent on staffing levels and individual employee commitment towards their roles within each establishment they serve—factoring into broader conversations surrounding healthcare policies aimed at improving conditions across varying contexts nationwide. While some families reported enjoyable interactions with residents and colleagues alike despite challenges faced throughout their journeys navigating through systems marked by staffing shortages or inadequate resources available therein ultimately affects all stakeholders involved—the patients themselves being paramount among them deserving dignity alongside tailored support reflecting centuries-long fights toward better mental wellness frameworks stemming from multidisciplinary collaborations striving towards achieving optimal health outcomes no matter where your loved ones might be recovering next time around!

This part of Everett, Washington, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies located within close proximity, accessing necessary medications and healthcare products is easy. Additionally, there are multiple dining options including Panda Express, Avocado's Mexican Restaurant, and Jersey Mike's for convenient meals. For entertainment and relaxation, there are parks such as High Trek Adventures and Meadowdale County Park nearby. Access to medical care is also readily available with nearby clinics like the Everett Clinic and Providence Medical Center. Transportation options are accessible with Snohomish County Airport and Amtrak within a reasonable distance. Overall, this area provides a mix of essential services and recreational opportunities for seniors seeking a comfortable living environment in Everett.

Restaurants

• Panda Express (0.4 miles)
• Avocado's Mexican Restaurant (0.5 miles)
• Jersey Mike's (1.2 miles)
• McDonald's (1.3 miles)
• Taco Bell (1.3 miles)
• McDonald's (1.4 miles)
• McDonald's (1.7 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• Rite Aid (1.4 miles)
• Walgreens (1.7 miles)
• Bartell Drugs (2.5 miles)
• Safeway Pharmacy (2.5 miles)
• Walgreens (2.7 miles)

Parks

• High Trek Adventures (1 miles)
• Meadowdale County Park (3.8 miles)
• Mukilteo Lighthouse Park (4.1 miles)
• Lynndale Park (4.2 miles)
• Forest Park Water Playground (4.7 miles)
• Tambark Creek Park (5.4 miles)
• Grand Avenue Park (7.1 miles)

Transportation

• Snohomish County Airport (PAE) (1.1 miles)
• The Boeing Company (2 miles)
• U-Haul Moving & Storage (2.2 miles)
• Amtrak (6.1 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (1.7 miles)
• Starbucks (2.5 miles)
• Starbucks (2.9 miles)
• Starbucks (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (3.9 miles)

Physicians

• Everett Clinic (1.6 miles)
• Northwest Asthma & Allergy Center (2.5 miles)
• Providence Medical Center (2.6 miles)
• Dr Z Pulmonary and Sleep Specialist (2.6 miles)
• The Everett Clinic: Dermatology (5.2 miles)
• Rajesh Subramanian, MD (5.3 miles)
• Vold Leif MD (5.3 miles)

Theaters

• Regal Everett & RPX (2.3 miles)
• AMC Alderwood Mall 16 (4.9 miles)

Hospitals

• Prachi Thekdi, ARNP, DNP (5.2 miles)
• Swedish Medical Center (7.4 miles)

Places of Worship

• Hindu Temple & Cultural Center (7.3 miles)