Synergy HomeCare - Everett

Pros

• The staff were wonderful, very helpful, patient, and understanding.
• They were friendly, knowledgeable, and provided a great experience.
• They did a fantastic job and showed patience and kindness.
• The therapists were really great and took excellent care of the grandmother.
• The Skagit team is awesome and a pleasure to work with.
• They are by far the best group to work with - very professional, helpful, and communicative, with great nurses and therapists.
• They responded quickly when contacted at odd hours.

Cons

• The turnover of staff at Signature is astronomical; practitioners vanish, often without notifying patients.
• A reviewer alleges that a brand-new OT refused to follow the doctor's orders and injured the patient due to inexperience.
• The company is described as the worst, with unannounced visits and poor communication with patients and doctors.
• A reviewer notes waiting weeks for a mom to be seen after hip replacement surgery, with no evaluation.
• There are reports of unprofessionalism, including an OT who did not mask properly and another who broke a hospital bed.
• A complaint states Signature ignored doctors' orders and reduced therapy visits, harming the patient's care.

Review

The collection of observations about this home health care provider presents a broad spectrum of experiences, from moments of outstanding care to deeply troubling lapses in safety, communication, and professional conduct. Several reviews repeatedly praise the warmth, knowledge, and attentiveness of individual staff members, while others paint a picture of an organization plagued by turnover, inconsistent practices, and troubling incidents that left patients and families frightened or frustrated. Taken together, the accounts reveal a service that can be life-changing in the best possible way when it functions smoothly, but that can also cause real harm or distress when communication breaks down or oversight is lacking.

On the positive side, many clients describe staff as wonderful, friendly, and highly capable. One reviewer called the team "wonderful," noting that staff were patient and understanding of their needs. Others described the experience as "friendly, knowledgeable, and a great experience." The same thread of gratitude appears when a physician recommended the company for a loved one's recovery, and the services were described as "fantastic," with patience and kindness repeatedly emphasized. Several accounts highlight the responsiveness of the agency, recounting that after calling at odd hours they received help faster than expected. A common refrain is that the agency, or specific teams within it, delivered professional, helpful, and communicative care, with "great nurses and therapists." There are even mentions of dedicated teams - such as a Skagit team - being "awesome and a pleasure to work with," and praise for caregivers who took good care of elderly relatives, including grandmothers. In sum, a number of patients and families found real relief and value in the care provided when things went well.

Yet the praise is interlaced with sharp criticisms, and several reviews express deep dissatisfaction with the way the agency manages care, communications, and safety. A number of commenters report waiting weeks without a timely evaluation for a loved one recovering from surgery, with one noting that their mother had not yet been seen after hip replacement. Others warn against accepting services at all, describing experiences where staff showed up unannounced, with no prior notice, and with insufficient communication about the purpose or plan of visits. These accounts contribute to an image of a system that can throw a family into uncertainty and fear when expectations of coordinated care are not met.

Another major theme is staffing turnover and its ripple effects on care quality. One reviewer describes an "astronomical" turnover rate, with ten different physical therapists and occupational therapists sent over a short period, undermining continuity of care and the patient-provider relationship. The instability extended beyond personnel changes to concerns about following medical orders and the integrity of clinical documentation. In several narratives, newly assigned clinicians did not adhere to the patient's doctor's instructions, and communication gaps between the agency, the patient's PCP, and the family left families feeling ignored or misinformed. The result is a sense that patients are repeatedly reintroduced into therapy without a stable plan, which can compromise treatment outcomes and patient safety.

Safety and professionalism emerge as especially troubling in several anecdotes. Specific incidents include unprofessional behavior, such as a therapist not masking properly or even breaking a hospital bed, and a neighbor reporting yelling that took place during a home visit. Some reviews go further, alleging deceit or manipulation - claims that staff lied to authorities, that supervisors and administrators failed to address obvious problems, or that staff pressured families to accept changes that benefited billing over patient care. There are grave accusations surrounding the handling of oxygen therapy, patient monitoring, and even threats of eviction tied to alleged misconduct by care staff. One account describes a PT accusing a patient of smoking with oxygen, which led to escalation and accusations to an apartment complex landlord, with the family ultimately facing eviction. These kinds of reports cast a shadow over the agency's reputation and raise serious concerns about patient safety, ethics, and the potential for regulatory or legal consequences.

Communication and decision-making processes also feature prominently in the critiques. Several reviewers recount care decisions made without family input or even notification to the patient's primary care provider. In one disturbing instance, a speech therapist allegedly told the patient they needed to return to a nursing facility, a claim the agency later claimed to have reversed but without involving the family in the decision-making process. The reported care conferences - where critical judgments about continuing or stopping treatment were made - were said to occur without the patient's or the family's input, leaving them feeling marginalized at a vulnerable moment. The overarching concern is that patient mental state and emotional well-being are not being adequately considered in care planning, with families describing processes that appear rushed, poorly coordinated, or driven by factors other than the patient's best interests.

In the end, the narratives portray a provider capable of excellent, compassionate care when the stars align, but equally capable of causing significant distress when it does not. Some reviewers emphasize the high quality of certain therapists and nurses, the ability to deliver timely help during off-hours, and positive experiences with specific teams. Others, however, describe a pattern of problematic turnover, unannounced visits, inconsistent adherence to medical orders, dangerous lapses in patient safety, unethical or unprofessional conduct, and decisions that seem to sideline patients and families at critical moments. The contrasts are stark and leave prospective clients weighing the potential for genuinely transformative care against real risks of miscommunication, instability, and safety concerns.

For anyone considering this agency, the testimonials suggest a cautious approach. If you proceed, it would be prudent to seek clear, written care plans with defined goals, ensure robust lines of communication with both the treating clinicians and the patient's physician, request continuity of care where possible to minimize turnover, and insist on prompt notification and involvement of family members in all major decisions. While there are credible stories of exceptional care and dedicated professionals, the warnings about unannounced visits, documentation gaps, and safety concerns serve as a strong reminder that high-quality home health care relies on consistent, accountable practices across the entire organization.

This part of Everett, Washington offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. With multiple restaurants, cafes, pharmacies, and medical facilities within close proximity, residents can easily access necessary resources. The presence of reputable healthcare providers like Family Medicine Associates and Providence Regional Medical Center ensures quality medical care is readily available. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. Overall, this area combines accessibility to essential services with a peaceful neighborhood setting, making it a desirable location for senior living in Everett.

Restaurants

• McDonald's (0.3 miles)
• The Fireplace Bar (0.4 miles)
• At Large Brewing (0.5 miles)
• McDonald's (1.1 miles)
• Lombardi's Italian Restaurant (1.2 miles)
• Anthony's Homeport (1.4 miles)
• Jetty Bar & Grille (1.5 miles)

Physicians

• Family Medicine Associates (0.3 miles)
• Everett Bone & Joint (0.5 miles)
• Marandi Patris MD (0.5 miles)
• Wright Dental Group (0.7 miles)
• Everett Optometry Clinic (0.7 miles)
• Srilatha Shoroff MD, Internal Medicine - The Everett Clinic (0.8 miles)
• The Everett Clinic: Mohs, Laser & Skin Surgery (0.8 miles)

Pharmacies

• QFC Pharmacy (0.3 miles)
• Walgreens (0.7 miles)
• Bartell Drugs (1 miles)
• Safeway Food & Drug (1.1 miles)
• Rite Aid (1.9 miles)
• Walgreens (3.1 miles)
• Bartell Drugs (4.6 miles)

Cafes

• Choux Choux Bakery (0.4 miles)
• Dutch Bros Coffee (0.6 miles)
• Starbucks (0.7 miles)
• Starbucks (1.7 miles)
• Starbucks (3.4 miles)
• Starbucks (5.3 miles)
• Starbucks (5.6 miles)

Transportation

• Amtrak (0.4 miles)
• The Boeing Company (4.9 miles)
• Snohomish County Airport (PAE) (6 miles)

Hospitals

• Prachi Thekdi, ARNP, DNP (1 miles)
• Providence Regional Medical Center Everett (1.4 miles)
• Diagnostic Imaging Services at Providence Regional Medical Center (1.4 miles)
• Providence Cymbaluk Tower (1.5 miles)
• Providence Health & Services (1.9 miles)

Parks

• Grand Avenue Park (1.1 miles)
• Forest Park Water Playground (1.5 miles)
• Mukilteo Lighthouse Park (5.1 miles)
• Lundeen Park (5.8 miles)
• Jennings Memorial Park (5.9 miles)
• Youth Peace Park (6.6 miles)

Theaters

• Regal Everett & RPX (4.8 miles)

Places of Worship

• Christ the King Lutheran Church (6.6 miles)