Crown Point Health Suites in Lubbock, TX

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  • Interior

    A cozy bedroom with a single bed, colorful bedding, and wall art.

  • Outdoors

    The entrance to a residential or community complex named Crown Point, featuring a well-maintained lawn and clear blue sky.

  • Decor

    A cozy and colorful bedroom showcasing a single bed with a vibrant quilt, complemented by soft lighting and decorative elements.

  • Living Room

    A cozy living room featuring a blue sofa, a round table set with plates, and natural light streaming through the window.

  • Building

    Entrance to Dawn Point, featuring well-maintained landscaping and clear blue skies.

  • Architecture

    A modern building with a courtyard, set under a partly cloudy sky.

  • Bedroom

    A cozy room featuring a bed with a colorful quilt, a television mounted on the wall, and a dresser, creating a comfortable living space.

  • Landscaping

    A serene view of a modern building surrounded by lush greenery and a partly cloudy sky.

  • Lighting

    A cozy lobby featuring elegant lighting, comfortable seating, and a well-stocked bookshelf.

  • Gym

    An elderly individual participating in a physical therapy session, using support bars for assistance.

  • Healthcare

    A healthcare professional conducting a check-up on an elderly patient in a clinical setting.

Crown Point Health Suites in Lubbock, TX

6640 Iola Avenue, Lubbock, TX 79424

For more information about senior living options: (844) 490-3973

3.2 from 109 reviews
5 stars
53
4 stars
7
3 stars
4
2 stars
4
1 stars
41

Skilled Nursing Facility

Overall Review of Crown Point Health Suites

Pros

  • pro The Crown Point Emerald House team was extremely caring and helpful.
  • pro The staff grieved with the family and showed genuine compassion for their loved one.
  • pro The staff are excellent and make every effort to address concerns.
  • pro The compassion demonstrated by the staff is sincere.
  • pro The facility is clean and nicely decorated, giving it a hotel-like feel.
  • pro The nursing staff is very nice and attentive.
  • pro The food is excellent and the dining areas are pleasant.
  • pro The therapy department and nursing staff listened to needs and worked hard to help residents achieve their goals.
  • pro Crown Point is an amazing facility with dedicated, caring staff.
  • pro The chefs take pride in their work, contributing to an excellent dining experience.

Cons

  • pro The front desk staff are described as rude with no people skills.
  • pro Residents were neglected, rarely bathed, and denied basic dignity.
  • pro The staff are perceived as lazy and unaccountable, often blaming others instead of helping.
  • pro The facility allegedly falsified records and told lies about residents to cover up inadequate care.
  • pro Medications were missed or delayed and basic needs unmet.
  • pro Communication with families and coordination of care was dismissive or poorly managed.
  • pro Management was viewed as ineffective and unresponsive, with staff frequently unreachable.

Review

Crown Point Health Suites in Lubbock is best suited for families pursuing aggressive rehabilitation with a hotel-like environment, where strong therapy teams and solid dining can help a loved one regain independence after surgery or a serious illness. This community often shines for residents who respond well to structured physical, occupational, and speech therapy, and for families that are willing to stay engaged with the care team to maximize outcomes. It is not ideal, however, for those needing constant, highly supervised care, long-term dementia support, or consistently dependable, around-the-clock medical oversight. In short, Crown Point can be a solid fit for rehab-first journeys, but it isn't a universal answer for every high-acuity or long-term need.

Alternatives should be on the radar for several groups. Families whose loved ones require steady, non-stop supervision, frequent assistance with basic activities of daily living, or complex medical management may be better served elsewhere. Several reviews describe nights and weekends with staffing gaps, delays in call-light response, and communication breakdowns that can leave families uneasy when oversight is limited. For residents with dementia or behaviors that demand intensive, predictable staffing and immediate response, a facility with a more uniform and visible leadership presence may offer greater reassurance. In short, if dependable daily support and consistent medical coordination are non-negotiable, look beyond Crown Point.

The strongest positives-center on therapy quality, staff dedication on good days, and a genuinely pleasant, almost resort-like setting. Multiple families applaud therapists who push for real progress, nurses and CNAs who show compassion, and a dining program that can rival expectations in a skilled nursing environment. The campus layout - private rooms, separate dining areas, and multiple wings - often contributes to a sense of autonomy and hospitality that many residents and families value. When administration and department heads are engaged, the care feels coordinated across disciplines, producing tangible gains and a smoother rehab trajectory that can offset the occasional operational hiccup.

Those advances, however, do not erase the most persistent concerns voiced in the reviews. The most consequential cons center on staffing sustainability and consistency: reports of delayed med administration, long call-light waits, and nights when assistance does not arrive promptly. Several families recount situations where communication with the medical team was unreliable, and some accuse management of a lack of transparency or accountability. There are also alarming anecdotes about accuracy of records and discharge pressure, which makes it essential to verify how the facility manages care plans, documentation, and transitions. The contrast between scenes of excellent, attentive care and days of frustration is stark enough to influence a family's risk calculus.

With decision-making in mind, the pros can offset the cons when emphasis stays on targets that align with what Crown Point does well. For rehab-focused residents who respond well to aggressive therapy, have families who can participate in care planning, and can leverage the Emerald and Diamond units' strengths, Crown Point can produce meaningful, timely improvements. The environment and food quality can reduce stress and support recovery, while a committed therapy team helps turn a hospital stay into a pathway home. But for those requiring steady, uniform care - especially for elderly patients with high supervision needs or dementia - these strengths may not compensate for the variability in staffing and the reported gaps in day-to-day medical oversight.

In the end, Crown Point Health Suites represents a pragmatic, albeit mixed, option. It can be an excellent choice for rehab-bound families who prioritize therapy intensity, a respectful atmosphere, and engaging activities, and who are prepared to inspect units carefully and stay plugged into the care process. Prospective operators should approach with clear questions about staffing models, unit leadership presence, care-plan transparency, and discharge policies. For others - the families seeking consistently seamless, fully supervised daily care or those wary of inconsistent responses - the evidence leans toward exploring alternatives first. Crown Point can deliver genuine value, but only when one enters with eyes wide open and a concrete plan for ongoing family involvement.

Features

Housing

  • 108 resident community capacity 108 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Lubbock International (12 miles away) Lubbock International (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Crown Point Health Suites in Lubbock, TX is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community prides itself on providing a comfortable and welcoming environment where seniors can thrive and enjoy their golden years.

Residents at Crown Point have access to a variety of amenities designed to enhance their daily lives. A beauty salon is available for those who want to look and feel their best, while cable or satellite TV allows for entertainment and relaxation. Community operated transportation is provided, ensuring that residents can easily get around town. The computer center allows residents to stay connected with loved ones and engage in online activities.

Dining at Crown Point is a delightful experience with restaurant-style dining offered in the elegant dining room. Special dietary restrictions are accommodated, ensuring that all residents' nutritional needs are met. Additionally, meal preparation and service are provided, taking the hassle out of cooking.

The community offers numerous opportunities for socializing and staying active through its various activities. A fitness room is available for those who want to maintain their physical health, while the gaming room provides entertainment options for all interests. Residents can also enjoy spending time outdoors in the beautiful garden or participate in scheduled daily activities organized by the staff.

Care services at Crown Point include 24-hour call system and supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained caregivers. Medication management ensures that residents receive their medications accurately and timely. Special attention is given to mental wellness through a dedicated program.

Located in Lubbock, TX, Crown Point Health Suites enjoys close proximity to various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This convenient location allows residents easy access to essential services and enables them to remain engaged with the local community.

In summary, Crown Point Health Suites offers a comfortable and supportive environment for seniors in Lubbock, TX. With a wide range of amenities and care services, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.

Nearby Places of Interest

Places of Worship

  • The Heights Fellowship (0.2 miles)
  • Hope Lutheran Church & School (1.9 miles)
  • Fresh Fire Fellowship (2 miles)
  • Southcrest Baptist Church (3 miles)

Restaurants

  • The Funky Door (0.4 miles)
  • Potbelly Sandwich Shop (0.5 miles)
  • Picoso's Mexican Kitchen (0.6 miles)
  • The Farmhouse Restaurant (0.8 miles)
  • Taco Villa (0.8 miles)
  • Freddy's Frozen Custard & Steakburgers (0.9 miles)
  • Chick-Fil-A (0.9 miles)

Physicians

  • Caprock Oral & Maxillofacial Surgery (0.6 miles)
  • Regal Park Medical Center (1.1 miles)
  • Laser Dynamics (1.3 miles)
  • Occupational Medicine Occmed Associates (1.5 miles)
  • Dr Barker's Office (1.5 miles)
  • Arthritis & Osteoporosis (1.6 miles)
  • West Texas Digestive Disease (1.8 miles)

Pharmacies

  • United Pharmacy (0.9 miles)
  • Walgreens (0.9 miles)
  • CVS Pharmacy (1 miles)
  • Target Pharmacy (1.1 miles)
  • Thornhill's Pharmacy (1.3 miles)
  • Drug Emporium (1.9 miles)
  • CVS Pharmacy (2.4 miles)

Parks

  • Remington Park (1.3 miles)
  • Ratliff Park (1.3 miles)
  • The Trails Park (1.5 miles)
  • Jan Jennings Park (1.8 miles)

Theaters

  • Lubbock PREMIERE LUX 16 IMAX & Pizza Pub (1.4 miles)

Cafes

  • Starbucks (2.2 miles)
  • Panera Bread (2.4 miles)

Hospitals

  • Umc Health System (2.4 miles)
  • Kings Park Family Health Center (2.6 miles)

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