Silver Village Apartments

Pros

• The mom was an excellent tenant and loved her family.
• Visiting there was awesome and peaceful.
• The management was awesome.
• The staff is amazing.
• Shelly the Manager is so nice and kind.
• Wendi is wonderful to have as a Service Coordinator.
• Oscar is great and always very courteous.

Cons

• The office management is very poor, with favoritism, judgmental stalking, privacy invasions, and false judgments.
• Tenants feel discriminated against, disrespected, and picked on.
• The management is described as the worst possible for a senior community, showing uncaring attitudes toward residents and Section 8 tenants.
• The office is not reliably staffed, with random closures and no one available to assist.
• There is no direct landlord contact; tenants are left with only a recorded message.
• During a snow emergency, there was no effort to plow the area, preventing emergency vehicles from getting in or out.

Review

The community described by residents is a tapestry of both warmth and frustration, where affection for the place sits alongside pointed criticisms of how it's run. On one end, longtime tenants recall a past when the atmosphere felt welcoming, peaceful, and family-friendly, and they describe enduring memories of a cheerful home life for their loved ones. The voices here show that a good environment can hinge as much on how people are treated as on the physical space itself. Yet those same narratives reveal that happiness and security can be unevenly distributed, depending on how management handles oversight, privacy, and day-to-day operations.

One former tenant reflects on life there more than a decade ago, describing a "great and wonderful atmosphere" during their mom's eleven-year stay. They paint a picture of a place where their mother and the family felt happy, where visits were peaceful, and where the management seemed on the right track. The contrast between that cherished memory and more recent experiences leaves the writer feeling discriminated against and sad about how some tenants were treated. They hoped to enjoy the rest of their life there just as their mom did, and they end with a prayer for improvement and a respectful blessing for everyone involved, suggesting that the core values of kindness and care were once more present.

Another voice joins the chorus with a strong, unambiguous praise for the current community. A resident who has lived there for almost five years asserts a clear love for the place, beginning with the line, "I love it here." They highlight the staff as amazing and specifically single out Shelly, the manager, as someone who is kind and nice, someone the writer is grateful to have. Colleagues like Wendi, described as wonderful to work with, and Oscar, noted for his courtesy, round out a sense that the building is staffed by caring, competent people. The message is consistent: when the people who run the place treat residents with warmth and respect, it creates a blessed, positive living environment that residents genuinely appreciate.

Building on that positive tone, another brief but affirming statement adds that the staff are amazing and that the broader community is great. It's a compact summation that reinforces the sense of cohesion and goodwill among residents and staff alike. The repeated emphasis on a friendly, supportive atmosphere helps to balance the more negative accounts, suggesting that for many people, the day-to-day experience can be very good indeed when relationships with the team feel personal, respectful, and responsive.

However, the overall picture wouldn't be complete without the counterpoint: a scathing critique of the management team. One reviewer describes the situation as "awful" and accuses the staff of being uncaring toward a senior community, particularly those who rely on Section 8 assistance. The critique goes further to highlight operational shortcomings: the office is reportedly closed at random times, there is no consistent presence to advocate for essential needs like snow removal, and emergency vehicles struggle to access the property because nobody is available to respond. The reviewer laments the lack of direct contact, encountering only a recorded message with no clear path to help, and even notes being left without landlord contact during a critical period, seemingly over a holiday break and into the new year.

This strong negative perspective points to real frustrations around communication, responsiveness, and basic maintenance during emergencies. The lack of predictable office hours and accessible support appears to leave residents feeling stranded when they most need assistance. The snow-related issues and blocked access underline tangible, safety-related concerns that can erode trust in management. Taken together, this account contrasts sharply with the more positive experiences cited by other residents, illustrating how the same property can be a source of pride for some and a source of stress for others.

When everything is weighed together, it becomes clear that this community encompasses both deeply positive human connections and serious operational gaps. For many residents, the environment feels like home - where staff members are genuinely kind, neighbors are supportive, and life can be comfortable and happy. For others, the same place feels administratively brittle, with perceived favoritism, invasive judgment, and inconsistent coverage that undermines security and privacy. The divergence in experiences suggests that personal interactions, management accessibility, and consistent procedures are crucial determinants of overall satisfaction.

In closing, the collective voices point toward a path of possible improvement rather than a simple verdict. There is gratitude and affection for the people who do show up, listen, and treat tenants with respect, along with a clear call for more reliable communication, steadier office presence, and proactive maintenance - especially during bad weather or emergencies. As the community continues to evolve, the hope expressed by many is that management will reconcile these conflicting experiences by upholding fairness, protecting privacy, and ensuring that every resident feels seen, heard, and well cared for, regardless of which staff member is on duty. Until then, the mix of warmth and concern will likely persist, with residents mindful of both the blessings and the challenges that mark life in this building.

Parks

• Ratliff Park (0.2 miles)
• Remington Park (1.1 miles)
• Jan Jennings Park (1.5 miles)
• Miller Park (2.4 miles)

Theaters

• Lubbock PREMIERE LUX 16 IMAX & Pizza Pub (0.3 miles)

Restaurants

• Silver Bullet Club (0.3 miles)
• Olive Garden (0.4 miles)
• Sonic Drive-In (0.5 miles)
• Denny's (0.5 miles)
• The Cheesecake Factory (0.5 miles)
• 50th Street Caboose (0.5 miles)
• Uncle Julio's (0.6 miles)

Physicians

• Stanton Optical (0.5 miles)
• Caprock Oral & Maxillofacial Surgery (0.9 miles)
• Occupational Medicine Occmed Associates (1.1 miles)
• Bradley C Jay, MD (1.1 miles)
• Paradise Med Spas of Texas (1.1 miles)
• Dr Barker's Office (1.2 miles)
• Garrison Institute on Aging (1.5 miles)

Hospitals

• Umc Health System (1.1 miles)
• Kings Park Family Health Center (1.9 miles)

Places of Worship

• Fresh Fire Fellowship (1.3 miles)
• The Heights Fellowship (1.4 miles)
• Highland Baptist Church (2 miles)
• Southcrest Baptist Church (2.2 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Target Pharmacy (1.4 miles)
• United Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Drug Emporium (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (1.8 miles)
• Dutch Bros Coffee (2.5 miles)