Crown Point Health Suites

Pros

• The individual rooms at Crown Point Health Suites are spacious and equipped with wheelchair-accessible showers, providing comfort for residents.
• Residents receive excellent care from the staff, who are noted for their compassion and willingness to listen to concerns.
• The facility offers a variety of activities and events, such as movie afternoons and games like bingo and Skip-Bo, which enhance resident engagement and enjoyment.
• The food served at the facility is praised as fabulous, contributing to a pleasant dining experience.
• Residents appreciate the cleanliness of the facility and its well-maintained environment, making it a welcoming place to stay.
• Physical, occupational, and speech therapies are provided for residents needing rehabilitation, tailored to support their recovery.
• Many residents report feeling comfortable and happy during their stay, with positive interactions with both staff and fellow residents.

Cons

• The staff at the facility was dismissive and unhelpful when concerns were raised about the treatment and care of residents.
• There were reports of rude behavior from night staff, resulting in long wait times for assistance with call lights.
• Management displayed a lack of empathy and support when family members requested extended care or accommodations for their loved ones.
• Several reviewers expressed disappointment with the communication and availability of management, making it difficult to get updates on residents' conditions.
• Despite the facility's appealing appearance, many noted that the internal environment felt heartless and uncaring due to poor staff attitudes.

Review

Crown Point Health Suites has garnered a wide array of reviews that reflect the diverse experiences of both residents and their families. The facility is characterized by its beautiful layout, clean environment, and individual rooms equipped with wheelchair-accessible showers. Many reviewers noted the generous size of the rooms, contributing to a comfortable living space for residents. While some highlighted the warmth and care provided by the staff, others experienced significant frustrations regarding patient care and communication during critical times.

Several accounts praised the quality of care delivered by Crown Point’s staff. Many family members reported positive interactions with nurses, certified nursing assistants (CNAs), and physical therapy teams. One reviewer spoke fondly of how their husband adored engaging with staff members who reciprocated his cheerful demeanor. Activities such as bingo, card games, and movie afternoons helped to foster community among residents. Families appreciated the attention to detail in maintaining cleanliness within the facility and expressed gratitude for responsive maintenance services when issues arose in individual rooms.

However, contrasting these positive impressions are serious concerns raised about patient safety and staff responsiveness—particularly concerning emergencies or changes in health conditions. A distressing account highlighted an incident where an elderly resident fell after attempting to get up independently while being assisted to the restroom; reviewers noted that this resident suffered severe injuries which ultimately contributed to his demise five days later. This situation raised questions about supervision protocols and overall attentiveness on part of the nursing staff during critical moments of care.

Additionally, many families voiced frustrations regarding discharge processes at Crown Point Health Suites. A common theme was that once management decided it was time for patients to leave—including those still needing care—there appeared to be little flexibility or negotiation offered. One reviewer recounted how they were informed they had 48 hours to vacate despite their family member being unable to bear weight post-treatment. Such rigid policies left some feeling abandoned during vulnerable times when additional support was desperately needed.

Another frequent point of concern among reviewers related to communication within the facility. Several individuals expressed feelings of anxiety stemming from difficulties in reaching management or nursing staff for updates on loved ones’ conditions—especially amid restrictions imposed due to COVID-19 protocols. Instances where family members tried unsuccessfully to facilitate virtual visits through FaceTime further exacerbated feelings of isolation and helplessness among families concerned about their loved ones' well-being.

Ultimately, reviews indicate that while Crown Point Health Suites has created a visually appealing environment accompanied by some strong aspects of patient care, there remain significant areas for improvement concerning staffing practices, emergency responsiveness, communication protocols between caregivers and families, as well as discharge planning procedures. The disparity in experiences suggests that prospective residents—or their families—should enter with caution: asking detailed questions regarding care plans upon admission can provide crucial insights into what lies ahead during their stay at this facility.

Places of Worship

• The Heights Fellowship (0.2 miles)
• Hope Lutheran Church & School (1.9 miles)
• Fresh Fire Fellowship (2 miles)
• Southcrest Baptist Church (3 miles)

Restaurants

• The Funky Door (0.4 miles)
• Potbelly Sandwich Shop (0.5 miles)
• Picoso's Mexican Kitchen (0.6 miles)
• The Farmhouse Restaurant (0.8 miles)
• Taco Villa (0.8 miles)
• Freddy's Frozen Custard & Steakburgers (0.9 miles)
• Chick-Fil-A (0.9 miles)

Physicians

• Caprock Oral & Maxillofacial Surgery (0.6 miles)
• Regal Park Medical Center (1.1 miles)
• Laser Dynamics (1.3 miles)
• Occupational Medicine Occmed Associates (1.5 miles)
• Dr Barker's Office (1.5 miles)
• Arthritis & Osteoporosis (1.6 miles)
• West Texas Digestive Disease (1.8 miles)

Pharmacies

• United Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Target Pharmacy (1.1 miles)
• Thornhill's Pharmacy (1.3 miles)
• Drug Emporium (1.9 miles)
• CVS Pharmacy (2.4 miles)

Parks

• Remington Park (1.3 miles)
• Ratliff Park (1.3 miles)
• The Trails Park (1.5 miles)
• Jan Jennings Park (1.8 miles)

Theaters

• Lubbock PREMIERE LUX 16 IMAX & Pizza Pub (1.4 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (2.4 miles)

Hospitals

• Umc Health System (2.4 miles)
• Kings Park Family Health Center (2.6 miles)